WELCOME TO

ALICEOne operation, one system, one cost.

STARWOOD

The ON-DEMAND

economy is revolutionizing industries and hotels are

starting to adapt by providing guest-facing apps

CONRAD HOTEL

MARRIOTT

FOUR SEASONS

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But running a hotel is hard enough without being forced to juggle

SO MANY SEPARATE SYSTEMS

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What if upgrading and unifying your operation was as easy as a

single integration?

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Imagine running every aspect of your guest and staff operation through a single platform.

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ALICEIndustry leaders have been

waiting for a solution like

We’re focused on the entire guest experience and

our mobile strategy is for our guests to be able to access us whether pre-, post- or during their stay for a truly holistic experience however they chose and on their terms.

Phil McAveety, Chief Brand Officer, Starwood Worldwide, September 2014

Richard Solomons,CEO of IHG, Feb 2015

There’s also technology as an enabler, not just in the hotel but across the guest journey. Whether it’s a guest planning or booking their stay or giving feedback, there is some coherenceto the whole brand experience.

We, right now, have the opportunity to re-imagine the hospitality experience, combining the physical and the digital.

Chris Silcock,SVP of Hilton Worldwide, March 2015

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As the only

Enabler inHospitalityIndustry

ALICE is in a unique position to transform your operation.

ALICE APPHospitality

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How will this transform

your business?

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BackendPlatform

Centralized task management &

powerful guest data

MobileGuestAccess to all your hotel services anytime, anywhere.

ConciergeCRMMost comprehensive concierge tool inthe market.

MobileStaff

More efficient communication

across departments.

Unify youroperation with a

Single Platform

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by consolidatingyour technology.

That cut costs by

HOUSEKEEPING

CONCIERGE

ALICE

$

$

$

$

GUEST MOBILE

MANTAINANCE

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Alex uses ALICE to book her room, and check in. After getting settled, she orders lunch directly from her phone.

REQUEST

Her order gets dispatched to the waiter in real time, while the concierge notifies

her that her meal is en route.

DISPATCH

When the request is fulfilled, the runner updates the system that the

task was completed.

EXECUTE

The manager uses ALICE's customized dashboard and notes an increase in

guest requests during the hours of 12-2. He uses ALICE to update his GM.

TRACK

During their weekly briefing, the GM sees the note and decides to increase his F&B staff for

that period. Request fulfillment time improves 35%. Alex is a customer for life.

IMPROVE

Improve yourGUEST EXPERIENCEby tracking the entire journeyfrom booking to checkout.

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ON-DEMANDORDERINGMobile access to the right staff gives guest what they want, when they want it.

REAL TIME LANGUAGETRANSLATIONThe Language Translation tool lets guest request from their native language.

PUSHNOTIFICATIONSPush notifications update guests of the status of their order,relevant offers and deals.

Offer your GUESTS

a truly on-demand concierge service:

anytime, anywhere

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requested1 mins ago

TURNDOWN SERCIVEHOUSEKEEPING

Created Thu, 06/11, 2:47 PMSolicita

1 hrs ago

TURNDOWN SERCIVEHOUSEKEEPING

Created Thu, 06/11, 2:47 PMRequested1 hrs ago

ENGLISH

SPANISH

A more productiveand connected

STAFF

AUTO-DISPATCHREQUESTS

Auto-dispatch system automatically sends a request to

the right department.

DEPARTMENT-SPECIFICWORKFLOWCustomizable view with daily tasks makes sure nothing goes unfinished.

INTERNAL COMMUNICATION TOOLCross-department communication makes problem-solving more efficient.

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Ultimate flexibility to add or remove any feature, anytime in a single place.

CUSTOMIZABLE DESIGN & API

Data across properties improves accountability, resource allocation and understanding of guest behavior.

ANALYTICS AT EVERY TOUCH

Integration with PMS, POS, and other 3rd party existing systems makes improving your operation easier than ever.

ONE SINGLE INTEGRATION

AND A MORE COMPETITIVE & PROFITABLE

OPERATION

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CASE STUDYHOTEL X

How ALICE Built a Digital Experience in just 18 Weeks

ALICE Instilled a digital culture at the

core of the staff.Increased revenue and guest requests.

230guests

359requests

$5,496revenue

month1 month2 month3

GUEST APPFRONT DESK MANAGING ALLREQUESTS+

REPLACEDMAINTENANCESYTEM

HOUSEKKEPINGDISPACH

ROOM SERVICE+ DEPLOYED

STAFF APP

EVERYEMPLOYEEUSING ALICE

+

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But don’t just take

our word for it...

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When I first heard that ALICE was going to be rolled out in our property, I was against the idea of having

new technology, but after using it the first time, I can’t believe we operated without.

Karl FineganDirector of Setai Residences

Our operations manager has really taken to it and really monitors the list of tasks going on in

the building—definitely helped him grow his big boy pants as a manager.

Jeremy BernsteinAssistant GM, Hotel32

The implementation of ALICE was the simplest and most seamless implementation of any

technology we have ever put in our hotelSteven Andre GM

The Hutton

This is the way that hotels are going to operate going forward and we love how you are doing it. This will be the future of hospitality.Robert Meuhlich F&B Director, The Setai

I can’t begin to tell you how amazing it is to not hear the radio anymore, thank you!Michelle SantosFOM, Skyline Hotel

Ask any of our

CLIENTSfor a referral

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Upgrade your technology to stay ahead of all of your

operational needs with

ALICE

Contact us for afree demowww.aliceapp.cominfo@alice-app.com

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featuresThe most integrated concierge tool in the

market

ConciergeCRM

View and sort tasks by day, week, month or year for easy access and completion

Add your chosen vendors, restaurants or local businesses to your database and keep track of all bookings requested

Send your guest their itinerary through the app, email or printing on hotel letterhead

Set workflows and reminders for every guest task so your concierge can stay aligned on all tasks

Calendar View

Request Management

Custom Itineraries

Vendor DatabaseIntegrated lookup forall places (vs. API)

Social Links for OpenTable, Menu Pages, Yelp, Facebook, Twitter, Michelin, FourSquare

Custom Workflows foreach Service Request

Shared database of vendors for your property or group

Private or Shared NetworkDatabase for Hotel Groups

Social review sharing

Maps and LocationSpecific Directions

Customizable Confirmation Templates Email & Print Confirmations

Reporting Dashboard forBusiness Intelligence

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featuresaccess to all your hotel services anytime,

anywhere, in any language and from any device

White Labelled / Platform App

Every device

Pre-Arrival & Mobile Check-in

Guest Compendium

Hotel Directory

Location Based Ordering

Mobile Booking Embedded

Feedback & Review

25 + Languages

Third party

Embedding/integrations

Local activities

Events calendar

MobileGuest

Chat

Allow your guests to explore everything your hotel has to offer, all in one location

Give your guests the ability to control their stay on their own terms: your hotel in the palm of their hand

Allow your guests to communicate in any language, removing all cultural barriers to requesting services

Communicate directly with staff in real time

Exploration

Multilingual Messaging

Unparalleled Control

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Centralized Cloud Task Management Across Every

Department

PMS integrations withover 50 systems

POS integrations withover 20 systems

Room status changing directly from backend, which automatically updates your PMS

Integrated into HotSoS

Push message notifications

25+ languages supported, allowing your staff to pick their own

ALICE Academy Training Portal

Custom workflows for each department

Service Level Custom Escalations through phone, sms, email and push notification

24/7 support monitoring outstanding requests

Data-driven Reporting Dashboard

Internal notes & Guest chat

Preventative Maintenance

BackendPlatform

Customizable data reporting forbusiness intelligence and managerial insight

One access point from every department into a single operating system

Fully integratable with your PMS, POS, and any other 3rd party system

Whether a guest request originates from the phone, email, in person (physical) or mobile (digital), our back end platform allows you to enter, track, and execute all requests

Data Reporting

ALICE support ensures that no guest request is outstanding for more then 30 minutes

24/7 Support Monitoring

Digitalize All Requests

Integrations

ConsolidateService Fulfillment features

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Improved interaction across departments,

increasing efficiency and accountability

Automated dispatching algorithms that automatically assign each ticket to thecorrect person

Track every single request, regardless of how it comes in

Add internal notes for easy message relaying

Allow your staff to enter tickets/work ordersfrom anywhere

Push message notifications

25+ Languages

Custom Workflows that map your unique business processes

Custom SLA escalations, ensuring request fulfillment in a timely manner

Every department, one system, full transparency

Interact with guest pre-arrival, during their stay, orafter check-out withtargeted campaigns

Real Time chat

MobileStaff

Never miss a ticket due to our custom escalations

Access all work and requests being done on property in real time from any mobile device

Communicate easily across every department while on the go

Monitor your property from anywhere, on any device

Ticket Management

Access from Anywhere

Communication

Mobile Access Point

features

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