alfresco day stockholm 2015 - accelerating digital transformation - keynote

Accelerating digital transformationJohn Pomeroy

Alfresco – VP EMEA

Digital Transformation- Definition Digital Any technology that connects people and

machines with each other or with information.

Transformation a whole scale change to the foundational components of a business: from its operating model to its infrastructure. It touches every function of a business. It affects what it sells, to whom and how it goes to market.

Digital Transformation- Opportunity Leverage the changing landscape to change

the way business is conducted to improve interaction and satisfaction of employees, partners and customers.

Drive Business through improved customer satisfaction and ease of doing business.

Reduce Costs through efficiencies in process, streamlined integration and consolidation of technology silo’s.

Digital Transformation- Drivers

New Ways of Working

of workforce will be mobile in 2015

37%

Extended Enterprise

Suppliers Partners

CustomersContractors

Explosion in Digital Content *

Growth 2010 to 2020

50X* - IDC

New IT Infrastructure

69%of enterprises use cloud computing

New Ways of Working1New Expectations• Ease of use• Mobile access• Collaboration

of world’s workforce will be mobile in 2015

37%

Source: IDC

New Generation• Digital natives• Highly social and connected • Work is not a place

75%of the global workforce in 2020 Millennials

Source: BPW Foundation

TREND

Legacy Systems Left Behind

Cumbersome = Poor user adoption, do not enable sharing.

Extended EnterpriseTREND2

Inter-Connected Teams• Flatter organisations• Many external partners• 2-way collaboration is critical

Beyond the Firewall• Business not bound by IT• VPN/Firewall issues• Productivity constraints

Resellers

Customers

Agencies Contractors

Suppliers

Employees

On-Premises

Employees, Partners and Customers

ProcessContent

Architected at a time when users were hierarchical & content stayed behind the firewall


Explosion in Digital Content3More Content• Beyond office docs and pdfs• Images, social, collaborative• Scope and scale increase

More Context• Geo-location, social, usage, etc.• Find the right info faster• Kick off business process

Growth in digital content from 2010 to 2020

50X

Source: IDC

44%

Source: IDC

of the time workers can’t find the info needed to do their jobs

?

TREND

Ill-equipped to handle new content types and provide context


New IT Infrastructure4Technology Waves• Virtualization• Cloud computing• Mobile devices

Flexible Deployment• On-premises and• Private or public cloud• Hybrid environments

69%

Source: IDC Source: IDC

Where Content Lives

61%13%

of enterprises use cloud computing

TREND

Outdated & proprietary architectures don’t support cloud, mobile or

seamless integration


Digital Transformation

is a board level discussion

with content, people and process at its heart.

So how do you achieve it?

IT

Business

• Just want to get work done efficiently• Consumer-like simplicity• Work anywhere and with anyone

• Offer agility and add value to business• Deliver lowest TCO• Protect assets and empower users

• Drive business advantage via digital transformation• Improve customers and partners engagement.• Quickly adapt and innovate.

User

RequirementsCUSTOMER

• Users work around cumbersome systems• External collaboration leads to more (uncontrolled) silos

• HUGE cost of maintaining version integrity• Inflexible to changing requirements

No ability to transform ways of working and create competitive advantage.

Inhibitors (Legacy systems holding back the business)CUSTOMER

IT

Business

User

San Mateo Atlanta London Maidenhead Sydney Tokyo

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Alfresco is the only modern ECM platform that is built for today and ready for tomorrow.

SMART for IT

SIMPLE for Users

SECUREfor Business

A true enabler of Business Transformation.

Better Adoption and Productivity

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Sim

ple

Work Any Way, Anywhere

Access content from familiar applications and devices,

including mobile

Right Content at the Right Time

Enhance productivity with powerful content management

and custom workflows

Collaborate with Extended Teams

Securely share content and process, inside and

outside the organization


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Sim

ple

Work Any Way, Anywhere

Access content from familiar applications and devices,

including mobile

SharePoint

Outlook

IOS

Android


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Sim

ple

Right Content at the Right Time

Enhance productivity with powerful content management

and custom workflows

Results filteredSimple, consumer‐like search

experience

Supports knowledge mining, discovery and re‐use

Features include:Filtered results based on metadataAuto‐suggestSearch term highlightingSaved searches“More like this” searches


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Sim

ple

Collaborate with Extended Teams

Securely share content and process, inside and

outside the organization

No Dead-Ends, No Surprises, No Lock-In

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Sm

art

Hybrid Platform for Flexibility

On premise, in the cloud, or both with seamless syncing of

content and process

Open Technology forAgility & Extensibility

Easy to integrate, manage and build on with open standards

and open source

Enterprise Grade for Reliability

Built-in resilience and scalability for critical content in

demanding environments


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Sm

art

Hybrid Platform for Flexibility

On premise, in the cloud, or both with seamless syncing of

content and process


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Sm

art



and open source


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Sm

art



and open source

Identity

SearchContent

Storage

Process AccessAnalytics

Hybrid

Digital Services

Transform Sync

Standard RESTful APIs


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Sm

art

Enterprise Grade for Reliability

Built-in resilience and scalability for critical content in

demanding environments

100,000,000+documents

10 largest deployments average over 60 million files each, with the largest topping

100 million.

100,000+users

10 largest deployments average over 72,000 users, with the largest topping

100,000 users.

10,000+docs/day*

A US government agency ingests 10,000+ medical

records a day into Alfresco.

More Control, More Compliance

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Secure

Multi-Level Security Coverage

Heavy-duty safeguards, including encryption,

all the way to end user devices

Robust Records Management

Designed for ease of use to improve adoption across all

types of content

Hybrid Sync

Remove content silos and extend collaboration


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Secure

Multi-Level Security Coverage

Heavy-duty safeguards, including encryption,

all the way to end user devices

Content encrypted at rest• Secures the content store from data centre access• Uses standard Alfresco extension points• Leverages open standards (JCE)• Customers control the master keys• Uses a “double‐key” design• Master key is used to generate encryption keys• Encryption keys are used to encrypt content


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Secure

Hybrid Sync

Remove content silos and extend collaboration

Flexibility

On Premise• Internal users, highly secure

Cloud• External users, Ubiquitous

access

Control

• Defined by business to reflect business requirements

• Hybrid sync can be triggered by rules

• Rules can be based on content location, action, state, date, etc…


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Secure

Robust Records Management

Designed for ease of use to improve adoption across all

types of content

Content ManagementCreateEditFind

VersionWorkflow

Access Control

Records ManagementAutomated filing

File PlanDisposition

AuditSecurity

Archive / Destruction

Content in context Consumer-like search & usability

Secure & mobile collaboration

Modular & scalable architecture

Effortless Information Governance

SIMPLE

SMART

OPENCloud integration & sync

Highly extensible & open source

ECMECM BPMBPM

Powerful metadata, rules & relationships

Easy process (app) creation & analysis

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Products

Enterprise Content Management Business Process Management

Alfresco in Action

“Digital business is not the decade-old concept of e-business in a new wrapper. It is a radically different and more disruptive change.”

Gartner, “What the Board of Directors Needs to Know about Digital Business

Alfresco’s customers are not just upgrading their ECM system to a new modern architecture.

They are using Alfresco to enable new ways of working, streamlining business processes, driving efficiencies, improving

customer satisfaction and delivering competitive advantage.

Alfresco in Action

Alfresco In ActionGovernment

Finance

Manufacturing

Transportation & Utilities

Healthcare Other

Customer Success in Government• Internal Use

– Capture, management and retention of policy, correspondence & project document

– Automation of review and approval process including external participant

– Automation of FOI request capture, review, approval and response process

• Secure Cloud– Provision of secure access to other

departments and external bodies to relevant information

• Public Cloud– Citizens portal to facilitate requests

and post notifications

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Central &

Local

Customer Success in Emergency Svcs• Internal Use

– Automating the capture, management and processing of incident information

– Management, review and editing of TB’s of video from an ever increasing variety of source

– Integration with existing incident reporting systems

• Secure Cloud– Providing secure information as required

across the emergency service– Providing remote workers immediate

access via mobile devices to vital information at scene of incident

• Public Cloud– Incident reporting and notifications

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Em

ergency Services

Customer Success in Financial Services• Internal Use

– Automation of review and approval/rejection process

– Integration with existing internal policy management systems

– Streamlining of new customer on-boarding process to allow automated remote upload of required documents

• Secure Cloud– Secure access by Agents, corporate

accounts & IFA’s• Public Cloud

– Enable self-service mobile claim submission & tracking including images

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Financial Services

Customer Success in Healthcare• Internal Use

– Automating the capture, management and processing of “Integrated Digital Patient Records”

– Integration with existing medical imaging and reporting systems

• Secure Cloud– Providing secure information as

required to other Patient Care Organisations

– Providing care workers immediate access via mobile devices to vital up to date information at point of care

• Public Cloud– Patient self service, advice, reporting

and notifications

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Healthcare

• Internal Use+ Automating the capture, management,

retention and organisation of asset and customer information

+ Automation of service change application review and approval/rejection process

• Secure Cloud+ Enable remote mobile access to asset

information by maintenance engineers+ Secure access by related utility service

providers to public works schedule• Public Cloud

+ Enable self-service mobile customer service notification, enquiry & case tracking

Customer Success in Utilities

UnlimitedComputing

Ubiquitous Devices, Sensors & Interfaces

ResilientOrganization

Really Smart,Connected Software

Openness &Interoperability

Enablers of the Workplace in the Future

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Alfresco

Accelerate user adoptionSimpleECM

Content in Context• Content within systems of record & engagement• Role & virtual folder connect users to tasks• Fully integrate content with processes & people

Consumer‐like search & usability• Discover content & people.• Flexible data aspects• Integrated with access rights.

Secure & mobile collaboration• Mobile, offline content access and processes.• Securely extend content and processes to partners.• Collaborate effectively with social features.

Alfresco

Drive digital transformationSmartECM

Automate anything, easily• Rules, actions & scripting approach allow complex

document processing without dev overhead• Modular data & relationship models

Simplify compliance • In‐place record declaration • Automatic record declaration with dynamic file plan• DOD certified with classified records support

Anyone development of process• Allow business users to define processes• Powerful analytics for process optimization• Fast app deployment

Alfresco

OpenECM

The freedom to innovate

Highly extensible & open source• Open source with strong community• Easy integration (Open Standards & API’s)• Add capabilities with connectors & add‐ons

Modular & Scalable architecture• Designed (not acquired) modular architecture• Scale services independently for performance• Modularity brings faster release & innovation

Cloud integration & sync• Cloud service integration• Deployment flexibility• Flexible Sync & replication

Think of how you worked just 10 years ago…

How will you be working in 10 years time?

Connecting people, content & processes to accelerate digital transformation

The future is a result of what we do today.

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[email protected]

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