all rights reserved © alcatel-lucent 2009 1 | presentation title | month 2009 office mobility...

All Rights Reserved © Alcatel-Lucent 2009•1 | Presentation Title | Month 2009

Office Mobility Solutions Office Solutions Group

Philippe JEAN

February 4th, 2009


Three Actionable Strategies to Solve Business Imperatives

Simplify communications

with

Unbound Networks

Drive business performance

with

Connected Knowledge

Strengthen relationships with

Superior Customer Experience

Data Networks

IP Telephony

Management Solutions

Mobility

UnifiedCommunication

sProcess

Integration

Contact Center

Security


Agenda

1. Mobility Market Trend

2. Office Mobility Solutions

3. Customer case study

4. Take away


Office Solution Group

Mobility Market Trends1


Change of work behavior

Increasing mobile workforce

Proliferation of mobile technology

Carriers and Mobile vendors focus on the enterprise space

What’s happening in the SMB market?


Why is the Enterprise segment important?

“Business mobility” is 25% of carriers’ revenues and grows 3X the rate of their consumer business

“Business solutions” ARPU is 80% higher than consumer ARPU, with much lower churn

“Business device” ASP is 100 percent higher than average device ASP

Corporate customers impact growth of high value consumer market

• E65

• E50• E61i

• E61

• E90

Source: Nokia


Cost

Control

Complexity

•Source: Divitas

… Mobilty market demand paradigm: why not faster Growth?...


Office Mobility Solution @ a glance 2


1. One number

2. Short numbering and dial by name

3. Push Messaging ( image )

4. Call log

5. In conversation services

6. One Number Dual Mode

“Voice in the center, e-mail emerging, other functions secondary”

Gartner

Customer priorities …


User preferences

business communication

services

Directories

Messaging

Media Handling

Call log

One single mail box

Email, Voice unified messaging

Notification, Push Receive, listen,

send, forward, erase

Call back, click back

Calendar

•ONE NUMBER Activation/deactivationCaller identification, call back,…Attendant supervision, Hunting groupTwinset, Personal Assistant, Forwards

Common directory, short numberDial by name from any directory (PBX, LDAP, PIM)Create, Add, Modify Directory synchronization

Mail Box customization Password handling Services

activation/deactivation

Making/receiving calls Transfer/Hold/Conf Media escalation

History:incoming, outgoing, missed

Presence / Call back

Contact creation

•FEATURE RICH

•FEATURE RICH

Mapping the Mobile services : “A 360° SOLUTION”


One Number

for any phone

One Number for smartphone

Windows Mobile and Symbian

Web-based solutions

Basic voice solutionAny cellular

No client

One Number solution with Alcatel-Lucent Cellular Client

Voice clientIntegrated ergonomics

Mobile Virtual DesktopNomadic telephony

voice mail, email, calendar, contact, tasks

My teamwork on Windows Mobile

Audio conferencingdocument sharing

Push MobileReal-time email, calendar, contacts

With PCPIMphony

Complete telephony environment

Virtual DesktopWeb-based client

e-mail, contact, calendar, tasks,shared documents

Alcatel-Lucent Office 2009 mobility solutions


One Number service

Cellular phone as an extension of the OmniPCX Office

One professional number for all calls

Activation/deactivation of business mode

twinset with the fixed extension, both sets ring

Call supervision and routing

…

Customer benefits

Always reachable while keeping privacy

Any kind of cellular phone (no client deployment)

Low cost solution

Cost control with traffic optimization/management

How many of you have a unique phone number?


A voice mobility solution

Simple to deploy for Partners ..

One-stop shopping

Simple to operate for the user

Integrated ergonomics

With one cellular client supported on multiple devices

Alcatel-Lucent cellular extension

for Windows Mobile 6 phones and Nokia e-Series

One step further for voice …


A Push Mobile solution:

Simple to deploy for Partner

One-stop shopping

Extended Communication Server-based

Simple to operate for users

Integrated ergonomics leveraging native mobile clients

Simple & secured (https connectivity)

Traffic optimization and data session management

For Smartphone Windows Mobile 5 & 6 and Symbian 9.x

Real time “Push Mobile” solution


Customer case study 3


Customer case: One Number & Push Mobile

Internet

ISDN

•Extended Communication Server

•OmniPCX Office

emailCalend

arContac

tsTasks

Business mode Call

supervisionForwarding

Mailbox access Twinset

Mobile

•“a complete mobility solution for Smart Phone”•“a complete mobility solution for Smart Phone”


ISDN

Mobile

Internet

Web-based voice & data solutionsfor mobility and collaboration

Simple https connection through Internet

Nomadic mode activation

Click to call

Call log

Real-time email, voice mail notification

Shared contacts, calendar, tasks, documents access

Customer Benefits:

Complete voice and data mobility & collaboration solution

Device and service providers independent

Virtual Desktop & Mobile Virtual Desktop


ISDN

Mobile

Complete business telephonyenvironment

Directory access and click to call,call log, in communication features,call supervision, etc…

Easy customisation

Simple & secured https connectionthrough Internet

Complements “One number “ voice solutions at home, in the hotel, …

Customer Benefits:

Rich “One Number” voice solution

Good solution for remote worker

Internet

AIRPORT

HOME

HOTEL

PIMphony soft phone on PC


Key Take away … 4


Savings

Communication costs

One number

Savings

Structure costs

Savings

Travel costs

Savings

Efficiency / Time saving

Push mobile

Collaboration & conferencing

Remote working

How to save money with Office mobility solutions?


While bringing end-user benefits:

User Control

Cost control

Simplicity:

Looking forward toward WEB 2.00, presence, ..

Comprehensive set of solutions

Professional

Adaptive

Rich …

Ranging from one number simple solution to full « ubiquity » solution

Comprehensive set of solutions

Professional

Adaptive

Rich …

Ranging from one number simple solution to full « ubiquity » solution

Key take away ...


www.alcatel-lucent.com

all rights reserved © alcatel-lucent 2009 1 | presentation title | month 2009 office mobility...

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