Describe how you got started in your business? I have been in the real estate

industry for 17 years, entering

as a receptionist, working

my way through different roles, learning

and developing. I had outgrown my current

position, so it was the natural progression for

me, as I like to learn and challenge myself.

How has your business evolved since it began? I started my business four years ago,

with the view of running a small company.

However, due to the overwhelming positive

support from the community and the

continuing impetus, I now have a team of five

sales agents, a property management division

and an administration team.

What is your greatest achievement?

Designing a life that now enables me the

opportunity to give back to the community -

Wesley Mission, Coffs Harbour Touch Football,

Coffs Harbour Boardriders, Safety Beach Golf

Club and in particular, the Warrina Women's

Refuge, which has a special place in my heart,

as I spent time in a women's refuge as a child.

What is your business' greatest asset? I feel the greatest asset in my business is

definitely my team. Our morals and support

for each other is the key to everyone

wanting to turn up each day. We take on the

responsibility of people's greatest assets, and

we take that responsibility very seriously. We

work hard as a team to get the best result

possible for our clients.

How do you measure success in business? I measure a business as successful if you have

a team with clear systems that provide the

same service to your clients whether you are

there or not. The customer service model

needs to be designed right from the initial

phone call to the close of the transaction. As a

business owner, you should know every client

is having the same experience.

How will you embrace change in 2018?

The two main changes I will be embracing in

2018 are at completely different ends of the

radar. Technology and Liveability.

Technology - we now live in a instant society

where people expect information to be at

their finger tips. We currently offer personal

property websites, robot marketing and online

registrations for buyers. We are continuing to

learn more in this space.

Liveability - as there is a push towards an

instant society, there is also a push towards

reducing running costs of a property and

increasing comfort; there are 17 liveability

features in a home. We are the only company

in our region that are accredited Liveability

specialists educating owners on how to

improve the value of their home and make it

more attractive to prospective purchasers.

What business leaders do you look up

to? I am fortunate to have worked with some

amazing business leaders. Lunch with Andrew

Winter from Selling Houses Australia, personal

real estate business coaching with Peter

Gilchrist and Josh Phegan, along with being

part of the real estate learning frameworks of

Tom Panos and Lee Woodward.

L A N G L A N D S P R O P E R T Y P R I N C I P A L / L I C E N S E D R E A L E S T A T E A G E N TA M A N D A Langlands

I feel the greatest asset in my business is definitely my team. Our morals and support for each other is the key to everyone wanting to turn up each day. We take on the responsibility of people's greatest

assets and we take that responsibility very seriously.