Allstorage:Allstorage: BOOKING IN BOOKING IN

Feb 2007

(Presentation covers Reservations, credit, Agreements, Facility Plans, Booking in & out, copying licenses & filing.

1. Check if customer is serious: get him to complete a STORAGE AGREEMENT and pay the $50 key deposit.

2. We hold for 1 week free, after that rent applies. Use your discretion where you have lots of that size vacant.

3. The Sales Show covers tariffs & discounts – we generally give discounts only where it seems the customer will go elsewhere!

Reservation PolicyReservation Policy

Tori at Glen Innes

Is person employed?…On a pension/benefits?, then a Centrepay Direct Authorization is required.

Credit Guidelines – Are they a good payer?Credit Guidelines – Are they a good payer?

Check TICA. Within reason, request 4 weeks advance rental payment.

Do NOT take on bad credit risks!Any automated direct debit, such as

Rental Rewards is preferred.

1. You’ve done the credit check on TICA … mentioned the $50 refundable key deposit…. settled on the size and started filling out the AGREEMENT.

Booking inBooking in

Full details must recorded on the Agreement; signed & witnessed & copy to Tenant. The Agreement was designed by the Storage Association’s barrister to protect us and the Tenant. Only the POLICE and you can forcibly access the unit!

Booking inBooking in

You've marked the unit on the customers copy of the Facility Plan so they can find it easily, asked about insurance cover and mentioned fitting an extra lock.

You’ve taken a copy of the licence, issued the keys, and checked it’s the right unit.

Booking inBooking in

You’ll need to take up all details on computer…,receipt the payments and file the agreement form and COPY OF DRIVERS LICENCE.

Booking OutBooking Out

PR is important..but so is checking all rent is paid and all keys are returned.

You’ll need to change computer records; enter the unit on the Caretakers Cleaning Record and put the keys in his bag.

Do change the key rack, so we always accurately know what units are ready for occupancy.

Miscellaneous - FilingMiscellaneous - Filing

Current Agreement Forms and completed Agreement forms, copies of licences; any notices; photographs of goods etc. should be filed in Unit number order, in case of legal action. FULL DETAIL is required of Tenants & ALTERNATIVE CONTACTS on agreement forms as tenants can be very hard to find after they've left town.

Miscellaneous - Public Liability claims ( e.g.. Miscellaneous - Public Liability claims ( e.g.. people tripping over at facility):people tripping over at facility):

We hope to never have one, touch wood, but this is the advised procedure:-

1. Advise the person to see a doctor.

2. Contact me.

3. Take photographs where applicable

4. Make notes of any details in a diary

5. Obtain written statements if possible from all witnesses & persons nearby especially if they “saw nothing unusual”.

6. Check with the person’s employer – did they turn up for work?

Miscellaneous – Enquires by would-be Miscellaneous – Enquires by would-be competitorscompetitors

You may get suspicious requests for You may get suspicious requests for confidential information on total units and confidential information on total units and number vacant to see if there is unmet number vacant to see if there is unmet demand.demand.Typically: "I'll need a unit in a few weeks Typically: "I'll need a unit in a few weeks time, do I need to book?"time, do I need to book?"Use your discretion as they could be a Use your discretion as they could be a genuine customer, but   if you are suspicious, genuine customer, but   if you are suspicious, a good response is "No,  just turn up on the a good response is "No,  just turn up on the day and take your pick - there are heaps to day and take your pick - there are heaps to choose from"choose from"

Main PointsMain Points

Only RESERVE units upto 1 week @ no charge. Check customers CREDIT WORTHINESS.

Complete all details on AGREEMENT FORM.

Take a photocopy of their LICENCE.

Change PINBOARD (if used)

FILE agreements & documents in unit number order.

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