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Alcatel-Lucent OmniTouch 8440 MS MESSAGING SOFTWARE Alcatel-Lucent OmniTouch 8440 Messaging Software (MS) is a pure software voice-messaging solution that enables network-wide advanced voicemail services which can be deployed in conjunction with any private branch exchange (PBX), across any voice network infrastructure, to provide voicemail access from internal or external telephone devices. Key features • Software based • PBX and network agnostic • Highly scalable • Multiple time zones • G.729 native support • XML web services • Integrated with unified messaging • N+1 high availability • SAN voice message storage though global file system (GFS) standard support • Message accessibility from any phone device • Visual voicemail on Alcatel-Lucent IP Touch 4028, 4038 and 4068 phones • Access to voice messages from any IMAP client • Web based user options management Key benefits • Optimize investments • Assure business continuity • Enhance user experience Optimize investments The OmniTouch 8440 MS is designed to meet the specific voice mail needs of medium and large enterprises. It seamlessly integrates scalable, reliable, efficient and secure voice mail services into any network infrastructure with any PBX over multiple time zones. Once in place, the OmniTouch 8440 MS easily integrates with business appli- cations and business processes through its XML web services API, and reduces operational costs through wide area network (WAN) bandwidth optimi- zation using G.729 voice compression.

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Page 1: Alcatel-Lucent OmniTouch 8440 MS - SSP Telecom · Alcatel-Lucent OmniTouch 8440 MS MESSAGING SOFTWARE Alcatel-Lucent OmniTouch™ 8440 Messaging Software (MS) is a pure software voice-messaging

Alcatel-LucentOmniTouch8440MSME S S AG I N G S O F T WA R E

Alcatel-Lucent OmniTouch™ 8440 Messaging Software (MS) is a pure software voice-messaging solution that

enables network-wide advanced voicemail services which can be deployed in conjunction with any private

branch exchange (PBX), across any voice network infrastructure, to provide voicemail access from internal or

external telephone devices.

Key features

• Softwarebased

• PBXandnetworkagnostic

• Highlyscalable

• Multipletimezones

• G.729nativesupport

• XMLwebservices

• Integratedwithunifiedmessaging

• N+1highavailability

• SANvoicemessagestoragethoughglobalfilesystem(GFS)standardsupport

• Messageaccessibilityfromanyphonedevice

• VisualvoicemailonAlcatel-LucentIPTouch™4028,4038and4068phones

• AccesstovoicemessagesfromanyIMAPclient

• Webbaseduseroptionsmanagement

Key benefits

• Optimizeinvestments

• Assurebusinesscontinuity

• Enhanceuserexperience

Optimize investmentsTheOmniTouch8440MSisdesignedtomeetthespecificvoicemailneedsofmediumandlargeenterprises.Itseamlesslyintegratesscalable,reliable,efficientandsecurevoicemailservicesintoanynetworkinfrastructurewithanyPBXovermultipletimezones.Onceinplace,theOmniTouch8440MSeasilyintegrateswithbusinessappli-cationsandbusinessprocessesthroughitsXMLwebservicesAPI,andreducesoperationalcoststhroughwideareanetwork(WAN)bandwidthoptimi-zationusingG.729voicecompression.

Page 2: Alcatel-Lucent OmniTouch 8440 MS - SSP Telecom · Alcatel-Lucent OmniTouch 8440 MS MESSAGING SOFTWARE Alcatel-Lucent OmniTouch™ 8440 Messaging Software (MS) is a pure software voice-messaging

Alcatel-LucentOmniTouch8440MessagingSoftware|DataSheet2

Asvoicemessagingneedsevolve,nativeintegrationwiththeAlcatel-LucentOmniTouch8400InstantCommunicationsSuiteforEnterprise,meansunifiedmessagingisreadytobeactivatedforeasymigrationfromapurevoicemessagingsolutiontoaunifiedsolutionatanytime.

Business continuityTheOmniTouch8440MSisasecure,scalableandhighlyavailablevoicemessagingplatform.N+1redundancyandvoicemessagestorageutilizingglobalfilesystem(GFS)andstorageareanetwork(SAN)capabilitiesensurealways-onaccesstobusinesscriticalvoicemailfunctions.DuringoperationtheOmniTouch8440MSprotectsconfidentialcompanyinformationusingAlcatel-Lucentvoiceflowsencryption(throughAlcatel-LucentMediaSecurityModules)anduserauthenticationviaexternalRADIUS,LDAPorsingle-sign-onserver.

User experienceVoicemailservicesprovidedbytheOmniTouch8440MSareaccessiblethroughthetelephoneuserinterfacefromanytelephonedevice,internalorexternaltothecompany.Usersareabletoeasilymanagetheirpersonaloptionsbyusingtheweb-basedgraphicalmanagementinterface.WhenusedinconjunctionwithAlcatel-LucentIPTouch4028,4038and4068desktopphones,usersbenefitfromavisualvoicemailinterfacethatprovidesaclearoverviewofallmes-sageswiththecapabilitytolistentotheminanyorder.Inaddition,usershaveaccesstotheirmessagesfromanyinternetmessageaccessprotocol(IMAP)capablee-mailclient.

Figure 1. OmniTouch 8440 MS pure voice messaging architecture

PSTN User

Mail server OmniTouch 8440 MS

OmniPCXEnterprise

User

PSTN

IMAP RTP SIP

Message 1Message 2

Message 1Message 2

Figure 2. Voice messaging services in OmniTouch 8400 ICS with embedded message store

Mail server OmniTouch 8400 ICSincluding OmniTouch 8440 MS

Message 1Message 2

Message 1Message 2

Embedded message store

UserPSTN User

OmniPCXEnterprise

PSTN

IMAP RTP SIP

Page 3: Alcatel-Lucent OmniTouch 8440 MS - SSP Telecom · Alcatel-Lucent OmniTouch 8440 MS MESSAGING SOFTWARE Alcatel-Lucent OmniTouch™ 8440 Messaging Software (MS) is a pure software voice-messaging

Alcatel-LucentOmniTouch8440MessagingSoftware|DataSheet 3

Technical specifications

PBX agnostic software solution• SIPsignalingbased

• InterworkingwithallSIP signalingcompliantPBX

Supported voice codecs•G.711

•G.729

Message Store•Onthevoicemailserver

•OnaSANviaNTFSorGFS

Redundancy•Highavailability (N+1redundancy)

IMAP support•Microsoft®Outlook® 2003, Outlook2007,Windows®Mail,Mozilla® Thunderbird™ 3.x, Apple®Mail,Lotus®Notes®

Compatibility with the Alcatel-Lucent OmniPCX™ Enterprise Communication Server•Compatiblewithothervoicemailsystems(SIPorAlcatel-Lucent46x5) connected to the same OmniPCXEnterprisenode

•CanbecentralizedordistributedinanOmniPCXEnterprisenetwork

Visual voicemail support•AvailableonAlcatel-LucentIP

Touch 4028, 4038, 4068 desktop phones

Multiple time zones•Allofficialtimezonesare

supported

•Daylightsavingautomaticallytaken into account

Automated attendant•Graphicaluserinterface(GUI)

for tree design

•Unlimitednumberoftrees

•Maximumnumberofconcurrentcalls comes from the available simultaneous voice accesses (60 for one physical server)

Personal automated assistant destinations•Voicemail

•GSM

•Assistant

Telephone user interface (TUI) languages•BrazilianPortuguese

•Catalan

•ChineseCantoneseandChineseMandarin

•Dutch

• English-British

• English-American

• French

•German

• Italian

• Korean

•Norwegian

• Portuguese

• Russian

• Spanish

• Swedish

Visual voicemail localization•BrazilianPortuguese

•Catalan

•ChineseCantoneseandChineseMandarin

• Croatian

•Czech

•Danish

•Dutch

• English-British

• English-American

• Estonian

• Finnish

• French

•German

•GermanforAustria

•Greek

•Hungarian

• Italian

• Japanese

• Korean

• Latonia

• Lithuanian

•Norwegian

• Polish

• Portuguese

• Romanian

•Russian

• Slovakian

• Slovenian

• Spanish

• Swedish

• Turkish

Voicemail access•Withloginandpassword

(password can be inhibited by the administrator)

Figure 3. Web based user options management / Visual Voice Mail interface

Page 4: Alcatel-Lucent OmniTouch 8440 MS - SSP Telecom · Alcatel-Lucent OmniTouch 8440 MS MESSAGING SOFTWARE Alcatel-Lucent OmniTouch™ 8440 Messaging Software (MS) is a pure software voice-messaging

www.alcatel-lucent.com Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright © 2009 Alcatel-Lucent. All rights reserved. EPG3310090315 (05)

Message consultation – Available actions• Skiptothebeginning

• Skip10secondsbackwards

• Pause/resume

• Skip10secondsforward

• Skiptotheend

• Skipmessage

• Listentofullmessageheader

• Forwardmessage

•Deletemessage

•Replytosenderwithavoice message

•Archivemessage

Message header information contains the following elements•Messagesender(nameorphone

number)

• Timestamp(dateandtimeofmessage delivery)

•Durationofthemessage

•Urgentattribute

Sending messages•Recordmessage,thenaddress

and send it

¬ By name

¬ By mailbox number

¬ In network

Voicemail notification •Messagewaitingindicator

on desktop set

•WhenpressingmailkeyonAlcatel-Lucent desktop phones

•ByOmniPCXEnterprisevoiceprompt when going off-hook

Conversation recording

Greetings•Greetingbyname,personal

greeting, personal internal call greeting, extended absence greeting

•Differentgreetingsforimmediateforward/noanswerandbusysituations

•Answeringmodeonly

Caller features• Listentorecordedmessage

• Eraseandre-recordmessage

•Cancelrecording

• Flagrecordedmessageasurgent

• Zero-outfeature(Callthe attendant)

Security• Externallightweightdirectoryaccessprotocol(LDAP)orLDAPSauthentication

• Single-sign-onthroughNTLM

•RADIUSauthentication

• SupportofOmniPCXEnterprisevoice encryption solution

Open XML Web Services API

Administration / Serviceability•Web-basedsystemadministration

tool

•Authentication(login/password)

•HTTPoversecuresocketlayer(SSL)

• Localization

¬Chinese-Simplified

¬Dutch

¬ English-British

¬ English-American

¬French

¬ German

¬ Italian

¬ Korean

¬Norwegian

¬ Portuguese

¬Russian

¬Spanish

• Passwordpolicy

¬Minimumpasswordsize

¬ Password history length

¬ Password Validity Period

¬Maximumlogonfailures

¬ Locked period after maximum logon failures reached

• SNMPv3traps

Operating system•RedHat® Enterprise Linux® Release5

Hardware requirements•RedHatEnterpriseLinuxcertified

server platforms

•Configurationforfullcapacity:Intel®Xeon® E5405 Quad Core 2.0GHzlikeprocessor,4GBRAM

•Harddisksizeminimum:20GBfortheMessagingSoftware+required messages storage space, which is typically 5GB per 1,000 users.

Provisioning•Monoserverconfiguration:5,000

mailboxes, 60 simultaneous voice

connections (voice ports), 1,000 simultaneousIMAPsessions.

•Multi-serverconfiguration (3servers):15,000mailboxes, 180 simultaneous voice con-nections (voice ports), 1,000 simultaneousIMAPsessions.

• 20,000simultaneousIMAPses-sions with a dedicated server.

• TenOmniTouch8440MSin-stances and 150,000 mailboxes in a networked configuration.

•Upto500,000voicemessages in the storage

•Maximumgreetingduration: 2 minutes

•Maximummessageduration: 15 minutes

•MaximumLiverecordduration:60 minutes