Alternative Work Schedules: Telework (TW) and

Compressed Work Weeks (CWW)

Transportation Coordinator (TC) Webinar June 28, 2017

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• Webinar will be recorded and a link emailed.

Tech Tips

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Overview

• Welcome and Introductions

• Alternative Work Schedules: Telework and Compressed Weeks

• Transportation Coordinator Updates

Today’s Speaker

Bonnie SerinoCommunications Manager, Transportation Coordinator

WorldatWork

Telework DefinedDictionary.com: Verb, Noun:

• To work from home or a site closer to home than the traditional workplace

• Also called Telecommuting

• A great way to work toward Travel Reduction Program (TRP) goals

Telework in the USGraphic by: FlexJobs.com, using 2013 US Census Data

Currently, 374

out of 1,158 TRP

employers allow

telework.Source: Maricopa County TRP

2015 annual report

About WorldatWork

• 127 total employees today

• 12 remote employees (MN, CA, UT, NC, WA, TX, CO, AZ)

• 7 Washington DC office staff

• 51 telework regularly (that’s 40%!)

• Our teleworkers avoid driving about 1,807 miles per week!

Telework as a Business Strategy

• Flexibility

• Recruiting/Employer Brand

• Future of Work

Prime Telework Projects• Reading

• Writing

• Budgeting

• Reporting

• Customer service

• Data entry

• Creating presentations

Global Workplace Analytics reports

50% of US workforce holds a job

suitable for at least partial telework

Desirable Traits• Experienced

• Organized

• Reliable

• Self-motivated

• Responsive

Save over $500 billion a year Increase productivity by $270 billion worth

of work Enjoy additional savings on utilities,

janitorial services, security, maintenance, leased parking spaces, transit subsidies, ADA compliance, and more.

Business SavingsTelework Savings Calculator™ reports that the potential US

economic benefit of telework is more than $700 billion a year.

Businesses would:

“(TW) saves the firm money on sodas in the breakroom and sundries in the bathroom, too.” Katie K., Vereit

Consumer Savings

• Reclaim the equivalent of 2-3 work weeks worth of free time per year

• Save between $2,000 and $7,000 in transportation and work-related costs

• Some would be able to cut after-school and eldercare costs

• Many would qualify for home office tax breaks

• Save $20 billion in fuel costs

Telework Savings Calculator™ reports that the

potential US economic benefit of telework is over $700

billion a year. Consumers would:

TrainingTeleworkers:

• Establish work schedule

• Clarify expectations for accessibility, response times, reporting

• Telework is a privilege, not a right

Managers:

• Manage by results

• Set clear goals, priorities

• Provide prompt, clear feedback

• Be open to questions, suggestions

“Teach managers how to manage

teleworkers. Just because you can’t see them

doesn’t mean they’re not working.”

Bonnie Serino, WorldatWork

Flex Policies

• At manager’s discretion and approval

• Home office must meet Telework Technology Standards (right and in Handouts)

Management

• Communication is key!

• Expectations

• Is the employee really working?

Overcoming Pushback

“Use relatable examples to dispel negative perceptions e.g. ‘Sure, Kim is teleworking today because her baby is sick. Remember when you had to take a personal day when your water heater exploded? How great would it have been if you could have worked from home that day? The flexibility of telework can help everyone in a pinch.’”Katie K., Vereit

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Be a problem solver!

BYOD* - Y or N?*Bring Your Own Device

• Saves employer money on hardware

• Employees use familiar equipment

• Some savings may be offset by paying stipends or need for increased data security

Considerations:

• Password requirements

• Company data security, employee privacy

• Notify employer of lost/stolen devices

Tips from TCs• “Meet with department heads and establish guidelines. Different

groups may have different needs, but if you can set a baseline that applies to all staff, there will be more chance for company-wide success of the program.” Katie K., Vereit

• “Have a policy that makes the decision fall back to the business needs as to whether telework or a compressed week is possible. Make the agreement between the employee and the manager.”Margene C., BBVA Compass

• “Work with your legal counsel to determine any requirements before an employee

can telework (e.g., must have completed one year of service, performance criteria,

etc.), and guidelines that should be implemented (e.g., timekeeping procedures,

schedule, number of days per week), and what responsibility the organization has

for providing equipment, network access, insurance coverage, etc.”

Dixie F., Greenberg Traurig

Feedback from TCs

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• “Our telework program started out very limited and has grown to include a myriad of employees including research staff, the Technology Department, accounting, graphics, even some attorneys and paralegals. It’s a win-win for all.” Dixie F., Greenberg Traurig

• “Many employees who telework say their productivity increases without the multiple disruptions that typically occur at the office. Rodney K., Voya

Compressed Work Week

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CWW Benefits

• Extends coverage hours

• Employees handle personal responsibilities outside of work time

• Reduces absenteeism; improves morale

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Currently, 416 out of 1,158 TRP employers

offer compressed work weeks.Source: Maricopa County TRP 2015 annual report

9/80 Schedule Defined

• Employees work eight 9-hour days and one 8-hour day

• (8 x 9) + (1 x 8) = 80 hours plus 1 happy employee

• 80 hours completed in 9 days – not 10

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Why 9/80 Works• The Fair Labor Standards Act defines a workweek

as “…seven consecutive 24-hour periods. It need not coincide with the calendar week, but may begin on any day and at any hour of the day.” US Dept. of Labor, Wage & Hour Division Fact Sheet 23

• 9/80 Schedule breaks the work week at noon on a weekday.

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CWW Details• You may establish different work weeks for

different employees or groups of employees.

• Averaging of hours over two or more weeks is not permitted.

• Employees may not movedays off from one work week to the next.

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“Half the team takes one Friday off, while the other half works and vice

versa. It’s all about equality.” Maria M., Dibble Engineering

Overcoming Resistance• Get top down support. If your

leadership doesn’t buy in, your program will never succeed.

• Lead with the benefits

• As a recruiting tool

• To keep top talent

• As a green practice

• To control costs

“There are some old-school bosses who don’t believe their employees are working as hard when they

are at home, but luckily those attitudes are being met with too much resistance to persist strongly.”

Katie K., Vereit

Considerations

• Include CWW and TW in job descriptions as a potential benefit.

• Consider the impact on all departments.

• Communicate to all impacted employees.

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Strong communication is a must, so everyone is in the loop about work obligations,

schedules, etc. Also, keep an open mind! (TW and CWW) might be a genuine plus to your

organization.

Dixie F., Greenberg Traurig

Tracking TW and CWW

• 10% or more participation at a site = “ordinance measure”

• Use internal sources to count participants – not TRP survey results

• Payroll or HR records• Poll departments by email

• Report number of employees who telework or have compressed weeks 2+ days per month

Resources• Valley Metro Commute Solutions

• Teleworktoolkit.com• Info for organizations, managers,

teleworkers• Sample forms, policies• Links to articles and sites

• FLSA Overtime Requirements fact sheet

• Today’s speaker

• Recorded webinars• Telework with Blue Cross/Blue Shield• Compressed Work Weeks

• Summer 2017 Blue Sky View features WorldatWork teleworker Everett!

Change Your Game Plan

• Campaign runs through 2018

• To support your TRP: Promotional materials, Success stories, ShareTheRide contests

Clean Air Awards Luncheon

30th Annual Clean Air Campaign Awards and Luncheon honoring

Clean Air Champions

• Tuesday, October 31, 2017

• JW Marriott Camelback Inn Scottsdale Resort & Spa

• Special guest master of ceremonies, Sean McLaughlin, CBS 5

News

• Invitation and more details coming soon

Clean Air Award Nominations• In TC hands mid-July

Categories include:• Outstanding TRP

• Outstanding TC

• Outstanding carpooler, bicyclist, transit rider more

• Nomination deadline

• Celebrate success!See photos from the 2016 Clean Air Awards luncheon

Game Changer Series• Background,

stories, inspiration

• Less focus on TRP

• Dates and times may vary

• Open to the public –please share

• View the recorded June session here

Do You Know a Game Changer?

Topics may include:

• Outstanding outreach by local businesses

• Change Your Game Plan stars

• People and programs making a difference

Suggest a subject for a Game Changer webinar

Game Changer Erick Cedeño was featured June 9

New Light Rail Station Breaks GroundConstruction is underway on the 50th Street/ Washington Valley Metro Rail station, the first capital project under Transportation 2050. Access remains open to businesses, including Stockyards Restaurant and Ability360. Take care in construction zones!

• Be alert

• Allow extra travel time

• Obey traffic signals and message boards

• Use designated sidewalks

Business leaders and community

advocates celebrate the ground

breaking of the new light rail station

New NextRide NumberNew NextRide Text Number – 22966 NextRide provides quick access by phone or online to next bus and train arrival information.

• The NextRide text number is changing. The new five-digit number, 22966, replaces the old one, 64274.

• Simply text your transit stop number to 22966. No need to include "NXRD" in your text.

• Be sure to update your contact listing for NextRide before July 1.

Keeping Riders Cool• Valley Metro Rail is one of only a

few light rail systems in the world operating for months in temperatures of 100+ degrees.

• Each car has four air-conditioning units with six times more power than a typical home in Arizona.

• Learn how rail technicians are getting specialized training via a one-of-a-kind partnership in the June issue of the Valley Metro blog, Inside the Ride.

Dial-a-Ride ChangesEffective July 1, a new service provider will begin operating the East Valley, Northwest Valley and regional paratransit service. Other changes include:

• New name: Dial-a-Ride in the affected areas will now be called Valley Metro Paratransit.

• New vehicles: A new fleet of fully accessible vans and minivans marked as Valley Metro Paratransit.

• Improved access: New and future technology gives riders better access to reservation information by phone or online.

• For more information, visit Valley Metro Paratransit Service.

• Alternative Work Schedules: Telework and Compressed Weeks

• TC Update

• Upcoming webinars• July 26, 10 a.m. – Writing an Effective Clean Air

Campaign nomination

• Tuesday, August 15, 9:30 a.m. – Game Changer:Behind the Scenes of Transit Education

• August 23, 10 a.m. – Get Involved with Rideshare Month

• Access recorded webinars and slide shows

Can’t make it during a scheduled webinar? Register anyway; we’ll email you the recording!