amana life no 51

KEEPING YOU INFORMED OF AMANA LIVING NEWS, VIEWS AND EVENTS NO 51 AUTUMN 2015

amanaliving.com.au

Profit or service: why it mattersThe aged care sector is expanding quickly, and we are seeing more private operators and foreign investors wanting a slice of the cake. CEO Ray Glickman considers the implications for community benefit organisations such as Amana Living.

As the aged care sector moves into an era of greater choice, the competition among service providers is hotting up, and investment is on the rise. This is a good thing for consumers – which includes all of us! A customer-led environment means products and services become more varied and accessible. More and better facilities and housing can only be beneficial.

The risk is that players will move onto the field whose primary motivation is profit. There are those who predict the demise of not-for-profit aged care

organisations because the for-profits have easier access to capital and greater ability to compete on price. There’s no denying that the industry has great potential for savvy investors and businesses.

But is this what we want? Should consumers of retirement housing, aged care and associated services not care terribly much about who is providing the service if the product itself seems good and well-priced? I contend that consumers of aged care ignore such things at their peril and may find their

ContentsAmana Living’s new ‘front

door’ is open ....................2

Health care expertise vital ..3

Changes shift focus to

individual needs ................4

Congratulations to the Wii

World Cup winners ............4

Couples reunite .................5

Volunteering opportunities ..5

Treendale residents take pride

in their village ...................6

Fragrant flowers in the desert ..............................6

I Wanna B in aged care ......7

New appointments ............7

Staff profile ......................8

Staff awarded for dedication ........................9

Register now to become a

volunteer pastoral carer ...10

Signs and symbols .........10

Help make the world a better

place .............................11

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AMANA LIFE

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A publication of AMANA LIVING 541 Hay Street, Subiaco WA 6008P 1300 26 26 26 F (08) 9388 3142 ABN 45 582 438 433

CEO Ray Glickman with the first of Amana Living’s freshly branded vehicles. The fluttering ribbons are derived from the Amana Living kite symbol, which represents activity, fulfilment and freedom. In line with our position as an environmentally conscious organisation, all our new vehicles are hybrids: i.e. they are powered by a combination of petrol and electricity, resulting in low fuel consumption and reduced gas emissions. Our customer service and maintenance teams are the first to drive these new vehicles.

KEEPING YOU INFORMED OF AMANA LIVING NEWS, VIEWS AND EVENTSAMANA LIFE

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retirement village or care facility being bought and sold from under them as a commodity.

There is debate within the industry about the benefits of not-for-profit (NFP) vs for-profit residential aged care providers, in light of evidence from overseas that NFPs deliver better outcomes for residents overall. We don’t yet have data to support this in Australia, but we do know that our NFPs have a lower rate of regulatory failure. (Indeed, Amana Living boasts a 100% compliance rate for industry accreditation of residential care facilities.) Intuitively, these pieces of evidence would suggest that NFPs are likely to be delivering better outcomes.

I suggest that the community benefit sector will therefore become more important, not less important, in this increasingly competitive environment. These organisations will offer an essential point of difference – a commitment to people and values rather than investment and profit.

We must also consider regional, rural and remote areas of Australia, and the full range of socio-economic demographics. These are the customers who bring the lowest financial return, but have the same needs. Historically, the for-profit providers have not bothered with these segments of the community.

Do we really want a sector that is profit-driven, where prices are pushed down as providers eye one another across the uneven playing field? While competition can mean more choice and lower prices, it often leads ultimately to a streamlining of products and services into those that prove to be the most profitable, with the rest becoming categorised as ‘niche’ and therefore costly. The danger looms of a two-tier aged care system.

There will always be a need for community benefit organisations, whose mission is to serve. This is the only way to ensure the wellbeing of all older people, whatever their situation.

Ray Glickman, CEO

Read Ray’s blog www.ageingfromleftfield.com or follow him on Twitter @rayglickman

Amana Living’s new ‘front door’ is open The new Amana Living Customer Service Centre is open for business in Cottesloe. This initiative follows extensive research into the best way to assist those who come through our ‘front door’. Greg Massam, GM Customer Service Innovation, introduces the staff who are ready to welcome enquiries.

Our new Customer Service Centre, based in Cottesloe, is an important step in our ‘front door’ project, which involves regenerating all the ways in which people access our services.

We have brought our customer service and admissions staff together in one location, with a central phone number: 1300 26 26 26. The staff are there to ease confusion by exploring the options with each caller, helping them to select the care and services best suited to their needs, and stepping them through the admission process.

Introducing our Customer Service Centre staff:

Deborah Seares takes the initial call, discusses the needs of the caller and determines what mix of services might be required. Leonie Demunck manages the admissions for our home care service and day clubs, and Laura Kelsey for housing (our retirement villages).

Rita Gatenby manages the permanent admissions into our residential care centres, and Wendy Richmond takes care of the short-term respite stays at our care centres.

Angela Grapa and Yulunda Matau are Registered Nurses who visit clients to assess their needs to help guide them towards the best care and services for them.

The Customer Service Centre staff, clockwise from left: Leonie Demunck, Greg Massam, Laura Kelsey, Yulunda Matau, Rita Gatenby, Wendy Richmond, Deborah Seares.

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Amana Living’s new GM Health Care Tim Nayton (right) with resident Cecil Florey at Peter Arney Home in Salter Point.

Amana Living has welcomed a leader in the health sector into the new role of General Manager Health Care. The position was anticipated as a result of increasing demands as health care needs rise. Chief Operating Officer Suzi Cowcher outlines the thinking behind the new portfolio.

There are currently 32,000 people living with dementia in Western Australia, and this is set to increase by 14 per cent over the next five years and double by 2050. At the same time, the oldest of the large ‘baby boomer’ population is now approaching their 70s. The result is an increasing pressure on clinical services.

Amana Living has anticipated this trend by growing our clinical team and investing heavily in vital, innovative programs that better support older people and help to prevent deterioration of their physical and mental health.

This has included the introduction of transition care, which has created a platform to develop restorative care across our organisation and to be more proactive in the space between hospital and home.

We are also developing our ‘dementia hubs’ with more services for those living with dementia and their carers; and we have introduced a ‘lifestyle program’, which looks more closely at the activities that will help each individual in our care to be more fulfilled.

With clear synergies across these areas, we saw great benefit in bringing them together under a single health care portfolio.

Amana Living has grown its team of highly skilled clinicians and experts in dementia, restorative care, clinical services, lifestyle and volunteering. The new portfolio provides greater opportunities to collaborate and develop innovative

approaches to support current and future residents and clients. We anticipate this portfolio growing further as it develops new service approaches and builds a strong research base.

The new GM Health Care, Tim Nayton, has responsibility for all clinical, dementia and lifestyle services, and will eventually oversee our transition care sites as well. He will be working closely with our internal clinical services team, as well as looking for opportunities to collaborate with like organisations, universities, hospitals and suppliers in order to extend the depth and breadth of the services/supports we offer.

Tim will also work closely with our General Managers for Residential Care, Zenith Zeeman, and Home Care and Housing, Maria Davison. As older people are tending to stay at home for longer and enter residential care later in life, not only have the clinical requirements for home care services increased, but the acuity of needs in our care homes has also risen. Quality clinical services are therefore needed across all these divisions, as well as lifestyle options and specialist dementia services.

Tim has wide experience of leading large-scale operations within or connected to the health care environment and a real passion for clinical governance. We are delighted to welcome him and will invite him to elaborate on our health care services in future editions of Amana Life as this exciting portfolio evolves.

Health care expertise vital


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By altering work flows and the way staff work together, and by adjusting staffing levels to match workload across the day, we have increased efficiency at our high care residential facilities, while creating a more relaxed environment.

This has involved spending time understanding the ‘biorhythm’ of each site – observing key times of day and activities, such as showering, meal times and rest/sleep periods.

For example, by spreading the residents’ shower times across the day into less busy periods, staff can take their time and pay more attention to the dignity and comfort of the resident, turning a simple activity into an enriching experience for both.

Attention to rostering and workflow has also improved quality of care. For example, we have considered the times of day when our residents with dementia are likely to become more agitated, and allocated more therapy staff during those times.

At the same time, we have enabled each staff member to devote more time to exercising their skills. So, carers are concentrating on care, occupational therapy assistants

on therapy, and hospitality staff on cleaning, laundry and catering. While we encourage our staff to ‘pitch in’ and help their co-workers, too much multi-tasking can reduce the quality of the care and services we provide. By paying attention to this aspect, we have found that interaction and team work have actually improved.

The strategies implemented at our high care sites are now being rolled out across all our residential facilities.

Changes shift focus to individual needs

Elaine Morgan, Occupational Therapy Assistant at Amana Living Kinross Care Centre, can see clear benefits for residents when therapy staff are able to take time to focus on individual needs. Photo: Leon Shaffer

The Wii World Cup is a national virtual tenpin bowling competition open to teams in any retirement village, day club or residential care centre.

This Amana Living initiative is the result of our commitment to enriching people’s lives as they age with meaningful and enjoyable activities. A study by the Department of Sport and Recreation reported many benefits of the Nintendo Wii games, including improved mobility and balance, brain function and gross motor skills

The competition is structured over eight weeks in September and October. Each week, teams send in their game score to the central collection point run by Amana Living. The scoreboard tally is relayed back to them so they can see where they stand on the competition ladder.

Congratulations to the Wii World Cup winners

Kath Wright competes for Amana Living Wearne House. In 2014, 39 teams competed from eight aged care organisations. Photo courtesy Mandurah Mail

Winners of the 2014 Amana Living Wii World Cup are:

Day Club Amana Living Kinross Day Club – The Cruisers

Retirement Living Southern Cross Care – The Players

Residential Care Masonic Care WA - The Solomon Strikers

Our residential facilities are undergoing fundamental changes in work flow and staff roles. The objective is to give staff more opportunities to turn encounters with residents into enriching experiences. GM Residential Care Zenith Zeeman outlines the benefits we are seeing in the first sites to adopt the new approach.


As longevity increases, and with it the health and mobility issues associated with ageing, more couples are being forced to live apart when one of them moves into residential care. Often, it is the first time they have been separated, which can be quite devastating after a long life together.

Seeing Joan and Ron together leaves staff in no doubt that being in the same facility is vital to their happiness. The couple were living independently, with the support of home care (HACC) services. However, after a few periods in residential respite, they realised that they needed full-time residential care.

Ron was the first to move into Amana Living Parry Hostel, and Joan stayed with her daughter while she waited for a place to become available.

“Whenever possible, we will help couples to live together again,” said Zenith Zeeman, GM Residential Care. “It is too easy for aged care organisations to focus on the physical needs of residents, and overlook the essential emotional needs. Keeping loving couples together can have a huge positive impact on their emotional and mental wellbeing.”

Parry Hostel Service Manager Mark Backhouse says he will do his best to move couples into adjacent units if that is what they want, while considering individual care needs and respecting the security of tenure of all residents in the facility.

One of the first couples to be brought back together in Parry Hostel was John and Phyllis Hodges, who celebrated their 70th wedding anniversary there in 2013. The same year, Ivy Drinkwater moved into Parry Hostel, followed by husband Basil a few months later. They have been married for 66 years.

Francis and John Walter are the fourth couple living at Parry together. When Mark Backhouse discovered that John was living in the hostel and Francis in the Parry Village retirement community next door, he was delighted when Francis transferred into the hostel.

“John was desperate to be with his wife, and was overjoyed at the thought of her moving into the facility. I’ll never forget the tears of happiness the day they were reunited,” he said.

Couples reunite

Volunteering opportunities

Joan and Ron Wellington enjoy time together in Ron’s sitting room at Amana Living Parry Hostel.

If you’re reading this, there’s a good chance you have a real interest in the quality of life experienced by our older generation as they age. You can help to make a real difference to the lives of Amana Living residents and clients by joining our team as a volunteer.

People from all walks of life can find volunteering fun and rewarding. Whatever your age, background, abilities, personality and interests, there is likely to be a place for you on our volunteer team.

Amana Living has around 300 volunteers who dedicate their time to residents and clients at service locations around Perth, mostly in our 13 residential care centres and three dementia-specific day clubs.

You don’t need any formal qualifications to be an Amana Living volunteer. You just need to be matched to the right role for you, able to turn every encounter into an opportunity to brighten someone’s day, and willing to pitch in and help – always with a smile!

We focus on your needs too, so that we can help you achieve your aspirations as a volunteer. We will place you according to your skills, interests, availability and location, as well as our requirements, to ensure a mutually beneficial and rewarding relationship.

Current vacancies include bus driving, small vehicle driving, men’s shed support, music program assistance, hairdressing or pamper parlour assistance, playing games and ‘happy hour’ support.

Contact Volunteer Coordinator Garry Jacobs on 0477 722 411 or email [email protected] to register your interest.


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Amana Living Treendale is a special kind of retirement community, reflecting the Amana Living philosophy. Residents live life with passion and energy, get involved in decision-making, connect with one another, keep fit and active, and have a lot of fun.

Their new village gazebo represents this spirit. Dreamt up and built by the residents themselves, the gazebo was made possible by the Amana Living Staff Giving Fund. Money raised is dedicated to projects that enrich the lives of residents and clients at Amana Living care centres and villages.

Treendale residents salvaged some of the materials from the building works being carried out as the next stage of the Treendale development nears completion. This initiative fits with the Amana Living commitment to reducing the organisation’s carbon footprint by minimising waste.

The project was driven by Dave and Deana Back and Jim Bertenshaw, and the result is a meticulous and beautifully crafted construction.

In true Treendale spirit, residents were in the gazebo as soon as it was finished, celebrating another gathering place in the village. They already enjoy socialising in The Club – a leisure centre at the hub of the community. A men’s shed will be the next project to be completed.

Fragrant flowers in the desertResidents at Amana Living Edward Collick Home in Kalgoorlie have a new sensory garden to enjoy.

Sensory gardens are designed to increase awareness of sensory input, and have a therapeutic effect for those living with dementia.

The area was transformed over two years from red dirt to lush garden with fruit trees and a vegie patch. The main driver behind the project was Centre Operations Manager Barbara Foggin, who has managed the home for eight years.

“Barbara worked tirelessly for her dream, which was to have an area where residents could walk in a beautiful and safe garden environment,” said Amana Living Operations Manager Lee Burwood.

A number of local organisations pitched in to help. Kalgoorlie Consolidated Gold Mines was the major sponsor, donating $10,000 along with volunteer labour.

Volunteer work was also provided by the Kalgoorlie-Boulder Urban Landcare Group, which contributed plants too.

A bird cage and seating area were donated by the Kalgoorlie Lions Club and Inner Wheel Club.

Treendale residents Jim and Faye Bertenshaw (left) and Deana and Dave Back cutting the ribbon at the opening of the new gazebo.

Resident Mary Oversby (front) at the official opening of the new garden with CEO Ray Glickman, Chairman Steve Scudamore and Centre Operations Manager Barbara Foggin, who was the driving force behind the project. Photo courtesy Mary Mills, Kalgoorlie Miner

Treendale residents take pride in their village


Student Edge oversees the production of the Channel 7 careers program for high school and undergraduate students, I Wanna B. In the first series, Amana Living Service Manager Sharon Maitland took part in a brief interview to throw a spotlight onto aged care as a challenging and appealing career choice.

This year, a video featuring two more of our employees – Parry Hostel Service Manager Mark Backhouse and Home Care Customer Service Coordinator Leonie Demunck – will be released online. Mark and Leonie talk about career paths in the aged care industry, and why they love their jobs, helping to raise the profile of aged care among students.

“We have been shifting our approach to recruitment to have a much stronger presence on the internet via digital marketing strategies,” said Jenny Williams, GM Human Resources.

“These strategies support us in building large talent pools from which to draw good quality candidates as roles become vacant.

“Into the future we are going to face challenges around having enough qualified candidates who are also the right people to care for our clients and residents. We are working to establish strategies that will ensure Amana Living is always the first choice for quality candidates.”

The career video will be available on the Amana Living website, Facebook page and YouTube. We will publish links in the next edition of Amana Life.

New appointments

I Wanna B in aged care

Our focus in recent months on health, customer service and home care has attracted new staff, while our residential facilities have welcomed some new faces in management and care.

Tim Nayton has joined Amana Living as our General Manager Health Care. Read more about this new portfolio on page 3.

Following the departure of David Alcock, Brett Carroll has formally been appointed as General Manager Total Catering Solutions, Amana Living’s catering division.

Anthony Heslop has joined our customer service team as Hospitality Services Manager. Anthony will be responsible for the cleaning, laundry and food services at our residential and transition care facilities.

Laura Kelsey is our new Customer Service Coordinator for housing.

In home care, Resource Coordinator Melinda Keenan now

deals with queries from clients about the scheduling of the 5000 services our team delivers each week.

Sandy Lukjanowski, Operations Manager People and Support, oversees the home care resourcing team, team leaders and admin support, who ensure all tasks are completed to our clients’ satisfaction.

St George’s Home in Bayswater has welcomed a new Centre Operations Manager, Helen Fullarton, and two Care Coordinators – Plaxedes Mutasa and Karren Cernal.

Alisa Murdoch is the new Service Manager at Moline House in Karrinyup, and Peter Arney Home in Salter Point has welcomed Care Coordinator Kristy McDougall.

Dynamic student support service Student Edge has chosen Amana Living as its partner for promoting careers in aged care.

Top: Leonie Demunck and I Wanna B presenter Hans Bruechle. Bottom: Mark Backhouse with Hans


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What led you to a career with Amana Living?

Back in the ’90s, I had the great privilege of working with the AFL as a field umpire. Working in a high performance field with elite athletes provided me with many of the values I embrace to this day – such as discipline and effective teamwork – not to mention skills in negotiation, adjudication and conflict resolution.

I moved from there into the logistics business, which I enjoyed. However, I found my personal values were increasingly at odds with those of private business.

In 2004, I came across an operations role with Amana Living Edward Collick Home in Kalgoorlie. As a born-and-bred Perth boy with no exposure to aged care, it was a big change from what I was used to and, in some ways, a risk. However, as a not-for-profit organisation, Amana Living values were perfectly in line with what I wanted for my future career, so I decided it was a risk worth taking.

Which experiences have enabled you to develop leadership skills?

Building the team culture at Edward Collick Home was one of the best experiences of my career and one that I still reflect on very fondly. There were some significant challenges, not the least of which was the remote location, but it was extremely satisfying to leave after five years knowing that the facility was performing really well and had a highly motivated and dedicated staff.

Even more challenging was a similar role at Peter Arney Home. The unique cultural values at that site were deep-rooted and difficult to bring into line with the Amana Living philosophy. I found out a lot about my strengths and weaknesses, and believe I became a more rounded leader as a result.

How do you see over-55s housing evolving over the next 20 years?

I think we are seeing a real change in residents’ expectations. There will be increasing demand for an all-inclusive model of high quality accommodation, a diverse range of services on tap and home care options that enable people to avoid or delay residential care.

Residents are also more involved in the running of their village and demand accountability from the provider.

Amana Living is well placed to respond to these changes and I am confident we will continue to be a leader in over-55s housing.

What have you learned from your team?

I am fortunate to work with a team that is absolutely committed to excellent customer service and making a real difference to the second half of life for our residents.

The team has taught me to trust in our values, and that good staff need support and encouragement more than direct supervision. This has enabled me to develop a much more balanced leadership style.

Every member of our team comes to work with a strong sense of purpose around how we are going to get things done. It is the shared purpose and values that make it a joy to come to work every day.

Staff profileGreg Scroop, Operations Manager, Housing

Greg Scroop

Greg Scroop leads our team of housing coordinators, who manage Amana Living’s 17 retirement communities. The team works hard to support our residents, assisting with everything from contractual matters to social activity. They work closely with our home care team to ensure all residents are properly supported with the services they need. Here, Greg tells Amana Life about his career in aged care and retirement living.


Staff awarded for dedicationAmana Living employs more than 1,200 staff. On 1 November, 300 of them arrived at the annual Staff Awards Night, where several received awards for their dedication.

“Amana Living exists to help older people really live the second half of life,” said CEO Ray Glickman. “This means making a difference in their lives each day and providing the very best quality care we can. We each play a vital role in achieving this, so it’s important we have the right approach.”

The ‘3Rs’ help staff to focus on what matters – being the right person for the job, doing the right things by our residents and clients to make ordinary tasks fun or enriching, and doing things in the right way which means pitching in with a smile.

Staff nominated for 3Rs awards were acknowledged at the ball, along with 70 long-serving employees.

Home Care Operations Manager Di Bennett has been the driving force behind the implementation of our new home care management system. With up to 4,000 visits a week to coordinate, getting a new system up and running has been a challenge. Di achieved this without forgetting to smile or finding a way to make others smile too.

Occupational Therapy Assistant Rom Romo has turned the Amana Living Wii World Cup virtual tenpin bowling competition into an opportunity to delight residents and to engage with them in a positive way. Rom shows great dedication and respect for each individual in his care.

New rosters were introduced at several of our sites last year. HR Consultant Karen Partington connected with each individual staff member to support them through the changes and the impact on them personally. Thanks to her commitment to respecting and listening to each person, the outcome has been very positive.

Michelle Pisani has been with Amana Living St George’s Home for an impressive 35 years. She spent the first three years as a cleaner, worked in the kitchen for 12 years, and then became a carer. Michelle says she has stayed with Amana Living for most of her life because she loves the work she does and it makes her happy.

When Jan Ireland joined Amana Living Lefroy Hostel working night shifts in the kitchen, she was already running a home-based daycare service while raising her own three children. She moved from the kitchen to become a carer and eventually to the respite centre, coordinating admissions and activities. Jan retired last year after 25 years with Amana Living.

Photos: Leon Shaffer

Rom Romo - 3Rs award winner

Karen Partington - 3Rs award winner

Jan Ireland - 25 years

Michelle Pisani - 35 years

Di Bennet - 3 Rs award winner


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Register now to become a volunteer pastoral carer

Amana Living is committed to providing quality pastoral care to all our residents and clients, whatever their cultural background and philosophy on life.

Volunteer pastoral carers provide friendship and support at difficult times, travelling alongside those in our care as they face the challenges of ageing.

Compassion, empathy, life experience and an active faith are the basis on which the training we offer builds.

Please contact Julie De Vries for further information and an application pack: email [email protected] or call 9313 6968.

Signs and SymbolsTake a moment to look at your surroundings: your home, the office, the shopping centre, or around your suburb or the city. Wherever you are, what stood out for you? Does it have symbolic meaning to you, or to others?

There are many signs and symbols surrounding us every day. Some stand out more than others, and some get lost in the visual clutter of modern living.

Last year, Amana Living investigated ways to raise the profile and understanding of our ‘Anglican Essence’ through symbolism. The main question became, which symbol could we use? There are many across our care facilities already: some are obvious, such as our chapels, while others are more subtle.

We chose a symbol that is closely associated with Amana Living – our kite. If you have passed our Corporate Office building in Subiaco, you will have seen this symbol lit up brightly at night. In our facilities, the kite appears as part of our logo on our signage. Outside the organisation, it is carried on all our publications and advertising.

The kite represents activity, fulfilment and freedom. You might think this is obvious and doesn’t need to be explained. And you would be right. But there is a symbol that often goes unnoticed, yet is at the heart of the kite and also at the heart of our Anglican Essence. In fact it is foundational to the structure of both – the cross. As soon as you see the cross, it’s always there.

The symbol of the cross connects us to one of the significant events in Christianity and the life of the church – Easter! Today it can become lost among other symbols such as Easter eggs, bunnies, chicks and hot cross buns. However, no other symbol can represent more accurately the significance of Easter.

In Christianity, the cross:

• represents the sacrificial death of Jesus Christ for the redemption of the world;

• is a common representation of Jesus’ triumph over death;

• is the intersection of God’s love and justice; and

• is the place where all the wounds of sin are healed.

Later this year, a new sign will be launched explaining the significance of our kite. Keep a look out for it in Amana Living facilities.

May you see with fresh eyes the significance of the cross to the world, to yourself, and in the life of Amana Living.

Revd Deborah Joyce, Senior Chaplain

Can you see yourself spending up to three hours a week as a volunteer pastoral carer? The next six-week training course will run on Saturdays from 9 May to 20 June.


Thanks to our sponsors Amana Living relies on the generous support of sponsors. This enables us to hold enrichment events and run programs that go beyond quality care, including our annual Residents’ and Clients’ Party and our McCusker Nurse Service for the carers of those living with dementia. We are extremely grateful to:

McCusker Charitable Foundation

We all share the responsibility for looking after others and helping to build a better future. Making provision in your will is one affordable and simple way to do that.

A bequest can help our residents and clients to live an enriched life. Thanks to the generosity of people like you, we can provide stimulating activities and improved facilities that would not be possible on government funding alone.

There are many ways to enrich a life. We listen to individuals so that we understand what makes life rich and meaningful to them. Then we do our best to provide it.

People living with dementia and their carers are able to access expert support, free of charge, from our award-winning McCusker Nurse Service. This would not be possible without donations, including a generous bequest.

Care centre residents and home care clients receive emotional, social and spiritual support from our chaplaincy service, which has benefited from bequest funding.

Special pieces of furniture, outdoor settings and garden features can help turn a residential care centre into a real home where people can form friendships, entertain guests and enjoy quiet reflection. Bequests are contributing to this dimension of enrichment.

A bequest doesn’t need to be large: whatever you want to give, there’s an option to suit you. You might consider naming a specific amount in your will, a percentage of your total estate, or a percentage of what’s left over after you have taken care of your loved ones. Alternatively, you might prefer to leave assets such as property or shares.

If there is something in particular you want us to do with your bequest, please mention this in your will. Or you may simply name Amana Living Anglican Foundation Inc, and we will ensure that your bequest is used to enrich the lives of our residents and clients in some way.

If you would like to know more about how your bequest could make a difference, please call or email us or fill in and return the form on the back of this newsletter (tick the box towards the bottom of the form).

Help make the world a better place

The Reverend Deborah Joyce, Senior Chaplain, with resident Florence Stowell. Our chaplaincy service is one area of enrichment that has been supported by a bequest.

Funded by The John and Beryl May Henderson Foundation, managed by Perpetual

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Donations over $2.00 are tax deductible. Cheques should be made payable to the Amana Living Anglican Foundation.

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THANK YOU! By enriching the lives of others, you enrich your own life too.

I would like to help Amana LivingPlease complete and return this form to:

Amana Living Anglican Foundation, PO Box 933, Subiaco WA 6904.

You are invited to make a donation to a particular Amana Living care centre, or a general donation to the Amana Living Anglican Foundation:

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amana life no 51

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