amer softskillsclassroomcareer
TRANSCRIPT
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SOFT SKILLS:
Connecting Classroom to Careers
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Last Time We Met
Soft Skills Are:
> Skills, abilities and traits
that pertain to personality,
attitude, and behavior
Soft Skills Are Not:
> Formal or technical
knowledge
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What Industry Thinks
Technical skills and computer
literacy are assumed!
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What Industry Wants
Skill sets that include:
Oral and written communication skill
Critical thinking ability
Problem-solving resourcefulness
Ability to work productively on a team
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What Our Students Want
Meaningful employment
Competitive advantage in todays
economy
Help with soft skills
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One Solution:
Soft Skills at WorkWorkbook and Video Package
Published by Cengage
Contains practical guidance with videos
and personal reflection callout boxes
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Our Experience at
Northern Arizona University
Implemented Soft Skills at Work
Used in Intro CIS course
Close to 1,000 students Fall 08
Topics covered:
Resumes, attire, online persona management, written
communication, team dynamics and generational
differences, presentation basics
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CIS Course Implementation
Course Coverage
Part lecture, part lab (Office 2007)
Soft Skills Integration
Replaced some critical thinking cases
Covered all 5 workbook/video chaptersby spacing them out over 15 weeks
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What Did the Students Do?
Completed the in-text personal reflection
boxes
Example:
Watched and critiqued the
accompanying videos
Submitted end-of-chapter
exercises
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For Example
Chapters 4 and 5
Chapter 4 Exercise: Planning the Next
Training Meeting (in teams)
Had to research locations
Created a Word document with summary
Prepared an Excel worksheet for all locations
Required team coordination on formatting, datacollection and reporting
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Then
Chapter 5
Teams selected and presented one
location to the class
Had to dress the part
Submitted Word, Excel and PPT
documents
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Moment of Truth:
Student Survey
Student majors:Business
Accounting, Finance, Advertising, Marketing,
Management, CIS
Hotel and restaurant management
Elementary education
Forestry, geology
Entrepreneur /own businessHealth professions
Dental, speech, medical, PT
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Moment of Truth:
Student FeedbackStudents were asked to rate topics in
terms ofhow helpful it will be in
the future.Resumes and interviewing skills:
97%(Somewhat to very helpful)
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Moment of Truth:
Student FeedbackOnline persona management, identify
theft and cyberstalking:
88%
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Moment of Truth:
Student FeedbackWritten communication skills, e-
mail/cell/text message etiquette:
90%
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Moment of Truth:
Student FeedbackTeam dynamics and generational
differences:
89%
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Moment of Truth:
Student FeedbackPresentation skills:
94%
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Some of the Comments
Related to the Chapter ContentsI need to clean up my online persona I have picturesout there Id rather not be public!
It helped me fix what was wrong with my resume
I found things when I googled myself that surprisedme!
Made me realize that everyone on a team has a
different personality but can still contribute
These are life skills I will use all the timeIt reminded me how important basic grammar and
etiquette are!
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Moment of Truth:
Student FeedbackStudents were asked to evaluate how
much they learned from each
chapters video episode.
Resumes and interviewing skills:
72%(Moderate to tremendous amount)
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Moment of Truth:
Student FeedbackWhat the recruiter does back at the office:
83%
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Moment of Truth:
Student FeedbackPreparing for the first big writing
assignment on the job:
81%
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Moment of Truth:
Student FeedbackWorking with a dysfunctional team:
83%
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Moment of Truth:
Student FeedbackMaking an effective presentation:
86%
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Some of the Comments
Related to the VideosI noticed how people acted what worked and whatdidnt. I dont think I would have caught it if I didnt
actually see it.
As soon as you walk in the building, you are being
evaluated on how you present and carry yourself.
I need to be prepared do my research, dress
appropriately, and act professionally if I want to get
and keep my job.
I need to speak up and not assume that people will
know I am qualified just by looking at me or reading
my resume.
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Students Enjoyed
The resume and interviewing skills
chapter and videos the most
(but the others received votes as well)
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Would We Do It Again?
Yes! We are!
What we observed (besides what the students said intheir comments):
E-mail messages were written with more care
Not everyone knows what an executive summary is
Professional business casual attire does not include
sneakers, jeans and t-shirts
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Career Connection
Students caught on pretty quickly
Recognize need for advantage in
todays competitive job market
Recruiter feedback is positive
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Wrap Up
The workbook and videos are available
now see your sales rep!
Questions?