Allen L. Turner 5460 Shirewick Lane allenleeturner36@yahoo.comLithonia, Georgia 30058 Home (770) 987-0811Mobile (404) 542-1929

Objective: To obtain a career position that will allow me the opportunity to enhance my skills and exhibit my dedication to becoming the best that I can be, with the opportunity for growth and advancement.

SUMMARY OF QUALIFICATIONS

Wealth of knowledge and experience in the customer service, collections, banking, credit lending and property management industries. Inbound/Outbound call center experience, Internet savvy Extremely high degree of motivation. Swift learner with the ability to pinpoint trends and ergonomic problem solutions.

EXPERIENCE

XL Capital, Pembroke, Bermuda 1/07 - 1/08PBX Tech/Administrative Assistant

Collaborated with Business Manager of Information Technology Department to ensure all bills were paid in a timely manner and all employees received service from cell phone and Blackberry devices. Assisted in troubleshooting problems with blackberry and cellphone devices and worked hand in hand with vendors all around the island in ensuring service was restored or the device was replaced.

Bowling Brook Prep, Keymar, Maryland 10/05 – 4/06Admissions Representative

Interviewed potential students for a Prep School for at risk students in various states. Collaborated with counselors and business manager regarding best students to accept.

Baltimore Symphony Orchestra/DCM 11/04 – 6/05Fundraising Representative (Part-Time Job 2 nd Income)

Contacted Patrons of the Orchestra via phone and in person at concerts to raise funds.

Edison Schools, Baltimore, MD 9/04 – 6/05One to One Instructional Aide

Instructed students with special education needs and behavior management issues e.g. ADHD Forwarded patterns of behavior and relevant data to special education director for research.

Sawyer Realty Management, LLC, Needham, MA 10-03 – 9/04Leasing Consultant/Resident Relations

Leased apartments to prospective residents and addressed concerns of existing residents. Implement new schemes and convey to property manager, marketing, accounts receivable and

service technicians to deliver Sawyer’s signature service experience.

Amerix Corporation, Columbia, MD 6/01- 6/03 Resolution Services Representative

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Serve as a liaison between the creditors and clients enrolled in a debt management program to ensure the client’s success, as well as building longstanding relationships with new creditors.

Provide oral and written feedback and guidance to client services representatives to ensure optimum customer service.

Corroborate with supervisors to devise action plans for the growth of the client service representatives.

Metris Companies, White Marsh, MD 11/00 – 5/01Recovery Collector

Negotiated payment in full and settlement offers on chargedoff credit card accounts.

Collaborated with mortgage lenders for debtor refinancing options.

Identified and researched discrepancies with charged off accounts.

MBNA AMERICA, Hunt Valley, MD 8/97- 4/00Customer Assistance Account Manager V

Contacted cardholders to negotiate payment arrangements on delinquent accounts. Recognized as top performer within Loss Prevention "Top Ten Club" for five consecutive months. Received "Top Performing Team and Individual" honors. Marketed lending products to potential customers and helped train new hires in sales technique.

Charles H. Hickey School, Baltimore, Maryland 8/97 – 5/99Youth Counselor

Ran all operations on the 6-2 shift at a secured facility for at risk youth who were court adjudicated. Collaborated with Case Manage r and education staff to ensure successful transition upon release.

The Cheesecake Factory, Baltimore, Maryland 6/96 – 8/97Busser

Assisted servers and bartenders to ensure guests dining experience was a pleasurable one.

PUBLIC WORKS DEPARTMENT, Hamilton, Bermuda Summer 1990

EDUCATIONMorgan State University, Baltimore, MD May 1997Bachelor of Science Major: Psychology Minor: Telecommunications GPA: 3.3 The Berkeley Institute, Pembroke, Bermuda June 1990

SKILLS MS Office Suite - Excel, Word, PowerPoint, Typing 55 WPM, Internet

HONORS & ACTIVITIES PSI CHI National Honor Society in Psychology 1994 Golden Key National Honor Society 1995 Morgan State University Best Male Poet 1996 DEAN'S LIST 1992-1997 Sports Editor Morgan State Yearbook 1996 Horton’s Kids Reading with inner city youth Capital Hill Washington D.C. – 2005

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