amadeus airline service fees (ob fee) 205 (1)

User Guide

Amadeus Airline Service Fees (OB Fee)

Travel Agents Guide October 2011

Amadeus Airline Service Fees

Page 2 of 29 Amadeus Qatar W.L.L

User Guide

Document control Security level Company Amadeus Qatar W.L.L Department Training Services Author Muhammad Zafar Minhas Reviewed by Date Approved by Date Version Date Change Comment By October 2011



User Guide

Table of Contents Table of Contents ................................................................................. 3

INTRODUCTION.................................................................................... 4 IATA OB Fees 4 ATPCO Ticketing Fees 4

AMADEUS FOCUS................................................................................ 5 FEATURES 5

SHOPPING & PRICING 5 TICKETING 5

BENEFITS TO TRAVEL AGENTS 6

FUNCTIONAL DESCRIPTION GENERIC CERDIT CARD................. 7 INTEGRATION WORKFLOW SHOPPING & PRICING 7 INTEGRATION WORKFLOW TICKETING 8 INTEGRITY CHECKS 9

VALIDATING CARRIER ENFORCEMENT 9 POINT OF SALE 9 FORM OF PAYMENT 9

PRICING OPTION 10 ADDING A FORM OF PAYMENT 10 GENERIC CREDIT CARD FEE 11

OB FEE EXAMPLE WITHOUT PNR ................................................... 12 INFORMATIVE PRICING FQP 12 VALIDATING CARRIER 14

OB FEE EXAMPLE WITH AN ACTIVE PNR....................................... 16 FORM OF PAYMENT ENTERED 17 BEST BUY PRICING 20

DISPLAYING AIRLINE TICKETING FEES FOR A TST 23 DISPLAYING PRICING CONTEXT 24

ADDITION, MODIFICATION, DELETION OF THE OB FEES............. 25 ADDITION OB FEES 25 MODIFY OB FEE 26 DELETE OB FEE 27 TJQ REPORT FOR FEE 28 TJT REPORT FOR FEE 28 ITR WITH OB FEE 29



User Guide

INTRODUCTION This user Guide is intended to inform Amadeus Travel Agencies of the impact on their shopping, Pricing and ticketing processes which will result from Amadeus processing of airline credit card fees via the new Amadeus solution Amadeus Airline Service Fees (ASF). The Airline ticketing fees, also called OB Fees, are defined and collected by the validating Carrier and charged to the passenger when a ticket is issued (at first ticket issuance only). These fees can be imposed to cover charges for a specific Form of Payment (credit card) or for other ticketing services. Airline ticketing fees are non-refundable.

IATA OB Fees IATA defined the OB tax code as a tax code dedicated to Ticketing fees. As per IATA, this tax code must not appear in the tax box or on the ticket.

ATPCO Ticketing Fees ATPCo implemented a new record in order to support the distribution of these ticketing fees. This is the record S4. Each type of fees is assigned a code (OB), a three-digit sub code and a commercial name. There are two main types of fees: Ticketing fees with a sub code starting with a T: T-TYPE Form of payment fees with a sub code starting with an F: F-TYPE



User Guide

AMADEUS FOCUS With the purpose to ease the impact on Travel Agents workflow at shopping and pricing mainly, Amadeus has phased the deployment of this solution in order to focus on the processing of Form of Payment (FOP) fees and the implementation of a generic credit card fee. This generic credit card fee is filed by airlines with the FCA sub code. Agents are exposed to this generic credit card fee when the validating carrier is used as the merchant for the card payment and has a form of payment fee policy supported by OB fees in Amadeus via Airline Service Fees.

FEATURES Following are the key features for Amadeus Airline Service fees.

SHOPPING & PRICING Fees are automatically computed within the shopping and pricing solutions:

Either based on the Form of Payment (FOP) stored in the PNR Or based on an optional input at pricing which provides the option to compute

a form of payment fee even though the PNR is not created yet or the Form of Payment (FOP) is not stored in the PNR yet

When computed, fees are included in the grand total returned at shopping,

pricing, ticketing, providing agents with an immediate visibility on the total price. Otherwise, a message in the pricing output warns agents that a form of payment fee

may apply for the validating carrier.

TICKETING Fees are automatically stored in the pricing record, printed on the ITR (not on the

ticket) and reported with the ticket data.

New integrity checks are performed at time of ticketing in order to secure that the collected credit fees correspond to the validating carrier policy.



User Guide

BENEFITS TO TRAVEL AGENTS Thanks to Airline Service Fees, travel agencies will be able to collect Credit Card Fees when the airline is acting as the merchant for the credit card transaction, bringing significant benefits to Travel Agents. Travel Agents continue to quote the lowest Grand Total price including fees. Automation will protect Travel Agencies from ADMs by applying the correct fees.

Airline Service Fees is a fully integrated, which protects Travel Agents productivity.

Agents can focus on sales and customers services.

Airline Service Fees is a standard-based solution which supports consistency across systems and reinforces Travel Agents parity with airline direct channels.

Note: Where the Travel Agent acts as the merchant for the credit card transaction, no Airline Service Fee is applied.



User Guide

FUNCTIONAL DESCRIPTION GENERIC CERDIT CARD The Airline Service Fees product aims at supporting all ATPCo types of ticketing fees, including form of payment fees thru travel agencies. Initially, Amadeus is focusing exclusively on the deployment of a generic credit card fee. This Fee is defined by a five digits code: Two digits code OB + Three digits sub-code FCA.

INTEGRATION WORKFLOW SHOPPING & PRICING The fees are automatically computed by the system based on either: The Form of Payment (FOP) stored in the PNR or An optional input in the fare search or pricing request.

Amadeus focus on a generic credit card fee and the support of this optional input provides agents with the flexibility to quote a credit card fee early in their workflow without requesting the credit card number to their customers and before a PNR is created. Travel Agents have three options to trigger the Credit Card Fee application in the flow: Input the Form of Payment (FOP) in the PNR before the PNR pricing (FP element). Input the FCA sub-code in the shopping or pricing request;

Re-price after inputting the Form of Payment (FOP) in the PNR in order to quote

accurate CC Fee and issue a Ticket with an automated FCMI



User Guide

INTEGRATION WORKFLOW TICKETING The agent can also manually change the amount of the Credit Card Fee by overriding it directly in the TST. Note: this will result in a manual TST, and could expose them to an airline ADM The implementation of Airline Service Fees product has three major impacts for all Amadeus users: A new line to be displayed in the ticketing panel [TST]: the Grand Total line including

amount of Fare, of the Taxes and of the Fees. A new line or column to be displayed in Reporting files; standard Sales Reports

depending on the type of record.

Integrity check at time of ticketing of the Validating Carrier, the Point Of Sale and the Form of Payment (FOP).


User Guide

INTEGRITY CHECKS In the scope of OB fees implementation, there are three contextual checks that will be done at ticketing time. If system processing fails because of at least one of these three checks, then an error message is generated depending on the contextual check that has been done. The three contextual checks can be displayed through the TQC cryptic entry in ticketing panel. There are the following:

VALIDATING CARRIER ENFORCEMENT Amadeus implemented a process which enables the system to retrieve the Validating Carrier (VC) that has been added to the PNR FV element and use it at pricing. With the OB fees implementation, the system now reinforces the VC process by checking the VC at time of ticketing. It means that if the VC is not the same at ticketing than the one processed at pricing, then the following message is displayed:

VALIDATING CARRIERS DO NOT MATCH: PLS REPRICE OR MODIFY FV

PTtwaa

FTod TPI


OINT OF SALE he system checks the security agreements between pricing and ticketing offices, and also

he distribution channel, to ensure the correct context is maintained. This check is only done hen the VC is supporting the OB fees. The system checks if there is an EOS security greement explicitly specifying TST between offices. If this is not the case the system will sk for a re-pricing and the following message is displayed:

TST PRICING CONTEXT MODIFIED: PLEASE REPRICE

ORM OF PAYMENT his check is done when the validating carrier (VC) is supporting the OB fees and if the ffice has fees activated. The system checks if the Form of Payment (FOP) from the TST is ifferent from the Form of Payment (FOP) in FP element.

he Credit Card Check is done if the CC + associated amounts present in FP element of the NR match the CC + associated amounts present in contextual Form of Payment (FOP);

TST PRICING CONTEXT MODIFIED: PLEASE REPRICEf different then the following message is displayed:



User Guide

PRICING OPTION Following are the options for Airline Service fees

ADDING A FORM OF PAYMENT You can add a form of payment in your pricing entry. The airline ticketing fees are charged to this form of payment. You can add this option in the following entries: FQP, FXP, FXX, FXB, FXA, FXR, FXL, and FXU. Note: you can only use this option, if there is not already an FP element stored in the PNR. Entry: /R, FC301234*1500 Where /R, Fare request Identifier and comma F Form of payment identifier C Form of payment type ( C= Credit Card) 301234 Credit card bin number (First six digits of the credit card number) * Asterisk (Optional) 1500 Amount Charged to First Form of payment (optional) Credit Card Bin Numbers: ISSUER IDENTIFIER DINNERS CLUB 300XXX-305XXX AMERICAN EXPRESS 34XXXX-37XXXX VISA 4XXXXX MASTER CARD 51XXXX-55XXXX You can specify up to three forms of payment. For example: /R, FC301234*200-FC361234*100-FC341234 If you enter two forms of payment, you must specify an amount for the first form of payment. If you enter three forms of payment, you must specify the amount for the first two forms of payment. You cannot specify an amount for all three.



User Guide

GENERIC CREDIT CARD FEE You can add generic credit card fee in your pricing entry. You can use this option with the FXP, FXX, FXB, FXA, FXR, FXU, FXL, and FQP entry. Entry: /R, FA-OBFCA FA- Fee Add identifier, Dash OB OB Fees Code FCA Generic Credit Card fee sub-code Note: you can only enter a Form-of-Payment fee, if there is not already an FP element stored in the PNR.



User Guide

OB FEE EXAMPLE WITHOUT PNR Following are the example to include the generic credit card fee (FCA) without having a PNR

INFORMATIVE PRICING FQP For example: If the itinerary starts from Frankfurt, Germany (FRA) and payment made in Doha, Qatar (DOH), Entry: FQP FRA/D10NOV/ALHBKK-/D25NOVFRA/R, FA-OBFCA System Response:



User Guide To view the Fare break up including OB Fees, Enter: FQQ18 System Response:



User Guide

VALIDATING CARRIER For example: The journey starts from Frankfurt (FRA) on Qatar Airways (QR) and return on Lufthansa (LH) from Doha (DOH). Entry: FQP FRA/D10NOV/AQRDOH-/D25NOV/ALHFRA/R, FA-OBFCA System Response:

To view the Fare Break-up/ticket image, enter: FQQ 5 System Response:



User Guide Note: The above price with Qatar Airways as a validating carrier and QR not supported the generic credit card fees. You can use the validating carrier option (/R,VC-LH) for above itinerary, enter: FQP FRA/D10NOV/AQRDOH-/D25NOV/ALHFRA/R, FA-OBFCA, VC-LH System Response:

To view the Fare break-up/ticket image including airline Fee, enter: FQQ3 System Response:



User Guide

OB FEE EXAMPLE WITH AN ACTIVE PNR Following are the examples to including the generic credit card fee (FCA) with an active PNR. For example the Form of payment (FOP) not entered at pricing entry

To price the PNR, enter: FXP System response:

The warning message included in the pricing as: Form of Payment Fees May Apply



User Guide

FORM OF PAYMENT ENTERED If add the Form of Payment as a credit card (FP CC) in the PNR:

To price the itinerary, enter: FXP System response:

The price included the Generic Credit Card fee automated.



User Guide Cryptic TST Display Including OB Fee:

Graphic TST Display including OB Fee:



User Guide For example: If no Form of Payment entered in the PNR,

You can add the Form of Payment option to include the generic credit card fee in the price, enter: FXP/R, FA-OBFCA System Response:




User Guide

BEST BUY PRICING For example the PNR was booked for Y-class as:

To price with Best Buy option, enter: FXB System Response:

The warning message included in the pricing as: Form of Payment Fees May Apply



User Guide You can add the Form of Payment option to include the generic credit card fee in the price, enter: FXB/R, FA-OBFCA System Response




User Guide DISPLAYING AIRLINE TICKETING FEES FOR A TST The Airline ticketing fee is included in the grand total amount in cryptic TSTS only. You can, however, display the airline ticketing fees for both cryptic and panel TSTs from the PNR. To display the TST, enter: TQT

System Response:

You can display: The list of airline ticketing fees with the TQO entry The pricing context display (by which validating airline, for which forms of payment,

and at which point of sale the fees have been applied) with the TQC entry



User Guide

DISPLAYING AIRLINE TICKETING FEES FOR A TST To display a list of airline ticketing fees for a specific TST, enter, for example: TQO/T1 System Response

EXPLANATION OF THE AIRLINE TICKETING FEES LIST DISPLAY: Item Explanation TST0001 TST number for this passenger AIRLINE FEES Name of the airline ticketing fees list panel 1.MINHAS/ZAFAR MR PNR passenger number and passenger name S/C Services/Charges column header with the

airline ticketing fees sub-codes (TC1 = ticketing fee, FCA = generic credit card fee, FC3= specific credit card fee). A sub code can only be listed once in a TQO panel

COMMERCIAL NAME In this column the airline ticketing fees commercial names are displayed

FEE INC. TAX In this column the airline ticketing fees including taxes are displayed. if a fee has been exempted, 'exempted' is displayed instead of an amount. The fees are displayed in the currency of the pricing office. the pricing office and the ticketing office must be the same.

TAX If taxes are applied on airline ticketing fees, VATs for example, they are shown in this column. The taxes are displayed in the currency of the pricing office. The pricing office and the ticketing office must be the same.

TOTAL FEES The total airline ticketing fees for the TST including taxes.

GRAND TOTAL The TST total amount plus the airline ticketing fees and taxes. the grand total is automatically updated when the TST total or the airline ticketing fees are updated.



User Guide

DISPLAYING PRICING CONTEXT To display the Form of the payment and the point of sale for which airline ticketing fees have been applied, enter: TQC/T1 System Response:

EXPLANATION OF THE AIRLINE TICKETING PRICING CONTEXT DISPLAY: Item Explanation TST0001 TST number for this passenger PRICING CONTEXT Name of the Panel 1.MINHAS/ZAFAR MR PNR passenger number and passenger name VALIDATING CARRIER : LH The two letter code of the validating carrier

That was used in the pricing or ticketing entry. FORM (S) OF PAYMENT : CC Contain the Form of payment for which airline

ticketing fees have been applied. The Form of payment type: CH=Check, CC=Credit Card, CA= Cash

The credit card Bin number, (First Six digits of the credit card)

POINT OF SALE: DOHQR2155 The Amadeus Office ID of the Ticketing office



User Guide

ADDITION, MODIFICATION, DELETION OF THE OB FEES From the airline ticketing fees list (TQO Display). You can add, modify or delete fees. If any of the OB fees are manually added, modified or deleted, the TST Auto/Manual Indicator is changed to M to indicate a manual manipulation of the TST data and the FCMI is changed to the manual value 1.

ADDITION OB FEES The price didnt include the OB Fee automated in following pricing:

To add the OB Fee amount manually, enter: TTO/SCFA/COBFEE/F100/T1 Where: TTO Transaction code /S Slash, airline ticketing fee sub-code identifier CFA Three-character airline ticketing fee sub-code /C Slash, fee commercial name identifier OBFEE Commercial name (max. 10 characters) /F Slash, fee amount identifier 100 Fee amount (including taxes) /T1 Slash, TST identifier (T) and TST number (1) System Response:



User Guide

MODIFY OB FEE The generic credit card fee (CFA) is EUR5.00 included in the following price.

To modify the existing OB Fee amount, enter: TTO/SCFA/F150/T1 Where: TTO Transaction code /S Slash, airline ticketing fee sub-code identifier CFA Three-character airline ticketing fee sub-code /F Slash, fee amount identifier 150 New Fee amount (including taxes) /T1 Slash, TST identifier (T) and TST number (1) System Response:



User Guide

DELETE OB FEE The OB Fee amount QAR150.00 is included in the following price To delete the existing OB Fee amount, enter: TTO/SCFA/T1 Where: TTO Transaction code /S Slash, airline ticketing fee sub-code identifier CFA Three-character airline ticketing fee sub-code /T1 Slash, TST identifier (T) and TST number (1) System Response:



User Guide

TJQ REPORT FOR FEE The displayed TJQ report included the Airline ticketing Fees:

TJT REPORT FOR FEE The displayed TJT report included the Airline ticketing Fees:



User Guide

ITR WITH OB FEE The Itinerary Receipt (ITR) included the Airline Ticketing Fees:

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