alexandria city academy
TRANSCRIPT
Fall 2018 Session / Class 9
November 8, 2018
Alexandria City Academy
Michael L. Brown, Chief of Police
THANK YOU
alexandriava.gov/police
Department of Emergency Communications
Renee GordonDirector
Between the thin red line and the thin blue line, lies the thinnest gold line. The gold line represents those who rarely are seen, but mostly heard. The calm voices in the dark nights. Dispatchers, the gold glue that holds it all together.
Department of Emergency Communications
Approximately 60 personnel in DEC:- Administrative/Support Positions- Call-takers - Dispatchers- Call Click Connect
Director Renee Gordon Deputy Director
Doug Campbell
Primary Public Safety Answering Point
(PSAP) for the City
-We answer all 9-1-1 calls
-We answer all non-emergency calls for:
Police, Fire/EMS, Parking Enforcement and
Animal Control
-We answer all text to 9-1-1
-We Dispatch: Police, Fire/EMS, Parking
Enforcement and Animal Control
Training Requirements- Northern Virginia Criminal Justice Training Academy
Dispatch School (NVCJTA)
- National Incident Management System Certifications
(NIMS) through FEMA
- Virginia Criminal Information Network (VCIN)
- Power Phone Emergency Medical Dispatch, Law
Enforcement Dispatch, and Fire Dispatch
- Intensive in-house training
- Continuing education training
- CPR Certification
• Computer Aided Dispatch (CAD)
- where a call for service is entered
- keeps and tracks all data
- monitoring unit’s status
- integrated mapping system
• VA Criminal Information Network (VCIN)• Access to DMV and criminal files
• Emergency Medical Dispatch (EMD)• Systematic way of processing medical calls
• Text to 911 software
• Smart911
• Automatic Vehicle Locator (AVL)
Technology
THE FOLLOWING SLIDES CONSISTS OF:
➢ RADIO STATUS SCREEN
➢ UNIT STATUS SCREEN
➢ DISPATCHED AND PENDING CALLS QUE
➢ GEO CITY UNIT LOCATOR MAP
STATISTICS
National Standards states Emergency Calls
Should be answered within 10 seconds 90%
of the time and within 20 seconds 95% of the
time.
Our 911 calls are answered in under 7 seconds
90% of the time and 10% of the time in more
than 7 seconds.
2018
Total Calls 286,629
Total 9-1-1 Calls 64,019
PROPER USE OF 9-1-1
9-1-1 is OK for:Accidents with injuriesFiresTrouble BreathingChest PainsSeizuresOther Medical EmergenciesRobberies, DomesticsWeapons Violations
9-1-1 is NOT for:General QuestionsMedical AdviceNon Emergency TransportCommon Cold
By Federal and State laws: 9-1-1 is reserved for reporting
It is a CRIME to misuse/abuse 9-1-1
WHAT TO PROVIDE DURING A CALL FOR SERVICE?
❖LOCATION! LOCATION! LOCATION!▪ SIGNS, LANDMARKS, CROSS STREETS
❖NAME
❖PHONE NUMBER
❖PROBLEM
❖INJURIES
❖SCENE SECURE
Why do I have to wait for an Officer
Call Prioritization
When calls are entered, they are given a priority rating based on the type of call. (The ratings are Emergency, Immediate, Prompt, Delay)
Calls are dispatched based on the priority rating and officer availability. Only for an Emergency or significant Immediate call will officers be requested to break from their current status.
Emergency and Immediate calls have a higher priority , regardless of wait time on Prompt and/or Delay calls.
Text to 9-1-1❖ Allows contact to 9-1-1 through text messages ❖ Simply enter “911” as the recipient without dashes ❖ Keep message straightforward and tell the
Communications Officer: • Location• Name• What is the emergency• And answer any other questions asked
Use Only if:
- You are deaf, hard of hearing, or have a speech disability, (Not in place of relay service)
- It is not safe for you to call 9-1-1- Medical emergency renders you unable to speak- Unable to make an outgoing call due to lack of signal
SMART911
We are a critical 24/7, 365 days a YEAR Operation
DEC IS THE SINGLE LINK
BETWEEN THOSE WHO NEED
HELP AND THOSE WHO
PROVIDE IT
Thank you for watching our PowerPoint.
I hope this has enlightened your knowledge on what
happens in a 9-1-1 center. We strive to be professionals
and provide the best customer service for all of those
who live, work and visit the City of Alexandria.