ameri corporate presentation 1.2

Copyright©2015 Ameri100 1 of 61

Thank you

Ameri100 Corporate Presentation


Agenda

• Ameri100 Overview

• Key Differentiators

• Delivery Methodology

• Technology Expertise

• People Practices

• Governance Model

• Process Improvement

• Infrastructure & Information Security


Ameri100 Overview

• Headquartered in Edison, New Jersey

• Management team with deep technology and business consulting expertise

• Operations in US & India, with offices in VA, NJ, Pune and Bangalore

• Broad range of technology & industry expertise

• Specialized in Lean Enterprise Architecture (LEAP) and REE

• Ameri100 has built a bespoke partner ecosystem of niche technology companies

• Ameri100 has partnered with Columbia University’s Center for Technology Management

• Experience in managing large transformations for global 100 customers

• Ameri100 has a combined workforce of ~ 3400 highly qualified professionals


Board of Directors


Board of Directors

Audit Committee

Chairman- Robert Pearse

Members

• Dimitrios Angelis,

• Dr. Art LangerComp. Committee

Chairman- Robert Pearse

Members

• Jeff Eberwein

• Robert Rosenberg

CG/Nom Committee

Chairman- Jeff Eberwein

Members

• Dimitrios Angelis,

• Dr. Art Langer

• Robert Rosenberg

Chairman- Jeff Eberwein

Exec Vice Chairman – Dev Nidhi

CEO – Giri Devanur


Executive Management Team


Ameri100 World-Wide

12 Partner Companies Worldwide – 3400+ Partner FTEs

Represented in 6 countries

2 DevelopmentCenters


Flexibility in resourcing & engagement through our unique approach.

Attractive engagement & commercial models.

Strong banking technology skills – quick learning curve.

Wide expertise in providing services around Client center model specifically to financial services.

Proven methodology & transition expertise in using collaborative governance model.

Productivity technology accelerators that will enable more output for a given Spend.

Process Excellence and sharing of best practices.

Ameri100 has been a trusted partner with Client.

Ameri100 considers Client a strategic account and is deeply committed to the relationship with Client

Ameri100 is internally organized to support Client Centers thereby having alignment with Client Center needs.

Flexible in ramping up and down.

Flexibility, Commercial

Proposition, & Quality of Resources

Expertise Willingness to

Invest – Innovation & Value

Added Service

Existing Relationship

Alignment to Client Center

Why Ameri100


AMERI100: Typical Outsourcing RoadmapIn

puts

Out

put

Solu

tions

Des

ign

and

Tran

sitio

n Pl

anni

ng

Business Drivers Client IT Vision

SLA & Operating Metrics Process Models AMERI Best Practices

CLIENT APPLICATION PORTFOLIO

AMERI Deliverables

SECTION - 2

Transition Streams

•By Services•By Ownership•By Area

Offshore Transition and Steady State Organization

Competency Based Transition Plan (Phase, Timelines, Staffing, SLA, Governance, Communication, etc.)

Connectivity, Onsite-Offshore Resources Mix, Cost benefit analysis, Risk Management Plan


LEAP – Execution Model

your

leading to increased… Performance and Profits


LEAP – Lean Methodology

• Individuals and interactions over processes and tool• Working software over comprehensive documentation• Customer collaboration over contract negotiation• Responding to change over following a plan

• Extremely Frequent Releases - eliminate bugs faster, stop big bang integration, continuous software evolution

• Small Pieces, Loosely Joined - Makes change easier, less risky, more reusable and sharable• Lightweight Programming Models - software life cycle easy and cost effective• Users as Co-Creators - dynamically offering users what they want and allowing them to

contribute• Real-time Feedback and Sampling -dynamically offering users what they want and allowing

them to contribute

• Less money: Encourages better use of resources and lower overhead and investment to recoup• Less people: Less communication overhead, more focus on what you really need to produce,

less cost• Less time: Lots of time encourages wasted effort, loss of focus, more opportunities for

disruption• Less abstractions: Fewer PowerPoint charts, less unnecessary designs, less stuff "that isn't real"• More creativity: Additional constraints like the ones above force more creativity and forces you

to make more of what you have

Lean Core Values

Lean Development Ideals

Lean Advantages


How We Deliver Value for You

Client


R-E-E Client Engagement Model

R-E-E Client Engagement Model = R-O-ISingle point of contact for complete program managementGlobal partner ecosystem with specialized service/

technology/industry/geography focus and bespoke engagementsSingle point of accountability for project performanceContinuous onsite as well as offshore touch pointsUp-to-date understanding of Clients’ evolving requirements

Reduction in operational costs Increase in resource efficiency Increase in engagement efficiency Increase in customer retention Increase in top-line and bottom-line


The Need for R-E-E & Engagement

> Cost optimization with 100%

quality deliverables, without business interruption> Fast ramp-up time> Low operational costs> Single point of contact for 100% of objectives> Flexibility and agility in engagement

> Access to marquee Clients and opportunities> Creates marketable case studies> Multiplies go-to-market capability

> Reduction in operational cost> Increase in resource efficiency> Increase in engagement efficiency> Increase in customer retention & reference> Increase in top-line and bottom-line

R-E-E : WIN-WIN FOR ALL STAKEHOLDERS


Key Drivers for Client

• Cost Reduction – Realize overall savings

• Flexibility – Handle unanticipated demand variation & wide variety of

technical platforms

• Risk Mitigation – Mitigate or eliminate exposure brought about by changes in

delivery models & strategies

• Quality – Continuous improvement of Business Support, work product &

process quality

• Business Continuity – Above all else must be maintained

• Transparency – Less/No dependency on one vendor – ease of moving away

from AMERI (if required)

• Service Innovation – Increased value to Business


Ameri100 Solution Methodology

Time lineTime line

4. Transformation 4. Transformation

3. Productivity Improvements3. Productivity Improvements

1. Planning1. Planning

Joint Planning Kickoff

TransitionTransition Steady StateSteady State2. Transition towards Global Delivery Model2. Transition towards Global Delivery Model

Transition Kickoff Optimal Resource Mix

QA Review

5. Governance and Change Management

6. Risk Management

M0 M-X M-Y Year 3Year 2Year 1


Ameri100 Transition Framework TransitionPlanning Steady State

Test Link Set up Infrastructure set up complete

Identify H/W software movements

People

Application Portfolio

Continuous Improvement of Applications

Knowledge Transfer Portfolio I

Cluster 1 of 5

Knowledge Transfer Portfolio N

Service Levels (SL)

Arrive at link requirements

Procure related

software

Continuous Improvement of SLAs

Process / Compliance

Periodic CMM Checkpoints

Develop Unified Process

Process Maps

Security Policy Review

TransitionPlan

offshoreSetup

Security Audit

DR PlanReview

Knowledge Transfer Portfolio N

Cluster 5 of 5

Portfolio Due Diligence

Process Transition Plan

Assess current

SLBaseline

New SLSL

Due DiligenceAssume responsibility for New SL

M0 M-X M-Y

Infrastructure

Assess Current Infrastructure

Validate and arrive at SLA improvement plan

Governance Team AMERI ramp up Key SME Identification

Phased Knowledge Transfer Overlapping support Optimal Resource Mix Productivity

improvements


Application Transition Approach – Support

Pre-SA

Goals» Complete Inventory list » Arrive at Transition Plan

How It is done?» Pre-SA questionnaire » One on one meeting with Client SMEs» Hardware and software identification

as part of pre-SA» Estimation » Well defined transition and resource

plan templates » Employee sensitivity based transition

plan» TMO set up and risk assessment

Deliverables» Pre-SA documents» Transition Plan » Resource Plan» Hardware & Software list

SA Overlapping support Steady State

Goals» Develop business and system understanding » Detailed application knowledge

How It is done?» Meeting with development, support, infrastructure

group and business users » Business centric application study» Creation and review of system appreciation

documents» SA presentations targeted and present and future

application owners » Execution of SA in line with transition governance

model» Regular review and feedback session

Deliverables» System appreciation documents » Business process models» Complete application inventory » Application analysis with future road maps

Goals Hands on application work

How It is done?» Bug fixes and enhancements

done along with Client » Secondary and primary

supports » Set up related work and also

Client center set up planning » Execution of the work

according to defined unified process

» Mock support in case of very stable systems

Deliverables» Delivered code» Impact analysis documentation » Test plans

Goals» Movement to GDM Model

How It is done?» Identification of application

owners» Mapping between Client

owners and offshore project team

» Setup and resource ramp up at offshore

» Execution of projects in typical GDM fashion

» Shipping and procurement of relevant HW & SW

Deliverables» Client Center transition plan» Steady state Plan

• AMERI will take ownership of all support in a phased manner • Overlapping support phase to build the confidence of the Client users • Usage of AMERI business modeling tools and expert system based production support framework• Use of Client Center team to transition less critical applications and applications where there are no SMEs


Planning Transition

X month QA reviewSign agreement

Y months

Projects in advanced Life Cycle Stage

Knowledge Transfer Take over maintenanceMove project to offshore

- Study the system- Document the undocumented Parts of the system

- Re-deploy additional staff- Define and agree SL

- Gather available documentation- Add small AMERI team for system study with maintenance perspective

CONDUCT

PRO

JECT

INVENT

ORY

•Determine the stage of the development project

•Analyze the profile of the FTEs involved

•Access the technology areas involved

•Create development project transition roadmap

Projects in early life cycle

Take over implementationMove to offshore

- Validate requirements/design deliverables- Deliverables Unsatisfactory: Retrofit deliverables- Deliverables Satisfactory: Proceed with next life cycle stage

Projects in the Middle Life Cycle

Take over parts of implementationMove project to offshore

Take over maintenanceMove project Client Center

Minimal knowledge transfer

- Augment current team with AMERI- Analyze components that are offshorable

- Joint implementation

Application Transition Approach – Development Projects


SLA Transition Approach

Sign Agreement QA reviewCommencement Date

Service Levels (SL)

Monitor and improve performance of SL

Planning Transition Steady State

X month Y months Continuous Improvement

Monitor performance for SL

Assume SLA responsibility with bonus/penalty clauses

Collect metrics for Category 2 and 3

Current stateanalysis

Categorize SL

Baseline forCategory 1 SL

Baseline forCategories 2 and

3Governance Planning for SL

SL Categories

Category 1: Metrics exist Compliant

Category 2: Metrics exist Not Compliant

Category 3: Metrics do not exist

Define bonus and penalty clauses

• Ownership of category one SLAs from day 1• Validation, collection and assessment of SLA for all categories in Initial Phase • SLA improvement framework before movement to steady state • Definition of bonus and penalty clauses during transition • Adherence to SLAs for all categories with bonus and penalty clause from steady state• Monitoring and improving SLAs during steady state


Process Transition Approach

Process & MethodologyReview existing

processesIdentify potential list of processes for mapping

Establish high-level plan

X monthQA reviewSign agreement Y months

Planning Transition Steady State

Continuous Improvement

Infrastructuresetup

Implementprocess

Continuous process improvement

Monitor process efficiency

Identify cross-sector synergies

Process 1 of N

Periodic checkpoints for CMM compliance

Select processesfor mapping

Establish planof attack

Processmapping

Gapanalysis

Benchmark with standard model

Impact analysisDevelop

Unified processProcess 1 of N

Review

Security compliance

review

• Analysis of existing processes during planning • Gap analysis between existing process and level 5 • Development of unified process during transition • Movement to CMM 3 for all projects within 18 months of the commencement date


Infrastructure

Review existing H/w and S/w

Identify link requirements

High level plan for infrastructure movement

X monthQA reviewSign agreement


Periodic checkpoints for Usage

Procurement of H/w and S/w

Link Set up

Set up review by Client

Set up of the development environment at Client center Infrastructure rationalization

plan

• Analysis of existing infrastructure during planning • Analysis for the communication link set up from Client center during planning • Procurement of required hardware and software for the offshore during transition • Movement of hardware and software to offshore during transition • Infrastructure usage report and rationalization plans during steady state

Infrastructure Transition Approach


Ameri100 Governance Model

Client offshore

Cluster Management Team

AMERI offshore TeamAMERI Onsite Support Team

Transition/Program Management Office

Production Support team

Business Representatives Delivery manager AMERI Engagement managerDirectors

Operations Team

Common Resource Pool

Project s team

Joint Review Board AMERI Senior ManagementClient Sponsor CIO/Directors

Cluster Leads Cluster Mgmt Teams

AMERI Client

Cluster Leads

AMERI Governance philosophy revolves around working with a select set of partner corporations to build long-term strategic relationships. We dedicate people, infrastructure, and management bandwidth to these relationships. Our relationships evolve through sharing of objectives to work as partners towards common goals and continuous value ascendancy.

Production Support teamOperations Team

Common Resource Pool

Project s team


Governance Meeting : Who, When and What

1ce / Quarter Location : Client (2ce/yr) India (2ce/yr)

1ce / Quarter Location : Client (2ce/yr) India (2ce/yr)

Joint Review Board Joint Review Board CIO/Sponsor Directors Senior Management

CIO/Sponsor Directors Senior Management

Executive Sponsor/BOD Member

Delivery Head

Executive Sponsor/BOD Member

Delivery Head

High Level Engagement performance review

Approvals for proposed strategic initiatives AMERI Key Developments Client forward view/plans on IT

Outsourcing, opportunities

High Level Engagement performance review

Approvals for proposed strategic initiatives AMERI Key Developments Client forward view/plans on IT

Outsourcing, opportunities

Frequency & LocationFrequency & Location

Governance DeviceGovernance Device Client MembersClient Members AMERI MembersAMERI Members AgendaAgenda

1ce / Month Location : Client (10ce/yr) India (2ce/yr)

1ce / Month Location : Client (10ce/yr) India (2ce/yr)

Program Management office Program Management office

Directors and Business representatives

Client single point of contact during transition

Process and Infrastructure representatives

Directors and Business representatives

Client single point of contact during transition

Process and Infrastructure representatives

Engagement Manager Delivery Managers

Engagement Manager Delivery Managers

Primarily Detailed Operations review of the Account & AMERI SLA Performance across Client IT individual cluster levels

Share Learning's & Best Practices Issue Escalations & Resolutions

Primarily Detailed Operations review of the Account & AMERI SLA Performance across Client IT individual cluster levels

Share Learning's & Best Practices Issue Escalations & Resolutions

1ce / Week moving to 1ce / Fortnight

Location : Client

1ce / Week moving to 1ce / Fortnight

Location : Client

Cluster Review Meetings Cluster Review Meetings

Cluster Leads Responsible director

for cluster Key Application

Owners/Sponsors

Cluster Leads Responsible director

for cluster Key Application

Owners/Sponsors

Engagement Manager Cluster Leads

Engagement Manager Cluster Leads

Weekly Status Forum to interact with Client Customer

Facing and Application Sponsors Issue Escalation & Resolution

Weekly Status Forum to interact with Client Customer

Facing and Application Sponsors Issue Escalation & Resolution

“Strategic Level”

“Operations Level across all clusters”

“Cluster Level”

-Joint Review Board (1ce / Qtr) and Program Management Office (1ce / Month)

-Supplemented by Review Meetings at the Cluster level meetings between AMERI and Client cluster leads


Governance reports : Between whom and what

Engagement Manager

Engagement Manager

Cluster Leads Cluster Leads

JRB Representatives

JRB Representatives

PMO Office PMO Office

Cluster Management

Cluster Management

Delivery Managers Delivery

Managers

Cluster Leads Cluster Leads

Deliver Head Deliver Head AMERI Senior Mgmt.

AMERI Senior Mgmt.

Client Relationship PortalClient Relationship Portal

•Monthly Dashboard,•Monthly meetings, Project Survey

•Monthly Dashboard,•Monthly meetings, Project Survey

•Balanced Scorecard•Annual Meeting, Survey

•Balanced Scorecard•Annual Meeting, Survey

•Weekly Status Report,•SLA Report, Weekly meetings

•Weekly Status Report,•SLA Report, Weekly meetings

•Monthly Status•Monthly Status

•Milestone•Analysis•Issues

•Milestone•Analysis•Issues

Account Status

Reports

Account Status

Reports

•Weekly Status•Weekly Status

•Regular•Regular

Client Team Client Team AMERI Onsite TeamAMERI Onsite Team AMERI - Client center TeamAMERI - Client center Team


Ameri100 Risk Management Framework

What is Risk? According to The American Heritage Dictionary a risk is “the possibility of suffering harm or loss; danger”. In the software project context, the loss describes the impact to the project which could be in the form of loss of key people, diminished quality of the end product, increased costs, delayed completion, or failure etc.

`Risk Management

Identification

Prioritization

Mitigation Planning

Mitigation

Risk Assessment

Risk Control

External Factors:Favorable Wage Rate DifferentialFavorable Country EnvironmentBusiness InterruptionSocio/Political BacklashCompetitive Cost DisadvantageTerrorism / War

Client Internal Factors:Global Alignment Customer AlignmentEmployee ImpactsEffective Change ManagementSenior Management CommitmentRegulatory Impacts

Supplier Factors:Partner Quality Partner AlignmentPartner RelationshipDiversityEmployee TurnoverPartner experience in transition

Implementation Factors:Good Data Security and Internal ControlsEffective Knowledge TransferWell Defined/Clear InterfacesAccessibility

Global Sourcing Risks


Strategic Risks

Risk Element Impact Mitigation Aspects in AMERI’ Solution

Geo-Political Risk Serious business disruption because of country-related risks

Indian economic markets are fairly stable with GDP growing at 7% or more. AMERI development center locations are far and well-insulated from border, war zones.

Supplier long-term financial viability

Serious business disruption because of supplier going out of business

AMERI has robust financials – zero debt

AMERI will strengthen Clients ability to in-source applications by employing methods such as rigorous documentation, and reverse knowledge transfer.

Change in Business Operational Model

Impact on work model because of 24-hour work cycle

Presence of onsite teams to help cushion the impact of Client team dealing with Client center team.

Team-building events to integrate the work forces.

Cultural Sensitivity Misinterpretation of the solutionCommunication issues

AMERI resources to undergo cross cultural trainings

AMERI to Facilitate cultural trainings for Client

India Hour


Operational Risks Risk Element Impact Mitigation Aspects in AMERI’ Solution

Workforce anxiety Employee dissatisfaction and reduced productivity

AMERI will help Client define and implement a transition communication planAMERI will also help Client institute co-operation bonusesTeam-building events

Tacit knowledge of released workforce

Ineffective knowledge transfer and higher training duration

Rigorous knowledge transfer methodology with shadow support

Transition effectiveness, time and effort

High cost and ineffective transition

Optimal division of effort into waves and componentsChange Management Plan to ensure smooth transitionTransition success bonus to critical resources on successful completion of transitionDedicated Transition Management Office with stakeholders from Client and AMERI owning the transition

IPR Issues IPR Infringements IPR protection policy will be part of the detailed contractStrong security practices are already in place in AMERI to ensure that no IPR policy violations take place

Negative Reaction From Business

Impact the knowledge transfer Impacts the transformation plans

Business to participate in all KT kick off meetings AMERI team to undergo domain trainings in the relevant Client domain Use of AMERI Domain experts during transition


Infrastructure related risks Risk Element Impact Mitigation Aspects in AMERI’ Solution

Technical infrastructure availability and uptime

Delay in resumption of services and break in business cycle

Secure infrastructure with secure and redundant linksData encryption methods for information security

High lead times Bottlenecking of Transition Effort

AMERI’ extensive experience in Infrastructure setupSufficient buffers in lead times

Connectivity related issues Delay the steady state planImpact the Client center KT plan Link Failure

Identification of connectivity requirements during planning phase Procurement to start within three weeks of transition Plan for backup links using ISDN


Technology Stack - Our Expertise

Technology

Database

Middleware

Presentation

• UI Design • SEO/ SEM

• Content aggregation/ web scrapping

• Flex • Ajax • Silverlight • Flash

• SQL Server• Sybase• Oracle•DB2

• PostGreSql• Informix

•J2EE• Struts

• MS.Net • MS.Net Compact Framework

• BEA Weblogic • IBM Websphere • SUN iPlanet• Oracle App Server

• Jboss • Tomcat• ATG Dynamo • Interwoven

• MOSS/WSS 3.0• Alfresco • Stellent• .Net Nuke


Technology Stack - DW / BI

Statisticians and Data Miners

Budgeting and Planning

Visualization

Data Integration specialists

•Data stage •SSIS• Talend• Informatica

• Cognos• Hyperion

• SAS• SPSS

• SAS EMiner • SPSS Modeler

• Tableau • Qlikview • SSRS • SSAS


Holistic Capability in DW/BI Across Industry Verticals

Ma

nu

fact

urin

g,

Re

tail

& L

og

istic

s

Maintenance and Support

Migration / Upgrades

DW/BI Development

DW/BI StrategyF

ina

ncia

l Se

rvic

es

Tech

nolo

gy,

Co

mm

unic

atio

ns&

Me

dia

Analytics

BusinessIntelligence

EnterpriseData Warehouse

DataAcquisition

Data Cleansing, Data Quality, ETL Routines

Dashboard, KPI, EPM, Advanced Analytical Services

Data warehouse, Data Marts, ODS

BI Reporting, Master Data Management , Meta Data Management


Ameri100 DW/BI Consulting Offerings…

• Data Strategy

• Business Intelligence

• Enterprise DW

• Master Data Management (MDM)

• Data Management/Data Quality

• Meta Data Management

• BI Product Line Convergence

Stage I Stage II Stage III Stage IV Stage V

Stage1: Define Success

Stage2: Understand the

Environment

Stage3: Define the Solution

Stage4: Create the Plan

…help Clients formulate DW/BI strategy tightly aligned with Business Goals for tangible

ROI


Ameri100: People Practices

The HR practice includes a variety of activities, and key among them is recruiting

and training them to be high performers.

Other activities include taking an intuitive approach to employee benefits and

compensation.

• Bringing best people on board through stringent selection process (selection

ratio 1:30+)

• Innovative practices to ensure Retention & minimize turnover

• Proactive engagement to improve quality of work life

• Create an active pool of future leaders and assign mentors


Employee Retention

• Ameri100 fully appreciates that its human capital is its biggest asset and is

taken very seriously at the highest levels.

• Senior management is personally involved in selection process to attract the

best and the brightest.

• Retention is an important aspect to ensure that we keep employees engaged

and excited about Ameri100 and its growth plans. Some of the current

practices adopted are as follows

• Recognition through Reward & Recognition Program

• Work towards winning the best places to work for award


Body of Knowledge

Ameri100 understands the importance of Knowledge Management and has put in systemic processes

to ensure there is no loss of knowledge due to attrition etc.

Succession Planning

• Each key position will be identified by the AMERI Delivery Manager and reviewed by Client

Managers

• For each of these key positions, a secondary resource will be identified within the team

• the secondary resource will exert 10% effort towards acquiring competencies as a successor

Cross Training

• Every resource will spend 10% of his or her efforts in cross-training on a related techno- functional

module. This helps countering attrition risks and also enables resources to move across applications

Knowledge Management

• Structured Training Plan for each position with clear Entry and Exit criteria

• Knowledge repositories (White papers, audio-visual collaterals, Brown-bag sessions, Wiki sites)


The Selection Process

Technologies

Experience

Skills

Process

Stability & Solid Education

Tech Skills & Certification

Worked in Enterprise Apps

Worked on Global Delivery Model

Financial Domain

1st Round-Technical in-person / telephonic

2nd Round-Technical in-person by manager

3rd Round-In-person with Head level

4th Round – HR

Reference Checks

AMERI Background Check

AMERI Specific Introduction

Security Training

Client Background Check

Client Process Induction

Client Project

Mandatory

PreferredDomain

UnderstandingClient Requirements

Selection Criteria Joining ProcessInterview Process On-Boarding Process


Governance & Communication

Project Manager, Leads

Project Manager / Architects / Leads

Relationship Manager / Program Manager

Executive Sponsor / Project Sponsor

Global Execution Head/ Engagement Partner

Steering Committee

PMO

Delivery Team

Engagement Manager / Project

Manager

Frequency : Quarterly• Program/Project Direction• Performance Management• Conflict Management

Frequency : Monthly• Demand Management• Performance Management• Risk & Change Management

Frequency : Weekly• Project Management• Quality Assurance• SLA Management• Resource Management• Technology Management

Frequency & FocusClient


Effective IT Controls

At Ameri100, we implement effective IT controls related to a number of

control categories:

• Information Security and Logical Access

• Change and Configuration Management

• Source Code and Version Control

• Incident and Problem Management

• Business Continuity and Disaster Recovery

• Physical Security and Environmental Controls


How do we Enforce these Controls?

• Robust hiring and screening process

• Quality assurance processes

• Strong management tone from the top

• Employee training

• Periodic internal self-assessment of controls

• Periodic external audits


Ameri100 4D Framework

IncreasingOffshoreComponent

•Support and Maintenance activities• Knowledge Management

•Refine and Enrich•Addition of new objects•Continuous improvement of the DW/Bi environment

•Business Requirements inputs and validation•Standards/Processes•Acceptance Criteria

•Solution Outline•Finalize technology selection•Gap analysis•Metadata strategy•Data quality strategy•Test Strategy•Background research•Build Prototype/POC•Information support

•Design Review and Signoff

•Design walkthrough•Coordinate Review•Setup Development Environment•Architecture model•Data Architecture Design•Analytics layer design•Refine architecture model•Develop Test Scenarios/ plans

•Finalize Acceptance criteria

•Finalize acceptance test/deployment plans•Review and Test components•Build ETL programs/mappings•Build data cleansing routines•Build Reports, OLAP Components•Perform unit & integration testing•Perform initial performance tuning•Develop user training

•User Acceptance testing and Signoff

•User Acceptance Support•Deploy accepted components•User Acceptance support•Bug fixes•Post rollout Support•On going maintenance

Define Design Develop Deploy

Client

Ameri100

Shared Service Organization

Quality Facilitation Technology teamInfrastructure Support

OperateEnhance4D model with Client center delivers business values at savings of upto 40% compared to a fully onsite model


SLA – Virtuous cycle of continuous improvement

Choosing metrics that truly measure engagement success from both a business and IT standpoint

Monitor defined metrics and ensure compliance to established thresholds; Causal Analysis & Preventive Action (CAPA) approach to problem areas

Identify and implement improvement opportunities that help improve efficiency

and effectiveness of operations

Update parameter thresholds to

reflect improved performance levels

Capture metrics over a 6-9 month timeframe to establish SLA baseline

Metrics Definition

SLA Baseline

SLA Compliance


SLA Re-Baselining


Client Feedback - Process FlowAdminister Questionnaire

Implement Corrective / Preventive actions

Derive an Action Plan

• Behavioral Changes• Infrastructure Changes• Project management Changes• Process related Changes

Impacts the Project team’s variable pay

component

Status Update to Client

Analyze and Identify Improvement areas

Review feedback with Stakeholders

Internal Assessment of effectiveness of the Corrective

Actions

Periodic Review

Reward and recognize projects that are rated highly by Client

Collect Client Feedback


Data Center Infrastructure

Pod designs provide tighter integration and better standardization across the infrastructure board.

Virtual Private Network Architecture

Network security controls to meet regulatory, compliance or customer demand.


Network Security Zero Trust Model

• Ensure All Resources Are Accessed Securely Regardless Of Location

• Encrypted tunnels for accessing data on both internal and external networks

• Least Privilege Strategy And Strictly Enforce Access Control

• By default we help eliminate the human temptation for people to access

restricted resources

• Role-based access control (RBAC) with Identity access management (IAM)

• Inspect And Log All Traffic

• Is the end user doing the right thing

• Network analysis and visibility (NAV)


Information security

• Multi-Tiered Security Model

• Multiple Firewall Design

• SSL3 Encryption

• Secure Identity Management

• Secure Network Segmentation

• Password Management


Physical Security

• Access to the work area is restricted to authorized personnel using proximity card readers

• Work areas of all buildings are equipped with fire and smoke detectors and alarms and

Fire Extinguishers

• Every server room has an access control system. The badge carried by authorized person shall be

used as a swipe card / proximity card that permit access into the restricted area

• Access lists are reviewed periodically

• Work area is segregated in a portion of a building or a separate building itself is dedicated

depending on the number of people in the Client Center

• The access of people who are transferred or shifted from an Client Center are immediately revoked

• Provide Security personnel to check movement of people /material

• Closed Circuit TV Cameras to monitor the Client Center area, if required

• Work areas can be modified based on Client’s requirements


IPR Protection

• Client’s IPR is fully protected. All AMERI personnel working in the Client

Center will need to sign a non-disclosure agreement (NDA)

• The ownership of all intellectual property like Data, software, documents,

libraries, algorithms or ideas are determined before using such objects in any

system

• AMERI intellectual property rights shall be defined and protected in

deliverables to Client


Network Security

• Every AMERI employee has user-id and password to connect to network. Wrong password or user ID after three

attempts is automatically disabled

• The Client center workstations for the particular project are kept in a separate LAN behind a firewall

• The firewall rules are configured to explicitly permit only required traffic

• When VPN Client are used to access customer network, one of the following is done:

• The desktops using VPN Clients is isolated from other network

• The firewall and router rules are configured to block any traffic unless explicitly permitted

• All traffic between the Internet and the internal network is scanned for viruses. This includes e-mail, file

transfers, and downloads from the World Wide Web

• The anti-virus software is updated regularly with the latest anti-virus signature

• In most cases, only minimum connections are permitted from the isolated LAN to other network for accessing e-

mail and in-house applications


Security Options

Extension of Customer network without connectivity to AMERI network

Extension of Customer network with connectivity to AMERI network

AMERIClient offshore Center AMERI

Network

Client

ClientNetwork

Firewall

Client AMERI

ClientNetwork

Client offshore CenterAMERINetwork

FirewallFirewall

Client AMERI

ClientNetwork

AMERINetwork

Firewall

Point to Point


Comparison of Options

Exclusive to ClientExtension of Client

N/W with Connectivity to AMERI

Point to Point

Risk Low Medium Medium

Cost Medium Medium Low

Risk Good(Client Center team

need to use a separate system to

access AMERI Network)

Excellent(Restricted AMERI network available)

Fair(Addition of

developers and systems, adds admin

overhead)


Business Continuity & Disaster Recovery

Issues Addressed

Availability Reliability Recoverability

Enterprise High Availability

Service Level Management

Business Continuity Planning

Achieve and maintain the chosen availability

level of the enterprise’s IT infrastructure

Effectively manage and control the IT

infrastructure to improve the overall

operational reliability

Provide an effective plan to minimize downtime of

key processes in the event of a major

disruption

Technology Processes People

Proactive and preventive

Response and recovery

Solution

Objective

Emphasis

Focus

BUSINESS CONTINUITY MANAGEMENT


Thank you

Ameri100 Corporate Presentation

ameri corporate presentation 1.2

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