alfresco customer ebook
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customers do great work.
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PhenoPath,United States, Health Care
Carlson Rezidor Hotel Group,United States, Business ServicesOndeo Industrial Services,France, Business ServicesNew York Philharmonic,United States, NonprofitUniversity for the Creative Arts,UK, Education
NASA,United States, GovernmentTimoCom,Germany, Transportation
The French National Gendarmerie,France, GovernmentEdmonton Public Schools,Canada, Education
Harvard Business Publishing,United States, MediaThe Church Pension Group, United States, Financial ServicesGrupo EULEN, Spain, Business Services
Alfresco is a platform that helps people doand share great work. We believe greatwork is fueled by great contentcontentthat matters to you, your business and theworld. We power and protect some of theworlds most valuable content and we makeit available and actionable to you and yourpeers no matter where you are in the world.
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While all the case studies highlightdifferent challenges, our customers havemany things in common such as majorcost savings, data centralization andconsolidation, more effective businessprocesses and a faster time to market
with their own customers and businesspartners. Learn how our customersare using Alfrescos powerful, secure,scalable and world-class solutions to dogreat work in mission-critical enterpriseenvironments.
Leading case studies on the worldsbest open source content platform.In 2005, Alfresco disrupted the enterprise content management (ECM) market with
a next-generation, open source platform for managing content. Today Alfresco hasseven million users in 180 countries and manages 4 billion documents.
In this book, we highlight how twelve customers from around the world are
using Alfresco to:
s )MPROVE DOCUMENT MANAGEMENT s %NABLE THEIR MOBILE WORKFORCES
s &OSTER COL LABORATION s -ANAGE COMPLIANCE RECORDS
s !UTOMATE BUSINESS PROCESSES s "UILD A CORE CONTENT REPOSITORY
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PhenoPath Laboratoriesprovides screening, diagnostic,
and prognostic testingservices to hospitals, physicianoffices, surgery centers,biopharmaceutical companiesand research institutionsthroughout the United States.
PhenoPath adheres to many compliance regulations from the FDAand multiple other organizations. Every pathology sample requires
many records and checkpoints to ensure compliance. Previously
PhenoPaths process was manual and paper-driven with the use of
a clipboard. Alfrescos solutions have enabled PhenoPath to
streamline their entire practice to ensure better accuracy, and they
can do it all on an iPad. Their on-time completion rates of standard
operating procedure documentation went from two percent to
60 percent within weeks of implementation and 98 percent after
six months.
With Alfresco we have gone from a paper-based process
to a completely automated and mobile process thatmakes performing standard operating proceduresassessments painless. Alfresco offers us a platform thatis scalable and can grow to fit our ongoing document
management needs.
Scott WirthDirector of Programming and Technology Services
PhenoPath Laboratories
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Alfresco provides us witha flexible and scalable
repository for our documentsand allows us to incorporatedetailed metadata andsecurity permissions. Userscan easily search and find the
documents they need andwe can set controls to ensurethat the appropriate contentis visible to individual users.
Tim K. Johnson, Team Lead
Information Technology Development
Carlson Rezidor Hotel Group
Carlson Rezidor Hotel Group hasover 1,300 hotels in 80 countries.In the hotel business, its crucial for employees to be able to
access hotel procedures, corporate policies and other important
documents wherever and whenever.
Over time, Carlson Rezidor Hotel Groups
homegrown document management
solution became inefficient which made
accessing and working with this important
content challenging. With Alfresco in
place, their 15,000 users now experience
improved document search, robust
security, the ability to add metadata
to documents, enhanced
publishing capabilities
and document lifecycle
managementall which
were must haves for their
global operations.
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Ondeo Industrial Services (IS)
offers innovative solutions thataddress the needs of the industrialmanagement of water resources,treatment of raw water and thesupply of processed water fromthe wastewater treatment centers.
Throughout France, Italy, the UK, Spain and the Benelux countries, thereare expert teams in 65 mining sites working on various water services,
including equipment monitoring and water testing and treatment. Ondeo
IS leveraged the Alfresco platform for a secure, scalable and streamlined
document management system to effectively manage the vast amount of
critical documents accessible by their 400 employees.
In terms of storage space, Alfresco enables us toconfine the disk space required and thereby limit our
purchases of this kind of hardware. Furthermore, weconsider it an advantage that the Alfresco solutionis open source, even though we did not specify thatrequirement. This has turned out to be a real asset.The fact that we have not retained a proprietary
system means that we have been able
to introduce a solution which meetsthe specific needs of our businessto perfection.
Daryoush Mikaili
Head of Information Systems
Ondeo IS
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The New York Philharmonic is the oldestsymphony orchestra in the United Statesand the third oldest in the world.
The New York Philharmonic Archives is one of the oldest
and most important orchestral research collections in the
world. It traces the entire history of the Philharmonic and
its more than 15,000 performances around the world
and is an important record of cultural history in New York
City and beyond. In 2009, the New York Philharmonic
received a $2.4 million grant to digitize 1.3 million pages
of material from its archives, making them available to
scholars, musicians, students, and the general public over
the Internet. The Philharmonic is one of the first institutional
repositories to embark on a digitization project of this size
and scope and in order to complete the project, they
chose Alfresco to serve as the content platform in part for
its highly scalable document management system that
could handle heavy daily use while continuously
streaming large volumes of data. Alfrescos cost-
effective solutions can handle large files and has
strong digital asset management capabilities.
Eventually the New York Philharmonics repository
will hold 10 million nodes comprising of 5TB
of data.
Alfresco will be thesingle repository tobring together past,present and futurecontent.
Mitch Brodsky
Digital Archives Project Manager
New York Philharmonic
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The University for theCreative Arts (UCA) is acreative arts university based
in the UK that has studentsfrom 76 countries enrolled inand participating in over 80courses in the art, design,media architecture andcommunication fields.With staff spread over five campuses, the university needed
a document management system that was accessible
across many platforms and devices, including iPhones and
iPads. UCA was able to implement Alfresco and create their
own content management system allowing staff to work
more collaboratively and remotely.
With the launch of the our new documentmanagement system UCA staff can finally worktogether no matter where they are and no matterwhat device they use. We can now easily share
ideas and collaborate. It was like going from ridinga bicycle to driving a Ferrari.
Hilary Sellars
Head of IT Services
University for the Creative Arts
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With Alfresco, we have been
able to provide users with team
collaboration capabilities in a
secure and modern environment
and still have access to the
core code. We are looking
forward to adding more socialcollaboration features that will
allow researchers to more easily
share ideas and test results.David Cordner
IT Architect
Research Directorate
NASAs Langley Research Center is
the oldest NASA field center providing
aeronautical, aeroacoustic, and structural
testing and research services for NASAdepartments, the Department of Defense
and commercial clients.Conducting hundreds of tests each year to improve aircraft and spacecraft
safety, performance and efficiency; NASAs internal collaboration portal
for critical document sharing had become outdated after 10 years in use
and could no longer support NASAs strict security guidelines. Because of
its open source and subscription model, flexibility and extendibility, NASA
turned to Alfresco to manage over 800 team sites and 3,000 users. Using
Alfresco, NASA was able to build a new team collaboration system with asimilar look and feel of their original internal solution but with the
secure and modern architecture they required.
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TimoCom Soft- und HardwareGmbH is a German-based,fast-growing service providerto the freight industry, providingsupport to the Europeantransport industry.
TimoCom needed a highly scalable and flexible document
management system to support its over six million documents and
one that would integrate easily with its financial, business processes
and CRM systems. The flexibility of Alfrescos open source model
combined with the subscription based pricing were two key factors
in TimoComs choice to standardize on Alfresco. Their over 150
users are leveraging robust search capabilities along with optimized
and automated processes that are now in place with Alfresco.
We were looking for an
open, high-performance
document management
system with which we
could securely manage
and organize several
million documents quickly
and easily. We found the solution in
Alfresco, thanks to the uncomplicated
licensing model and the flexible
interfaces. Alfresco fits perfectly into our
existing infrastructure.
Marco Haack
Director of IT Infrastructure & Services
TimoCom
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STIG, the French National Gendarmerie dataprocessing center, consists of 170 members,mainly police officers who specialize in IT.
STIG provides a crucial IT system that is operational 24x7.
In order to perform effectively, STIG must store and be able
to access valuable documents that contain and index all
types of information, including hardware and software
and administrative and technical architecture documents.
STIG needed a centralized and cost-effective document
management system that would increase its efficiency and
integrate easily with existing technologies. Alfrescos ability
to provide metadata on each individual document enabled
STIG to quickly search documents and was key to their user
adoption. Additionally, Alfresco played an essential role in
STIG achieving its ISO 2000 certification.
Alfrescos solutions integrateseamlessly into the quality
process we had initiated. Withits highly flexible architecture,the solution was based on openstandards that guaranteedexceptionally flexible deployment.
As simple as using a sharedvolume, the solution also offereda highly competitive price.
Mr. Hubert Labb
Quality Manager and Deputy Head of Department
STIG
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Edmonton Public Schools (EPS)
is the second largest school
district in Canadas Alberta
Province providing schooling to
over 80,000 students and
managing 200 schools.
A 2006 audit discovered that the district was only 60 percent
compliant with regards to the required documentation for special
needs students. Additionally, the district was missing individual
assessments for 40 percent of special needs students because
the documents were either not available or lost when the student
transferred between districts. Alfrescos low-cost, centralized
repository, which now manages over 1.6 million documents for
EPS, established one consistent student records system accessible
by multiple users and helped EPS improve compliance with
provincial regulations.
Alfresco provides us with a platform
for retaining and managing our most
critical documentsstudent records.
Each year we continue to expand our
Alfresco implementation to streamline
processes saving the district money
and time and allowing teachers to
focus on their students.Lea Beeken, Supervisor
District Records and FOIP Management
Edmonton Public Schools
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The implementation ofAlfrescos web contentservices enables us topublish new contentquickly, push ownershipand responsibility out
to each publishing unit,and provide total sitecontrol with minimal ITinvolvement.
Martha Stephenson
Senior Project Manager
Harvard Business Publishing
Harvard Business Publishing (HBP) is a subsidiaryof Harvard University and its web sites includeHarvard Business Review (hbr.org), HigherEducation (www.hbsp.harvard.edu), and HBPs
eCommerce site (store.hbr.org).HBP faced a number of challenges related to its digital publishing enterprise,
including managing its aging, unstable and disparate legacy systems that were
used to run its web sites. HBP selected and deployed Alfrescos web content
services to unify all web content under one robust and scalable platform, to
enable anytime/anywhere web publishing, and eliminate IT bottlenecks by shifting
publishing control from technical support teams to individual business end-users.
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The Church Pension Group (CPG)
provides comprehensive retirement,
health, life insurance, disability
coverage, and other benefits to its
clergy and lay employees of the
Protestant Episcopal Church.
With over nine billion dollars in assets, CPG was generating more
documents each year and needed a scalable and secure document
management system. With Alfresco, CPG has been able to expand
its document management footprint and offer users new collaborative
features. Using Alfresco, CPG built a collaborative portal for employees to
share and work on projects together. The portal is instrumental in helping
the customer service team collaborate to address customer questions
and issues more quickly.
Having a content platform that is secure, flexible and
can integrate with our other systems is essential toour business. Alfresco provides us with a modern
architecture for managing all our content and can easilyadapt to business and regulatory changes.
Hugo Martinez, Director
Content Solutions
Church Pension Group
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Alfresco was a clear choice
for us, primarily because ofits functionality and price.
As a service provider, all ofour business processesgenerate a large quantityof documents. We intend
for Alfresco to become theplatform that houses all of thisdocumentation,
Diana Ruiz Hidalgo
IT Department
Grupo EULEN
Grupo EULEN provides a variety of servicesto businesses throughout Spain, Portugal andLatin America that include office and buildingcleaning, private security services and general
logistics services.With over 82,000 employees, the majority of Groupo EULENS
document management is needed for personnel management. Before
Alfresco, the company had a specific file for each employee, which
contained 30-50 documents were also renewed each
year. Additionally, on an average the company
generates 150,000 customer contracts per year,
each with 712 different supporting documents.
Alfrescos secure, flexible and centralized solutions
allowed Grupo EULEN to meet its document
management objectives which includedestablishing a corporate platform,
going paperless, implementing
effective search capabilities
and enabling employees all
over the world to access
important and timely
information.
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About AlfrescoAlfresco is how great businesses
share, organize and protect their
content. Nearly 7 million people in
over 180 countries use Alfresco
Enterprise, Cloud, Mobile and
Community to manage over 3
billion pieces of content worldwide.
Whether on the go or in the office,
Alfresco empowers todays teams
to do great work. Founded in
2005, Alfresco is headquartered in
London with US headquarters in
Atlanta. For more information about
Alfresco please visit alfresco.com.
Global Headquarters
+44 (0)1628 876 500Alfresco Software, Ltd.The PlaceBridge AveMaidenheadSL6 1AFUnited Kingdom
Americas Headquarters
+1-888-317-3395Alfresco Software, Inc.Ste 7202839 Paces Ferry Rd SE
Atlanta, GA 30339United States
Asia-Pacific Headquarters
+61 2 8875 7835Alfresco Software, Ltd.Level 9
Avaya House123 Epping RdNorth Ryde New South Wales 2113
Australia
To start doing great work with Alfresco
contact us today
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