NEWS

CAN YOU SEE INTO THE FUTURE?Today’s competitive business environment for workshops will only get more challenging

NEWS

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AWARDS PRESENTED TO THE BOSCH SERVICE NETWORK’SHIGHEST ACHIEVERSIn July 2016, Bosch presented numerousawards to their highest achievers from theBosch Service NetworkThe gala awards and certification ceremony tookplace at the Plaza Ballroom in Melbourne, Australiaas part of the annual Bosch Service Networkconvention.

Dressed to impress, approximately 200 peoplefrom Bosch Service Network workshops acrossAustralia and New Zealand attended the galaawards night as part of the Bosch Service Networkconvention in Melbourne, Australia.

The first to be congratulated were 23 additionalBosch Car Service workshop operators, who eachnow hold the title of Bosch Service Excellence aftersuccessful completion of the business developmenttraining program through Bosch.

Graduates were officially acknowledged for thecompletion of the eleven management modulesincluding customer satisfaction, staff motivation,effective marketing & sales, workshop processesand continuous improvement.

The night continued with 18 Bosch Car Servicetechnicians being presented with their worldwideBosch Diagnostic Technicians Certification. Onlythose technicians who have successfully completedall eight technical training modules within a fouryear period are worthy of differentiation to set themapart from the rest, says Bosch.

The quality of the Bosch Service Network is strictlymonitored through quality assessments. Throughthese, the level of Bosch Service quality amongstworkshops is determined and the results revealedthe best performing workshop from the Bosch CarService business sector.

The Bosch Car Service Quality Award was awardedto Barry Clarke Automotive from Auckland, NewZealand. This was the first of many awarded to MrDarryn Ashwell from Barry Clarke Automotive at thegala awards night.

Additionally each year, Bosch Car Serviceworkshops are mystery tested. Bosch says this isyet another system it has in place to monitor thecustomer service performance level of the network.The top three workshops received a near perfectscore of nearly 100 percent and identified all fivevehicle faults during their mystery test.

Third Place was awarded to three equal winners:Seaside Automotive in SA, Morphett Vale AutoElectrics in NSW; and Belair Road Auto Electricalin SA. Second Place was awarded to John EdwardsAutomotive in QLD while first place was awarded toTony’s Auto Clinic in New Zealand.

The Bosch Service Excellence awards were alsoannounced, with these accolades granted toworkshops who have demonstrated a passion forexcellence throughout the year. The award’s criteriais based on branding; advertising; products;equipment and training activities. Members fromtwo business sectors (Bosch Diesel and Bosch CarService) were awarded in each region.

Regional Bosch Diesel Service Excellence awardwinners:• Victorian/Tasmanian region - Cornell Fuel Injection and

Turbo Service• South Australian/Western Australian region – United Fuel

Injection• Queensland/Northern Territory region - Diesel Care

Australia Pty Ltd - Toowoomba• NSW region - Denco Diesel (Wagga) Pty Ltd• New Zealand - Diesel Services Christchurch

From these workshops, the overall winner for theBosch Diesel Excellence Award in Oceania wasawarded to Diesel Care Australia – Toowoomba, inQueensland.

Bosch Car Service Excellence award winners:• Victorian/Tasmanian region – Clint Rose Motors• New South Wales region - Rincap• Queensland/Northern Territory region – John Edwards

Automotive• Western Australian region - First Class Automotives• South Australian region – Seaside Automotive• New Zealand - Barry Clarke Automotive Ltd

Together, the attendees also congratulated DarrynAshwell from Barry Clarke Automotive in NewZealand for achieving the Bosch Car ServiceExcellence Award – Oceania, (his second award forthe night).

Each year, Bosch also honours the network’s youthby awarding “Apprentice of the Year” awards to themost deserving Bosch Service Network apprentices.

Bosch Car Service Apprentice of the Year awards:• Third place – Alex Hill from BHM Automotive in Victoria.

• Second place – Jayden Barnes from Anthony’s Car andHead Centre in New South Wales.

• First Place - For the second year in a row, Deborah Lilleyfrom Tea Gardens Auto Electrics and Mechanical in NewSouth Wales.

Ms Lilley says she knows quite well that she haschosen a career path in a predominately maledominated work environment.

However, her thirst for knowledge achieved throughattending Bosch technical training courses andgreat customer service has gained the respect andacceptance from her work colleagues.

Also awarded was ID Automotive Repairs inWestern Australia, which was recognised as thebest new business to join the Bosch ServiceNetwork in the past year.

Last but not least, a new category award whichglobally celebrates the top echelon of Bosch CarService workshops was awarded to Barry ClarkeAutomotive from New Zealand.

The criteria for this award included:• Completion of all Bosch Service Excellence training• Completion of the Bosch Diagnostics Technician

Certification within four years• A score above 90 percent in both workshop quality audits

and the workshop mystery test making it a PerformanceClass 1 workshop

• A score above 90 percent in BCS engagement in thenetwork

Receiving his most prestigious award for the night,Mr Ashwell said he was truly honoured to havereceived this award.

“It takes a lot of time, effort and energy tocontinually improve business processes, completetraining and implement changes to help make thebusiness better and fit for the future,” Mr Ashwellsaid.

“I’m lucky to have a great team working for me whoenjoy driving excellence as much as I do. I wouldnot have been able to achieve this award if it wasn’tfor the great support I receive. I can’t wait to showthe boys back home.”

Bosch would like to thank the entire Bosch ServiceNetwork for their continued high performancelevels. It is through dedication and continuedpractice to maintain high levels of quality,excellence and skill that ensures their place in thiselite global network.

Vehicles are becoming ever more complex andcustomers ever more demanding.According to Bosch, tomorrow’s winners will bethose who are best placed to exploit everyadvantage that technology, training, top qualitycomponents, streamlined processes and excellentcustomer service can offer.

Since the beginning of the 2016, Bosch says it haswelcomed more than 20 workshops into theAustralian and New Zealand Bosch Car Servicenetwork.“We have the support features to truly develop andsupport workshops,” Bosch Workshop ConceptsManager (Oceania), Mr Sam Alexander said.

Designed to help drive your business forward, MrAlexander said the affordable Bosch Car Servicesupport package offers the following to help futureproof your business:• Diagnostic technician training and support• National and local promotion support• Business management training• Global brand recognition• Key account partnership programs• Workshop networking opportunities• Rebates and rewards on Bosch product

purchases

“The Bosch Car Service network is globallycelebrating 95 years. We have been around a verylong time. Directly supported by Bosch, it is byfar the most elite global network of vehiclespecialists, with over 13,000 independentworkshops and growing,” Mr Alexander said.

Networking with other workshops within the BoschCar Service network is one of the major benefits ofbelonging to a group of independent workshops,says Bosch.

Workshop owners, managers and technicians haveregular opportunities to network. Duringnetworking sessions, common workshop issues arediscussed and often than not there is someonewho can help guide on how to solve them.

Whether it is at technical training, businesstraining, regional meetings or at the Bosch ServiceNetwork annual convention, Bosch says thefeeling of not being on your own and belonging toa family is quite commonly noted by all Bosch CarService members.

At the most recent convention - themed ‘DrivingExcellence’ – more than 200 people attendedbusiness sessions; learned about new technologyand product/service offers; and celebrated thenetwork’s highest achievers, who were presentedwith certificates and awards.

The 2015 Global Recognition Award winner MrDarryn Ashwell from Barry Clarke Automotive,Grey Lynn, Auckland, NZ, sums it up.

“This award is proof that the best can be achievedif you work really hard for it. I’d also encourageany workshop considering entering the Bosch CarService network to find out more as just within sixshort years, it has helped turn my business intoone of the greatest!” Mr Ashwell said during hisacceptance speech.

To learn more about future proofing your business,by staying one step ahead of the rest, begin bycontacting Mr Sam Alexander on 0411 650 505 orsam.alexander@au.bosch.com

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