With ever increasing operating costs and threats to profit, airlines need a solution to drive incremental revenue, facilitate brand differentiation, and offer more value to customers. Merchandising ancillary services is now a common practice but often poorly deployed. For truly optimised retailing, you need the right technology and integration. You’ll find this with Amadeus Airline Ancillary Services.

Increased profitsAmadeus Airline Ancillary Services is a flexible, truly multi-channel solution, which enables consistent merchandising throughout the entire customer journey.

With full integration across all channels, you reach your passengers at the touch point of their choice, whenever they are ready to shop. This offers a whole new range of opportunities to upsell and cross-sell, and to generate more revenue per passenger and per segment, to ultimately increase your profits.

Enhanced business productivityAmadeus Airline Ancillary Services integrates with your sales, service delivery, revenue tracking, and reporting processes to deliver enhanced business productivity, reduced operational costs and maximum yields.

This advanced and intuitive solution uses high levels of automation to facilitate the sales and servicing of ancillary services, through both direct and indirect channels. It is designed to adapt to airline and travel agent’s work processes so they sell ancillary services without going outside of their normal workflow.

As well, airlines can sell more with the ability to offer ancillary services on codeshare flights and interline itineraries.

Tailored, real time servicesFrequent flyer status and corporate IDs are automatically taken into account, allowing you to tailor your ancillary services offer for selected passengers.

With centralised control and administration, which takes into account all airport processes, you can easily add or update services in real time, tailor offers by channel, and ensure that your policies remain consistent across all touch points.

Amadeus Airline Ancillary ServicesMaximise sales with end-to-end multi-channel merchandising

AIRLINES

Amadeus Airline Ancillary Services allows you to sell any service, through any channel, at any time – maximising

sales opportunities, optimising choice and value for the customer, and ultimately

increasing your bottom line.

Amadeus Airline Ancillary Services is used in various phases of the customer journey. With this solution, you can:

_ allow passengers to purchase what they want, when and where they want

_ manage all your offers with a single fully integrated centralised solution

_ reduce costs, increase profitability, and improve customer loyalty

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Let’s shape the future of travel Amadeus provides solutions which facilitate the entire travel journey, improving the traveller’s experience whilst helping airlines manage their own business more effectively. We are at the heart of the global travel industry, working with our customers and partners to shape the future of travel.

Find out more For further information, visit amadeus.com or speak to your Amadeus Account Manager today.

amadeus.com

Key features of Amadeus Airline Ancillary ServicesIncreased revenues_ This multi-channel solution allows you

to capture every sales opportunity and create profitable revenue streams

_ Real-time integration with all system components, including Altéa Departure Control, enables you to sell ancillary services at any time, resulting in more revenue per passenger

_ Ancillary services differentiation helps increase bookings and reach high yield customers through corporate booking tools as well as the traditional travel agent channel

_ Fully customisable revenue integrity rules ensure that you collect revenue due or if not, the service is cancelled, thus protecting your inventory for future sales

Greater efficiency_ Full visibility of payment status at

the airport makes for easy control of waivers and automatic adjustment of allowance

_ High levels of automation minimise staff interactions in disruption scenarios and limit the requirement for procedural changes

_ A single comprehensive solution allows consistent branding across all channels and saves time spent managing your offers

_ Comprehensive reporting with systematic revenue tracking helps improve decision making regarding service offers, pricing and targeting

Enhanced customer satisfaction_ Offer more than just a choice, but

exactly what the customer wants

_ Tailor your service offering and prices, based on a wide range of criteria, including route, time, booking class, fare basis and frequent flyer tier level

_ Ensure the seamless delivery of the services your customers value most, even in the event of flight disruptions

_ Provide full transparency with itemised pricing or bundled services in fare families, for a complete offer

Selling extra legroom seats in Amadeus Selling Platform Connect Catalogue of ancillary services on a mobile phone