ajzen, m. fishbein, (1980). understanding attitudes and

5
Daftar Pustaka Adams, DA., Nelson, RR, Todd, P.A (1992). "Perceived Usefulness, Ease of use, and Usage of Information Technology: a replicant", Managementlnformation System Quarterly, Vol. 16 No.2.pp.227- 247. Ajzen and Fishbein, M. (1975). "I Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research". Reading, MA: Addison-Wesley Ajzen, M. Fishbein, (1980). Understanding Attitudes and Predicting Social Behaviour, Prentice Hall, Englewood Cliffs. NJ. Ajzen, I., The Theory of Planned Behaviour, Organizational Behaviour ang Human Decision Processes, 50,.pp. 197-211, 1991. AI-Gahtani, S (2001), The Applicability of TAM outside Nort America: an Empirical Test in The United Kingdom. Information Resources Management Journal.! (July-September), 37-46. Allen, C.T., Machleit, K.A. and Kleine, S.S. (1992), "A Comparison of Attitude and Emotions as Predictors of Behavioral Experience". Journal of Consumer Research, Vol.18, March, pp.493-504. Bateson, J. (1985), ""Self-service consumer; an exploratory study". Journal of Retailing, Vol.61, Fall,pp.49-76. Chismar, G.W, and Wiley-Patton, S. (2002). "Does the Extended Technology Acceptance Model Apply to Physicians". International Confrence on System Sciences. Cunningham, S.M, (1967), "The Major dimensions of Perceived Risk", in Cox, D.F. (Ed), Risk Taking and Information Handling in Consumer Behavior, Harvard University, Cambridge, MA,pp.82- 108. Cuiran, J.M. and Meuter, M.L. and Suprenant, C.F. (2003). "Intention to Use Self Service Technologies: a Confluence of Multiple Attitudes". Journal of Service Research, Volume 5 No.3.pp.209- 224. Curran, J.M, and Meuter, M.L/ (2005). "Self Service Technology Adoption: Comparing Three Technologies". Journal of Service Marketing. Vol 19. No.2.pp.l03-113. 59 Perilaku konsumen terhadap self service technology UTAMA, Bima Maulana Adiwarasani Budi, Iin Maya sari, Dr.,M.M.,MSi Universitas Gadjah Mada, 2010 | Diunduh dari http://etd.repository.ugm.ac.id/

Upload: others

Post on 24-Mar-2022

6 views

Category:

Documents


0 download

TRANSCRIPT

Daftar Pustaka

Adams, DA., Nelson, RR, Todd, P.A (1992). "Perceived Usefulness, Easeof use, and Usage of Information Technology: a replicant",Managementlnformation System Quarterly, Vol. 16 No.2.pp.227-247.

Ajzen and Fishbein, M. (1975). "I Belief, Attitude, Intention andBehavior: An Introduction to Theory and Research". Reading,MA: Addison-Wesley

Ajzen, M. Fishbein, (1980). Understanding Attitudes and PredictingSocial Behaviour, Prentice Hall, Englewood Cliffs. NJ.

Ajzen, I., The Theory of Planned Behaviour, Organizational Behaviourang Human Decision Processes, 50,.pp. 197-211, 1991.

AI-Gahtani, S (2001), The Applicability of TAM outside Nort America:an Empirical Test in The United Kingdom. Information ResourcesManagement Journal.! (July-September), 37-46.

Allen, C.T., Machleit, K.A. and Kleine, S.S. (1992), "A Comparison ofAttitude and Emotions as Predictors of Behavioral Experience".Journal ofConsumer Research, Vol.18, March, pp.493-504.

Bateson, J. (1985), ""Self-service consumer; an exploratory study". Journalof Retailing, Vol.61, Fall,pp.49-76.

Chismar, G.W, and Wiley-Patton, S. (2002). "Does the ExtendedTechnology Acceptance Model Apply to Physicians".International Confrence on System Sciences.

Cunningham, S.M, (1967), "The Major dimensions ofPerceived Risk", inCox, D.F. (Ed), Risk Taking and Information Handling inConsumer Behavior, Harvard University, Cambridge, MA,pp.82-108.

Cuiran, J.M. and Meuter, M.L. and Suprenant, C.F. (2003). "Intention toUse Self Service Technologies: a Confluence of MultipleAttitudes". Journal of Service Research, Volume 5 No.3.pp.209-224.

Curran, J.M, and Meuter, M.L/ (2005). "Self Service TechnologyAdoption: Comparing Three Technologies". Journal of ServiceMarketing. Vol 19. No.2.pp.l03-113.

59

Perilaku konsumen terhadap self service technologyUTAMA, Bima Maulana Adiwarasani Budi, Iin Maya sari, Dr.,M.M.,MSiUniversitas Gadjah Mada, 2010 | Diunduh dari http://etd.repository.ugm.ac.id/

60

Dabholkar, P.A. (1992), "Role of affect and need for interaction in on-siteservice encounters", in Sherry, J.F and Stemthal, B. (Eds),Advances in Consumer Research, Vol.19, Association forConsumer Research, Provo, UT,pp.563-9

Dabholkar, P.A. (2000). "Technology in Service Delivery: Implication forSelf Service Support". In Swart, T.A and lacobuci, D. Eds)Handbook of service Marketing and management. Sage,Thousand Oaks, CA, pp.103-339.

Davis, F.D. (1989). "Perceived Usefulness, perceived ease of use, andUser Acceptance of Information Technology". ManagementInformation System Quartley, Vol.l3,pp.3I9-339.

Davis, F.D., "User Acceptance of Information Technology: SystemCharacteristics, User Perceptions and Behavioral Impacts",International Journal Management Machine Studies, 38, 475-487,1993.

Davis, F.D, R.P. Bagozzi, dan PR. Warshaw, "User Acceptance ofComputer Technology: A Comparison of Two TheoreticalModels", Management Science, 35 (8), pp. 982-1003,1989.

Eagly, A.A. and Chaiken, S. (1993), The Psychology of Atitudes, HarcourtBrace College Publisher, Fort Worth, TX.

Engel, J.F., (1990), Consumer Behavior, 6^^ ed. Chicago: The DrydenPress.

Fill, Crish. (1995). Marketing Communication, Prentice Hall EuropeHertfordshire, Great Britain.

Fisher, L.M.(1998). "Here Comes Front Office Automation Strategy andBusiness, Vol.13 No.4, pp.53-65.

Hanke, J.E. and Arthur, R.G, (1994). Understanding Business Statistic. McGraw Hill Companies, Inc. Newyork.

Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E., Tatham, R.E., (2006),Mullivariate Data Analysis, 6*'' ed., Pearson Education, NewJersey.

Hawkin, D.I., Mothersbaugh, D.L., Best, R.J. (2007), Consumer Behavior:Building Marketing Strategy, 7th edition. McGraw-HillInternational Edition.

Perilaku konsumen terhadap self service technologyUTAMA, Bima Maulana Adiwarasani Budi, Iin Maya sari, Dr.,M.M.,MSiUniversitas Gadjah Mada, 2010 | Diunduh dari http://etd.repository.ugm.ac.id/

61

Kotler, P., Keller, K.L, (2006), Marketing Management, I2e ed.. PrenticeHall, New Jersey.

Kotler, P., Keller, K.L., (2009), Marketing Management,13^ ed.,Prentice Hall, New Jersey.

Igbaria, M., Parasuraman, S. and Baroudi, JJ. (1996), "A motivationalmodel of microcomputer usage". Journal of ManagementInformation System, Vol.13, Summer,pp.127-43.

Jackson, C.M., Chow, S. and Leitch, R.A (1997), "Toward anunderstanding of the behavioral intention to use an informationsystem". Decision Sciences, Vol.28 No.2,pp.357-89.

Keil, M., Beranek, P.M., and Konsynski, B.R. (1995), "Usefulness andease of use: filed study evidence regarding task considerations".Decision Support Systems, 13:1, 75-91.

Loudon, David, dan Delia Bitta, Albert (1993), Consumer Behavior.McGraw-Hill Inc.NY.

Schiffinan L.G., and Kanuk L.L, (2004), Consumer Behavior, PrenticeHall, New Jersey

Loudon, David, L.and Bitta, A.J. (1993). Consumer Behaviour 4^ Edition,Mc Graw Hill, Inc, Singapore

Mathieson, K. (1991). "Predicting User Intention: Comparing TheTechnology Acceptance Model With The Theory of PlannedBehavior", Information System Research, Vol.2,Septemver,pp.l 73-191.

Meuter, M.L. and Bitner, M.J. (1998), "Self-service technologies:extending service frameworks and identifiying issues forresearch", in Glewal, D. and pechman, C. (Eds), MarketingTheory and Applications, Vol.9, American MarketingAssociation, Chicago, IL,pp. 12-99.

Meuter, M.L., AstromA-.L., Roundtree,R.I. and Bitner, M.J. (2000), " SelfService Technologies: Understanding Customer Satisfactionwith Technology Based Service Encounters". Journal ofCustomer Research, Vol.25, Spetember, pp.123-143.

Murray, K.B. (1991), "A test of services marketing theory:consumerinformation acquisition activities". Journal of Marketing,Vol.55, January,pp. 10-25.

Perilaku konsumen terhadap self service technologyUTAMA, Bima Maulana Adiwarasani Budi, Iin Maya sari, Dr.,M.M.,MSiUniversitas Gadjah Mada, 2010 | Diunduh dari http://etd.repository.ugm.ac.id/

62

Mick, G. D. and S. Foumier (1998). Paradoxes of technology: consumercognizances emotions and coping strategies. Journal ofConsumer Research ,25(September): 123-142.

Nicholas and Robin, J. (2005). "Self Service Technology: UnderstandingCustomer Decision Strategies". Journal of ConsumerResearch, VoL2, June, pp.29-37.

Peter, J.P. and Tarpley, L.X. Sr (1975), "A comparative analysis of threeconsumer decision strategies". Journal of Consumer Research,Vol.2, June,pp.29-37.

Peter, J. Paul dan Jerry C. Olson. 2000. Perilaku Konsumen dan StrategiPemasaran, Jakarta: Erlangga.

Pikkarainen, T., kari pikkarainen, Heikki Kaijaluato and Seppo Pahnila,(2004). "Consumer Acceptance of Online Banking: AnExtension of the Technology Acceptance Model". InternetResearch, 14 (3),pp.224-235.

Rangkuti, Freddy (2002). Measuring Customer Satisfaction. PT. GramediaPustaka Utama, Jakarta.

Rogers, E.M. (1995), Diffusion of Innovations, 4^ Ed., The Free Press,New York, Ny.

Schiffman E.G., and Kanuk L.L, 2004, Consumer Behavior, Prentice Hall,New Jersey.

Sekaran, Uma. (2003). Research Methods for Bussines: A Skill BuildingApproach Fourth Edition, Jhon Willy and Sons, Inc.

Singh. J, 1991, "Understanding the Structure of Consumer's SatisfactionEvaluation of Service Delivery"., Journal of The Academy ofMarketing Science, Vol.19., No.3,pp.223-224.

Taylor, S. and Todd, P.A. (1995), "Understanding information technologyusage: a test of competing models", Information SystemsResearch, Vol.6, June,pp. 144-76.

Venkatesh, V and Davis, F.D. (2000). " A Theoretical Extention of TheTechnology Acceptance Model: Four Longitudinal FieldStudies". Management Science, Vol.46, No.2,pp. 186-205.

Venkatesh, V., (2000). "Determinants of perceived ease of use: Integratingcontrol, intrinsic motivation, and emotion into the technology

Perilaku konsumen terhadap self service technologyUTAMA, Bima Maulana Adiwarasani Budi, Iin Maya sari, Dr.,M.M.,MSiUniversitas Gadjah Mada, 2010 | Diunduh dari http://etd.repository.ugm.ac.id/

63

acceptance model," Information Systems Research^ vol. 11,no. 4, pp. 342-365.

Venkatesh, V. Morris et.al. (2003). "User Acceptance of InformationTechnology: Toward a Unified View", ManagementInformation System Quarterly.

Watson, D. L. and Tharp, R. G. (1993). Self-directed behavior: Selfmodification for personal adjustment (3rd edition).Monterey, CA: Brooks Cole.

Zeithaml, V.A. and Gilly, M.C. (1987), "Characteristics affecting theacceptance of retailing technologies: a comparison of ederlyand nonelderly consumers". Journal of Retailing^ Voi.63,Spring,pp,49-68.

Zeithaml, Valarie .A, and Bitner, M.J. (2005). Service Marketing. The McGraw Hill Companies, Inc. United State of America.

Perilaku konsumen terhadap self service technologyUTAMA, Bima Maulana Adiwarasani Budi, Iin Maya sari, Dr.,M.M.,MSiUniversitas Gadjah Mada, 2010 | Diunduh dari http://etd.repository.ugm.ac.id/