albert helps the byod phenomenon
DESCRIPTION
These slides explain how Albert, the virtual agent created by noHold, Inc., works and all the benefits of having an automated Help Desk agent 24 hours a day, 7 days a week.TRANSCRIPT
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noHold Inc. Copyright© 2013
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noHold Inc. Copyright© 2013
Framework
Internal Help Desk can Answer questions related to Applications and Operating Systems
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noHold Inc. Copyright© 2013
Framework
Bring Your Own Device (BYOD) is ever changing and the number of devices continue to grow
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noHold Inc. Copyright© 2013
Framework
Global companies are affected depending on geographical location
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noHold Inc. Copyright© 2013
Framework
BYOD becomes an afterthought causing employee and Help Desk frustration
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noHold Inc. Copyright© 2013
Framework
BYOD increases cost
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noHold Inc. Copyright© 2013
Framework
noHold provides a systematic, cost effective, scalable way to handle BYOD
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noHold Inc. Copyright© 2013
Framework
Monitoring the market and learning the devices used most in corporate offices per location
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noHold Inc. Copyright© 2013
Framework
Based on that we create a Virtual Agent
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noHold Inc. Copyright© 2013
Framework
We identify knowledge gaps and increase First Contact Resolution
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noHold Inc. Copyright© 2013
Framework
The process is cost effective
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noHold Inc. Copyright© 2013
Packages
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noHold Inc. Copyright© 2013
Risk Analysis
• Supported by your colleagues
• Easy implementation (one link)
• Maintenance included
• ROI in 50 resolved questions (per month)
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noHold Inc. Copyright© 2013
About noHold
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noHold Inc. Copyright© 2013
About noHold
Support SiteSocial Networks
Call Center
Confederated Knowledge™Metrics for: Sales, Marketing and Engineering
eStore & Resellers
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noHold Inc. Copyright© 2013
Thank you!