amc technology: seamless integration between …...dynamics app for sap c4c app for zendesk app for...

1
Key Benefits Easily connect your contact center from premise to cloud Improved Customer Experience Increases customer satisfaction Enterprise Wide Solution For 5-5,000+ agents Flexibility Certified, robust platform for handling customer interactions Efficient Solution Saves agents time with accurate, real-time call data Simple Install & Easy Upgrades Adaptable, seamless integration Mitigates Risk Certified solutions are kept up to date and proven ©2019 AMC Technology, LLC. All rights reserved. Why AMC? Features At A Glance Provides pre-packaged integration between Aspect contact centers and leading CRMs Enables full CTI functionality in CRM agent desktop including softphone controls, caller ID and screen pop Automatically logs call information and interaction times Allows agents to effectively place, receive, and transfer interactions with full, real-time access to customer data in CRM Agent “not ready” and “logout” reason codes Allows for outbound dial campaigns including progressive, predictive and preview Unparalleled Experience Contact center experts since 1995, dedicated to integration and communication and CRM platforms. Solutions to Simplify Complex Solutions Whether cloud or premise, our solutions adapt for organizations of all sizes and varying integration points. Commitment Our demonstration to maintain the highest level of certifications and partnerships proves to customers that their investment(s) in us will meet business needs now and in the future. app FOR TWILIO FLEX app FOR NEXMO app FOR SALESFORCE app FOR MICROSOFT DYNAMICS app FOR SAP C4C app FOR ZENDESK app FOR SERVICENOW app FOR SKYPE FOR BUSINESS FOR ASPECT FOR CISCO FOR AVAYA app FOR AMAZON CONNECT AMC TECHNOLOGY www.amctechnology.com [email protected] 804.419.8600 | 800.390.4866 AMC Technology’s DaVinci App for Aspect contact centers provides pre-packaged integration with leading business applications such as Salesforce, Microsoft Dynamics, SAP, Oracle Siebel and Oracle Service Cloud. Businesses can improve call management by enabling full telephony functionality for their CRM desktops by using AMC's DaVinci App to add contextual call controls, caller identification and automatic screen population. As an Aspect Technology Alliance Partner, AMC provides solutions for Aspect Unified IP that deliver native, server-level integration. Used every day by thousands of agents around the globe, AMC solutions help innovative organizations work more effectively and deliver higher levels of customer service. Seamless integration between your CRM and Aspect platforms Contact us app app app

Upload: others

Post on 10-Jul-2020

22 views

Category:

Documents


0 download

TRANSCRIPT

Key Benefits

Easily connect your contact center from premise to cloud

Improved Customer Experience Increases customer satisfaction

Enterprise Wide Solution For 5-5,000+ agents

Flexibility Certified, robust platform for handling customer interactions

Efficient Solution Saves agents time with accurate, real-time call data

Simple Install & Easy Upgrades Adaptable, seamless integration

Mitigates Risk Certified solutions are kept up to date and proven

©2019 AMC Technology, LLC. All rights reserved.

Why AMC?

Features At A GlanceProvides pre-packaged integration between Aspect contact centers andleading CRMs

Enables full CTI functionality in CRM agent desktop including softphone controls, caller ID and screenpop

Automatically logs call information and interaction times

Allows agents to effectively place, receive, and transfer interactions with full, real-time access to customer data in CRM

Agent “not ready” and “logout” reasoncodes

Allows for outbound dial campaigns including progressive, predictive andpreview

Unparalleled Experience Contact center experts since 1995, dedicated to integration and communication and CRM platforms.

Solutions to Simplify Complex SolutionsWhether cloud or premise, our solutions adapt for organizations of all sizes and varying integration points.

CommitmentOur demonstration to maintain the highest level of certifications and partnerships proves to customers that their investment(s) in us will meet business needs now and in the future.

appFOR TWILIO FLEX

appF O R N E X M O

appFOR SALESFORCE

appFOR MICROSOFT

DYNAMICS

appFOR SAP C4C

appFOR ZENDESK

appFOR SERVICENOW

appFOR SKYPE FOR

BUSINESS

FOR ASPECTFOR CISCOFOR AVAYA

appF O R A M A Z O N

C O N N E C T

AMC TECHNOLOGYwww.amctechnology.com

[email protected] | 800.390.4866

AMC Technology’s DaVinci App for Aspect contact centers provides pre-packaged integration with leading business applications such as Salesforce, Microsoft Dynamics, SAP, Oracle Siebel and Oracle Service Cloud. Businesses can improve call management by enabling full telephony functionality for their CRM desktops by using AMC's DaVinci App to add contextual call controls, caller identification and automatic screen population.

As an Aspect Technology Alliance Partner, AMC provides solutions for Aspect Unified IP that deliver native, server-level integration. Used every day by thousands of agents around the globe, AMC solutions help innovative organizations work more effectively and deliver higher levels of customer service.

Seamless integration between your CRM and Aspect platformsSeamless integration between

Contact us

app app app