Alexander Robinson931 N Maple Grove Rd. #102.

Boise, ID. 83704(208)-949-5621

alexhrobins@gmail.com

Professional Summary

Customer Service and Sales, CenturyLink, Boise, IDAugust 2014 - Present

• Providing customer assistance in resolving complex billing issues, processing payments, and correcting errors within a fast paced and goal-driven environment.

• Retaining customers by building relationships and offering strategic solutions to their problems to maintain customer loyalty.

• Positioning and selling products based upon the customers needs in order to attain new customers.

Accomplishments:Consistently exceeded sales quota on a monthly basis.Acquired numerous awards for being the top performer in sales and customer acquisition on a weekly and monthly basis.

Technical Support Representative, teleNetwork, San Marcos, TXMarch 2013 – August 2015

• Provided Technical Support for multiple Internet Service Providers.• Assisted in the sales of premium support services.• Trained new employees to proficiently utilize work tools, troubleshoot

internet related issues, and communicate effectively with customers.

Field Technician, DirecTV, Charleston, SCFebruary 2012 – January 2013

• Installed DirecTV equipment.• Ran cable lines throughout customers' homes.• Installed customers' stereo systems.• Educated customers on correctly operating the DirecTV system and utilizing

its various features• Sold DirecTV equipment protection plans.

Education

High School, Penn Foster, Scranton, PA.

Computer Skills

• Experienced in Mac OS X, iOS, Windows 7, Windows 8, and Android operating systems

• Proficient in Word, Excel, Outlook, and MacMail.

Additional Information:

Excellent customer service skills with a highly developed ability to gain trust in consumers and build long lasting relationships.

Outstanding communication skills.

Creative thinker and problem solver.

Self-driven and motivated by challenges and goals.