Allscripts TouchWorks® EHR Building a healthy population where every patient contributes and counts.

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A new way of doing business in healthcare is upon us. How can ambulatory practices thrive in this environment while delivering outcomes such as improved care quality and higher margins?

MARKET FORCES REQUIRE ADAPTABILITY

Market forces are changing the landscape of the healthcare industry at a very fast pace. It is more important than ever that every aspect of a physician practice — clinical, financial and operational — shares information and streamlines transactions across the care continuum.

Physician practices are being squeezed even more — do more with less, further reduce expenses in an era of cost-cutting, generate more revenue in a reduced reimbursement market and potentially deal with a large influx of patients due to aging baby boomers and healthcare reform. These challenges require solutions that are adaptable, a platform that allows processes to be streamlined and information that can be shared across the hospital and in the community.

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How Allscripts Helps

Allscripts provides innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our clinical, financial, connectivity and information solutions for hospitals, physician practices and post-acute organizations are the essential technologies that enable a healthy population where every patient counts. We believe that outcomes are generated through the synergies that a connected community creates.

The key to a thriving healthcare community is coordinated care across every setting: from the physician’s office to the hospital to post-acute settings and even the patient’s own home. We are dedicated to helping our clients achieve outcomes across the care continuum by providing solutions that help address their unique needs.

Our foundation for physician practices is built on a flexible and industry-recognized technology platform that focuses

on connecting information and streamlining workflows across clinical, financial and operational processes. We provide an adaptable infrastructure that can support Accountable Care, Pay for Performance and other industry models and programs without compromising on delivering outcomes such as improved care quality.

Connecting the InformationAllscripts provides core clinical and financial solutions, as well as services and other solutions to help physician practices attain successful population health management. Each solution area can be combined and tailored to meet an individual organization’s needs, providing minimum risk and maximum control to help drive achievement of positive clinical, financial and operational outcomes.

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Core Clinical Core clinical solutions ensure that organizations have put the right clinical system in the hands of providers to drive towards best-practice coordinated care for patients. Core clinical solutions can provide enterprise-wide, evidence-based guidelines while improving clinical workflow. Additionally, these solutions help you meet regulations of today and tomorrow while driving towards a single patient record and allowing for the most cost-effective, quality care by providing visibility across the continuum.

Allscripts TouchWorks EHR is an advanced, modular clinical solution that helps caregivers embed desired practices and protocols into their workflows. A comprehensive solution with automated clinical decision support at the points of care, TouchWorks offers a configurable clinical desktop and nearly 800 multi-specialty peer reviewed Care Guides to drive effective and efficient patient care in the ambulatory setting.

VALUE:• Improve quality scores and strengthen clinical outcomes by

prompting clinicians with evidence and workflows

• Improve margins by improving outcomes, encouraging standardization and reducing adverse events

• Adapt to complex situations and promote utilization of new processes almost real-time

VALUE:• Meet the unique needs of ophthalmologists with an integrated

EHR designed specifically with their workflow in mind

• Adhere to regulations by utilizing an EHR that meets all 23 American Academy of Ophthalmology (AAO) guidelines

• Leverage a proven solution that has more than 450 installations, the highest rate of successful implementations in the industry

Medflow is a full-featured EHR for the ophthalmology environment that provides ophthalmologists with workflows tailored to their specialty. The leading provider of eye care software for ophthalmologists, Medflow is the fastest way to capture large amounts of data supporting glasses and contact lens prescriptions, integration with ophthalmology and optometry devices and sophisticated drawing tools. This solution is fully integrated with the Allscripts TouchWorks EHR solution.

“Allscripts was responsive to our needs and had the resources to

implement the EHR at our practices that are in different regions.”

— Wendy Walker, Clinical Analyst, Catholic Health Initiatives, Englewood, CO

Ambulatory Electronic Health Record

Ophthalmology

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VALUE:• Improve productivity of oncologists by providing the ability

to take immediate action on many treatment issues

• Grant clinicians flexibility to complete up to 80 percent of their work on a mobile device

• Increase patient satisfaction by getting the physician out from behind a desktop computer to focus on the patient

VALUE:• Increase staff productivity which reduces manual practices,

lowering risks of errors and gaining rapid ROI

• Reduce clinical and administrative costs by eliminating the expensive and unproductive process of maintaining, faxing and filing paper records in the office and hospital

• Enable caregivers in multiple clinical settings to access and input data securely anytime, anywhere with 99.99 percent availability

IntelliDose® is an oncology module that is an integrated part of TouchWorks. Using Allscripts and IntelliDose for cancer patient management, practices improve patient safety, streamline workflows and increase team collaboration by sharing information across systems. Intellidose was developed to automate aspects such as CPOE, Practice Performance Reports, medical oncology prescribing and patient chemotherapy encounters.

Allscripts Prenatal™ is a web-based solution that gives you the tools to document and communicate maternity care information above and beyond the capabilities offered in standard EHRs. Automated workflows integrate with TouchWorks and the solution is simple to implement and use.

“I absolutely feel that we are getting a solid return on our

investment. We’re an Allscripts reference client; we were an

early adopter for Allscripts TouchWorks EHR version 11.3, and

we were the first organization live with 11.3 in the nation. For us,

the relationship with Allscripts is a partnership, and one that I

don’t see changing in the future.”

— Scott Mash, Manager Computer Services Applications Department,

Holzer Health System, Gallipolis, OH

Oncology

Obstetrics and Gynecology

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VALUE:

• Increase efficiency across the enterprise as staff learns how to better prepare and process claims

• Improve claim audit trail

• Reduce denied claims

• Improve revenue flow with faster reimbursement

• Clear visibility into claim status, receipt and errors

Allscripts PayerpathTM is a Revenue Cycle Management market leader, processing more than 450 million claims-related transactions annually and more than 1 billion total revenue cycle management transactions overall. First-time pass rates for claims processed through Payerpath reach 98%, significantly better than the industry average of 90-92%. Only Payerpath’s comprehensive suite of internet solutions addresses every step in the reimbursement cycle for healthcare organizations. Whether you are a physician practice, clearinghouse or payer, Payerpath can help your organization succeed in the business of healthcare through improved reimbursement and claims management processes that lead to cleaner claims and faster payments.

VALUE:• Refocus freed resources on strategic initiatives while reducing

costs eliminating workflow headaches and getting paid faster

• Improve margin, revenue and cash flow

• Optimize revenue cycle and operational efficiencies with combined technology and professional services

• Reduce need for IT specialists and server hardware due to SaaS environment

Allscripts Practice Management™ introduces effective and efficient workflows to your practice to help you generate more money and achieve a healthier bottom line. A unique rules-based engine closely aligns staff preferences with industry best practices using optimal workflow automation and the result is a powerfully connected and productive front and back office. From scheduling all the way through collections and management reporting, depend on Allscripts Practice Management for the high-performance your practice needs to produce exceptional outcomes for your business and your patients.

VALUE:• Streamline billing, documentation and management

• Higher, faster reimbursements through code scrubbers

• Advance registration and scheduling using rules-based features

• Improve collections and cash flow with comprehensive revenue cycle management

Core FinancialAllscripts financial solutions help ensure preparedness for current and future payment structures such as bundled payments, risk-based contracts and the ability to proactively manage cost per case and variability across care providers. Additionally, core financial solutions provide the ability to help organizations manage the entire revenue cycle and help ensure they optimize their financial performance.

Physician practices gain a profitable financial and administrative lifeline with Allscripts Revenue Cycle Management ServicesTM. No upfront capital investment, no licensing fees, no server maintenance hassles or software upgrades, just the right bundle of technology and services and a pay-as-you-go plan, based on your actual practice collections. Our fully-integrated bundle of robust business technology and expert professional services keeps your revenue cycle healthy, freeing you to keep your patients healthy.

Revenue Cycle

Revenue Cycle Management Services

Transaction Services

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Care Coordination and Connectivity Connectivity and coordinated care is vital to all stakeholders in healthcare. The overwhelming majority of patients receive care from more than one caregiver, including solo practitioners, physician groups, hospitals, laboratories, pharmacies or urgent care centers. Often there is no effective means of integration and data sharing. The end result is a fragmented patient experience which leads to potential errors and duplication. However, when done right, coordinated care can help create outcomes like reduced readmissions, better managed referrals and improved resource utilization and help inform and transform the way an organization manages and delivers care.

“Our relationship with Allscripts has been more of a partnership

than a client/vendor relationship – we’re in this together.”

— Becky Lauraitis, IT Project Manager, Central Utah Clinic, Provo, UT

Allscripts Care Director™ is a web-based solution that helps organizations coordinate outpatient care across the continuum. It helps organizations move to value-based care, manage total population health, ensure appropriateness of care across all care settings and achieve high quality outcomes. Organizations such as Accountable Care Organizations, Patient Centered Medical Homes (PCMH), hospitals, physician practices, health plans, payers, home care agencies and post-acute care facilities can utilize Allscripts Care Director to manage total population health while increasing revenue.

VALUE:• Improve transitions of care by connecting all care settings

• Reduce readmissions by managing high-risk patients

• Track and trend data on a patient or population basis

dbMotion is a powerful community integration solution enabling bi-directional patient data flow with access to an integrated, comprehensive, shared patient record. This supports meaningful use of data across the healthcare spectrum. It’s a real-time, integrated virtual patient record across the continuum of care that is much more than just a health information exchange (HIE). Access within the physician’s EHR to data exchange includes demographics (ADT messages), clinical data (CCD documents) and clinical documents (HL7 messages or CCD documents). Users will also benefit from integrated context-sensitive EHR launch of Clinical Views and clinical data export of discrete and non-discrete data from dbMotion to TouchWorks.

VALUE:• Connect communities of providers with an effective and

rapid approach to address key initiatives for Accountable Care Organizations

• Improve care coordination, eliminate order redundancy and strengthen physician affiliation with the health system

• Decrease time to bring patients in control of their chronic diseases

Care Coordination

Connectivity

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Patient and Consumer EngagementToday, patients are consumers of healthcare. They are more informed about care options and provider abilities, and more vocal about their expectations for care. Patient Engagement is not just providing access to information, but rather requires channeling information to and from patients in the right way, at the right time with access to tools, technologies and connectivity. These solutions help our clients deliver a better patient/family experience, increase patient satisfaction and meet Meaningful Use requirements. These tools will help patients take more control of their health.

VALUE:• Connect patients to providers by improving communication

and continuity of care

• Encourage patients to manage their health by allowing them to maintain a record of health indicators and trends associated with chronic conditions

• Promote your practice’s image with ability to customize and brand the patient experience to your standards

FollowMyHealth™ is a Meaningful Use-certified, patient engagement solution that combines the value of a personal health record, the power of a patient portal and the connectivity of a health information exchange. User-friendly navigation engages patients to participate with providers and take a more active role in securely managing their healthcare. Patients can easily download, fax or email records for the entire family from any computer, smartphone or tablet. Plus, patients can view tests results, refill prescriptions, request appointments, pay bills online, communicate with physicians and fill out forms prior to visit.

“Our goals are to have a fully-integrated patient portal, more

mobile devices for physicians, engage patients in their own

health strategies, offer more types of services via web or

mobile devices for our patients, reach out into patient homes

through the use of our electronic record and care for patients

in a more collaborative way as a member of a care team.”

— Tanya Livingston, M.D., Integris Family Clinic, Oklahoma City, OK

Patient Portal

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Analytics and InsightsAnalytics enables all stakeholders with clinical and financial data across the community and care continuum to draw upon insights and actionable intelligence at the point-of-decision to achieve world-class outcomes. The desired result is true clinical and financial intelligence: better data unification, availability, relevance and trustworthiness of information, with perspectives that allow prediction, comparison and benchmarking across large populations of patients, providers and healthcare organizations.

VALUE:• Enhance productivity with staff able to easily identify and

schedule patients for interventions

• Improve competitive position with the ability to conduct self audits and comparisions

• Increase provider engagement with real-time qualitative reporting and physician dashboard

• Improve clinical outcomes with a patient dashboard that provides metric data and point-of-care alerts

Allscripts Clinical Quality Solution is a quality solution with multiple channels that addresses both CMS top-down bonus reporting and bottom-up decision support via PHM. The framework is comprised of proprietary ETLs that extract data from the enterprise electronic health record and practice management system and scrub for physician use, a rules engine providing up-to-date patient status and potential gaps in care for proactive patient outreach and a point-of-care dashboard that can be opened in the Allscripts TouchWorks EHR.

VALUE:• Increase revenue opportunities with advanced clinical measures

• Enhance patient care and improve satisfaction

• Enable providers to manage patient populations and report on health maintenance to improve patient care and clinical outcomes

• Improve provider and administrator visibility with the production of daily clinical measures summaries including care planning statistics and provider productivity

TouchWorks Reporting enables healthcare organizations to access large datasets from multiple applications throughout the enterprise. This powerful software can combine databases across their ‘dimensions’, thereby centralizing and standardizing data analysis and reporting methodologies. It can be used to create and automate a variety of business functions including pay-for-performance measures, clinical findings and disease management.

Reporting

Clinical Analytics

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VALUE:• Enable management to spot trends and take quick action

• Improve profitability through transparent financial management

• Gain real-time practice performance comparison against peers

Allscripts Practice PerformanceTM empowers you to monitor and respond to changes in your key A/R and payer metrics more quickly than ever before with proactive messaging that pushes selected measures to your e-mail on a regular basis to keep you informed, interactive dashboards that summarize key performance indicators for analysis and comparative analytics that arm you with benchmarks to measure yourself against your peers.

“We chose Allscripts for the openness. It’s key that things be

open in order to do accountable care…that openness allows us

to marry non- EHR physicians…clinical information and provide

even better data, better decision support, better care at the

physician level.”

— Mark Ficker, Chief Operating Officer, Brown & Toland Physicians, San Francisco, CA

VALUE:• Identify and continuously monitor high-cost,

high-priority populations

• Measure performance and outcomes, analyze utilization, manage risk, reduce cost and improve quality

• Deliver insights at the point of care

The dbMotion Population Health Analytics solution enables healthcare organizations to measure performance and outcomes, analyze utilization, manage risk, reduce cost and improve quality across the continuum of care. As a platform, dbMotion provides a comprehensive, actionable analytics solution for medical data analysis of disease populations with available, up-to-date clinical quality measures. Prebuilt reports, dashboards and versatile workflows can support accountable care initiatives and other quality improvement programs.

Population Health

Performance Management

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VALUE:• Accelerate clinician adoption of the EHR by easing the need

to “point and click”

• Improve clinician satisfaction by granting the ability to “tell the patient story” in a comprehensive, complete way

• Improve clinical productivity since most clinicians speak faster than they can type

Clinicians who prefer to rely on narrative documentation can choose from two speech recognition solutions, M*Modal Fluency Direct™ and Dragon Medical 360 | Network Edition®, by Nuance®. Both solutions allow providers to use their voice to navigate and dictate narrative reports directly within TouchWorks.

Physician Experience One of the American Medical Association’s core strategic objectives is to advance health care delivery and payment models that enable high-quality, affordable care and restore and preserve physician satisfaction. Such changes could yield a more sustainable and effective health care system with highly motivated physicians. These solutions drive rapid physician utilization by offering tools that make the practice of medicine more seamless, less demanding and more rewarding for physicians.

VALUE:• Improve productivity by providing the ability to search, add or

update clinical documentation for a patient by using speech to text software

• Improve quality with real-time access to information including ordering labs, radiology, interactive patient education, medications and immunization with a single touch

• Improve patient relationship by getting the physician out from behind a desktop computer

Allscripts Wand™ extends TouchWorks to the iPad, allowing physicians and physician extenders to go mobile to manage many of their daily activities. With its native integration into TouchWorks, Wand allows secure, direct access to and from TouchWorks. This native integration for mobile increases overall efficiency and accuracy, while providing clinicians with real-time access to critical information.

Speech Recognition Software

Mobile

“Patients are starting to request electronic records and are

becoming savvy to the benefits of EHR. This has given us

competitive advantage.”

— Elena Cresap, Senior Administrative Director, Scripps Coastal Medical Center, San Diego, CA

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VALUE:• Robust functionality and content ensures high physician

adoption and meaningful utilization

• Accelerate time to value and to stimulus dollars

• Optimize system performance

• Reduce implementation cycle time, providing laser focus on vital areas and promoting client adoption

• Available Application Maintenance Services, providing activation support

The Speed to Value implementation methodology leverages years of technical expertise and Allscripts prescriptive workflows to drive predictable outcomes. Our phased approach delivers a high-quality implementation by deploying prescriptive and consultative practices honed over thousands of client engagements. The non-disruptive and collaborative process mitigates risk, maximizes ROI, reduces variability and greatly increases overall client satisfaction.

VALUE:• Reduce hardware costs with less need for purchasing and

maintaining server hardware, software, or infrastructure

• IT Staff and Services Savings — effectively managing the hosted environment, maintenance and security, allowing clients to reallocate IT costs and resources

• Backup and Recovery Management ensuring client information is backed up each night so the client can focus on more strategic imperatives

• Scalability - This highly robust environment is redundant at the hardware level, meaning less down time or service interruption for your organization

The Allscripts Hosting Solution alleviates the burden of managing a complex IT infrastructure and allows you to turn your focus back where it belongs — patient care. We provide end-to-end application remote hosting, solving your IT challenges today and positioning your practice for growth in the future as patient volumes rise, regulatory requirements increase and payment models shift, all requiring more robust IT infrastructure.

ServicesHealthcare reform has dramatically altered the playing field, putting emphasis on quality and cost with continued pressure on reimbursement. Allscripts can help you maximize the value of your IT investment through our customized service offerings. The Allscripts Services team has the industry expertise and technical knowledge to deliver a comprehensive set of customized services to your organization. As a trusted partner, we strive to empower clients and implement our industry-leading portfolio of open healthcare solutions to fulfill your business needs. Our goal is to solve software challenges and enable your organization to focus on what you do best - improving patient outcomes.

Implementation

Hosting

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VALUE:• Effectively manage IT costs with our predictive cost model

• Eliminate recruiting expenses and high costs associated with retaining skilled IT staff

• Highly experienced — more than 30 years of experience focused exclusively on healthcare

• Leverage our large team of experts — Access to more than 1,200 highly skilled personnel (subject matter and technical expertise)

• National Service Desk — providing 24/7 support for your organization

Allscripts Managed IT Services help clients maximize the power of their IT investments by delivering customized, cost-effective services that enhance productivity for the end users who are providing patient care and performing the core functions critical to running your healthcare organization. We have access to more than 1,200 highly skilled subject matter and technical experts when your IT resource needs are greater than you can provide for. Our predictable cost model allows you to budget and effectively manage IT costs, while increasing your physician adoption and effectively manage IT costs and increase your physician adoption of CPOE and EHR. To meet a wide range of needs, we provide the scalable IT resources you require, through flexible, comprehensive services.

VALUE:• Facilitate improved/enhanced compliance with required

regulations

• Evaluate the entire revenue cycle — from scheduling to financial resolution, identifying risks, gaps and business opportunities

• Analyze your current processes — identifying functional areas within the system not being optimally utilized, and implementing best practices to drive measurable ROI

Allscripts Consulting Services maximizes your investment in IT solutions by balancing the interaction and effectiveness of people, process and technology in the ever-changing healthcare environment. We partner with you to identify key areas of improvement and opportunity and execute an action plan to maximize technology utilization and increase business process effectiveness to help drive bottom-line results. Whether you need to improve clinical effectiveness, meet regulatory requirements, or improve financial performance, Allscripts Consulting Services can help.

VALUE:• Achieve knowledge transfer for new version releases,

through self-paced and virtual instructor led training

• Sustainable success through instructor led workflow and configuration training

• Experience educational excellence with award winning courses

• Utilize and adopt best practice advice, strategies and guidance through our training consulting services

• Accelerate end user adoption with relevant self-paced simulations based on clinical workflows

• Develop proficiency for implementing governmental initiatives within your organization

Allscripts Education Services is committed to offering world-class learning opportunities to our clients as they adopt, grow and utilize the many Allscripts products. We use leading learning technologies to provide blended, role-based, pertinent and workflow-oriented content. We offer learning methodologies specifically designed to assure the success of adult learners so that organizations can realize efficiencies and an increased rate of adoption. Allscripts Education Services courses have consistently been recognized for educational excellence by the nationally renowned independent third party, Society for Technical Communications.

Managed IT Services

Consulting

Education

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Client Successes“TouchWorks is a great solution for us because of the flexibility

it provides in the design and utilization of the note forms.

We’re able to do some degree of customization, which is all

approved by our different providers, and it makes them feel

like they’re part of the process.”

Dr. Ben Gaumer, Chief Medical Informatics Officer Catholic Health Initiatives, Englewood, CO

“All of our surgeons use TouchWorks to its fullest…They put

their own orders in. They order their own meds. They log in at

home or remote sites being the hospitals that they go to.”

Holly Mathis, Nurse Manager Marshall Surgery Center, Huntington, WV

“Allscripts has proven they have the expertise to help us cross

the chasm to value-based care.”

Michael J. Dowling, President and CEO North Shore Long Island Jewish, Great Neck, NY

SummaryThe healthcare industry is rapidly evolving, and, as a result, the tie between consistent outcomes and financial health is stronger than ever. It is important that healthcare IT solutions provide a platform that allows for easy sharing of information across the care continuum without forcing providers’ attention away from practicing medicine. A solid foundation built to support your care delivery process from the first patient interaction through to wellness is critical for future growth and success.

“TouchWorks really benefits our physicians, especially when

it comes to PCMH Certification in the last two years.

We’ve really been able to utilize the workflows and the

design functionality to process our application and get to

Level-3 certification with our family medicine offices.”

Wes Tank-Day, Systems Analyst Manager Drexel University College of Medicine, Philadelphia, PA

“TouchWorks is a fantastic tool. The functionality within it,

what you can do with med-lists, allergies, with orders, I

just think it’s pretty amazing the way that all works.”

Brenda Kopischke, CMA EHR Clinical Analyst Mankato Clinic, Mankato, MN

Allscripts combines knowledge and an innovative approach to the market to allow clients the freedom of choice in solving their challenges through healthcare IT. We’re focused on building a healthy population where every patient counts that helps our clients create and measure world-class outcomes through coordinated care. Clinically, financially and operationally, it’s all about outcomes.

800.334.8534

www.allscripts.com

About AllscriptsAllscripts (NASDAQ: MDRX) provides innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. The company’s Electronic Health Record, Computerized Physician Order Entry and other clinical, financial, connectivity and information solutions for hospitals, physicians and post-acute organizations are the essential technologies that enable a Connected Community of Health™. To learn more about Allscripts, please visit Allscripts.com, Twitter, Facebook and YouTube.

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