amadeus compact plain text itinerary · 3. itinerary users of below tpf itinerary will be migrated...

Amadeus Compact Plain Text

Itinerary

Product changes

May 2013

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Table of Contents

1. Introduction .................................................................................................................... 4 Timeline ....................................................................................................................... 4 Process ........................................................................................................................ 4

2. Layout design enhancements ......................................................................................... 5

3. Itinerary .......................................................................................................................... 6 New COMPACT Itinerary - Display ............................................................................... 8 COMPACT Itinerary – Email ......................................................................................... 9 Compact Itinerary – Overview .................................................................................... 10 Header (on first page) ................................................................................................ 10 Footer (when printed) ................................................................................................. 10 Itinerary Remarks & Check My Trip Link (Only Email) ................................................ 11 Flight, Seat, Stop & SSR ............................................................................................ 11 Flight (Open Dated) .................................................................................................... 11 Hotel - Automated ...................................................................................................... 12 Hotel – Manual Request ............................................................................................. 12 Car Rental - Automated .............................................................................................. 13 Car Rental – Manual Request .................................................................................... 13 Rail ............................................................................................................................. 14 Rail Ticket .................................................................................................................. 14 Miscellaneous ............................................................................................................ 14 Air Taxi ....................................................................................................................... 15 Manual Tour Request ................................................................................................. 15 Ground Surface .......................................................................................................... 15 Cruise ......................................................................................................................... 15

4. Content Enhancements ................................................................................................ 16 Change of Email Title ................................................................................................. 16 Last Check in Time (New to the Compact Itinerary) .................................................... 16 Connection Flight remodel (New to the Compact Itinerary) ......................................... 16 Removed non-smoking information (New to the Compact Itinerary) ........................... 17 Hotel/HT option (New to the Compact Itinerary) ......................................................... 17 Meal Codes ................................................................................................................ 17 Train Number ............................................................................................................. 17 Infant Information ....................................................................................................... 17

5. Functional Differences between TPF and Compact Itinerary (Reminder) ...................... 18 Unified Layout ............................................................................................................ 18 Segment Order (SOR Office Profile Setting) ............................................................... 18 Email Authority granted by default .............................................................................. 18 Email Sender Address ................................................................................................ 18 Email Reply to Address .............................................................................................. 19 Removing the ‘Do Not Respond’ Message ................................................................. 19

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1. Introduction

The information contained in this document describes in more detail the changes taking place to the current Amadeus Plain Text Itinerary. Following the release of the ‘Open Systems’ Open Back End (OBE) itinerary in November 2012, changes have been made to the existing solution which has resulted in a new Compact itinerary. This guide contains examples of the new compact itinerary layouts and information on what is and isn’t changing with this new release and the move from the OBE to the new Compact solution.

Timeline The full market migration from the current OBE itinerary to the new Compact version will take place on 20th August 2013. There may also be the opportunity to move to the new Compact versions sooner than the 20th August 2013. If your organisation would like to be considered for an early migration please contact your Amadeus Account Manager. Any organisations which do not move to the new Compact version earlier than this date will be migrated in a final phase on the 20th August 2013.

This final group could include any customers using scripting tools who may require development time to update any scripts so that they are compatible with the COMPACT itinerary and be ready to be migrated on the Market migration on the 20th August 2013.

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2. Layout design enhancements

Amadeus has taken this opportunity to redesign the Plain Text Itinerary considering both the needs of the Travel Agent and the Passenger. The resulting document is easier to read and comprehend. This section outlines the new format for each segment type. The summary of changes is as follows:

1. 24 hour time format is used instead of 11:00 hour format

2. Cockpit, Cabin crew, equipment Aircraft owner information is removed when

flight is operated by different career.

3. All departure and arrival dates now include the year*

4. Air and Rail record locators now associated at segment level.

(For Manual (Car, Hotel, Tour, Taxi) and Misc, Agent can use a comma “,”or slash “/”

in the free flow text to indicate carriage return.

5. Hotel Room and rate description" are no longer displayed by default. To display

it the user must append the /HT option

6. Smoking information is removed from flight display

7. For multi leg display, we no longer repeat information, e.g. equipment,

operated by, crew information etc.

8. Infant ticket number is displayed.

9. Improved language support e.g. day of the week

10. SSR always displayed at segment level for greater transparency Frequent flyer

always displayed at segment level for greater transparency

11. New rail segments are supported

12. Rail information booked from a flight display (e.g. Eurostar) will be shown as a Rail

segment now.

Note: Items highlighted in bold are segment display enhancements which will be available in the new compact version of the plain text itinerary. Those not highlighted in bold were included in the OBE version which was released in November 2012 and which forms the current market solution.

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3. Itinerary

Users of below TPF itinerary will be migrated to COMPACT itinerary.

I have included an example of the TPF itinerary if only to remind you of how itineraries used to look like and as a compare and contrast tool when reviewing the current OBE format and new Compact versions detailed over the next 3 pages.

A.P.G. DATE 12MARCH13

66 AV.DES CHAMPS ELYSEES BOOKING REF 64S6S8

75008

PARIS PETIT/NICOLAS

TELEPHONE: 01.53.77.13.28

FAX : 01.53.77.13.05

EML:[email protected]

SERVICE FROM TO DEPART ARRIVE

-------------- ------------------- --------------------- -------- -------

DELTA AIR LINES - DL 8600

SUN 19MAY PARIS FR NEW YORK NY 0820 1025

CHARLES DE GAULLE JOHN F KENNEDY INTL

NON STOP TERMINAL 2E TERMINAL 1 DURATION 8:05

NON SMOKING

RESERVATION CONFIRMED - Y ECONOMY

ON BOARD: BREAKFAST

AF 0022 FLIGHT OPERATED BY AF AIR FRANCE

AIRCRAFT OWNER :AF AIR FRANCE

EQUIPMENT:AIRBUS INDUSTRIE A330-200

NON SMOKING SEAT REQUESTED FOR PETIT/NICOLAS

RESERVATION NUMBER(S) AF/64S6S8 DL/HJRAHP

DL FREQUENT FLYER KL123456789

VEGETARIAN MEAL, NON-DAIRY REQUESTED

GENERAL INFORMATION -------------------------------------------------------------------------

CHECK YOUR TRIP ONLINE: WWW.CHECKMYTRIP.COM RIR REMARKS GO HERE RII REMARKS GO HERE ETC....

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Users of the below OBE Default Itinerary will also be migrated to COMPACT itinerary. This is our current market solution customers are using and which was released in November 2012.

YOUR ITINERARY

PASSENGER(S): NICOLAS PETIT

BOOKING REF: 64S6S8

ISSUE DATE: 12 MARCH 2013

CONTACT INFORMATION

-----------------------------------------------------------------------------

AGENCY: A.P.G.

66 AV.DES CHAMPS ELYSEES

75008

PARIS

FRANCE

EMAIL: [email protected]

PHONE: 01.53.77.13.28

FAX: 01.53.77.13.05

SUN 19 MAY 2013 FLIGHT - PARIS FR TO NEW YORK NY

-----------------------------------------------------------------------------

DEPARTURE: 19 MAY 08:20 - CHARLES DE GAULLE, TERMINAL: 2E

ARRIVAL: 19 MAY 10:25 - JOHN F KENNEDY INTL, TERMINAL: 1

FLIGHT: DL 8600 - DELTA AIR LINES

FLIGHT BOOKING REF: HJRAHP

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

BOOKING STATUS: CONFIRMED

CLASS: ECONOMY (Y)

NON SMOKING

DURATION: 08:05

MEAL: BREAKFAST

NO SMOKING SEAT REQUESTED FOR NICOLAS PETIT

DL FREQUENT FLYER KL123456789 FOR NICOLAS PETIT

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

AIRCRAFT OWNER: AF AIR FRANCE

EQUIPMENT: AIRBUS INDUSTRIE A330-200

OPERATED BY AIR FRANCE, AF 22




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New COMPACT Itinerary - Display All users of the TPF and OBE itinerary solutions will be migrated to the COMPACT Itinerary format as displayed in the example below.

A.P.G. BOOKING REF: 64S6S8

66 AV.DES CHAMPS ELYSEES DATE: 12 MARCH 2013

75008

PARIS PETIT/NICOLAS

FRANCE

TELEPHONE: 01.53.77.13.28

FAX: 01.53.77.13.05


FLIGHT DL8600 - DELTA AIR LINES SUN 19 MAY 2013

-----------------------------------------------------------------------------

DEPARTURE: PARIS, FR (CHARLES DE GAULLE), TERMINAL 2E 19 MAY 08:20

ARRIVAL: NEW YORK, NY (JOHN F KENNEDY INTL), TERMINAL 1 19 MAY 10:25


RESERVATION CONFIRMED, ECONOMY (Y) DURATION: 08:05

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

SEAT: REQUESTED FOR PETIT/NICOLAS

FREQUENT TRAVELLER: DL-KL123456789 FOR PETIT/NICOLAS

MEAL: BREAKFAST


NON STOP PARIS TO NEW YORK, NY

OPERATED BY: AIR FRANCE, AF 22



CHECK YOUR TRIP ONLINE: WWW.CHECKMYTRIP.COM

RIR REMARKS GO HERE RII REMARKS GO HERE

ETC....

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COMPACT Itinerary Examples

Email Example

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Compact Itinerary – Overview

Header (on first page)

Footer (when printed)

1/2



75008

PARIS PETIT/NICOLAS

FRANCE

TELEPHONE: 01.53.77.13.28

FAX: 01.53.77.13.05




75008

PARIS PETIT/NICOLAS

FRANCE

TELEPHONE: 01.53.77.13.28

FAX: 01.53.77.13.05



-----------------------------------------------------------------------------





- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -



MEAL: BREAKFAST





GENERAL INFORMATION

-------------------------------------------------------------------------

CHECK YOUR TRIP ONLINE: WWW.CHECKMYTRIP.COM

RIR REMARKS GO HERE RII REMARKS GO HERE ETC....

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Itinerary Remarks & Check My Trip Link (Only Email)

Flight, Seat, Stop & SSR

Flight (Open Dated)




-----------------------------------------------------------------------------





- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -



MEAL: BREAKFAST





A.P.G. BOOKING REF: 64WS4O


75008

PARIS PETIT/NICOLAS

FRANCE

TELEPHONE: 01.53.77.13.28

FAX: 01.53.77.13.05


FLIGHT OPEN - AMADEUS SIX SUN 19 MAY 2013

-----------------------------------------------------------------------------

DEPARTURE: NICE (COTE D AZUR) 19 MAY

ARRIVAL: PARIS (CHARLES DE GAULLE)

CLASS: (C)

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Hotel - Automated

Hotel – Manual Request

A.P.G. BOOKING REF: 64XGRF


75008

PARIS PETIT/NICOLAS

FRANCE

TELEPHONE: 01.53.77.13.28

FAX: 01.53.77.13.05


HOTEL RESERVATION SUN 01 SEPTEMBER 2013

-----------------------------------------------------------------------------

LOCATION: RECIFE CHECK-IN: 01 SEP

CHECK-OUT: 03 SEP

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

NEED ROOM AT OLINDA HOTEL

REQUESTED

A.P.G. BOOKING REF: 64UD6Y


75008

PARIS PETIT/NICOLAS

FRANCE

TELEPHONE: 01.53.77.13.28

FAX: 01.53.77.13.05


HOTEL BANYAN TREE BANGKOK FRI 07 JUNE 2013

-----------------------------------------------------------------------------

LOCATION: 21 100 SOUTH SATHON ROAD, BANGKOK CHECK-IN: 07 JUN

10120, THAILAND CHECK-OUT: 14 JUN

HOTEL BOOKING REF: 23932

RESERVATION CONFIRMED (GUARANTEE GIVEN)

RATE: 8000 THB PER NIGHT STARTING 07JUN2013 FOR 07 NIGHT(S)

65912 THB TOTAL RATE STARTING 07JUN2013 FOR 07 NIGHT(S)

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

ROOM TYPE: (1)

TELEPHONE: 66-2-6791200

FAX: 66-2-6791199

CANCELLATION POLICY: 24-H PRIOR TO 13-00H LOCAL TIME TO

AVOID CHARGES CXL PENALTY IS 100.00 PCT

OF FULL STAY

SERVICE: INCLUDED

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Car Rental - Automated

Car Rental – Manual Request

A.P.G. BOOKING REF: 64T3ZW


75008

PARIS PETIT/NICOLAS

FRANCE

TELEPHONE: 01.53.77.13.28

FAX: 01.53.77.13.05


CAR RENTAL HERTZ CORP - PARIS SUN 01 DECEMBER 2013

-----------------------------------------------------------------------------

PICK UP: AEROPORT DE ROISSY PARIS DE GAULLE AP 95713 FR 01 DEC 09:00

DROP OFF: AEROPORT DE ROISSY PARIS DE GAULLE AP 95713 FR 04 DEC 18:00

TELEPHONE: 0825889755(PICK UP), 0825889755(DROP OFF)

CAR BOOKING REF: F812A3086F3

CONFIRMED

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

VEHICLE INFORMATION: MINI 2-DOOR CAR MANUAL HYBRID WITHOUT

AIR CONDITIONING - DESCRIPTION NOT

AVAILABLE

ESTIMATED TOTAL: EUR 157.75 4 DAY(S)

RATE CODE: TRANS1

SPECIAL EQUIPMENT, CAR TYPE OR MAKE SUBJECT TO AVAILABILITY,

CONDITIONS SUBJECT TO CHANGE

A.P.G. BOOKING REF: 64XKMN


75008

PARIS PETIT/NICOLAS

FRANCE

TELEPHONE: 01.53.77.13.28

FAX: 01.53.77.13.05


CAR WED 14 AUGUST 2013

-----------------------------------------------------------------------------

PICK UP: FRANKFURT 14 AUG

DROP OFF: 18 AUG

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

VEHICLE INFORMATION: ECONOMY CAR (2 OR 4 DOORS) AUTOMATIC

AIR CONDITIONING

PROVIDE BB SEAT

FREETEXT

REQUESTED

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Rail

Rail Ticket

Miscellaneous

RAIL SNCF 009853 (TGB) SUN 19 MAY 2013

-----------------------------------------------------------------------------

DEPARTURE: LILLE EUROPE 19 MAY 09:07

ARRIVAL: BRUXELLES MIDI 19 MAY 09:42

SNCF BOOKING REF: THOTDY

CLASS: A

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

SEAT: COACH 002 SEAT 012

RAIL TICKET(S)

-----------------------------------------------------------------------------

E-TICKET NUMBER: 0393129166 FOR AMADEUS/SNCF MR

RAIL TICKET(S)

-------------------------------------------------------------------------

E-TICKET NUMBER: 0393129166 FOR AMADEUS/SNCF MR

*THE E-TICKET NOTICE GOES HERE*

A.P.G. BOOKING REF: 64WZHL


75008

PARIS PETIT/NICOLAS

FRANCE

TELEPHONE: 01.53.77.13.28

FAX: 01.53.77.13.05


LIMOUSINE THU 12 SEPTEMBER 2013

-----------------------------------------------------------------------------

DEPARTURE: MADRID (MAD) 12 SEP

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

NEED LIMO WITH RUSSIAN SPEAKING DRIVER

THIS IS TEXT

SEPARATED BY SLASH

CONFIRMED

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Air Taxi

Manual Tour Request

Ground Surface

Cruise

AIR TAXI SUN 21 JULY 2013

-----------------------------------------------------------------------------

DEPARTURE: SANTIAGO DE COMPOSTELA 21 JUL

ARRIVAL: VIGO (VIGO AIRPORT)

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

TEXT

SEPARATED BY SLASH

REQUESTED

TOUR THU 12 SEPTEMBER 2013

-----------------------------------------------------------------------------

DEPARTURE: RECIFE PE (GUARARAPES INTL) 12 SEP

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

TEXT

REQUESTED

VTAX MON 20 MAY 2013

-----------------------------------------------------------------------------

DEPARTURE: SYDNEY (SYD) 20 MAY 2300

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

ARLANDA,STREET1

0000-0000000

BLABLA

CONFIRMED

CRUISE AMADEUS TEST PROVIDER SUN 19 MAY 2013

-----------------------------------------------------------------------------

DEPARTURE: MIAMI 19 MAY

ARRIVAL: MIAMI 10 FEB

PROVIDER: GRAND PRINCESS - AMA AMADEUS TEST PROVIDER

BOOKING REF: XXXXXXXXXXXXXXXXXX

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

BOOKING STATUS: REQUESTED

PASSENGER(S): TEST/ROB MR

TEST/LISA MRS

MULTI TRANSPORTATION METHODS OR CRUISE ONLY

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4. Content Enhancements

This section outlines the changes in content and how it is processed

Change of Email Title The subject line of the email will reflect the first booking data regardless of type. Previously, the first flight segment was used. The year is also added. Example: Enhancement: PABLO/BRIASCO MR 05DEC2013 NCEPAR Present: PABLO/BRIASCO MR 05DEC NCEPAR

Last Check in Time (New to the Compact Itinerary) The itinerary will display Last Check in Time; Each Airline should file this information for every flight departure in VSTD table (few currently do). If the data is filed by airline then itinerary displays this information, if Airline has not filed it then this data is blank in itinerary. Example: Enhancement: LAST CHECK IN TIME: 07:20

Connection Flight remodel (New to the Compact Itinerary) Connecting flight details will be displayed only when the connecting flights are different. If the connecting flights are the same then it is not displayed.

Example:

FLIGHT AF022 - AIR FRANCE MON 20 MAY 2013

-----------------------------------------------------------------------------



FLIGHT BOOKING REF: 65C9OX LAST CHECK IN TIME: 07:20


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

MEAL: MEAL/BREAKFAST


OPERATED BY: AIR FRANCE, AF


FLIGHT 6X566 - AMADEUS SIX SUN 19 MAY 2013

-----------------------------------------------------------------------------

DEPARTURE: LONDON, GB (HEATHROW) 19 MAY 11:30

ARRIVAL: SYDNEY, NS (KINGSFORD SMITH) 20 MAY 17:55

RESERVATION CONFIRMED, BUSINESS (Y) DURATION: 21:25

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

STOP 1 LONDON TO SINGAPORE

STOP 2 SINGAPORE TO SYDNEY, NS

OPERATED BY: AMADEUS SIX, 6X

EQUIPMENT: BOEING 747-400

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Removed non-smoking information (New to the Compact Itinerary) Non – smoking information has been removed.

Hotel/HT option (New to the Compact Itinerary) Hotel rate and description information will be shown only when /HT option is used. Example: IED/HT

Meal Codes The following extra meal codes will be supported on the Compact solution (the codes below are not supported on the TPF itinerary today) C ALCOHOLIC BEVERAGES COMPLIMENTARY

F FOOD FOR PURCHASE

P ALCOHOLIC BEVERAGES FOR PURCHASE

Y DUTY FREE SALES AVAILABLE

N NO MEAL SERVICE

V REFRESHMENTS FOR PURCHASE

G FOOD AND BEVERAGES FOR PURCHASE

Train Number The train number will now contain leading zeros: Example: TPF: SNCF 150 OBE: SNCF 0150

Infant Information If the infant (INF) surname is not specified in the booking, then the seated passenger (PAX) name linked to this INF will be shown.

HOTEL BANYAN TREE BANGKOK FRI 07 JUNE 2013

-----------------------------------------------------------------------------

LOCATION: 21 100 SOUTH SATHON ROAD, BANGKOK CHECK-IN: 07 JUN

10120, THAILAND CHECK-OUT: 14 JUN

HOTEL BOOKING REF: 23932

RESERVATION CONFIRMED (GUARANTEE GIVEN)

RATE: 8000 THB PER NIGHT STARTING 07JUN2013 FOR 07 NIGHT(S)

65912 THB TOTAL RATE STARTING 07JUN2013 FOR 07 NIGHT(S)

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

ROOM TYPE: (1)

TELEPHONE: 66-2-6791200

FAX: 66-2-6791199

CANCELLATION POLICY: 24-H PRIOR TO 13-00H LOCAL TIME TO

AVOID CHARGES CXL PENALTY IS 100.00 PCT

OF FULL STAY

SERVICE: INCLUDED

/ ADULTS: 1 / BANGKOK ROMANCE PACKAGE ONE BEDROOM SUITE,59-97SQM,NEWLY MIN.2

NTS STAY REQ. INCL ONE WAY AIRPORT TRAN (ARRIVAL FLT DETAIL IS REQ), ONE

APSARA DINNE

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5. Functional Differences between TPF and Compact Itinerary (Reminder)

This section describes the functional changes to the application. Simplifications targeted at legacy/old features which are no longer valid in today’s workflow.

Unified Layout The IBP/J/D entries will still be supported but they will result in the same extended layout/display as generated from IEP/J/D.

Segment Order (SOR Office Profile Setting) Segments will be shown only in PNR chronological order, i.e. the setting of the SOR indicator will no longer be taken into account. This is already the case with the OBE version out in the market now. On the old TPF itinerary the SOR office profile setting determined if auxiliary segments were displayed chronologically or at the bottom of the itinerary.

Email Authority granted by default All agents on the compact version will be able to send the Itinerary email by default (as is the case with the current OBE version but wasn’t the case for the TPF version)

Email Sender Address The following hierarchy will be used to define the “From email” value i.e. the Sender email address

1. Agent can choose to manually add a structured RMZ remark in the PNR which will

populate the “From email “ value

e.g. of RMZ input = RMZ CONF*FROM:[email protected]

2. The Sender address value (called SEND_FROM_EML preference) from the LSS

parameter, if one is present, is considered as a “From email “value.

3. The email address defined in the office profile (EML field ), if present is considered

as a “From email “ value together with the office profile NAM Field.

4. If the “From email “ value is not available and the email “’reply to”’ field is populated,

this “’reply to”’ value will be displayed as a “From email value“.

5. The default Amadeus email address [email protected] will be used as a “From

email “value.

mailto:[email protected]

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Email Reply to Address The following hierarchy will be used to define the email address which will display in the

‘”reply to”’ email field

1. Agent can choose to manually add a specific RMZ remark in the PNR which will

populate the “From email “value.

e.g of input RMZ CONF*RPLY::[email protected]

2. Agent can continue to use WM/ commands and define 'Reply To'

information.(WM/RPY, user level, then office level)

3. If the “reply to “value is not available and the “From email “ field is populated, this

“From email”’ value will be displayed as a “reply to”’ value.

4. The default Amadeus email address [email protected] will be used as a ‘”Reply

to”’ value.

Removing the ‘Do Not Respond’ Message An office profile contains an EML (Email Address) field. If this field is set to NONE, then any email sent from that Office ID will show at the receiving end as "Please Do Not Respond".

EML EMAIL ADDRESS - NONE

In order for the agency name to display, simply put an email address in there, and whatever is in the NAM (Office Name) field of the office profile will display.

EML EMAIL ADDRESS - [email protected]

Please note that the EML field can only be updated by the Help Desk. Please raise a case on eSupport if this is required. Example OID where the EML field is set to ‘None’

mailto:[email protected]

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Resulting Sent Email

Example OID where the EML field contains an Email Address

Resulting Sent Email

amadeus compact plain text itinerary · 3. itinerary users of below tpf itinerary will be migrated...

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