also inside: happy holidays! - hanover · pdf fileauxiliary update ... tyler m. bossom laurel...

Hanover Hospital

Happy Holidays!FROM HANOVER HOSPITAL’S AUXILIARY see page 13

ALSO INSIDE:

• Congratulations to the 2016 Service Award Recipients!

• Progressive Care Unit Staff Presented 1st Peacock Award

• SurgiCenter Earns AAAHC Accreditation

• Kim Donaldson & MaryAnn Horn Earn Surgical Nursing Specialty Certifications

2 | www.HanoverHospital.org | DECEMBER 2016

EMPLOYEE RECOGNITIONTable of Contents

MaryAnn Horn Achieves Post Anesthesia Nursing Certification ..................................... 3

Kim Donaldson Attains Perianesthesia Nursing Certification ........................ 3

Congratulations to the 2016 Service Award Recipients ................. 4

Patient Accounting Delivers Pay It Forward “Butterfly” Basket to HIM .................................. 6

Team Novia ..................................... 6

Dr. Ketan Shah Earns Board Certification ........................... 6

First Peacock Award Presented to Progressive Care Unit Staff ............... 7

Hanover SurgiCenter Earns AAAHC Accreditation ...................... 7

Elliott Kohr is the November FOCUSED Award Recipient ............... 8

IV Infusion Earn Champion and Most Improved Trophies ................... 8

Tips for Preventing Slips, Trips and Falls ................................... 9

SLOW DOWN on Highland Avenue .............................. 9

Employee Wellness ..........................10

Just Culture Scenario .......................12

Compliance Reminder .....................12

$2M RACP Grant Awarded to Hanover Hospital Heart & Vascular Center ...............................13

Auxiliary Update ..............................13

New Employees & Volunteers ..........14

Transfers & Promotions ...................14

Birthdays .........................................15

Upcoming Events ............................16

Press Ganey ComplimentsGASTROENTEROLOGY “Registration went well. Kathie [Shaffer] was very friendly. Lesley [Warren], Christa [Apgar], Lois [Zinn], Gail [Wagaman] and Emily [Staub] were extremely accommodating. Great staff. Thanks to Mark [McCabe] and Dr. [Timothy] Hall.”

HANOVER MEDICAL GROUP ADULT MEDICINE MULTI-SPECIALTY GROUP “Dr. [Mohammad] Bari and staff are excellent. Highly recommended!”

“Dr. [Mohammad] Bari goes above and beyond to inform you about your condition. He is a very considerate doctor.”

HANOVER MEDICAL GROUP FAMILY MEDICINE - LITTLESTOWN “Danielle Gourley is a great [Nurse Practitioner]. She is such a caring person and that definitely reflects on her treatment for her patients. Kerrie [Schwender] was the medical assistant that roomed me and she was such a pleasant person, she made my experience very good.”

HANOVER MEDICAL GROUP FAMILY MEDICINE – SPRING GROVE “Very clean facility! And Dr. [Tammy] McBride is just the best. She is very thorough and takes the time to listen and properly diagnose.”

Wishing HHCP Employees and Their Families a Happy Holiday and a Happy and Healthy New Year!

Holiday Greetings from Hospital Administration

DECEMBER 2016 | www.HanoverHospital.org | 3

EMPLOYEE RECOGNITION

KIM DONALDSON Attains Perianesthesia Nursing CertificationCongratulations to Kimberly Donaldson, RN, CAPA, who recently achieved professional certification by the American Board of Perianesthesia Nursing Certification.

Kim, who is a perianesthesia nurse in Same Day Surgery, has been in her current position since 2014. She has been employed at Hanover Hospital for a total of 32 years, hired directly after nursing school graduation. After first working in the coronary care unit and the hospital’s historic coronary/mobile van under the direction of the late Dr. Bathon, Kim moved to the Emergency Department and served on the hospital’s first Medic 46 mobile care unit. She remained in emergency nursing until transferring to PACU, where she has “learned a different type of nursing.”

Kim says she decided to pursue her CAPA certification “to challenge myself to rise to higher standards to prove my commitment to my nursing practice, thanks to the encouragement of my preceptor, Sharon Roth.” With her certification, Kim is now able to apply the knowledge of the “how and why we care for patients in the way we do. It reinforces the specialized knowledge needed for perianesthesia nursing.”

A member of the Ambulatory Service Line Committee, Kim also serves on the hospital-wide Patient Experience and Evidence-Based Practice Committees. “I constantly strive to improve efficiency throughout our department with new ideas and connect resources available throughout the hospital.”

“Making a difference in our patients’ lives, and helping them return to their normal style of living,” is what Kim finds rewarding about her work. Also, to “reach the confidence of providing quality care to patients in the way that so many of my nursing mentors who paved the way for me have done. Hanover Hospital has a lot of dedicated, hard-working, empathetic nurses, and I am proud to be among them!”

MARYANN HORN Achieves Post Anesthesia Nursing CertificationCongratulations to MaryAnn Horn, RN, a staff nurse in PACU (post-surgical recovery), who recently obtained Post Anesthesia Nursing Certification (CPAN) from the American Board of Perianesthesia Nursing Certification (ABPANC).

MaryAnn, who has been a PACU nurse at Hanover Hospital for over 22 years, says she decided to pursue CPAN certification as a “validation of my current knowledge and experience in the PACU setting,” and “for a sense of achievement and personal satisfaction.”

Having the certification, she feels, increases her professional credibility, and also benefits her patients. “While studying for the exam, I learned a lot of new information.”

Asked what she enjoys most about her work, MaryAnn replies, “Assisting my patients through the post-op period and helping make them feel better.”



THANK YOU FOR YOUR DEDICATED YEARS OF SERVICE TO HANOVER HEALTHCARE PLUS!

CONGRATULATIONS TO THE 2016

SERVICE AWARD RECIPIENTS

Michelle D. Crone

Amy L. Despines

Angela L. Duttera

John Jay Griffiths

Kelley S. Grove

Joann Healy

Marcia J. Hoff

Sharon Keiser

Jennifer S. Leib

Karen M. Myers

Wendy E. Schott

Sandra E. Study

Martha A. Suskie

Laurel R. Ziegler

Susan A. Frock

Barbara A. Hicks

Jean M. Hunter

Connie M. Klunk

Nancy J. Konopka

Margaret L. Preston

Kathy L. Raber

Jody A. Slagle

Jen M. Walton

Debra L. Warner

Laurie A. Wolf

Margaret J. Warner

Diane M. Ernst

Kobie L. Klunk

Jane A. Earnst

Diane T. Helwig

Janine M. Coonce

Kathy M. Fidler

David A. Glass

Dawn M. Little

Debbie J. Louey

Linda S. McCullough

Catherine R. Mundorff

Gail L. Wagaman

25YEARS

30YEARS

35YEARS

40YEARS

45YEARS

Mary L. Wierman



Angela M. Acampa

Cinthia L. Acosta

Tyler M. Bossom

Laurel F. Brown

Melissa M. Burns

Crystal A. Cherry

Ashley P. Clark

Kathleen R. Conroy

Shirley A. Craig

Joseph A. Depatto

Amanda L. Dooley

Clarissa L. Eller

Melissa M. Erb

Christina M. Falls

Lori A. Farner

Tammy A. Fields

Michael W. Gaskins

Lisa A. Gift

Dr. David M. Gilbert

Janet M. Groft

Michael T. Heller

Richard J. Hoff

Nichole R. Horn

Stacy L. Janes

Melanie M. Janocha

Sharon K. Jarvis

Bonnie J. Kagarise

Kristin M. Kaminkow

Tammy R. King

Jennifer N. Koons

Ashley V. Kuhn

Julie A. Lawrence

Shari L. Lefler

Melissa S. Luckenbaugh

Duane A. Martin

Rebecca L. McAllister

Tammy R. McKenzie

Melissa K. McLane

Rene J. Middleton

Katie S. Miller

Tiffany R. Miller

Melissa J. Murphy

April K. Neiderer

Tiffany Jo Oquist

Cynthia R. Parker

Heidi R. Patschke

Olivia J. Permenter

Kaitlyn E. Ragula

Jenna E. Rembecki

Kathleen S. Ridley

Beth A. Rohrbaugh

John Romano

Christa M. Roth

Sarah J. Sanders

Tiffany L. Schroeder

Donald E. Shemon

Kevin M. Snyder

Robert G. Spertzel

Julie M. Swartz

Misty M. Transeau

Donna A. Tritt

Bobbie M. Utz

Jeffrey C. Vail

Diana J. Waltimyer

Jeremy L. Weaver

Amy M. Willard

Jeffrey N. Zepp

Kristin J. Zigner

Denise M. Adams

D’Deette R. Almoney

Tracey L. Bevenour

Shari L. Brady

Joanne L. Campbell

Amanda L. Darrow

Nadia Esssolh

Eugene F. Groft

Kelly J. Groft

Jenine C. Hearn

Carol A. Hopkins

Daniel J. Kordelski

Traci J. Kuhl

Joy K. Lederman

Stacey A. Leese

Daniel L. Leib

Linda M. Martin

Dipti P. Merchant

Betsy N. Miller

Sherri L. Miller

Barbara A. Orndorff

Lucille J. Purvis

Sharon A. Rang

Shannon R. Reed

Andrew C. Rinehart

Michelle L. Smith

Donna E. Spangler

Sherri Storm

Jeffrey M. Weinman

Nancy J. Eschrich

Andrea L. Hutton

Nancy A. Keffer

Gina L. Kelly

Gayle F. Kenee

Julia R. Lehman

Kevin C. Maloney

Bonnie S. McMaster

Donna L. Muller

Douglas E. Null

Lisa A. Roth

Bonnie L. Schuchart

Lori Ann Shrader

Teresa A. Smeak

Jacqueline A. Spielman

Amy S. Sterner

Jamie A. Stoner

Lori A. Vidal

Jessica M. Alpaugh

Adam D. Bennett

Cynthia A. Brendle

Susan M. Brown

Kelly L. Burgard

Denise K. Carey

Nancy L. Eckman

Kathleen M. Englebert

Heather L. Ernst

Jessica A. Esaley

Angela R. Filkins

Gale A. Flickinger

Rod R. Gift, Jr.

Rebecca A. Gilmore

Byron L. Groft

Jennifer M. Hansen

Gail C. Hartman

Amber L. Haws

Angela M. Hockensmith

Lisa A. Hutchinson

Ruth Anna Kauffman

Andrea K. King

Jo Ann Kline

Marie E. Klunk

Phyllis J. Lawrence

Brenda A. Lawyer-Layden

Michelle R. Lee

Eleanor M. Lippy

Melissa J. Mahone

Stephanie L. Markle

Mary Anne Moritz

Mary N. Myers

Mary P. Neuner

Jessica M. Reed

Dr. Erin M. Roberts

Pat Saunders

Dr. John R. Schwartz

Wanda M. Shull

Kimberly A. Smith

Amy K. Triantafyllou

Abby L. Triplett

Dennis L. Wagner

Michele E. Yingling

5YEARS

10YEARS

15YEARS

20YEARS



Dr. Ketan Shah Obtains Board CertificationCongratulations to Ketan Shah, M.D., who recently obtained board certification from the American Board of Internal Medicine. This accomplishment demonstrates to his patients and peers that he has the knowledge, skills and attitude essential for providing excellent patient care.Dr. Shah, a member of the Hanover Medical Group hospitalist team, joined the Hanover Hospital Medical Staff in 2013.

When the Patient Accounting department received a surprise visit from the Finance Department bearing a Pay It Forward goodie basket, it gave Patient Accounting staff the opportunity to “Pay It Forward.”

“It didn’t take long to decide that we would choose the HIM (Health Information Management) department,” explains Julianne Thompson, on behalf of the Patient Accounting staff. “Throughout the year, their constant assistance to our staff is ongoing, working readily and hand in hand through the daily tasks of healthcare paperwork. They are all so appreciated!”

The Patient Accounting staff also took the opportunity to include a fond tribute to HIM’s late director, mentor and friend, Pam Owens, by creating a “butterfly basket” in remembrance of her. “Although the entire hospital family felt the loss of this special lady, it is her staff who has felt her absence the most. Each staff member was able to take a butterfly in her memory, with a smile. This was our way of saying, we are here for you!”

“It has truly been a double blessing to be able to reach out to them by paying it forward with lots of goodies, and be able

to lift their spirits which in turn, lifted ours as well!”

Tracey Bevenour, on behalf of HIM notes, “not only were we surprised to be the recipients of the Pay It Forward basket, we were touched by the kindness and thoughtfulness of our friends and coworkers in the Patient Accounting Department. They recognized the loss we were feeling and went above and beyond in their generosity and support. I know we all miss Pam, our mentor, colleague and friend, very much.”

carnation award

TEAM NOVIA:“Fighting together for

one of our own.”

Surgical Services Staff

PAY IT FORWARD “Butterfly” Basket Presented to HIM



The first winner of this award for the month of October was the Progressive Care Unit (PCU), for their requesting and accepting the challenge of moving telemetry monitoring to their unit and achieving rhythm strip interpretation quality data scores between 97-99% for the past several months. As an extra special gift along with the card, the unit received a ceramic sealed glass candy jar filled with chocolates.

Congratulations to all staff on the Progressive Care Unit for achieving such high standards in the area of quality of care for our patients.

The Nursing Quality & EBP Council has been in existence since 2012. The group meets monthly with representation from the majority of nursing departments, as well as Care Management and Pharmacy.

Our mission is to foster a commitment to the pursuit of quality at all levels by monitoring the appropriateness and effectiveness of nursing care provided to our patients. While assessing and ensuring compliance with established standards of care and practice, performance indicators are based on evidence-based practice and established benchmarks.

Since the beginning of this council, the group has researched the literature to determine best practices and developed an abstract and poster, which has been presented during the annual York EBP Consortium. As we progressed and learned together as a group, our focus moved toward half of our meeting time being devoted to nursing quality and clinical practice.

Recently, the Council decided that an award would be presented to the unit/department that has demonstrated significant progress in simply helping their department develop a quality program, etc. The award is called the Peacock Award. At the end of our two-hour meeting, the group votes on who should receive this award for the month. The winner receives a personalized “Peacock” card inscribed with the following poem:

“ Stand tall and stand proud Spread your feathers and smile out loud. You’ve done great work…our patients can feel it. Time for the Evidence-based Practice Council to reveal it!”

Progressive Care Unit Receives First EverPEACOCK AWARDSubmitted by Diana Proescher, MHA, BSN, RN, Chairperson, Nursing Quality & EBP Council

Shown l-r: Kasey Miller, Clarissa Eller, Kevin Bartell and Tarashay Johnson.

Congratulations to the staff and providers of Hanover SurgiCenter, for achieving accreditation by the Accreditation Association for Ambulatory Health Care (AAAHC). Accreditation distinguishes this surgical center from many other outpatient facilities for providing the highest quality of care to its patients, as determined by an independent, external process of evaluation.

Status as an accredited organization means the Hanover SurgiCenter has met nationally recognized standards for the provision of quality health care set by AAAHC.

The AAAHC has notified the SurgiCenter that “As an ambulatory health care organization that has undergone the AAAHC Accreditation Survey, your organization has demonstrated its substantial compliance with AAAHC Standards.”

Congratulations to Denise Fake, RN, Administrator and the entire SurgiCenter team on achieving the full 3-year accreditation!

AAAHC Accreditation

Achieved byHanover Hospital

SurgiCenter

PATIENT EXPERIENCE


Congratulations to Elliott Kohr, Cherry Tree Rehab, who was “caught” role modeling all of the FOCUSED Standards of Performance: Friendly, Owner-minded, Communicative, United, Service-Oriented, Empathetic and Devoted & respectful.

HERE ARE EXCERPTS FROM HIS NOMINATION, SUBMITTED BY JOANNE WANTZ, MARKETING DEPARTMENT:“I don’t work with Elliott, nor have I ever been a patient of his, but I know for certain that he is extremely FOCUSED in his work. As the HighPoints coordinator, I view the weekly Press Ganey comments report to obtain compliments for inclusion in the newsletter’s Patient Experience page. I also receive copies of ‘thank you’

letters and email comments for HighPoints. I was sent a lengthy, but articulate and heartfelt letter of praise

for Elliott, written by one of his very appreciative patients. The writer said he ‘often thought of completing one of the FOCUSED cards, but thought that could not have allowed him to express all of Elliott’s wonderful attributes.’”

“From reading nearly 20 Press Ganey compliments about Elliott…even better than

publishing excerpts from this recent thank you letter, it was time for Elliott to be nominated for

the FOCUSED award… he is most deserving of the recognition!”

Press Ganey Survey ComplimentsHANOVER MEDICAL GROUP UROLOGY “I really like Dr. [Michael] Kane because he is thorough in his explanation, but cuts to the chase. I tend to be conservative and he supports that. I have tremendous confidence in him.”

LABORATORY “Kim [Bankert] was great! Serenda [Ott] did a great job! Her friendly personality and calm demeanor put my anxiety to rest. She explained that she would use a butterfly needle since she couldn’t easily find a vein. It didn’t hurt at all and barely bruised!”

M4 “Dr. [Michael] Knolle should be in every hospital. His concern seemed completely genuine. 100% the best experience I’ve had with a hospital physician.”

MAMMOGRAPHY “Dipti [Merchant] is the greatest. Very efficient, and very helpful, always has a smile.”

MATERNITY “Alex [Touloumes] was a nurse who treated me like family. She went above and beyond to make sure I was cared for and comfortable.”

NEW OXFORD EXPRESS CARE “Sandra [Fernandez] was the name of the provider. She was kind and gentle. Very professional!”

“Amy [Klunk] at the front desk was friendly and professional. She was very efficient!”

SURGICENTER “I am a diehard long-term [other area hospital] employee. I was very impressed with the staff and their care and friendliness. Kudos.”

ELLIOTT KOHR IS THE NOVEMBER FOCUSED AWARD RECIPIENT

Read his complete nomination, view

photos of his award presentation and find out who else was nominated this month on the Patient

Experience page of the hospital intranet.

Infusion Clinic Staff Earn Both Outpatient TrophiesFor the first time in our short period of awarding trophies, one department has been awarded both the Champion and Most Improved outpatient trophies.

Compared to all other outpatient departments, the Infusion Clinic mean score was the highest, and their percentile rank demonstrated the most improvement. Congratulations to the Infusion Clinic staff and thank you for creating positive patient experiences!

l-r: Dawn Osterling, Pat Little, Romaine Conjack and Heather Hamme.

DID YOU KNOW?


Though accidents can and do happen, many of our slips, trips and falls can be avoided. Here are some of the employee slips and trips seen by Employee Health, and their recommendations for how to prevent them from happening.

SLOWDOWN

ON HIGHLAND AVENUE!

TIPS FOR

PREVENTINGSLIPS, TRIPS AND FALLS

SHOE CAUGHT ON FLOOR Be more conscious of foot placement when walking.

MISSING STOOL WHEN SITTING DOWN Reach behind to be sure stool is behind you prior to sitting.

FELL DOWN STAIRS Go slowly down stairs and be aware of foot placement

on the steps.

TRIPPED OVER CO-WORKER’S FOOT Keep feet out of walk areas and observe work area to

prevent trips.

TRIPPED INTO ELEVATOR Look down at floor prior to entering elevator to be sure

elevator is even with floor.

TRIPPED OVER CALL LIGHT WIRE Keep all wires secured from walk areas.

SLIPPED ON WET FLOOR Dry wet areas as soon as discovered. Place wet floor signs

when appropriate.

TRIPPED ON ICE IN PARKING LOT Be cautious when walking in lots during inclement weather.

For everyone’s safety, please SLOW DOWN while driving

on Highland Avenue.

Watch for pedestrians walking to and from the

parking garage and for cars backing out of parking spaces.

For more nutrition, “Fun Facts” and helpful ways to work exercise into your lifestyle, go to www.HanoverHospital.org and click on Community Health > Keep it Fresh. You’ll find all the archived printable Keep it Fresh recipes there, too!


EMPLOYEE WELLNESS

Cherry Facts:1. Cherries are grown in

several regions in the U.S., but 70% of the cherries produced here come from Washington, Oregon, Idaho, and Utah.

2. Dried cherries can add color and sweetness to oatmeal, plain yogurt, trail mix, salads, and much more.

3. From soothing arthritis symptoms and easing muscle pain after a workout to enhancing sleep, tart cherries have been credited with an array of health advantages.

(Resources: http://www.webmd.com/food-recipes/cherry-fruit-month?page=1 and http://www.choosecherries.com/health-and-nutrition/)

DECEMBER 2016

Keep it Fresh!Fruit of the Month: CHERRIESRecipe: Cherry C pote Over Goat Cheese

Cook cherries and sugar over medium-high heat in a skillet, stirringoccasionally, about 4 minutes.• Sprinkle in vinegar and thyme.• Cook 1 minute.• Slice goat cheese into 4 rounds.• Top goat cheese with warm compote, or refrigerate compote, covered, up to 3 days.Yield: 4 servings (Serving Size: About 1/2 cup)One serving equals 168 calories, 6g fat, 4g saturated fat, 13mg Cholesterol, 108mg sodium, 24g carbohydrates, and 23g protein (Resource: http://www.health.com/health/recipe/0,,10000001731397,00.html)

Vegetable of the Month: BEETSRecipe: Arugula, Beet and Carrot Salad Recipe• 4 small beets• 1 small red onion, very thinly sliced• 6 carrots, shredded• 6 radishes, very thinly sliced crosswise• 4 oz baby arugula• 2 garlic cloves, minced• 1/4 cup fresh lemon juice• 1/4 cup olive oil

• Preheat oven to 375°. Rinse beets and place on foil. Wrap beets in foil and seal package shut. Bake until beets are tender, about 45 to 60 minutes, depending on the size of the beets . Remove from oven, open foil carefully, and let cool completely.

• With a knife, trim the end of a roasted beet. Wrap a paper towel around the beet, and rub the beet in the paper towel until the skin comes off. Repeat with the remaining beets. Slice the beets.

• In a large bowl, combine the sliced beets, onion, carrots, radishes and arugula. • In a small bowl, combine the garlic, lemon juice, oil, basil, thyme, salt and pepper. Add the dressing to the salad and toss. Sprinkle with the blue cheese, almonds and sunflower seeds. Toss gently to combine.Yield: 8 servings1 serving equals 175 calories, 12g fat, 3g saturated fat, 5mg Cholesterol, 120mg sodium, 13g carbohydrates, 4g fiber, and 4g protein (Resource: http://www.hanoverhospital.org/nutrition-services/health-ecooking .aspx#baldwinNav= eyJhY3Rpb24iOiJnZXRJdGVtI iwiaXRlbUlkIjoiMzEyMSIsInBhZ2UiOjAsInNlYXJjaFRlcm1zIjoiYmVldCIsImNhdGVnb 3J5SWQiOiI1NjAxIn0=)

Try this month’s fruit and vegetable recipes for healthy options.

• 1 pound sweet cherries,pitted (about 3 cups), preferably Bing• 2 tablespoons light brown sugar

• 2 teaspoons balsamic vinegar• 1/4 teaspoon minced fresh thyme• 4 ounces goat cheese

PILATES

• 1 Tbsp chopped fresh basil• 1 Tbsp chopped fresh thyme• 1/8 tsp salt• Black pepper to taste• 2 oz crumbled blue cheese• 1/4 cup chopped almonds

Pilates is a great exercise that can be done at home or taken as a class.

• The moves may look simple, but they take a lot of precision and control. It’s not like doing a bunch of crunches; there’s a strong emphasis on technique.

• Pilates workouts are typically 45 minutes to 1 hour.


EMPLOYEE WELLNESS

EMPLOYEE WELLNESS PROGRAM UPDATEBeet Facts:

1. Beets may lower your blood pressure, boost your stamina, fight inflammation, provide anti-cancer properties, are rich in valuable nutrients and fiber, and provide detoxification support.

2. Beet greens (the top green leafy part of the beet) actually provide more iron than spinach and have a higher overall nutritional value than the beetroot itself.

3. Although beets have the highest sugar content of all vegetables, most people can safely consume beet roots a few times per week and can consume their leafy beet greens in unlimited quantities.

(Resource: http://articles.mercola.com/sites/articles/archive/2014/01/25/beets-health-benefits.aspx)

• You’ll get stronger, more sculpted muscles and gain flexibility. You may also have better posture and a better sense of well-being.

• You can add Pilates a few days a week, in addition to cardio, since Pilates isn’t aerobic.

(Resource: http://www.webmd.com/fitness-exercise/a-z/what-is-pilates)

SATURDAY, DECEMBER 3, 9-11:30 A.M. Relax & Recharge hosted by Cognitive Health Solutions [email protected] (717) 632-8400

SATURDAY, DECEMBER 17 Dallastown Wildcat 10K, Dallastown, PA http://yorkroadrunners.com/events--winter-series.aspx

SATURDAY, DECEMBER 31 John Rudy Rail Trail 5 Miler, York, PA http://yorkroadrunners.com/events--winter-series.aspx

All 2016 employee and spouse participant requirements must be completed and turned in to your coach by December 23, 2016.

3RD PERIOD REQUIREMENTS:• 3rd Employee Wellness Activity

• Annual PCP Exam

• Final Coaching Session (Moderate & High Risk)

» Do not delay, please call (316-3488) as soon as possible to schedule your final coaching session.

» Completed Spouse Form & Signed PCP Exam Form

REMINDER: MULTIPHASIC ONLINE REGISTRATION IS NOW OPENPlease go to Hanover Hospital’s Intranet home page and click on the multiphasic icon or go to the Employee Wellness page and click on the online registration section.

12/20/16 MEDICAL FITNESS CENTER AT HILLSIDE FROM 6 TO 9 A.M.

01/05/17 CONFERENCE ROOM C FROM 6 TO 9 A.M.

01/17/17 CONFERENCE ROOM C FROM 6 TO 9 A.M.

Please note, if you are struggling to get into to see your PCP or do not have a PCP to perform your annual Wellness Exam, you can now call FirstLine Care at Hanover HealthCare Plus Clinic and they will get you in for an exam within 48 hours:

FIRSTLINE CARE AT HANOVER HEALTHCARE PLUS CLINIC York Street Medical Center, 400 York Street, Hanover, PAHours: Monday-Friday, 8 a.m.-4 p.m.To schedule an appointment, or for additional information, call (717) 316-2248.

UPCOMING EVENTS (Participants will receive 1 EW Activity credit for each event)

FREE MFC EXERCISE CLASSES FOR EMPLOYEESChair Yoga: Tuesdays & Thursdays, 11-11:45 a.m.

Tidal Waves Pool Exercise Class: Tuesdays, 5:30-6:15 p.m.

Floor Exercise Class: Wednesdays, 5:30-6:15 p.m.

Yoga: Thursdays & Saturdays, 6:30-7:30 a.m.

ALL HHCP EMPLOYEES MUST GO TO THEIR PATIENT PORTAL TO VIEW TEST RESULTS.

FOR YOUR INFORMATION


Human Error

At Risk Behavior/Choice

Recovery

Alert/changes to decrease recurrence

Didn’t put Ginney in crate

Four way light

Ginney on her lap

Woke up late

Swerves to miss car

Mrs. J. Jones woke up for work late and forgot she had to drop her loved dog Ginney at her vet’s office before going to work. She grabs Ginney and heads out the door. While backing out of her driveway, she realizes that she forgot the dog crate. Knowing that her vet’s office is just a half mile away, she holds Ginney on her lap. At the stop sign on Hanover Road, Ginney begins to bark and jump all over the place blocking a clear view of the intersection. Mrs. J turns left in front of Ms. Sally Mistletoe’s car. With quick response, Mrs. Mistletoe swerves to miss the turning vehicle, running up on the curb and knocking down a mailbox and snow man.

The city office, after reviewing the statistics of the number of accidents that occur at that corner changed the intersection to a four way light.

Just Culture: Scenario

Match the answers in column 2 with those in column 1 and return your completed answers to Quality Improvement by Friday December 9, 2016 and have your name entered into the drawing for a $20.00 Walmart gift card. (Note: one response in column 1 will be used twice.)

Name _________________________________________ Dept. _____________

Email ____________________________________________ Ext. _____________

IN THIS STORY:

Compliance UpdateSubmitted by Melissa Erb, Director of Corporate Compliance

It’s a wrap! Another Corporate Compliance and Ethics Week celebration on the books! Thank you to each and every one of you who support compliance day after day. Your efforts are recognized and appreciated.

And thanks to all who enthusiastically participated in the trivia contest. Congratulations to the following winners this year:Catherine Hufnagle, RN, ED

Mark Heisey, Pharmacy

Patty Worle, HMG Hanover Works

Nikunj Patel, M.D., Hospitalist

Barbara Staub, Quality

Stacey Leese, Pharmacy

Kelly Brady, Communications

Tabitha Goldhammer, RN, Medical Surgical Services

Janelle Hummer, Education Services

Natali Mann, RN, ED

Courtney Hockensmith, HMG Cardiology

Julie Baugher, Patient Accounting

Kimberly Kulka, RN, Progressive Care Unit

Phyllis Lawrence, MIS

Sandy Overbaugh, Quality

Rebecca James, HMG Adult Medicine Multi Specialty Group

Lisa Gift, Education

Anne Smeden, Materials Management

Christina Funkhouser, RN Surgical Services, Same Day Surgery

David Gilbert, D.O., Cardiologist

Please complete the mandatory online course on Safe Choices by January 31, 2017. If you have any questions or concerns, please contact Karen Piper at ext. 6949 or [email protected].

Just Culture Reminder

AUXILIARY & DEVELOPMENT UPDATES


SPECIAL

Holiday Raffle IN THE HOSPITALITY SHOP

Featuring a Holiday Train and Floral ArrangementsTickets are $1 each or 6 for $5Drawing held on December 14.This is a fundraiser sponsored by the Hanover Hospital Auxiliary. Cash, Check or Payroll Deduction accepted.

Tickets are available in the Hospitality Shop or by contacting Anita Fordyce, Auxiliary Secretary at 316-2281 or [email protected].

Masquerade™ $5 Jewelry & Accessory SaleWEDNESDAY, DECEMBER 7 & THURSDAY, DECEMBER 8 – 7 A.M.-7 P.M.FRIDAY, DECEMBER 9 – 7 A.M.-4 P.M.LOCATION: ST. MARK LUTHERAN CHURCH (NEXT TO HANOVER HOSPITAL)Browse and select from a fabulous variety of new fashion jewelry, readers, tote bags, scarves and more – all priced at $5 per item. Check out exciting new items, such as delicate bangle bracelets and duffle bags!

The 30th Annual Tree of Life – A Holiday TraditionFor a contribution of $5 per light, loved ones can be honored or remembered during this special season. All donors and persons honored are listed in a beautiful book located in the main lobby of the hospital during the holiday season. Donor forms are available during the entire holiday season. Call Anita Fordyce at (717) 316-2281.

Tree of Life Illumination CeremonySUNDAY, DECEMBER 4 – 6 P.M.CORNER OF HIGHLAND AVENUE & CHARLES STREET

Hanover Hospital was awarded a Redevelopment Assistance Capital Program (RACP) Grant in the amount of $2,000,000. The RACP grant will offset costs associated with our new cardiac catheterization suite. As of November 10, 2015, Hanover Hospital had performed 344 PCIs (percutaneous coronary intervention) since the program began in September 2014, demonstrating the need for this service.

We are grateful for the tireless efforts of Senator Richard Alloway, Representative Kate Klunk and the many individuals who advocated on behalf of the project. Thanks also for the support of the Borough of Hanover, for serving as Applicant and Grantee, and GMS Funding Solutions, our grant writing partner.

Hanover Hospital Awarded $2M RACP Grant

Shown l-r: Vicki Wildasin, Jan Riley and Cindi Troxell

Front row: Dr. Ashley Zinda, Dr. Gagandeep Gurm, Sen. Richard Alloway, Mike Gaskins, CEO, Rep. Kate Klunk and Chelsey Goodbrod, PA-C. Back row: Dr. Gurpal Singh and Mike Hockenberry, Sr. VP & COO.

NO TIME TO SHOP & EAT LUNCH TOO?

Hot dogs, chips, soda and baked goods will be available for purchase between

10 a.m. and 2 p.m.! Food purchases benefit St. Mark Pre-School.

WELCOME


New Volunteer Kathi Laurence Pet Therapy

New EmployeesBrianna A. CampbellMonitor Tech/ExtenderProgressive Care Unit

Karen A. CarbaughHR Assistant,Human Resources

Philip CaterboneFamily Care Physician,Hanover Medical Group Administration

Tamara W. ChampagnePatient Financial Advocate, Patient Accounting

Tiffani S. ColesRespiratory Therapist,Respiratory Therapy

Brandee L. DysonRegistered Nurse, M4

Tammy L. FarleyPatient Account Representative,Patient Accounting

Sierra N. HartsoughRegistered Nurse, ED

Allison S. JohnsPhysician Assistant,Express Care Centers

Martha L. KennedyRegistered Nurse, Dialysis

Kimberly A. KulkaRegistered Nurse,Progressive Care Unit

Amanda L. McNealRegistered Nurse, E4

Marysol B. MendezRN-Weekend Option, E4

Ivona MikulicExercise Specialist,Cherry Tree Rehab

Joshua S. MullMechanic/HVAC,Facilities Management

Keshlimar A. OteroScribe, ED Physicians

Cynthia ReynosoFood Service Assistant,Food Services

Mary K. RogariOccupational Therapist, Physical Medicine & Rehabilitation – Hospital

Jennifer J. RorickSecretary/Transcription, Cherry Tree Rehab

Maria D. SierraClinical Technician,South Hanover Lab

Victoria E. SpriggsClinical Technician,Laboratory

Allison P. StacyService Representative,Communications

Jose Lopez TablasPediatric Hospitalist,Hanover Medical Group Hospitalists

Neil R. TateMaterial Handler,Materials Management

Jennifer M. VollmerhausenRN-Weekend Option,Progressive Care Unit

Amy J. WingertRegistered Nurse,ED Overflow

Tesia M. ZiolkowskiClinical Coordinator,Hanover Medical Group Endocrinology

Kimberly BakerOffice Clinician I, Hanover Medical Group Family Medicine to Office Clinician I, South Hanover Express Care

Takela BivinsRegistered Nurse, Progressive Care Unit to Registered Nurse, Critical Care

Karen BryantPatient Care Assistant, M4 to Service Advocate/Patient Care Assistant, M4

Jodi CableRegistered Nurse, Progressive Care Unit to Registered Nurse, PACU

Kady DescheemaekerOffice Clinician I, Hanover Medical Group Family Medicine to Office Clinician I, South Hanover Express Care

Karen LeeseOR/Central Sterile Supply Inventory Tech, Materials Management to Central Sterile Supply Inventory Analyst, Materials Management

Sherri LinebaughPayer Credentialing Coordinator, Hanover Medical Group Administration in addition to Patient Service Representative, South Hanover Express Care

Sonia MadrigalPatient Service Representative, South Hanover Express Care to Patient Service Representative, New Oxford Express Care

Carley MuntzRegistered Nurse, E4 to Registered Nurse, Hanover SurgiCenter

Tanya SeibelClinical Instructor, Operating Room to App Analyst II, Management Information Systems

Khalie StaufferClinical Tech, South Hanover Express Care to Patient Service Representative, South Hanover Express Care

Diana WaltimyerOffice Clinician I, Spring Grove Express Care to Office Clinician I, Spring Grove Family Medicine, Dr. Prince

Transfers & Promotions

VOLUNTEER BIRTHDAYS

EMPLOYEE BIRTHDAYS


December 1Beverly K. Bange

Gayle C. Clingan

Michelle D. Crone

Gabrielle J. Hotham

Leslie L. Messersmith

December 2Sarah E. Anderson

Megan N. Brillhart

Amy L. Loss

December 3Susan E. Irwin

Anna S. Magel

December 4Darlene L. Bankert

Valerie A. Bogdan

Sandra A. Colehouse

Emily J. Staub

Anna M. Stump

December 5Leiman S. Huskey

Karen B. Pieper

Jennifer L. Wisner

December 6Randy A. Bare, Sr.

Brianna N. Blouse

Sharon M. Brady

Nadia Esssolh

Dorothy J. Hagan

Kelsey M. Walker

December 7Keri B. Brown

Lauren M. Cassell

Annette M. Eltz

Wendy L. Herman

Dirk T. Hough

Lacy J. Piper

Dr. Gurpal Singh

Kelly M. Starling

December 8Chanell T. Blanding

Stephen G. Ernst

Tanya H. Lynne

December 9Kimberly R. Bream

Clarissa L. Eller

Bonnie J. Kagarise

Christina M. Williams

December 11Kimberly K. Bankert

Amanda N. Dinterman

Regina M. Hoke

Christa L. Littleton

Gail L. Miller

Connie S. Plunkert

Donna E. Spangler

December 12Lindy H. Case

Dr. Alice Q. McCullough

Kylie M. Midkiff

December 13Ryan M. Adams

Jill L. Altland

Ellen C. Bigelow

Jamie C. Roth

December 14Mary C. Green

Jo Ann Kline

Scott A. Myers

Dr. Anne D. Quinn

December 15Amy M. Ensor

Janice A. Haller

Stacey A. Leese

Stephanie L. Markle

James V. Quinn, Jr.

December 16Christina I. Haines

Madeline K. Hobbs

Heather A. Miller

Holly R. Staub

Dana A. Yealy

December 17Ashley M. Raver

Joan E. Wessel

December 18Michele L. Childers

Emily N. Myers

Rita M. Smart-Kubala

Julia N. Strouble

Jerome E. Thomassy

December 19Laura K. Bowman

Stephanie J. Clouser

Jade M. Means

Jody A. Slagle

Debra M. Smith

Kristin J. Zigner

December 20Annette T. Arenz

Barbara A. Hicks

Kayla N. Koster

Donna L. Muller

December 21Tammy A. Fields

Robin E. Stevens

Penny L. Wisner

December 22Rachel L. Gurecki

Ronda M. Harris

December 23Samantha J. Howard

December 24Charlene M. Bare

Tiffany C. Hazard- Mummert

Christy K. Kroft

Jennifer R. Robertson

James M. Robison

December 25Kayla N. DePalmer

Jacqueline Dustin

Andrea N. Lippy

Carley M. Sell

Hwan T. Strouse

December 26Sara E. Brotzman

Loren M. Grimm

Renee M. Gross

Celeste M. Henke

Dakota M. Laughman

Bonita L. McWilliams

December 27Judith A. Graziosi

Kristen L. Shafer

Vickie L. Strausbaugh

December 28Stephen F. Bisset

Tyler M. Bossom

Anita L. Fordyce

Stephanie L. Johnson

Jennifer L. Kopp

Michael L. Weitzman

December 29Carolyn G. Bailey

Michelle M. Kuhn

December 30Gloria A. Bilbow

Monica L. Reese

December 31Amanda L. Childers

Kim L. Costella

Brittany C. Herman

Sherri L. Miller

Rachael N. Rhinehart

December 1Sallie Smith

December 2Frances BerryKaren Shifflet

December 3Kenneth Moul

December 4Diane Smith

December 5Sandra Lucas

December 9Judy Smith

December 18Anna Mae AlwineColleen Neiderer

December 19Dorothy Machlinski

December 20Victoria Curry

December 22Sandra Wallace

December 24Jerrie Arter

Toys for Tots - Donations accepted through December 2, 2016We are supporting Hanover’s Toys-for-Tots drive again this year, coordinated by the Hanover Rhinos football team. Last year, approximately 1,350 children received toys for Christmas in the Hanover/New Oxford area alone due to the generosity of this community.

We will be collecting new, unwrapped toys, through December 2. Drop boxes will be at the Employee Entrance and some offsite locations.

Thank you for your generosity!

UPCOMING EVENTSHanover Hospital

Retiree LuncheonAll hospital retirees are welcome.

Wednesday, December 21 12:30 p.m.Bay City Seafood Restaurant* 110 Eisenhower Drive, Hanover* To assure adequate seating during the busy holiday period, please R.S.V.P. to Nadine DeVine if you plan to attend.

To R.S.V.P. or for more information, please call Nadine DeVine at (717) 359-4203.

Presented by Community Health Improvement

Market Days at Hanover HospitalFresh Produce and Local Products from The Markets at HanoverThursday, December 15 11 a.m.- 1 p.m.Hospital Main LobbyCome out and learn to eat healthy through the holidays with the Markets at Hanover. Cash and Credit Cards will be accepted.

Free Fruit Friday2nd & 4th Friday of December – All DayEmployees – enjoy a free piece of fruit at Nadine’s!

We will be holding a drive for hygiene items for veterans and military families in need. The Donation Box is located at the Employee Entrance. All items

must be new and maintained in their original packaging.

FOR THE LOVE OF A VETERAN, INC.

Donations for Veterans & Military Families in Need

Blood Drive ResultsThanks to all who participated in the employee Blood Drive held in October.

41 registered34 pints of blood receivedCongratulations to Kevin Snyder, who won the $25 Rutter’s gift card!

Mark your calendar for the next Blood Drive: FRIDAY, JANUARY 13, 2017.

FREE Cooking Demo: Whole Foods During the HolidayWednesday, December 14, 2016 — 6-8 p.m.York Street Medical CenterLearn how to make easy, healthy holiday dishes using whole-food ingredients that will have your family and friends asking for more! Includes live demo, sampling and recipes to take home.

Pre-registration is required. Please call (717) 316-2247 or email [email protected].

Donations accepted through December 31 Toys for Tots - Donations

accepted through December 2, 2016

Nadine’s Café

Wednesday, December 7, 2016

Please remember to bring your coupon for

your FREE meal.

Can’t be there on December 7?

Save your coupon for another time (up to a $5 value).

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