amdocs CultureAstha Malik Tarun Madan Som Shekhar

Introduction about Amdocs Industry Telecommunication, Broadband

cable, Satellite, advertising & media, Consulting, CRM Headquarters: Chesterfield, Missouri, United States (corporate) RevenueUS$3 billion (FY 2010) Employees19,000 (2010) Websitewww.amdocs.com

Organization Culture

Organizational Values Where does org culture comes from Can we redesign culture of org Identifying areas of improvement

Organizational Values Terminal Values Instrumental Values Learning: How they affect organizational behavior

Organizational ValuesWhether you're a customer, a developer, a partner, or just someone who's interested in Amdocs products and services, Amdocs offers you many ways to get involved and be heard: Amdocs InTouch Community The Amdocs InTouch Portal is a great new way for our customers to communicate with us, and with each other, about the issues affecting their business and the industry. Join to share your ideas, experiences and insights. Amdocs Product Support Community The Amdocs Product Support Community provides both internal and external experts a rich set of on-line services such as discussion forums, experts sessions and proactive knowledge base (e.g. problem resolutions, best practices and product documentation). It is fully integrated with Amdocs Product Supports Self Service support site, which enables a single login to the community services and case logging. Go to Amdocs Product Support >

Amdocs Social Networks Social Media are changing the way we communicate, with new opportunities to connect, communicate, and learn. Join us on Twitter, LinkedIn, and Facebook.

Amdocs Blogs Amdocs executives, technology leaders and employees share their thoughts in our Amdocs blogs. Check out all Amdocs Blogs and our new InTouch Community Blog. Amdocs Alliances Community Self-service tools and resources for Amdocs Partners: Amdocs Alliances Community. Amdocs Video Gallery What do you get when you combine leaders in customer experience innovation with a video camera? There's only one way to find out: check out the Amdocs Video Gallery. Amdocs Technology Advisory Council (ATAC) Members of ATAC provide Amdocs with objective guidance and outside-in thinking on core technology issues relating to Amdocs products and services. Amdocs customers: contact your Client Business Executive to learn more.

Amdocs InnovationInnovation in Amdocs culture. I will add stuff here

Amdocs Mergers with small companies 2000 Solect 2001 Clarify 2004 XACCT 2005 DST 2006 STIBO(Danish), QPASS(American,Austrian),

Cramer(British), Moria(Canadian) 2007 SigValue(Israel) 2008 JacobRimell(British), Changing Worlds(Irish) 2009 jNetX 2010 MX Telecom, Streamezzo(French) 2011 Bridgewater Systems(Canadian)

How did Amdocs managed culture differences upon acquisitions

Organizational Values Values represent the heartfelt beliefs and principles that prescribe the companys character,

and guide day-to-day behavior. Values assist us in achieving strategic goals by providing guidance for the way we behave as we conduct business and interact with others. Amdocs has declared six company values. We chose these values because, working together, they best outline the characteristics of the kind of company we want to be. They are: Customer-centered We are fully committed to true customer satisfaction and success, which leads to long-lasting partnerships. Collaboration Each of us has individual strengths and weaknesses. By acting together in synergy, we contribute as a whole to our common goal. Efficiency & Effectiveness We strive to maintain a lean organization, lowering the total cost of ownership and providing real value to our customers. Excellence We continuously strive for excellence by raising the bar and delivering the very best to our customers. Care We are a people oriented business. We genuinely care for each other. Growth New sales are the lifeline of our company, ensuring longevity and prosperity for all stakeholders We intend to embrace the values and lead the changes. Our vision is that over time, the impact of our values on how we do things around here will be felt in every corner of Amdocs, and across our entire industry.

Organizational Values Recognizing Differences in Organizational Cultures How is Organizations Culture transmitted to its members /How does company socialize new members to make

them learn org culture and enhance employee commitment and bond Learning: Identifying areas of improvement

Where does org culture comes from

Characteristics of people within org

Organizational ethics

Property Rights

Organizational Structure

Set the prev slide in Amdocs context

Take a negative side of Amdocs culture Culture of expert and power centers which lead to less

transparent decisions in promotions and imbalance in distribution of benefits/rewards.. Leading to dissatisfaction It also leads to poor work life balance as some people remain 200% occupied while others enjoy the party How amdocs improved it

Main Point or Tag Line