albert helps the byod phenomenon

16
noHold Inc. Copyright© 2013

Upload: nohold-inc

Post on 28-Nov-2014

511 views

Category:

Technology


0 download

DESCRIPTION

These slides explain how Albert, the virtual agent created by noHold, Inc., works and all the benefits of having an automated Help Desk agent 24 hours a day, 7 days a week.

TRANSCRIPT

Page 1: Albert helps the BYOD phenomenon

noHold Inc. Copyright© 2013

Page 2: Albert helps the BYOD phenomenon

noHold Inc. Copyright© 2013

Framework

Internal Help Desk can Answer questions related to Applications and Operating Systems

Page 3: Albert helps the BYOD phenomenon

noHold Inc. Copyright© 2013

Framework

Bring Your Own Device (BYOD) is ever changing and the number of devices continue to grow

Page 4: Albert helps the BYOD phenomenon

noHold Inc. Copyright© 2013

Framework

Global companies are affected depending on geographical location

Page 5: Albert helps the BYOD phenomenon

noHold Inc. Copyright© 2013

Framework

BYOD becomes an afterthought causing employee and Help Desk frustration

Page 6: Albert helps the BYOD phenomenon

noHold Inc. Copyright© 2013

Framework

BYOD increases cost

Page 7: Albert helps the BYOD phenomenon

noHold Inc. Copyright© 2013

Framework

noHold provides a systematic, cost effective, scalable way to handle BYOD

Page 8: Albert helps the BYOD phenomenon

noHold Inc. Copyright© 2013

Framework

Monitoring the market and learning the devices used most in corporate offices per location

Page 9: Albert helps the BYOD phenomenon

noHold Inc. Copyright© 2013

Framework

Based on that we create a Virtual Agent

Page 10: Albert helps the BYOD phenomenon

noHold Inc. Copyright© 2013

Framework

We identify knowledge gaps and increase First Contact Resolution

Page 11: Albert helps the BYOD phenomenon

noHold Inc. Copyright© 2013

Framework

The process is cost effective

Page 12: Albert helps the BYOD phenomenon

noHold Inc. Copyright© 2013

Packages

Page 13: Albert helps the BYOD phenomenon

noHold Inc. Copyright© 2013

Risk Analysis

• Supported by your colleagues

• Easy implementation (one link)

• Maintenance included

• ROI in 50 resolved questions (per month)

Page 14: Albert helps the BYOD phenomenon

noHold Inc. Copyright© 2013

About noHold

Page 15: Albert helps the BYOD phenomenon

noHold Inc. Copyright© 2013

About noHold

Support SiteSocial Networks

Call Center

Confederated Knowledge™Metrics for: Sales, Marketing and Engineering

eStore & Resellers

Page 16: Albert helps the BYOD phenomenon

noHold Inc. Copyright© 2013

Thank you!