american communication

7/27/2019 American Communication

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Group members

Maha Riaz BB-09-06

Aneeqa Mehmood BB-09-08

Fatima tul Zahra BB-09-56Fatima tuz Zahra BB-09-58

Khawaja Haris Hassan BB 09 98

Sohaib Iftikhar BB 09 124


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Business communication andEtiquettes in Pakistan, China and

U.S.A.


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VERBAL COMMUNICATION

Verbal communication encompasses any form

of communication involving words, spoken,

written or signed.


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WHY IS VERBAL COMMUNICATION

IMPORTANT?

To inform others of our needs or to transfer

knowledge.

Clarification.

Provides missing information.

To correct a wrong.

More effective than an action. Deepens and creates new relationships.


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NON-VERBAL COMMUNICATION

Non-verbal communication can affects

people's perceptions in significant ways.

It includes:

Body language, such as Gestures.

Facial expressions.

Eye contact .

Posture.


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The sound of our voice, including pitch, tone

and volume are also forms of non-verbal

communication.

The meaning behind someone's words is often

entirely different than the literal translation.


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WHY IS NON-VERBAL

COMMUNICATION IMPORTANT?

Five main functions of non-verbal communication:

To express emotions.

Communicate interpersonal relationships.

Support verbal interaction.

Reflect personality.

Perform rituals, such as greetings and goodbyes.


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HOW TO IMPROVE VERBAL AND

NON-VERBAL COMMUNICATION?

Effective listening.

Think before you speak.

Being aware of what we say and how we sayit.

Adapt quickly to the situation.


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BUSINESS COMMUNICATION

& ETIQUETTES

ISLAMIC REPUBLIC OF PAKISTAN


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BUILDING RELATIONSHIPS &

COMMUNICATION

Pakistanis prefer to work with people they knowand trust.

Relationships take time to grow.

Pakistanis often ask personal questions as a wayto get to know you as a person.

If possible, it is best to answer these questions.

Pakistanis do not require as much personal

space as most western cultures do. Pakistanis are generally indirect communicators.

Respect Seniors


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Pakistanis prefer to do business in person.Telephone seems impersonal.

Be prepared to flatter and be flattered.

Pakistanis prefer to converse in a non-controversial manner, so they will say they "willtry" rather than admit that they cannot or willnot be able to do something.

Therefore, it is important to ask questions inseveral ways so you can be certain whether theywill do it or not.


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WORKING RELATIONSHIPS IN PAKISTAN

Negative emotions are normally not shown in public.People from Pakistan are polite and not very likely tocomplain about their superiors or their managementstyle.

Personal problems at work are dealt with in private.

Pakistanis prefer to keep their problems to themselvesand tend to only discuss them with family and closefriends.

When communicating with Pakistanis, the persons title

and surname should be used until they invite you touse the first name.


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FATIMA TUZ ZAHRA

BB-09-58


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BUSINESS PRACTICES IN PAKISTAN

When greeting your Pakistani business partner shake handsand take your time.

Introduce yourself and ask about your colleagues well-beingand family, but avoid asking about their wife or daughters.

During meetings and negotiations you should maintainindirect eye contact and stay calm at all times.

Pakistanis tend to avoid using their hands and arms whenthey communicate.

Instead, they will often put their hand on someones shoulder.

The decision making process is very slow in Pakistani culture Foreigners often find that Pakistanis talk quite loudly but this

is not an expression of anger or power.


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BUSINESS MEETING ETIQUETTE

Appointments are necessary and should be made, inwriting, 3 to 4 weeks in advance. Plan ahead as much asyou can.

The best time to schedule meetings is in the late morningor early afternoon.

If at all possible, try not to schedule meetings duringRamadan.

English is widely spoken and understood in major cities.

You should arrive at meetings on time and be prepared to

be kept waiting. Pakistanis strive for punctuality, but are not always

successful.


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It is not uncommon to have a meeting cancelled at the lastminute or even once you have arrived.

In general, Pakistanis have an open-door policy, even whenthey are in a meeting.

Meetings are formal. And wearing jeans is avoided. Deadlines are seen as rather flexible.

During the first several meetings, business may not bediscussed at all as the relationship is still being developed.

Meetings are not scheduled at namaz time.

Business meetings start after prolonged inquiries abouthealth, family, etc


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NEGOTIATING

Companies are hierarchical. Decisions are made by the

highest-ranking person.

The society is extremely bureaucratic. Most decisions require

several layers of approval.

Decisions are reached slowly.

If you change negotiators, negotiations will have to start over.

Pakistanis are highly skilled negotiators.

Pakistanis can become highly emotional during negotiations Price is often a determining factor in closing a deal

Pakistanis strive for win-win outcomes.

It often takes several visits to accomplish simple tasks.


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GIFT GIVING ETIQUETTE

If invited to a Pakistani's home, bring the hostess a

small gift such as flowers or good quality chocolates.

Men should avoid giving flowers to women.

If a man must give a gift to a woman, he should saythat it is from his wife, mother, sister, or some other

female relative.

Gifts are not opened when received. Gifts are given with two hands.


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DINING ETIQUETTE

Dress conservatively.

Arrive approximately 15 minutes later than the stipulated timewhen invited to dinner or a small gathering.

You may arrive up to one hour later than the stipulated time wheninvited to a party.

Show respect for the elders by greeting them first. Guests are served first. Then the oldest, continuing in some rough

approximation of age order until the youngest is served.

Do not start eating until the oldest person at the table begins.

You will be urged to take second and even third helpings. Saying

"I'm full" will be taken as a polite gesture and not accepted at facevalue.

Eat only with the right hand.


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PAKISTANI BUSINESS ETIQUETTE

(DOS AND DONTS)

DO try to establish close contacts with Pakistani businesspartners as this will help you in your business endeavors.

DO ensure, if you are a woman, that you are dressedproperly.

DO give and receive a gift using both hands. DONT be surprised by personal questions your Pakistani

partner may ask. They do this to get to know you. So it isbest to answer them.

DONT be surprised if you have to take you shoes off when

entering a Pakistani home.. DONT shake hands with a Pakistani woman if you are a

man until she extends her hand to you.


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Fatima Gill

BB-09-56


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Communication inUNITED STATES Of AMERICA


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American Culture Values

Individualism

(Apparel, Fairness, Privacy, Risk taking.)

American Dream

Attitude Towards Other Countries

Time Differences


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Business Etiquette

Firm handshake

First names in first meetings

Business Cards Less small talk and more about business

Smoking

Dont ask personal questions

Saying Thankyou and Goodbye


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Business Entertaining

Breakfast Meetings/Business

Lunch

Restaurant Tip

Who pays for the

business/social meal?


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Gift Giving

Expensive Gifts

Small gifts with company logo

Ways of Saying Thank you

Dinner Invitations


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Contracts

Detailed, written contracts

Rules and Legal Advice

Getting your contract checked with

your lawyer.

Conflict resolution


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American Business Values

1)Time

2)Love of competition.

3)How you use the information

4)Win/win approach

5)Facts and figures

6)Appointments

7)Get to the point quickly

8)Emails should be answered within 24 hours


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Business Communication Style: Non-

Verbal

Look directly in the eye.

Standard distance.

Americans are informal.

It is OK to use one hand to offer items.


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Idioms

Language is full of idiomatic expressions:

You can't win if you don't play.

back-of-the-envelope calculations

belt-tightening

(to) compare apples to oranges

(To) drum up business


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crunch time

dog-eat-dog world

(to) throw cold water over (an idea, aplan

(to) work down to the wire


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reality check

(to) plug (a product)

(The) hard sell

(To) jump through hoops


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Aneeqa Mehmood

BB-09-08


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Verbal Communication in China


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Some Chinese idioms

Business is business.

Get the moon from the bottom of the sea.

(This is spoken in a situation when someone

wants to do something impossible.)

If you keep using a small string you can cut

down a whole tree. (If you persevere, you can

finish a great task.)


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Some donts in Chinese

Losing face means that one has lost his

dignity, social standing, honor and

trustworthiness.

Always use a passive tone and voice.

There is a proverb that is good for you to

know, "A person needs face as a tree needs its

bark."


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Try not to start confrontations by pointing

your finger, blaming others, or making

accusations, even when another person is

totally at fault.

If you are in a business situation, pull them

aside instead of going crazy in public.

Definitely try to avoid confrontation.


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Non-Verbal Communication

Kinesics/ body language:

Gestures:

A proper way to ask a person to come over is

to have your palm face down and moving your

fingers with scratching motions.

If the Chinese people want to point a finger at

a person, they will point at the face or nose

area.


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Positive gestures

Greetings : When you meet an old person you

should lower your head and bend slightly to

show respect.

Shaking hand is not used

between people of unequal

social status but between

business mans and friends.


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Thank you

Wish you good fortune


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Thank you for serving me.


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Neutral Emotion

Hesitation:

Confrontation with a

difficult problem.


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Negative Gesture

Insulting: When people show

gestures like this one that means

that they look down upon

somebody.


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Eye Contact

To look at somebody while listening to him or

her is a sign of showing respect.

Chronemics/ Time:

Not to arrive on time for a business meeting

will cause the host to lose face.


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Sohaib Iftikhar

BB-09-124


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Business Relationships in China..

Corporate Gifts

Business Cards


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Corporate Gifts

The best time to exchange gift is at the

beginning of the event.

Watch and wallet are acceptable gifts.

Avoid expensive and luxury gifts.

Stay away from cash.

Buy gifts for everyone not only for anindividual.


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Business Cards

The best time to exchange cards is at the

beginning of meeting.

Do receive card with both hand.

Business card should be double sided.

After receiving place the card on desk.

When a person presents a business card toyou, do try to read it.

Dont write on the back of business card.


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Meeting Etiquettes

Before Meeting:

Male dress code is dark suit and tie.

Try to look your best before going to the meeting.

Do know that Chinese people often will be late.

Take appointment before going to the meeting.

Take appointment 3 weeks before.


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During Meeting:

The highest ranking or senior person will always stepin first and the others follow.

Greet the highest ranking person first.

Do try to greet everyone in the group.

When sitting down, the Chinese people will sit inorder of rank as well.

Tea will be served at the beginning of the meeting.

At the beginning of the banquet, the Chinese people

tend to talk about something other than business.


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Meetings mostly will take a long period of time.

In a meeting, there will only be one representative

on each side that has permission to speak. Interrupting a conversation while others are talking is

considered inappropriate and rude.

Be careful about using color in your presentation

because color has special meaning to it.

It is appropriate for you to take notes during a

meeting.


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Dining/Banquet Etiquettes

At the beginning of the banquet, people will pretendto avoid sitting at the guest of honor seat.

If you know you are the guest of honor and aforeigner, then when the host shows you the seat

don't hesitate to sit down. The people will eat food family style.

all the empty bowls and plates will always be a pairof chopsticks.

Try to pick the dish which is close to you.

Dont eat with fingers.


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