BIG IS NOTALWAYS BEST

ELOISE BURGE

Associate to the Honourable Justice Vickery, TEC List Coordinator and

RedCrest Coordinator

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Design Lead - Service Design, User Experience and Design Strategy

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NJC Goals User Goals

Track a user from the time they arrive to when their matter gets heard.Assign resources to meet needs.Gather metrics.

Have oversight of where they are in the process.Be able to access to see this remotely.

Key InsightsKey Goals

MVP Functionality

What we thought was an essential functionality was actually not needed for the system to work at a minimum.

1

Testing found that the workflow we had designed didn’t reflect actual user behaviours.

2

A base version of the system can be tailored across many use cases to meet many different user needs.

3

Guiding Principles

1. Start small2. Test early and often3. Don’t be afraid to fail4. Be tech agnostic5. Build momentum

Ellie Burgeeloise@portable.com.au@echo_mike_bravo

THANK YOU