amelia van den berg- engagement in the workplace

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Engagement in the Workplace Scaling Expertise. Fast How to align individual and company needs post recruitment

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Page 1: Amelia van den Berg- Engagement in the Workplace

Engagement in the Workplace

Scaling Expertise. Fast

How to align individual and company needs post recruitment

Page 2: Amelia van den Berg- Engagement in the Workplace

Copyright © 2015 Accenture All rights reserved 2 1. Engagement Has 2 Sides

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Copyright © 2015 Accenture All rights reserved 3

• Self Actualisation: Need to live up to fullest and unique potential, becoming everything one is capable of becoming

• Cognitive: Knowledge and Understanding, exploration, need for meaning and predictability

• Esteem: Need for achievement, competence independence and respect from others

• Belong: Need to belong somewhere (e.g. team), acceptance and trust

• Safety: Need to feel the world is organised and predictable

• Physiological: Basic Needs

a. My Side – Which Moves Me

I am Motivated

I Action

I Perform

7

8

9

1

2

3

4

5

6

Engaged

End

Page 4: Amelia van den Berg- Engagement in the Workplace

Copyright © 2015 Accenture All rights reserved 4

b. My Side – Which Drives Me

That  which  I  love

That  which  the  world  needs

That  which  I  am  good  

at

That  which  I  get  paid  

for

Passion Mission

Profession Calling

Page 5: Amelia van den Berg- Engagement in the Workplace

Copyright © 2015 Accenture All rights reserved 5

Productivity

3. Customer Service

1. Attrition

Profitability

On

the

Floo

r R

ealit

y

2. Absenteeism

Consistency & Compliance

Com

pany

!

Company Side – Those Which I Need to Meet

Page 6: Amelia van den Berg- Engagement in the Workplace

Copyright © 2015 Accenture All rights reserved 6

Both Sides Should Win

That  which  I  love

That  which  the  world  needs

That  which  I  am  good  

at

That  which  I  get  paid  

for

Passion Mission

Profession Calling

• Self Actualisation: Need to live up to fullest and unique potential, becoming everything one is capable of becoming

• Cognitive: Knowledge and Understanding, exploration, need for meaning and predictability

• Esteem: Need for achievement, competence independence and respect from others

• Belong: Need to belong somewhere (e.g. team), acceptance and trust

• Safety: Need to feel the world is organised and predictable

• Physiological: Basic Needs

And if the one Home cannot offer me personal growth, I will find another one and I will grow!

Fact is: We don’t want to lose our people – investment was too large

Company Strategy

Company Strategy

Com

pany

Str

ateg

y

Com

pany

Str

ateg

y

Productivity ProfitabilityConsistency &

Compliance

Page 7: Amelia van den Berg- Engagement in the Workplace

Copyright © 2015 Accenture All rights reserved 7

2. So as Company Leaders We Start to Analyse

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Page 9: Amelia van den Berg- Engagement in the Workplace

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3. Understanding The People Within the Organisation

Page 10: Amelia van den Berg- Engagement in the Workplace

Copyright © 2015 Accenture All rights reserved 10

The 3 Groups

?

?

?

Page 11: Amelia van den Berg- Engagement in the Workplace

Copyright © 2015 Accenture All rights reserved 11

4. Typical Outcome of our Analysis

Page 12: Amelia van den Berg- Engagement in the Workplace

Copyright © 2015 Accenture All rights reserved 12

Why Workplace Engagement Matters

Productivity ProfitabilityConsistency &

Compliance

Company Side

Page 13: Amelia van den Berg- Engagement in the Workplace

Copyright © 2015 Accenture All rights reserved 13

5. Our post recruitment strategies

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Month 1 Month 24 Month 12 Month 6 Month 18

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

7 d

Training Duration

Re-Training

Re-Training

Re-Training

Simple Diagnostic

1.  Gender: Male/Female (2) 2.  Age: 20-30/31-40/41-50/ 51-60/ 61-70/

>71 (12) 3.  Income Bracket: LSO 1/ LSO 2/ LSO 3/

LSO 4/ LSO 5/ LSO 6 (72) 4.  Net worth: R0-R1m/ R1m-R2m/ >R2m

(216) 5.  Home owner: Yes/No (432) 6.  Married: Yes/No (864) 7.  Children: 0/1/2/3/>3 (3 456) 8.  Credit history: Positive/Negative (6 912)

We Train You, Coach You and Supply You with more Information

Page 15: Amelia van den Berg- Engagement in the Workplace

Copyright © 2015 Accenture All rights reserved 15 6. The Reality Remains

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Copyright © 2015 Accenture All rights reserved 16

Even if the best process is followed, the Reality is…

ü ü ü X X X X X X X

•  Employee disengagement costs more than $500 billion per year

•  79% believe they have a significant retention and engagement problem

•  88% of employees are not passionate about their work

29% 71%

Recruitment ü Role Fit

ü Offer Accepted

ü Onboarding completed

ü 2nd Month in new role

ü Manager satisfied with performance

ü ü

= Engagement therefore lies in the ability to Scale Expertise. Fast

Page 17: Amelia van den Berg- Engagement in the Workplace

Copyright © 2015 Accenture All rights reserved

The Problem: It takes too long for the company to get ROI on training investment

Novice Competent Experienced Master/Expert

New to job, role or task; knows little

Can perform to basic standards

Can vary performance based on unique situations

Can invent new, better ways to do job;

can teach others

Formal Training (Classroom and online) “Show Me How”

Proactive Coaching “Help Me Do It Better”

Access to Knowledge “Help Me Find What I

Need”

Collaboration and Problem Solving “I’ll Create My Own

Learning”

85%

ROI

Time

By the time you get to this point, you want to Move and Company

pushes back (not enough coaches & time)

ü ü

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Copyright © 2015 Accenture All rights reserved

The Result: Company and Employee want different things

Company

Stay in your role for as long as possible

Individual

New challenges; opportunities to grow

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Copyright © 2015 Accenture All rights reserved 19

7. So What Can We Do?

Page 20: Amelia van den Berg- Engagement in the Workplace

Copyright © 2015 Accenture All rights reserved

We offer people a Real Time Expert to guide their decisions and actions, as they perform

Query Resolution Product Advice

Fault Finding

System Support

Process Compliance

Virtual Sales Coach Virtual Service Coach Virtual Software Coach

Virtual Operations Coach Virtual Technical Coach

20

One that….. 1. Removes risk of error 2. Tracks for compliance 3. Deals with Complex Decision Variables

Page 21: Amelia van den Berg- Engagement in the Workplace

Copyright © 2015 Accenture All rights reserved 21 8. Practical Demonstration

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Copyright © 2015 Accenture All rights reserved

1. Graduate

ü  MBA ü  Distinction

John Blanch

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Copyright © 2015 Accenture All rights reserved

2. He Applies for a Job

Sales In

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3. John Got the Job and Accepted the Offer

John has a Personal Growth Strategy and

hopes to be exposed to more while in Sales

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Copyright © 2015 Accenture All rights reserved

4. John gets given the Virtual Sales Coach, to help him navigate through all the company needs & products

Complexity Level = 6 912 combinations

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Copyright © 2015 Accenture All rights reserved

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5. John becomes the

top sales person in no

time

ü ü

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6. John soon wants to expand his skills to sales management

John is given access to the

Virtual Sales Manager, to

guide him through all key

management decisions and

actions, and let him learn

on the job

ü ü ü ü ü ü ü ü ü ü ü ü ü ü

Page 29: Amelia van den Berg- Engagement in the Workplace

Copyright © 2015 Accenture All rights reserved

7. Now Both Relationships benefit

All staff now execute known decisions

and actions based on clear company

formula (company need), while staff

get to tackle new roles and challenges

(employee need)

Page 30: Amelia van den Berg- Engagement in the Workplace

Copyright © 2015 Accenture All rights reserved 30

9. The impact on learning

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Copyright © 2015 Accenture All rights reserved 31

Unlocking real-time workplace learning and performance that drives sustained engagement

Workplace

Learning

(Contextual)

Formal Learning

(Contextual)

Formal Learning

(Conceptual)

10%  

20%  

70%  

Workplace Learning

(Contextual)

Formal Learning

(Contextual)

Formal

Learning

(Conceptual)

20%  

10%  

70%  

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Copyright © 2015 Accenture All rights reserved 32

10. The Outcome of the Shift

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Copyright © 2015 Accenture All rights reserved 33

Month 1 Month 24 Month 12 Month 6 Month 18

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

7 d

1 d

Training Duration

Re-Training

Re-Training

Re-Training

The effect on the organisation and individual

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End

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The Post Recruitment, Integrated Model for Sustainable Workplace Engagement

Regular Intervals: Map Company Targets to

Individual Growth Strategy

• Self Actualisation: Need to live up to fullest and unique potential, becoming everything one is capable of becoming

• Cognitive: Knowledge and Understanding, exploration, need for meaning and predictability

• Esteem: Need for achievement, competence independence and respect from others

• Belong: Need to belong somewhere (e.g. team), acceptance and trust

• Safety: Need to feel the world is organised and predictable

• Physiological: Basic Needs

The Final Key:

SCALE EXPERTISE to create an = ENGAGED WORKFORCE

Ensure Individual understands the

Company Strategy Productivity Profitability

Consistency & Compliance

That  which  I  love

That  which  the  world  needs

That  which  I  am  good  

at

That  which  I  get  paid  

for

Passion Mission

Profession Calling

ü ü John, excellent Sales Person

= in Company’s best interest

ü üJohn & his

own Personal Growth

= in John’s interest

Page 36: Amelia van den Berg- Engagement in the Workplace

Copyright © 2015 Accenture All rights reserved

We offer you an Expert to Coach you as you Perform

TRAINING

INFORMATION

ASSISTANCE

ADVICE

Symptom

Solutions

Symptom

Solution

Cause Solution

Symptom

Con

cept

ual

Con

text

ual