american airlines and british airways...american airlines american is the leading airline in the...
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American Airlines and British Airways
AMERICAN AIRLINES
OUR GLOBAL NETWORK
American Airlines
• American Airlines is the world’s largest airline with a global network that connects more passengers to more places with better frequency.
• Together with American Eagle® we operate an average of nearly 6,700 flights per day to more than 350 destinations in 50 countries from our hubs.
NORTH AMERICA HUBS
American Airlines
American is the leading airline in the East, Southeast and Midwest U.S., with a very strong network in the West. American’s 9 hubs are: • Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix,
Washington, D.C
American offers extensive connections to 240 destinations across North and South America, Mexico and Central America and the Caribbean.
FLEET MODERNISATION
American Airlines
We’re continuing to build a younger and more fuel-efficient fleet, with plans to take delivery of more new aircraft than any other U.S. airline by the end of this decade.
ON AVERAGE, AMERICAN TAKES DELIVERY OF ONE NEW PLANE EVERY WEEK
American Airlines
As time goes on and we receive new airplanes, our fleet keeps getting younger. This year, American will accept 57 new aircraft and by the end of 2017, the average age of our aircraft will be more than four years younger than it is now. Meanwhile, our competitors’ fleets will continue to age.
US CARRIERS
American Airlines
American Delta United Southwest
Aircraft 1,537 1,273 1,272 676
Daily Flights 7,018 5,772 5,670 3,799
Annual Passengers 194 M 161 M 139 M 139 M
ONBOARD
AMERICAN AIRLINES
EXPERIENCE THE FINER THINGS INFLIGHT
FlagshipTM First
FLY IN COMFORT
FlagshipTM Business
UPGRADE YOUR INTERNATIONAL TRAVEL
Premium Economy
We’re proud to be the first U.S. carrier to introduce Premium Economy* on international routes. In Premium Economy travellers can enjoy: • A spacious environment with more legroom and wider leather seats with extendable foot, leg and head rests • Adjustable leather seats • An enhanced dining experience • Personal on-demand entertainment at every seat • Noise reducing headphones • AC power outlets and USB ports at every seat • Amenity kits • Priority boarding Experience a virtual tour of Premium Economy
*available 787-900 Dreamliner
A LITTLE EXTRA MAKES ALL THE DIFFERENCE
Main Cabin Extra
• Main Cabin Extra seating; up to 6 more inches of legroom
• Group1 boarding so travellers can be among the first to board and store their bag
• An earlier exit off the plane when they land
Main Cabin Extra seats are complimentary for: • AAdvantage® Executive Platinum, Platinum Pro and Platinum
members*
• oneworld® SapphireSM and oneworld® EmeraldSM members*
• Customers who purchase a full-fare Main Cabin ticket
• Alaska Airlines MVP® Gold and MVP® Gold 75K customers*
AAdvantage Gold, oneworld® RubySM members and Alaska Airlines MVP® customers may*: • Purchase Main Cabin Extra seats for 50% off at time of booking
• Enjoy complimentary access within 24 hours of departure when seats are available
*and up to eight traveling companions on the same reservation
MORE ROOM TO RELAX
Main Cabin
AJB - A more modern, comfortable and connected journey
American Airlines 777-300 Business Class
American Airlines Premium Economy
British Airways World Traveller Plus
Iberia Economy
British Airways A380 Club World American Airlines 777-300 Business Class
American Airlines 777-200R Business Class
Iberia A330 Business Plus
Finnair A330 Business Class British Airways A380 First
Finnair A330 Business Class
SIMPLIFYING TRAVEL
Online Services
• Check-in online using customer name and booking reference, or AAdvantage® account. • International Flights: check-in online between 24 and 2 hours prior to departure. • Mobile boarding pass - save it and scan onscreen barcode at the security checkpoints and during
boarding. • Use the self-service kiosks to print your boarding pass and tag your bags. • Customers can follow their checked bags from check-in to carousel with their smartphone, laptop or
tablet. • Mobile App and app on the apple watch
Ease and speed through the airport
Mobile Passport Control (MPC) • Travellers can breeze through Immigration by
downloading the free MPC app on to their smartphone and filling out their profile for use on future trips.
• Upon arrival, they will complete their customs information, after which they will be sent a QR code via the app to scan at the Mobile Passport Control express lane.
• Available for: – US citizens with a valid US passport – Canadian citizens with both a valid Canadian passport
and B1 or B2 visa
Automated Passport Control (APC) • The kiosks are designed to create a fast and easy way for
customers to clear the U.S. Customs and Border Protection process, marked by the color yellow.
• The service is free and does not require pre-registration or membership.
• Available for: – Visa Waiver Countries – ESTA – Lawful Permanent Residents
POLICY AND PROCEDURES AT YOUR FINGERTIPS
Agency Reference Pages
aa.com/uk/agency
UPDATES
AMERICAN AIRLINES
AIR TRANSPORT WORLD HAS NAMED AMERICAN AIRLINES THE 2017 AIRLINE OF THE YEAR
Air Transport World’s 2017 Airline of the Year
ATW editors selected American from a field of more than 10 global competitors, in recognition of the achievements by our employees this past year. The successful integration of American and US Airways was also the largest, most complex airline merger in history. And throughout the process, we committed to invest more than $3 billion in new customer products and services that include new-generation aircraft; greater onboard connectivity, entertainment and dining choices; upgraded lounges; and new city pair services. We could not have accomplished this without the hard work of our employees and the dedication of travel partners like you. We look forward to reaching greater heights together.
OUR NEW, LOWEST FARE
Introducing Basic Economy
From FlagshipTM First to our new, lowest fare – Basic Economy – we're providing travellers with a new option to select a travel experience that best fits their needs. With Basic Economy, travellers get our lowest Main Cabin fare with the same great onboard experience including free snacks, soft drinks and entertainment. Plus, they will still earn AAdvantage® award miles and elite qualifying credits (EQM/EQS) at a reduced rate. Basic Economy is available on select routes. Some restrictions will apply:
• 1 item that fits under seat* (no access to overhead bins)
• Seats assigned at check-in
• Fees to choose a specific seat
• Not eligible for upgrades
• No flight changes or refunds
• Board in last group* Learn more at aa.com/basiceconomy * Restriction does not apply to AAdvantage® elite status members or eligible AAdvantage® credit cardmembers
Direct flights to Havana from Charlotte and Miami
• American operates five daily flights to José Martí International Airport (HAV) in Havana – four from Miami International Airport (MIA) and one from Charlotte Douglas International Airport (CLT).
• The MIA-HAV flights are operated with Boeing 737-800 aircraft and the CLT-HAV flight is operated with an Airbus A319 aircraft. With the addition of Havana, we operate a total of 13 daily flights to six destinations in Cuba.
• American also has service to five other Cuban cities : Cienfuegos (CFG), Holguin (HOG), Camaguey (CMW), Santa Clara (SNU) and Varadero (VRA).
Our reimagined Arrivals Lounge
Relax and refresh in London • Customers can enjoy our renovated Arrivals Lounge at London Heathrow Terminal 3. • This multi-million dollar redesign offers a more productive and luxurious lounge experience for
eligible travellers. • Complimentary amenities include:
• Showers • Pressing service • Full breakfast buffet • Business Center with Wi-Fi
Eligible customers include international First and Business Class travellers and oneworld® SapphireSM members in any cabin arriving in London Heathrow on an American Airlines-operated flight.
New and renovated Admirals Club lounges
In 2017, we will open new lounges in Houston (IAH), Orlando (MCO) and Toronto* (YYZ).
New Admirals Club® lounges
Renovation: under construction
Renovation: completed
• Chicago (ORD): Gates H/K
• Dallas Fort Worth (DFW): Terminal A
• Los Angeles (LAX): Terminal 4
• Miami (MIA): Gate D30
• New York (JFK): Concourse B
• Miami (MIA): Gate D15
• Phoenix (PHX): Gate A7
• Rio de Janeiro (GIG): South Pier
• São Paulo (GRU): Terminal T3
* Temporarily closed; new lounge opening in the same terminal
Enhanced Food and Beverage Options in our Premium Cabins
New foods, new flavours by award-winning chefs • We’ve partnered with big names in food to bring new flavours to your travellers’ flights. • As part of our commitment to continually enhance the inflight experience, select First and
Business Class menus will feature new dishes inspired by award-winning chefs Mark Sargeant, Maneet Chauhan, Julian Barsotti, and Sam Choy.
• Cuisine includes local and seasonal ingredients for a restaurant quality dining experience. • We also have a wide selection of award-winning wines to pair with your meal. • Plus, your travellers can enjoy new premium spirits inflight, including Woodford Reserve
Kentucky Straight Bourbon (the official bourbon of the Kentucky Derby) and Glenlivet 15 on select flights.
Cadillac ramp transfers
American Airlines has teamed up with Cadillac to offer an airport transfer programme, in which ConciergeKey® customers with tight connections may receive tarmac transfer services to their next departure gate.
This exclusive service is available in Charlotte (CLT), Dallas Fort Worth (DFW), Los Angeles (LAX), New York JFK and Philadelphia (PHL).
ENHANCING SECURITY WHILE DECREASING THE TIME TRAVELERS SPEND IN SCREENING
New, automated screening lanes at Chicago
American, the Transportation Security Administration (TSA) and ORD have collaborated to launch automated security screening lanes in Terminal 3 at ORD.
These new lanes are designed to automate many functions currently conducted manually, allowing passengers to move more swiftly through the checkpoint:
• Automated belts draw bags into X-ray machines while diverting bags that require a secondary inspection; belts also return bins back to the queue after screening completion
• Bigger bins that are 25 percent larger
• RFID tags attached to each bin, along with cameras to capture photos of the bag’s exterior – ensuring the correct bag is pulled if further inspection is needed
THE ATLANTIC JOINT BUSINESS
TOGETHER OFFERING YOU MORE ACROSS THE ATLANTIC
Atlantic Joint Business
TOGETHER OFFERING YOU MORE ACROSS THE ATLANTIC
Atlantic Joint Business
MORE FLIGHTS, MORE CHOICE
London – New York
• We provide your travellers with more choice between London and New York.
• Up to 16 nonstop daily flights and a more than 110 flights per week between London and New York - the most of any airline or alliance.
• Connect from NYC to more than 40 destinations.
• Every seat in our First and business class cabin converts into a fully-lie flat bed.
MORE FLIGHTS, MORE CHOICE
London – Los Angeles
• The most flights with 4 daily trips between London Heathrow (LHR) and Los Angeles (LAX).
• Morning, midday and afternoon flights from LHR, returning from LAX in the afternoon and evening.
• Connections to over 80 destinations from both LHR and LAX.
• Travel on board American’s Boeing 777-300ER and 777-200 Retrofit and Bitish Airways’ Airbus A380 with fully lie-flat beds in First and Business cabins.
EVERY FLIGHT. EVERY TIME.
Lie-flat between London and the U.S.
The best premium experience across the Atlantic – flat out • Every flight between London Heathrow (LHR) and the U.S. offers fully lie-flat seats in First and Business.
• Modern interiors, increased entertainment options, an industry-leading personal workspace and a more private inflight experience bring customers an even better journey.
• Wi-Fi on every flight to Chicago (ORD), Dallas Fort Worth (DFW), Miami (MIA), New York JFK, Los Angeles (LAX), Miami (MIA) and Raleigh Durham (RDU) operated by American Airlines on our Boeing 777-300, 777-200 Retrofit and 787 Dreamliner aircraft.
oneworld Global Support
•Support teams enable us to offer customers the best connection experience between oneworld® carriers at key cities.
•Hosts will meet customers with missed or express connections.
•Customer bus transfer in Chicago from AA arrivals T3 to BA departures T5. Customers remain airside and are not required to re-enter through the security checkpoint.
Support, recognise,
connect
•Boston, Chicago O'Hare, Dallas Fort Worth, Helsinki, Hong Kong, London Heathrow, Los Angeles, Madrid, Miami, New York JFK, and Tokyo Narita.
11 support centres
•Allows all partners to seek the best re-accommodation options for customers in the even of flight disruption.
•Utilizes network capacity of all joint business partners. •Prioritizes highest value customers first.
Auto re-accom
tool
Global Lounges
Our Global Lounges an exclusive space to relax or be productive Enjoy a range of services including:
• Conference rooms
• Business suites
• Complimentary Wi-Fi
• Premium variety of food and beverage including premium wine and Champage
• Entertainment zones
• Showers
Refresh on Arrival in London Customers arriving at London Heathrow can get ready for the day ahead at American Airlines (Terminal 3) or British Airways (Terminal 5) Arrivals Lounges, with showers, pressing service, breakfast and business centres.
GET CLOSER TO ELITE STATUS
Frequent Flyer Benefits
Elite status customers have access to a number of benefits, no matter which oneworld® airline or cabin class they are flying: • Priority check-in
• Preferred seating*
• Priority standby and wait listing*
oneworld Sapphire and Emerald members also benefit from: • Access to business class lounges
• Priority boarding
• Extra Baggage Allowance
• Priority Baggage Handling**
• Fast Track at security lanes*
For full details, visit oneworld.com/ffp
*where offered
• **not currently available on all flights operated by British Airways
UPDATES
BRITISH AIRWAYS
BRITISH AIRWAYS TOPS THE LIST OF UK’S BIGGEST AND BEST 'SUPERBRANDS‘
British Airways flying high
• British Airways has been named top Consumer and top Business Superbrand - the third year
running the airline has won both awards • The airline has won Consumer Superbrand for a fourth consecutive year and Business
Superbrand for the third year in a row. • The results follow a poll of UK consumers and British business professionals who judge brand
quality, reliability and distinction.
Oakland, California
• British Airways launches a year round direct service from London Gatwick to Oakland, San Francisco Bay, California on the March 28, 2017
• Operating 4 services a week during the summer schedule (which will be reduced to 3 services a week during winter)
• The city across the bay from San Francisco will be served by B777-200 aircraft with a 3-cabin configuration
Flight schedule
Flight # Sector Departure Arrival Frequency Aircraft
BA 2279 LGW-OAK 1020 1315 Mon, Thu, Sat Boeing 777-200
BA 2278 OAK-LGW 1505 0925+1 Mon, Thu, Sat Boeing 777-200
BA 2279 LGW-OAK 1125 1420 Tue Boeing 777-200
BA 2278 OAK-LGW 1610 1030+1 Tue Boeing 777-200
Fort Lauderdale, Florida,
• British Airways is to start flying a new year round service from London Gatwick to Fort Lauderdale, Florida, USA from July 6, 2017
• Operating 3 services a week (which will be increased
to 4 services a week during peak summer July 16 - September 3)
• The route will be served by a 777-200 aircraft with a 3-cabin configuration
Flight schedule
Flight # Sector Departs Arrives Frequency Aircraft
BA2169 LGW - FLL 0925 1345 Tue, Thu, Sat (Sun 16Jul-03Sep) B777
BA2168 FLL - LGW 1700 0630+1 Tue, Thu, Sat (Sun 16Jul-03Sep) B777
New Orleans, Louisiana
• British Airways is delighted to announce a brand new direct service between London Heathrow and New Orleans, launching March 27, 2017
• The flights will operate from London LHR Terminal 5, four times per week
• British Airways will be the only airline flying direct between Europe and the Louisiana city
• The route will be operated by a three-class Boeing 787-8 Dreamliner
Flight schedule
Flight # Sector Departure Arrival Frequency Aircraft
BA 225 LHR-MSY 1540 1940 Mon, Wed, Fri, Sat Boeing 787-8
BA 224 MSY-LHR 2120 1200+1 Mon, Wed, Fri, Sat Boeing 787-8
ANY QUESTIONS?
THANK YOU
Appendix
US Hubs
CHARLOTTE
North America Hubs
Charlotte Douglas International Airport (CLT) is American’s second largest hub.
Departures • 654 daily flights, 145 destinations, serving 23
countries • American Airlines operates from concourses B, C, D
and E.
Lounges • Admirals Club®
• Concourse B – inside security check point, between gates 3 and 5.
• Concourse C – intersection of C and D concourses.
CHICAGO O’HARE
North America Hubs
Chicago O’Hare (ORD), established in 1982, is one of American’s largest hubs. Departures • Up to 445 daily departures. • Up to 122 nonstop destinations serving 11 countries. • American Airlines operate from Terminal 3 and 5. • British Airways operates from Terminal 5. • Iberia operate from Terminal 3. Lounges • Admirals Club® - Terminal 3, Concourse G, after
security, across from Gate G8. • Admirals Club - Terminal 3, after Security, in the
crosswalk between Gates H6 and K6. • FlagshipTM Lounge - Terminal 3, Gate K19.
• British Airways Terraces / First Lounge - Terminal 5
Airside between gates M11 and M12.
DALLAS FORT WORTH
North America Hubs
Dallas/Fort Worth (DFW) is home to American Airlines Headquarters and American’s largest hub, established in 1981. Departures • Up to 829 daily departures. • Up to 196 nonstop destinations, serving 30 countries. • American Airlines operate from Terminals A, B, C, D and E. • British Airways operate from Terminal D. Lounges • Admirals Club®
• Terminal A, after Security, across from Gate 24. • Terminal B, after Security, between Gates 3 and 6. • Terminal C, after Security, between Gates 19 and 20. • Terminal D, after Security, 5th level, between Gates
D23 and D24.
• British Airways Executive Club - Terminal D near gate D21. .
LOS ANGELES
American Airlines Hubs
Los Angeles (LAX) has served California for American since 1930. Departures • 199 daily departures, 60 nonstop destinations,
serving 10 countries. • American Airlines operate from Terminal 4 and 5. • British Airways operate from TB and Iberia operate
from T4. Lounges • Admirals Club® - Terminal 4 near gate 40. • FlagshipTM Lounge - Terminal 4, across from Gate
40, entrance through Admirals Club® lounge.
• oneworld® Los Angeles Lounge - Level 5, Tom Bradley International Terminal .
MIAMI
American Airlines Hubs
Miami (MIA), American’s gateway to the Southern Hemisphere and South Florida, is a critically important economic engine for American. Departures • More than 352 daily departures. • 127 nonstop destinations, serving 43
countries/territories. • American Airlines operate from concorse D and E. • British Airways and Iberia operate from concourse E. Lounges • Admirals Club® - Concourse D near gates D15 and
D30. • Admirals Club - Concourse E on the 2nd level. • FlagshipTM Lounge – post security, 2nd Level.
• American Airlines, British Airways, Iberia Premium
Lounge - Central Terminal, Concourse E, after security, Level 5.
.
NEW YORK
American Airlines Hubs
New York has served the market for more than 80 years for American Airlines. There are four New York area airports – LaGuardia (LGA), JFK, Newark (EWR) and White Plains/Westchester County (HPN). Departures • 100 daily departures, 64 nonstop destinations,
serving 17 countries. • American Airlines operates from Terminal 8 JFK. • British Airways and Iberia operate from Terminal 7
JFK. Lounges • FlagshipTM Lounge and Admirals Club®
• Terminal 8 - International Departures - airside Concourse B on the Mezzanine level.
• Terminal 8 - Domestic Departures - airside Remote Concourse C across from Gate 42.
• British Airways Lounges - Terraces - Terminal 7
airside, First Lounge - Terminal 7 airside.
PHILADELPHIA
American Airlines Hubs
Philadelphia International Airport (PHL) Departures • 470 daily departures, 117 non-stop destinations,
serving 25 countries • American Airlines operate from Terminal A. B, C and
F. Lounges • Admirals Club®
• Concourse A West – Mezzanine level, gates A15 and A16.
• Concourse A East – near gate A4. • Concourse B/C– Level 3 • Concourse F – level 2.
• British Airways Galleries Club / First Lounge -
Terminal A, airside, West Concourse.
PHOENIX
American Airlines Hubs
Phoenix Sky Harbor International Airport (PHX) is a popular gateway to Western U.S. tourist destinations including Hawaii. Departures • 307 daily flights, 81 destinations, serving 4
countries/territories. • All departures and arrivals for the new American operate
in Terminal 4, concourses A & B. • British Airways operates from Terminal 4, concourse B. Lounges • Admiral’s Club® lounges: • Concourse A - Terminal 4, above gates A7 and A9. • Concourse A - between gates A19 and A21. • Concourse B - above gates B5 and B7.
• British Airways Terraces Lounge / First Lounge - Terminal
4, airside at the end of the Gates B15-B28 pier.