amc of computers peripherals

7/28/2019 AMC of Computers Peripherals

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Tender Document

Annual Maintenance Contract of Computers & Peripherals

AT

Punjab State Civil Supplies Corporation

Chandigarh

List of Documents:

1 Tender Notice

2 Terms & conditions (Annexure-I)

3 Technical Bid (Annexure-II)

4 Financial Bid (Annexure-III)

5 List of Equipments for AMC (Annexure-IV)

Punjab State Civil Supplies CorporationSCO 36-40, Sector 34-A

Chandigarh


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Punjab State Civil Supplies CorporationSCO 36-40, Sector 34-A

Chandigarh

N.I.T for Maintenance of Computers & Peripherals

Sealed Tenders are invited for Annual Maintenance of Computers & Peripheralsinstalled at Head Office Chandigarh.

Tenders complete in all respect should reach Punsup Head Office Chandigarh by

2:30 PM on or before 30thApril, 2013 and will be opened at 3:00 PM on same day in the

presence of Tenderers who wish to be present. Incomplete Tenders will be outrightly rejected.

Managing Director, Punsup reserves the right to accept or reject any or all the tenders without

assigning any reason thereof. For tender forms & other details log on to http://punsup.gov.in.

MANAGING DIRECTORPUNJAB STATE CIVIL SUPPLIES CORPORATION LTD.

SCO 36-40, SECTOR 34-A, CHANDIGARH
http://punsup.gov.in/http://punsup.gov.in/http://punsup.gov.in/


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Annexure-ITerms & Conditions for Annual Maintenance Contract For Computers & its Peripherals

1 The Firm should be a Company in operation for at least the last three years as on

31st March 2013 in the business of computers & peripherals maintenance services.

2 The Firm should have minimum turnover of Rs.5.00 Lac during Financial Year2011-12 from Computers & Peripherals Maintenance Business.

3 The Firm should have successfully completed at least two relevant maintenanceprojects (for minimum 20 PC & its peripherals) from any Govt./PSUs/Banks in thepreceding three years ending 31.03.2013. The Work Orders & Completion certificatefrom those Departments should be attached.

4 The Firm should have at least two ITI/Diploma holders personnel having two years of

experience in Maintenance services. The detail of manpower has to be attached.

5 The firm should neither be blacklisted by any Govt. Department nor any CriminalCase is registered against the firm or its owner/partners anywhere in India. The Firmshould submit a affidavit regarding this.

6 Attested copy of PAN/TIN No., Service Tax number as well as Income Tax Returns oflast three years to be furnished /enclosed.

7 Firm will provide single window complaint logging system to enable the various usersto log/complaint of their problems.

8 Call /Feedback /Performance report- All records of complaints will be maintained andproperly recorded by the contractual firm with the details such as time when the callwas reported and attended, signatures of the user, problem, comments of the useretc. A copy of the call/feedback report is to be given to the user.

9 Working hours- The firm will correct any faults & failures in any equipment under thiscontract during normal working hours from Monday to Friday or in case of urgent andemergent situations, it can be asked to rectify the problem on holidays and afterworking Hours also, at no extra cost.

10 The Firm has to attend the fault within one hour of logging the complaint, Equipmentdown time should not be more than 24 hours from the time of report of fault. In caseof failure of above clause a fully functional standby / replacement should be given.This would include the attached peripherals also

11 Standby arrangement is allowed only for 05 days, for delay beyond 05 days the firmwill be penalized Rs.500/- per day. Punsup reserves the right to waive off the penaltydue to unavoidable circumstances explained by the Firm.


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12 The firm shall maintain the equipments as per manufacturers guidelines and shalluse standard components for replacement. In case of an instance of sub-standardrepair/replacement of parts by the firm, it may lead to cancellation of the contract andlegal action may be taken against the firm.

13 The Firm will carry out periodic preventive maintenance including external cleaning ofequipments once every month.

14 In the case of Computer hardware and its peripherals, the contract will becomprehensive in nature. All parts of the equipment under AMC will be serviced/repaired by the vendor in case of fault. All faulty parts of Equipments under AMCwhich are beyond repair or where performance is not satisfactory after repair, will bereplaced by vendor at his own cost. PUNSUP reserves the right to take a finaldecision regarding replacement of a faulty/repaired part.

15 Refilling of Cartridge/toner(including material cost) in printers will be covered underAMC.

16 Maintenance and repair of existing Network/ Internet Connections including wires etc.will be covered under AMC.

17 No item should remain out of order on the basis that the part equivalent to defectivepart is not available. The company/firm has to install the latest parts in the system sothat the work may be continued.

18 All services regarding computer hardware and network will be provided by thecompany/firm at our place.

19 The selected Firm will maintain the confidentiality of the data stored on the computersystems of end customer.

20 The payment will be made to successful bidder monthly after deduction of penalty, ifany.

21 The contract will be valid for a period of one year and the commencement of AMC willbe informed after finalization of the contract.

22 No advance payment will be made under any circumstances.

23 The successful Firm will have to deposit Security in form of Bank Guarantee in favourof Punjab State Civil Supplies Corporation Ltd. Chandigarh (from any Nationalized/Schedule Bank) of amount equal to 10 (Ten) percent of the total Contract Cost validfor contract period plus three months, within seven days (inclusive of holidays) fromthe date of the notification of Contract award through Letter of Intent (LOI). Thesecurity shall be released immediately after expiry of contract provided there is nobreach of contract on the part of the contractor. No interest will be paid on thesecurity.


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24 The Managing Director, PUNSUP reserves the right to accept or reject any or all thetender without assigning any reason.

25 In case of any dispute arising out of this contract/tender or interpretation of any of theclause(s) or touching any of the meaning of the DNIT, Tender Terms and Conditionsor otherwise, shall be referred to the sole arbitration of Managing Director, PUNSUPor his/her authorized nominee who will adjudicate upon the matter. The nominee canbe an officer of the Corporation or any other person appointed by the ManagingDirector, PUNSUP, Chandigarh.

26 The arbitration proceedings shall take place at Chandigarh only.

27 All disputes shall be subject to the jurisdiction of Chandigarh Courts only. Force

majeure clause shall apply.

28 The Firm would be responsible for carrying out the following tasks during the annualmaintenance contract for the period of one year:

1) Inspection of the entire infrastructure to take stock of present status of itsfunctioning and submission of report to the client within one week from theassignment of work.

2) Keep the infrastructures including Hardware, Software, Networking up & in runningcondition as per the service levels prescribed by providing the required support andservices.

Presently Corporation will go for Annual Maintenance Contract for approximately 44 Computerand peripherals as detailed in Annexure IV (List of Equipments for AMC). PUNSUP reservesthe right to increase/decrease the number of items under AMC.

Note1: The Technical & Financial bid along with supporting documents & EMD of Rs.10,000/-(in the form of A/c payee Demand Draft, favouring MD, Punsup) as per Annexure-II & III mayplease be duly sealed in single envelop super scribing Quotation for Maintenance ofComputers-2013 and be put in the Tender Box kept at Ground Floor of Punsup Building HeadOffice Chandigarh.

2: The quotation(s) received without earnest money or in an incomplete manner in anyrespect, will suo motto be rejected. The tender should be placed in the Tender Box on or before30thApril, 2013 up to 2:30 P.M. The tender will be opened on the same day at 3:00 PM in thepresence of the tenderers who may like to be present.


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Annexure-II

Technical Bid

1. ABOUT THE FIRM:

a) Name & Profile of the Firm

b) Activities of the Organization

c) Proof of being a Company in operation for last three years

d) The Firm should have successfully completed at least two relevant maintenance projects (forminimum 20 PC & its peripherals) from any Govt./PSUs/Banks in the preceding three yearsending 31.03.2013, the Work Orders & Completion certificates from those Departments shouldbe attached.

eThe Firm should have minimum turnover of Rs.5.00 Lac during Financial Year 2011-12 fromComputers & Peripherals Maintenance business

f) No. of ITI /Diploma holder personnel with 02 years experience (attach proof):

g) The firm should neither be blacklisted by any Govt. Department nor any Criminal Case isregistered against the firm or its owner/partners anywhere in India. (Attach affidavit):

h) Attach attested copy of PAN/TIN No., Service Tax no. as well as Income Tax Returns of lastthree years.

i) References from customers where 20 or more PCs are on AMC with the Firm.

Authorised Signatory(with full name, designation and stamp)Mobile No. : ____________________

Phone No. : ____________________

Address: _____________________


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Annexure-III

Financial Bid

Annual charges for comprehensive maintenance of Computers & its peripherals, Printers,

UPSs, Laptops, Switches and internet connectivity of PUNSUP, Head Office Chandigarh as per

list attached are as under:

S.N. Equipment Qty Rate Per Unit Total (Rs.)

1 CPU 44

2 LCD/Monitor 44

3 Printer 464 UPS 42

5 Laptop 3

6 Networking Switch 2

Total =

a) AMC Charges: Rs.________________

b) Service tax: Rs._________________

c) Any other taxes: Rs.________________

d) Total Amount Rs._________________

e) Discount Rs._________________

f) Net Charges Rs._________________

and the Terms & Conditions of Tender are also acceptable to us.

_____________.

Authorised Signatory(with full name, designation and stamp)Mobile No. : ____________________

Phone No. : ____________________

Address: _____________________


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