amir pathan

8/19/2019 Amir Pathan

1/72

SUMMER TRAINING REPORTSUMMER TRAINING REPORT

ON ON“TO STUDY THE POLICY AND PROCEDURE

OF RECRUITMENT & SELECTION”

AT

WHIRLPOOL OF INDIA LTD.WHIRLPOOL OF INDIA LTD. SUBMITTED IN THE PARTIAL FULFILLMENT OF DEGREE OF

BACHELOR OF BUSSINESS ADMINISTRATION

(SESSION 2013-1 !

S"#$% ' )* S"#$% ' #+*

MRS. JYOTI MALHOTRA AMIR KHAN

(LECTURER BBA DEPARTMENT) BBA 5 th semester

Ro No! "#$"$

D.A.,. CENTENARY COLLEGE

N.H.-3 N.I.T. FARIDABAD-121001 (HARYANA!


2/72

AC NOWLEDGEMENT

I %o& ' e to th*+ * the em, o-ees %ho 'es, te the r &s- s/he'& e too the ,* +s o0

1 2 +1 the r 2* &* e t me.

A rese*r/h st&'- /*++ot e /om, ete % tho&t * e *+' % +1 +s, r*t o+3 1& '*+/e *+'

/o!o,er*t o+ 0rom 2*r o&s 4&*rters.

I t* e th s o,,ort&+ t- to e ,ress m- 'ee, se+se o0 1r*t t&'e to * those %ho ' re/t - *+'

+' re/t - he , me + ,&rs&*+/e o0 th s rese*r/h st&'-.

I %o& ' e to th*+ o0 Mrs. JYOTI MALHOTRA3 %ho ,ro2 'e' me % th her 2* &* e

t me3 s&,,ort *+' +s, r*t o+ '&r +1 the ,&rs&*+/e o0 th s rese*r/h st&'-. 6 tho&t her

1& '*+/e3 th s st&'- %o& ' +ot h*2e ee+ + ,rese+t 0orm.

I %o& ' * so e to th*+ 0*/& t- 1& 'e )/ DA, CENTENARY COLLEGE 0or

2* &* e s&11est o+ *+' /oo,er*t o+ * the t me.

The e ,ert se + th s st&'- e o+1s to those me+t o+e' * o2e3 * the errors *re m +e.

AMIR KHAN


3/72

PREFACE

I+ th s er* o0 1 o * 7*t o+ *+' er* 7*t o+s o0 e/o+om-3 &s +ess ,r*/t /es h*2e

E2o 2e' *+' *re + the ,ro/ess *+' ,ro/e'&res o0 1o2t. I+ th s /o+te t 3te/h+ /* *+' 0 e '

e'&/*t o+ h*s * so /h*+1e' ts str 2e 0or e /e e+/e to meet 1 o * st*+'*r'

8 2 +1 th s '&e /o+s 'er*t o+ 3,r*/t /e tr* + +1 s/he'& es h*2e ee+ + +'&/te' + /

/&rr /& &m o0 te/h+ /* st&' es *s the- 1 2e ,r*/t /* e ,os&re to */t&* /o+' t o+.

It s m*tter *s 1re*t , e*s&re 0or me to ,rese+t the 0o o% +1 re,ort o+ m- +'&str *

tr* + +1 + *t 6HIRLPOOL INDIA LTD.

It o&t +es the %ho e /o&rse o0 m- tr* + +1 + * s,e/ 0 / *+' or e+te' m*++er. The *s /

* m o0 th s re,ort s to m- st&'- the or1*+ 7*t o+ set &, o0 the +'&str-3 to st&'- * o&t the' 2 s o+ o0 2*r o&s o/ s3 *& *r- &+ t *s %e *s *test te/h+ 4&es.

AMIR KHAN

INDE9


4/72

C ' P %4"5 6 P 7' N).

1 INTRODUCTION TO THE TOPIC :!"

2 COMPANY PROFILE #!";

3 REVIEW OF LITERATURE #

8 RESEARCH METHODOLOGY Objective of st !" Sco#e of st !" Rese$%c& 'et&o! Li'it$tio(

=$!5"

9 DATA ANALYSIS ) INTERPRETATION 5#!?=

CONCLUSION ) SUGGESTION ?5!?>

: *I*LIOGRAPHY ?$!?;

; APPENDICES >#


5/72

CHAPTER-1

INTRODUCTION

TO THE TOPIC

INTRODUCTION TO THE TOPIC

T ' T% 5' )/ ' P )


6/72

Re/r& tme+t s the ,ro/ess o0 se*r/h +1 0or ,ros,e/t 2e em, o-ees *+' st m& *t +1 them

to *,, - 0or @o s + the or1*+ 7*t o+ .To re/r& t me*+s to e+ st3 re, e+ sh or re +0or/e. It

re0ers to the ,ro/ess o0 r +1 +1 to1ether ,ros,e/t 2e em, o-ees *+' em, o-er % th *

2 e% to st m& *te *+' e+/o&r*1e the 0ormer to *,, - 0or * @o % th the *tter. The ,r m*r-

,&r,ose o0 re/r& tme+t *+' se e/t o+ s to */h e2e o+e 'es re' * m .e. , / +1 the r 1ht

,erso+ 0or the r 1ht @o s

Se e/t o+ s the ,ro/ess o0 /*re0& - s/ree+ +1 the /*+' '*tes to /hoose the most s& t* e

,erso+ 0or the @o 2*/*+/ es to e 0 e'. U+'er t 4&* 0 /*t o+s3 tr* + +13 e ,er e+/e3 *+'

*/ 1ro&+' o0 *,, /*+t *re e2* &*te' + the 1ht o0 @o re4& reme+t. It ' 2 'es the

/*+' '*tes +to t%o /*te1or es +*me -3

*) Those %ho *re em, o-e'. ) Those %ho *re to e re@e/te'..

INTRODUCTION TO THE COMPANY

The Re0r 1er*t o+ +'&str- + I+' * s 0*st 1ro% +1 *+' % th the *'2e+t o0 1 o * r*+'s

the +'&str- h*s %o e+ &, to +e% o,,ort&+ t es *+' +e% /h* e+1es. 6h r ,oo s

*sso/ *t o+ % th I+' * 1oes */ to the -e*r :;$> % th the est* shme+t o0 the @o +t

2e+t&re 6h r ,oo Lt'.

6h r ,oo Cor,or*t o+ s the %or ' s e*' +1 m*+&0*/t&rer *+' m*r eter o0 m*@or home

*,, *+/es the +'&str- s 0*st 1ro% +1. There h*s ee+ * r*, ' e+tr- o0 1 o * r*+'s

%h /h h*s res& te' + o/* +0r*str&/t&re +'&str- %* +1 &, to o,,ort&+ t- *+' o0

/o&rse the thre*ts.6h r ,oo , *+s to *&+/h ,ro'&/ts to s& t the I+' *+ /&stomer +

2*r o&s +/ome 1ro&,s. 6h r ,oo ,ort0o o % 0o o% ts to,!= *1e+'* + I+' *

Re0r 1er*tors3

6*sh +1 m*/h +es3

A r /o+' t o+ers

M /ro%*2es

I+ to'*- s /om,et t 2e e+2 ro+me+t or1*+ 7*t o+s 1re*test *ssets *re the h&m*+ /*, t*

,ossesse' - them. It s the em, o-ees %ho m* e m*@or ' 00ere+/es to

or1*+ 7*t o+sre1*r' +1 the ,ro0 t* t-3 1ro%th3 /om,et t 2e+ess3 e00e/t 2e+ess3 *+' the


7/72

smooth 0&+/t o+ +1 o0 the s-stems. E2er- se*r/h /o+'&/te' 0or * +e% em, o-ee sh*,es

the 0&t&re o0 the or1*+ 7*t o+. E*/h se*r/h h*s the ,ote+t * o0 *'' +1 to the r*+1e o0 e-

t* e+ts3

/*,* t es *+' %or +1 st- es esse+t * 0or or1*+ 7*t o+ s s&//ess.

It s * so tr&e th*t there s * r s + e2er- se*r/h. I0 +ot 1 2e+ the t me3 *tte+t o+ *+'

/*re0& tho&1ht3 there s * r s o0 m* +1 * *' m*t/h et%ee+ /*+' '*te *+' ,os t o+ +

%*-s th*t h*m,er the /om,*+- s s&//ess. The o @e/t 2e o0 the ,ro@e/t &+'ert* e+ s to

&+'erst*+' *+' m,ro2e the ,ro/ess o0 Re/r& tme+t Se e/t o+.

St*00 +1 s * o&t h r +1 the r 1ht ,eo, e % th the r 1ht s s *t the r 1ht t me.

M* +1 s&re -o& h re %e s so m,ort*+tF Comm tte'3 mot 2*te'3 4&* 0 e' em, o-ees

*re the re*so+ -o&r or1*+ 7*t o+ */h e2es ts ,&r,ose. L e other sm* or1*+ 7*t o+s -o&

/*++ot *00or' to e short!st*00e'. Yo&r m te' 0 +*+/ * reso&r/es me*+ th*t h r +1m st* es /*+ e * h&1e 0 +*+/ * &r'e+. H r +1 the %ro+1 ,erso+ s * ,oor &se o0

reso&r/es 0or re/r& t +1 *+' or e+t +1 * +e% st*00 mem er3 *+' the /ost s /om,o&+'e'

%he+ * h r +1 m st* e ero'es em, o-ee mor* e3 ' sr&,ts -o&r o00 /e *+' ,erh*,s e2e+

/*&ses * 2* &e' em, o-ee to 4& t. Re,* r +1 the '*m*1e /*+ t* e * ot o0 t me *+' e00ort.

H r +1 the r 1ht ,eo, e t* es t me *+' /*re0& , *++ +1. A+' h r +1 e00orts *re more e -

to ,*- o00 %he+ the 1ro&+'%or to s&,,ort them s + , */e


8/72

CHAPTER-2

COMPANY PROFILE


9/72

ABOUT COMPANY

The Re0r 1er*t o+ +'&str- + I+' * s 0*st 1ro% +1 *+' % th the *'2e+t o0 1 o * r*+'s

the +'&str- h*s %o e+ &, to +e% o,,ort&+ t es *+' +e% /h* e+1es. 6h r ,oo s*sso/ *t o+ % th I+' * 1oes */ to the -e*r :;$> % th the est* shme+t o0 the @o +t

2e+t&re 6h r ,oo Lt'.


*,, *+/es the +'&str- s 0*st 1ro% +1. There h*s ee+ * r*, ' e+tr- o0 1 o * r*+'s

%h /h h*s res& te' + o/* +0r*str&/t&re +'&str- %* +1 &, to o,,ort&+ t- *+' o0

/o&rse the thre*ts.6h r ,oo , *+s to *&+/h ,ro'&/ts to s& t the I+' *+ /&stomer +

2*r o&s +/ome 1ro&,s. 6h r ,oo ,ort0o o % 0o o% ts to,!= *1e+'* + I+' *

Re0r 1er*tors3

6*sh +1 m*/h +es3

A r /o+' t o+ers

M /ro%*2es

A h 1h 1ro%th *re*s3 %h /h * o% t to e2er*1e 6OI s e st +1 stre+1ths.

The %h r ,oo ,ro'&/ts /&rre+t - *2* * e + the m*r et +/ &'e Re0r 1er*tors *+'

%*sh +1 m*/h +es. 6h r ,oo 1&*r*+tees ,er0orm*+/e3 ,rom se *+' re * t- o0 ts

,ro'&/ts. A 6h r ,oo ,ro'&/ts *re */ e' - s& t* e %*rr*+t es *+' * % 'e +et%or o0

ser2 /e /e+ter. Em,h*s s s , */e' o+ *0ter s* es ser2 /e *+' %h r ,oo str 2es to */h e2e

those 1o* s. I+ re0r 1er*tors the +'&str- 1ro%th h*s ee+ ess th*+ ">G. The :?5L

o//&,- *ro&+' >5G se1me+t o0 m*r et. The m* + , *-ers + the m*r et *re L83 8o're@3BPL3 6h r ,oo 3 E e/tro & *+' 'eo/o+. 6h r ,oo h*s * m*r et sh*re o0 * o&t #


10/72

COMPANY ,ALUES

E>' + H)$'... E>' +? ' '. W% P % ' P 66%)= = P' /) $ =4' .

These %or's re,rese+t the 2 s o+ th*t % 1& 'e 6h r ,oo +to the 0&t&re.

6h r ,oo /re*te the %or ' s est home *,, *+/es3 'es 1+e' to m* e 0e e*s er *+' more

e+@o-* e 0or * ,eo, e. O&r 1o* s * 6h r ,oo ,ro'&/t + e2er- home3 e2er-%here.

6h r ,oo % */h e2e th s - /re*t +1

P % '... + o&r %or *+' e*/h other

P 66%)=... 0or /re*t +1 &+m*t/he' /&stomer o-* t- 0or o&r r*+'s

P' /) $ =4'... res& ts th*t e / te *+' re%*r' 1 o * +2estors % th s&,er or ret&r+s

6h r ,oo r +1 th s 're*m to 0e thro&1h the ,o%er o0 o&r &+ 4&e 1 o * e+ter,r se *+'

o&r o&tst*+' +1 ,eo, e... %or +1 to1ether... e2er-%here. O&r em, o-ees 2e - the

2* &es! *se' str*te1- th*t h*s m*'e 6h r ,oo the +ter+*t o+* e*'er th*t %e *re to'*-.

O&r 2* &es re,rese+t %ho %e *re to o&r /&stomers3 o&r +2estors *+' to e*/h other. A+'

the %*- there,rese+t the /om,*+- 'emo+str*tes ho% %e 'o &s +ess the r 1ht %*-.

R'6 '4

The- 2e & t *+ em, o-ee /& t&re %here * e e0s3 ,ers,e/t 2es *+' o, + o+s *re

%e /ome *+' 2* &e'.

I= '7 % + The h 1h ro*' s the o+ - o+e %e t* e 0rom the ,eo, e %e h re to the / e+ts %e ser2e. As

%e o0te+ s*-3 There s +o r 1ht %*- to 'o the %ro+1 th +1.

D%>' 6% +

B- /o+st*+t - see +1 0resh *,,ro*/hes3 +e% 'e*s *+' ' 00ere+t o&t oo s3 %e & ' o&r


11/72

s&//ess *+' se/&re o&r 0&t&re.

T' $?) @ rom the 0 rst to the *st3 %e t* e e*/h ste, 0or%*r' *s * te*m.S, r t o0 % + +1.6e %

e/ome * e*' +1 1 o * /o+s&mer so &t o+s /om,*+-. O&r /& t&re *+' 2* &es %

e+* e +' 2 '&* s *+' te*ms to re*/h e tr*or' +*r- e2e s o0 ,er0orm*+/e th*t % /re*te

/om,*+- s, r t3 ,r 'e + *//om, shme+ts *+' o&tst*+' +1 res& ts 0or * o0 o&r

st* eho 'ers.

,ISION

+Re$c&i(, -o%.!-i!e to b%i(, e/ce..e(ce &o'e +

EVERYHOME, EVERYWHERE WITH PRIDE, PASSION AND

PERFORMANCE’

6h r ,oo 3 + ts /hose+ +es o0 &s +ess3 % 1ro% % th +e% o,,ort&+ t es *+' e the

e*'er + *+ e2er!/h*+1 +1 1 o * m*r et. 6e % e 'r 2e+ - o&r /omm tme+t to/o+t +&o&s 4&* t- m,ro2eme+t *+' to e /ee' * o&r e t +1 stre+1ths *+' 'e2e o, +1

+e% /om,ete+/ es. 6e % e m*r et 'r 2e+3 e00 / e+t *+' ,ro0 t* e. O&r s&//ess %

m* e 6h r ,oo * /om,*+- th*t %or '% 'e /&stomers3 em, o-ees *+' st* eho 'ers /*+

'e,e+' &,o+.

MISSION

6e % e 'em*+' +1 o0 o&rse 2es so *s to /*re 0or o&r /&stomers e +o other r*+' 'oes.

6e % ser2e % th ,r 'e + e2er- I+' *+ home *+' r +1 ,ros,er t- to o&r +2estors.

6e % '*re to /h*+1e the st*+'*r's o0 o&r +'&str- *+' e the e+2- o0 o&r

/om,et tors.


12/72

INTRO ISION STATEMENT O 6HIRLPOOL

“E,ERY HOME E,ERYWHERE ?% PRIDE PASSION

PERFORMANCE.”

THE 6HIRLPOOL MISSION STATEMENT

6e % e 'em*+' +1 o0 o&rse 2es so *s to /*re 0or o&r /&stomers e +o other

r*+'s.

6e % ser2e % th ,r 'e + e2er- I+' *+ home *+' r +1 ,ros,er t- to o&r +2estors

6e % '*re to /h*+1e the st*+'*r's o0 o&r +'&str- *+' e the e+2- o0 o&r

/om,et tors.

6e % e the e*'er + home *,, *+/es3 %h /h * others % %*+t to em& *te.


13/72

ABOUT WHIRLPOOL CORPORATION


*,, *+/es. He*'4&*rtere' *t Be+to+ He ro+3 M /h 1*+3 *+' the m*@or r*+' +*mes +

* o&t :=< /o&+tr es. Tho&1h +o% * 1 o * e*'er3 the /om,*+- e1*+ *s * 0*m - o%+e'

m*/h +es sho, o/*te' + * sm* to%+ o+ E*ster+ Shore o0 L* e M /h 1*+.

WHIRPOOL CORPORATION TODAY

6or ' s e*' +1 m*+&0*/t&r +1 *+' m*r eter o0 m*@or home *,, *+/es.

& +e o0 m*@or home *,, *+/es.

M*+&0*/t&re :" /o&+tr es.

Re2e+&e :" o+.

Em, o-ees =5


14/72

THE HISTORY

o&+'e' + :;:: *s U,to+ M*/h +e Com,*+- ,ro'&/e' motor 'r 2e+ %r +1er %*sher.

So ' 0 rst or'er o0 %*sher + :;:? to se*rs Roe &/ *+' Co!o&r *r1est ret* /&stomer

to'*-.

I+ :;5< the /om,*+- %*s re+*me' the The 6h r ,oo Cor,or*t o+ *&tom*t / '-ers

%ere *''e' to %*sher +e.

I+ :;5$ 6h r ,oo m*'e ts 0 rst +2estme+t o&t s 'e +orth Amer /* + Br*7 .

Re2e+&e re*/he' : o+ + :;?$.

6h r ,oo ,&r/h*se' K t/he+ A '3 r*+' + :;$? *+' e1*+ ts 1 o * 7*t o+ e00orts +

:;$< s

PRODUCTS WORLD WIDE

6*shers

Re0r 1er*tors

M /ro%*2es

A r /o+' t o+ers

Dr-ers

D sh%*shers


15/72

ree7ers

Coo +1 r*+1es

E h*&st 0*+s o2e+s hoo's et/.

WHIRLPOOL S GOAL IN INDIA

To e/ome the most ,ro0 t* e ,ro'&/er o0 t!" ,ro'&/ts re0r 1er*tors *+' %*sh +1

m*/h +es3 + I+' *.

MANUFATURING FACILITES

6h r ,oo h*s m*+&0*/t&r +1 0*/ t es *t three , */es !

6*sh +1 M*sh +es Po+' /herr-3 M*'r*s St*rte' A,r ;=

Re0r 1er*tors *r '* *'3 H*r-*+* St*rte' e ;5

C C 0ree re0. R*+@*+1o*+3 P&+e St*rte' M*r/h ;$

WHIRLPOOL IN FARIDABAD

O+ e r&*r- "= th :;;5 6h r ,oo */4& re' /o+tro +1 +terest + e 2 +*tor o0 I+' *3

tr*' t o+* - the /o&+tr- s *r1est m*+&0*/t&rer *+' m*r eter o0 re0r 1er*tors. 6 th the

m*+&0*/t&r +1 *se + *r '* *'3 H*r-*+*3 th s *sso/ *t o+ * so - e 'e' * +et%or o0

o2er #5


16/72

PRODUCTION CAPACITY IN FRO PLANT

The ,ro'&/t o+ /*,*/ t- + *r '* *' Re0r 1er*t o+ Or1*+ 7*t o+ P *+t s:


17/72

The ++o2*t o+s *re ,*rt o0 6h r ,oo s str*te1- o0 & ' +1 /&stomer o-* t- - *,, - +1

* 'ee,er3 0&+'*me+t* &+'erst*+' +1 o0 /&stomers +ee's3 'es res *+' 0est- es. The

6h r ,oo D&et / othes %*sher *+' 'r-er ,* r ( HE3t &+'er Se*rs3 Roe &/ *+' Co. s

Kenmore Elite r*+')3 %h /h %*s *&+/he' +*t o+% 'e + "


18/72

6h r ,oo o0 I+' *3 *r '* *' /*ters to ts ,o%er re4& reme+ts thro&1h ts o%+

,o%erho&se %h /h h*s >'1 sets o&t o0 %h /h rem* + 0&+/t o+* *t * t me. It * so

/o+s&mes e e/tr / t- 0rom H*r-*+* e e/tr / t- o*r'. Its mo+th - ,o%er re4& reme+t s

*ro&+' :5


19/72

M*ster P e/e

*t Door Re0r 1er*tor

Coro+* De & e

BPL S +1er

OPERA RANG

:;< E te

:;< De & e

":5 E te

":5 De & e

FINANCIAL PERFORMANCE

S* e !:=$


20/72

the /om,*+- * so m*+&0*/t&res 0or some other /om,*+ es .O+ *+ *2er*1e *ro&+' "5"?


21/72

ABOUT THE PLANT

The %ho e , *+t s ro*' - / *ss 0 e' +to s mo+th ,*rts3 %h /h *re

PRESS SHOP

PAINT SHOP

ACCUM OAMIN8 (Door o*m +1 *+' C* +et o*m +1)

E9TRUSION

E APORATOR SECTION

ASSEMBLY LINES

INFORMATION AND HISTORY

I+ :;::3 the U,to+ Brothers (Lo& s3 re'er / 3 *+' Emor-) /re*te' the U,to+ M*/h +e

Com,*+- + St. Jose,h3 MI to ,ro'&/e e e/tr /3 motor!'r 2e+ %r +1er %*shers. Jo +e'

% th Se*rs3 Roe &/ *+' Co. + :;:?3 the U,to+!m*+&0*/t&re' %*shers so ' 0*ster th*+

the rothers /o& ' m*+&0*/t&re them3 th&s /re*t +1 the m&t&* - e+e0 / * re *t o+sh ,

et%ee+ Se*rs *+' 6h r ,oo .

S +/e the :;>


22/72

To'*- the 6h r ,oo Cor,or*t o+ rem* +s the *r1est North Amer /*+ s&,, er o0 m*@or

*,, *+/es to Se*rs &+'er the Ke+more r*+'. I+ter+*t o+* -3 6h r ,oo s * so

re/o1+ 7e' 0or e+er1- e00 / e+t *,, *+/es3 *s %e *s 0or the r /omm tme+t to

e+2 ro+me+t* ,*/ *1 +13 ,ro'&/t o+3 *+' 'es 1+. 6h r ,oo s the %or ' s e*' +1

m*+&0*/t&rer *+' m*r eter o0 m*@or home *,, *+/es3 e/om +1 * tr&ste' ho&seho '

+*me * o2er the %or '.

Lo/*te' + Be+to+ H*r o&r3 MI3 6h r ,oo s Cor,or*te He*'4&*rters 0o/&ses o+ the

so/ * res,o+s t es to the r /omm&+ t- *+' to the e+2 ro+me+t. At 6h r ,oo

Cor,or*t o+ %e t* e o&r e+2 ro+me+t* res,o+s t es 2er- ser o&s -. J&st *s %e h*2e

t* e+ * 1 o * *,,ro*/h to o&r home *,, *+/e &s +ess3 %e e e2e o&r %or ' se+2 ro+me+t* ss&es m&st e *''resse' + * s m *r - /om,rehe+s 2e %*-3 s*-s Je00 M.

ett 13 Pres 'e+t3 Ch* rm*+ *+' CEO o0 6h r ,oo Cor,or*t o+.

6h r ,oo * so 'o+*te' * : m o+ + /*sh3 ,ro'&/ts3 *+' ser2 /es to H&rr /*+e K*tr +*

re e0 e00orts + "


23/72

C&stomer o-* t- e*' 6h r ,oo to -e*rs o0 s&//ess % th *++&* s* es o0 more th*+ :;

o+3 m*r et +1 r*+'s e M*-t*13 K t/he+ A '.

INTRODUCTION O 6HIRLPOOL ( RO) PLANT

The *r '* *' , *+t s o+e o0 the , *+ts + I+' *3 h*2 +1 he*' o00 /e + De h . It s * so

+o%+ *s *r '* *' Re0r 1er*t o+ O,er*t o+ ( RO) *+' %*s est* she' + :;?#. I+

:;;53 % th the mer1e o0 t%o 1 *+t /om,*+ es3 QKe 2 +*tor o0 I+' * *+' Q6h r ,oo

Cor,or*t o+3 USA 3 the rth o0 6h r ,oo o0 I+' * too , */e. It m*+&0*/t&res ' re/t

/oo r*+1e o0 re0r 1er*tors. The tot* s te *re* + RO s :3 ::3">

tot* &t 7e' *re* s ?

RO +o% &ses C C 0ree re0r 1er*+ts (H C) s&/h *sR!:#=* *+' ,o -o so/-*+*te 0or 0o*m +1. The RO * so e ,orts re0r 1er*tors to N 1er *3 B*+1 *'esh3 Sh*r@*h3Ph ,, +es3 Ne,* *+' to /ert* + E&ro,e*+ /o&+tr es. Th s , *+t *//o&+ts 0or

*,,ro m*te - ?


24/72

COMPETITOR

I+ the m*r et o0 home *,, *+/es 6HIRLPOOL3 SAMSUN83 8ODREJ *+' L8 *re

m*@or , *-ers. B&t + the m*r et o0 re0r 1er*tors 6HIRLPOOL 1ot the e*' 0rom * ts

/om,et tors oth - 2o &me *+' re2e+&e (e /e,t L8). The m*@or /om,et tors +

re0r 1er*t o+ m*r et *re ELECTROLU93 8ODREJ3 L8 *+' SAMSUN8

WHIRLPOOL FREE E MODEL

MODEL FEATURES BASE

MSRP

"=.5 C&. t. 6h r ,oo 8o '

S 'e!B-!S 'e Co&+ter!De,th

Re0r 1er*tor

ENER8Y STAR &* 0 e'

GC9SHE N

"";;.


25/72

6h r ,oo 8o ' "#.: C&. t.Co&+ter De,th S 'e!B-!S 'e

Re0r 1er*tor

ENER8Y STAR &* 0 e'

GC3NHA ,

":;;.


26/72

F%ee3e% o( To# e% *

•

":.> C&. t. 6h r ,oo 8o '

To,! ree7er Re0r 1er*tor

GR2SHW P

:"?;.


27/72

:$.; C&. t. To,! ree7er

Re0r 1er*tor

ENER8Y STAR &* 0 e'

GR FHT ,

;$;.


28/72

REPRESENTATI,E OF THE MANAGEMENT IN FRO

:. Mr. *s S +1h* ! P *+t D re/tor

". Mr. P.K S* %*+ ! 8e+. M*+*1er HR

#. Mr. S*+@*- A11*r%* ! 8e+. M*+*1er A//o&+ts

=. Mr. A+ r&'h* es *r ! 8e+. M*+*1er O,er*t o+

5. Mr. A2 +*sh M*th&r ! 8e+.M*+*1er Te/h+ /*

REPRESENTATI,E OF THE WOR MEN IN FRO

:. Mr. Br @ Bh&s*+ ! Pres 'e+t

". Mr.8 r sh ! 8e+er* Se/ret*r-

#. Mr. N.B. S +1h ! /e Pres 'e+t

=. Mr. S*me- S +1h ! Jo +t Se/ret*r-

5. Mr. Pr*2ee+ 8er* ! C*sh er


29/72

CHAPTER-3

RE,IEW OF

LITERETURE


30/72

R'4 "% $'=

AN INTRODUCTION TO RECRUITMENT AND SELECTION

A s&//ess0& em, o-ers *re st* +1 me+ *+' %ome+ %ho % 'o the &+&s&* 3 %ho

th + 3 %ho *ttr*/t *tte+t o+ - ,er0orm +1 more th*+ s e ,e/te' o0 them.C 5'6 S4 ? #

Re/r& tme+t s the ,ro/ess o0 se*r/h +1 0or ,ros,e/t 2e em, o-ees *+' st m& *t +1 them

to *,, - 0or @o s + the or1*+ 7*t o+ .To re/r& t me*+s to e+ st3 re, e+ sh or re +0or/e. It

re0ers to the ,ro/ess o0 r +1 +1 to1ether ,ros,e/t 2e em, o-ees *+' em, o-er % th *

2 e% to st m& *te *+' e+/o&r*1e the 0ormer to *,, - 0or * @o % th the *tter. The ,r m*r-

,&r,ose o0 re/r& tme+t *+' se e/t o+ s to */h e2e o+e 'es re' * m .e. , / +1 the r 1ht ,erso+ 0or the r 1ht @o s.

The re/r& tme+t ,ro/ess e1 +s %he+ *+ em, o-ee s to e tr*+s0erre' or ,romote' to

*+other ,ost3 +ot /e o0 res 1+*t o+ or ' sm ss* s 1 2e+ or ret reme+t s , *++e'. The 0 2e

e-%*-s to 'e2e o, to, 4&* t- ,eo, e

Re/r& tme+t!1ett +1 the r 1ht ,eo, e + the r 1ht @o

De2e o, +1 ,eo, e!thro&1h tr* + +1 'e2e o,me+t.

Mo+ tor +1!to e+s&res o+1!term 'e2e o,me+t *+' ,er0orm*+/e.

De2e o, +1 M*+*1ers!e+s&r +1 th*t these e- ,eo, e *re 'e 2er +1 %h*t the

or1*+ 7*t o+ re4& res.

M*+*1 +1 0or ,er0orm*+/e! te/h+ 4&es th*t e+s&re to, 4&* t- ,er0orm*+/e


31/72

F 4 ) 6 A//'4 %=7 R'4 "% $'= * -

I+ re/r& t +1 +e% em, o-ees m*+*1eme+t m&st /o+s 'er the +*t&re o0 * or m*r et3 %h*t

sort o0 ,ote+t * * or *re *2* * e *+' ho% 'o oo 0or %or s. The 0*/tor *00e/t +1 /*+ e s&mme' &, &+'er the 0o o% +1 he*'s

L #) M @' B)"= %'6 *- The +o% e'1e o0 the o&+'*r es he , m*+*1eme+t

+ est m*t +1 the *2* * e s&,, - o0 4&* 0 e' ,erso++e 0orm3 %h /h t m 1ht re/r& t.

A * or m*r et /o+s sts o0 * 1eo1r*,h /* *re* + %h /h the 0or/es o0 'em*+' *+'

s&,, - +ter*/t *+' th&s *00e/t the ,r /e o0 * or.

A> %5 #5' S@%556*! Com,*+ es m&st o/*te the *re*s %here the- /*+ 0 +' em, o-ees

%ho 0 t the @o s *//or' +1 to the r s s.

E4)=)$%4 C)= % %)=* E/o+om / /o+' t o+s * so *00e/t re/r& tme+t.

U+em, o-me+t %or er m*- s%*m, * +e% , *+ o/*te' + * 'e,resse' * or m*r et

%here*s * 0 rm tr- +1 to est* sh t or to e ,*+' + *+ *re* %here * 0e% 4&* 0 e'

%or ers *re o&t o0 %o h*s 4& te * ' 00ere+t re/r& tme+t ,ro em.

A 4 %>'='66 )/ ' C)$ =+ * The *ttr*/t 2e+ess o0 the /om,*+- + terms o0

h 1her %*1es3 / e*+ %or 3 etter 0r +1e e+e0 ts *+' r*, ' ,romot o+s ser2es *s

+0 &e+/ +1 0*/tor + re/r& tme+t.


32/72

SCOUTIN8

PROCESS OF RECRUITMENT


33/72

Re/r& tme+t e1 +s - s,e/ 0- +1 the h&m*+ reso&r/e re/r& tme+t3 + t *t +1 */t 2 t es

*+' */t o+ to 'e+t 0- the ,oss e so&r/es 0orm %here the- /*+ e met3 /omm&+ /*t +1

the +0orm*t o+ * o&t the @o s3 terms *+' /o+' t o+s *+' ,ros,e/ts the- o00er3 *+' e+th&se

the ,eo, e %ho meet the re/r& tme+t to res,o+' to the +2 t*t o+ - *,, - +1 0or @o s.

There*0ter the se e/t o+ ,ro/ess e1 +s. The ,ro/ess s *s 0o o%s

*) D'4% ' )= )? $ =+ ') 5' +)" ' 55+ =''

I0 e2er-th +1 s e +1 'o+e to m,ro2e ,er0orm*+/e *+' st there s * 1*, et%ee+ %h*t

the /&rre+t ,er0orm*+/e s *+' the 1o* s set3 the+ the est %*- s to re/r& t more ,eo, e.

#! A= 5+ %=7 '


34/72

SELECTIN8UALI IED

PERSONNEL

/) D / %=7


35/72

HUMAN RESOURCEPLANNIN8

RECRUITIN8RE UIREDPERSONNEL

PLACIN8SELECTEDPERSONNELON JOBS

'! E> 5" %)= /" " ' ='' 6

or E2* &*t o+ 0&t&re +ee's m*+,o%er s 'r*0t +1. A m*+,o%er , *+ e2o 2es st&'- +1 the

m* e!&, o0 ,rese+t %or 0or/e3 *ssess +1 0orth/om +1 /h*+1es *+' /* /& *t +1 0&t&re

%or 0or/e3 %h /h s re4& re'. M*+,o%er , *++ +1 he ,s + 'e2 s +1 o+1!term

re/r& tme+t , *+s.

/!F%= %=7 6)" 4'6 )/ '4 "% $'=

The h&m*+ reso&r/e re4& reme+t /*+ e met 0rom +ter+* or e ter+* so&r/e

I= ' = 5 S)" 4'6

These re0er to ,erso+s * re*'- em, o-e' + the or1*+ 7*t o+. Promot +1 ,erso+s 0rom

o%er e2e s m*- 0 &, 2*/*+/ es *t h 1her e2e s. Short*1e o0 m*+,o%er + o+e r*+/h

0*/tor- m*- e met - tr*+s0err +1 s&r, &s st*00 0rom *+other r*+/h 0*/tor-. Promot o+

me*+s sh 0t +1 o0 *+ em, o-ee to h 1her ,ost /*r +1 1re*ter s* *r-3 st*t&s *+'

res,o+s t-. O+ the other h*+' tr*+s0er re0er to the sh 0t +1 *+ em, o-ee % th s* *r-3

st*t&s *+' res,o+s t-. Some t me e !em, o-ee o0 the or1*+ 7*t o+ m*- e re!

em, o-e'.

A > = 7'6 )/ I= ' = 5 S)" 4'6*

:. +1 2*/*+/ es 0or h 1her @o - ,romot +1 em, o-ees 0rom % th + the or1*+ 7*t o+

he ,s to mot 2*te *+' m,ro2e' the mor* e o0 the em, o-ees. Th s +'&/es o-* t-

*mo+1 them.". I+ter+* re4& reme+t h*s to m + m 7e * or t&r+o2er *+' * se+tee sm. Peo, e %* t 0or

,romot o+ *+' the %or 0or/e s more s*t s0 e'.

#. C*+' '*tes %or +1 + or1*+ 7*t o+ 'o +ot re4& re +'&/t o+ tr* + +1. The- *re * re*'-

0*m *r % th or1*+ 7*t o+ *+' % th the ,eo, e %or +1 + t.


36/72

INDIN8 ANDDE ELOPIN8 SOURCES OPOTENTIALEMPLOYEES

SEARCH OR PROSPECTI EEMPLOYEES*). DE ELOPIN8TECHNI UES

). ATTRACTIN8CANDIDATES

E ALUATIN8E ECTI ENESSORECRUITIN8

INTERNAL SOURCES

E9TERNALSOURCES

PERSONNELRESEARCH

JOB POSTIN8

E9PERIENCE

EMPLOYEE RE ERRALS

AD ERTISIN8

TRANS ERRIN8 TO NE6 JOBS

UP8RADIN8 INSAME POSITION

PROMOTIN8 TO HI8HER JOBS

PRO IDIN8 IN ORMATION

CLARI YIN8DOUBTS

D%6 > = 7'6 )/ I= ' = 5 S)" 4'6*

:. There m*- e + ree' +13 *s 0resh t* e+t 0rom o&ts 'e s +ot o t* +e'. I+ter+*

/*+' '*tes m*- +ot e 1 2e+ * +e% o&t oo *+' 0resh 'e*s to &s +ess.

". U+s& t* e /*+' '*tes m*- +ot e ,romote' to ,os t o+s o0 h 1her res,o+s t-

e/*&se the /ho /e s m te'.

#. The em, o-ees m*- e/ome eth*r1 / 0 the- *re s&re o0 t me o&+' ,romot o+. There

m*- e +0 1ht +1 *mo+1 those %ho *s, res 0or ,romot o+ % th + the or1*+ 7*t o+.

=. I+ter+* re/r& tme+t /*++ot e /om, ete metho' + tse 0. The e+ter,r se h*s to resort to

e ter+* re/r& tme+t *t some st*1e e/*&se * 2*/*+/ es /*++ot e 0 e' 0rom % th +

or1*+ 7*t o+.

E ' = 5 S)" 4'6

It re0ers to re/r& tme+t o0 em, o-ees 0rom o&ts 'e the or1*+ 7*t o+. E ter+* so&r/es

,ro2 'e % 'e /ho /e o0 the re4& re' +&m er o0 the em, o-ees h*2 +1 the 'es re'

4&* 0 /*t o+. It * so ,ro2 'es the ,eo, e % th +e% 'e*s *+' s,e/ * 7e' s s re4& re' to

/o,e % th +e% /h* e+1e *+' to e+s&re 1ro%th o0 the or1*+ 7*t o+. I+ter+* /om,et tors

h*2e to /om,ete % th the o&ts 'ers. Ho%e2er3 e st +1 em, o-ees rese+t the ,o /- o0 0 +1 h 1her! e2e 2*/*+/ es 0rom o&ts 'ers. Moreo2er t s t me /o+s&m +1 *+'

e ,e+s 2e to re/r& t ,eo, es 0rom o&ts 'e. Re/r& tme+t 0rom the o&ts 'e m*- /re*te

0r&str*t o+ *mo+1 the e st +1 em, o-ees th*t *s, res 0or ,romot o+s. There s +o

1&*r*+tee th*t the or1*+ 7*t o+s % *ttr*/t s&00 / e+t +&m er o0 s& t* e /*+' '*tes.

A > = 7'6 )/ E ' = 5 S)" 4'6*

:. The e+tr- o0 0resh t* e+t + to the or1*+ 7*t o+ s e+/o&r*1e'. Ne% em, o-ees r +1

+e% 'e*s to the or1*+ 7*t o+.

". E ter+* so&r/es ,ro2 'e % 'er so&r/es o0 ,erso++e to /hoose 0rom.

#. Re4& s te t-,e o0 ,erso++e h*2 +1 the re4& re' 4&* 0 /*t o+s3 tr* + +1 *+' s *re

*2* * e 0rom the e ter+* so&r/es.


37/72

D%6 > = 7'6 )/ E ' = 5 S)" 4'6*

:. The e+ter,r se /*+ m* e the est se e/t o+ s +/e se e/t o+ s m*'e 0rom *mo+1 * *r1e

+&m er o0 *,, /*+ts.

". There s * 1re*ter 'e/or*t o+ + em, o-er! em, o-ee re *t o+sh ,3 res& t +1 + +'&str *

str es3 &+rest3 *+' o/ o&ts.

#. The ,erso++e s se e/te' 0rom o&ts 'e m*- s&00er 0rom the '*+1er o0 *'@&stme+t to the

+e% %or e+2 ro+me+t

METHODS OF RECRUITMENT

A metho's o0 re/r& tme+t /*+ e ,&t +to three /*te1or es

*) D re/t metho'

) I+' re/t metho'

/) Th r'!,*rt- metho'

! D% '4 M' ) *

These +/ &'e the /*m,&s +ter2 e% *+' ee, +1 * 2e re1 ster o0 @o see ers. Us&* - &+'er th s metho'3 +0orm*t o+ * o&t @o s *+' ,ro0 e o0 ,erso+s *2* * e 0or @o s s e /h*+1e' *+'

,re m +*r- s/ree+ +1 s 'o+e. The short ste' /*+' '*tes *re the+ s& @e/te' to the rem* +'er

o0 the se e/t o+ ,ro/ess. Some or1*+ 7*t o+ m* +t* +s 2e re1 sters or re/or' o0 *,, /*+ts *+'

re0ers to them *s *+' %he+ the +ee' *r ses.

#! I= % '4 M' ) *

The- /o2er *'2ert s +1 + +e%s,*,ers3 o+ the r*' o3 + tr*'e *+' ,ro0ess o+* @o&r+* s3

te/h+ /* @o&r+* s *+' ro/h&res.

6he+ 4&* 0 e' *+' e ,er e+/e' ,erso+s *re +ot *2* * e thro&1h other so&r/es3

*'2ert s +1 + +e%s,*,ers *+' ,ro0ess o+* *+' te/h+ /* @o&r+* s + m*'e. 6here*s *


38/72

t-,es o0 *'2ert seme+ts /*+ e m*'e + +e%s,*,ers *+' m*1*7 +es3 o+ - ,*rt /& *r t-,es

o0 ,osts sho& ' e *'2ert se' + the ,ro0ess o+* *+' te/h+ /* @o&r+* s.

A %e tho&1ht!o&t *+' , *++e' *'2ert seme+t 0or *,,o +tme+ts re'&/es the ,oss t- o0

&+4&* 0 e' ,eo, e *,, - +1. I0 the *'2ert seme+t s / e*r *+' to the ,o +t3 /*+' '*tes /*+

*ssess the r * t es *+' s& t* t- 0or the ,os t o+ *+' o+ - those %ho ,ossess the

re4& s te 4&* 0 /*t o+s % *,, -

4! T % P + M' ) *-

*r o&s *1e+/ es *re &se' 0or re/r& tme+t &+'er these metho's. These +/ &'e /ommer/ * *+'

,r 2*te em, o-me+t *1e+/ es3 st*te *1e+/ es *+' , */eme+t o00 /es o0 s/hoo s 3 /o e1es *+'

,ro0ess o+* *sso/ *t o+s 3 re/r& t +1 0 rms 3 m*+*1eme+t /o+s& t +1 0 rms3 +tro'&/t

sem +*rs 0or /o e1e ,ro0essors 30r e+'s *+' re *t 2es .

E$ 5)+$'= A7'=4%'6*-

The- *re s,e/ * 7 +1 + s,e/ 0 / o//&,*t o+ e 1e+er* o00 /e he ,3 s* esm*+3 te/h+ /*%or ers3 *//o&+t*+ts3 /om,&ter st*003 e+1 +eers *+' e e/&t 2es *+' s& t* e ,erso+s

*2* * e 0or * @o . Be/*&se o0 the r s,e/ * 7*t o+3 the- /*+ +ter,ret the +ee's o0 the r

/ e+ts *+' see o&t ,*rt /& *r t-,es o0 ,erso+s.

S ' ) P"#5%4 E$ 5)+$'= A7'=4%'6*-

The- * so +e% *s Em, o-me+t or L* or E /h*+1es3 *re the m* + *1e+/ es 0or ,& /

em, o-me+t. The- * so ,ro2 'e * % 'e r*+1e o0 ser2 /es3 e /o&+se +13 *ss st*+/e +

1ett +1 @o s3 +0orm*t o+ * o&t the * or m*r et3 * or *+' %*1e r*tes3 et/.


39/72

E '4" %>' R'6' 4 A7'=4%'6*-

The- m* +t* + * /om, ete +0orm*t o+ re/or's * o&t em, o-e' e e/&t 2es *+'

re/omme+' ,erso+s o0 h 1h /* er 0or m*+*1er * 3 m*r et +1 *+' ,ro'&/t o+ e+1 +eers

,osts. These *1e+/ es *re oo e' &,o+ *s he*' h&+ters 3 r* 'ers 3 *+' , r*tes .

T ' U=%)=6*-

The em, o-ers to s&,, - %h*te2er *'' t o+* em, o-ees m*- e +ee'e' o0te+ /* o+

Tr*'e U+ o+s. U+ o+s m*- e *s e' 0or re/omme+'*t o+s *r1e - *s * m*tter o0 /o&rtes-

*+' *+ e2 'e+/e o0 1oo'% *+' /oo,er*t o+

P )/'66%)= 5 S)4%' %'6*-

The- m*- ,ro2 'e e*'s *+' / &es + ,ro2 ' +1 ,rom s +1 /*+' '*tes 0or e+1 +eer +13

te/h+ /* *+' m*+*1eme+t ,os t o+s. Some o0 these m* +t* + m* or'er , */eme+t

ser2 /es.

SELECTION

Se e/t o+ s the ,ro/ess o0 /*re0& - s/ree+ +1 the /*+' '*tes to /hoose the most s& t* e

,erso+ 0or the @o 2*/*+/ es to e 0 e'. U+'er t 4&* 0 /*t o+s3 tr* + +13 e ,er e+/e3 *+'

*/ 1ro&+' o0 *,, /*+t *re e2* &*te' + the 1ht o0 @o re4& reme+t. It ' 2 'es the

/*+' '*tes +to t%o /*te1or es +*me -3

/) Those %ho *re em, o-e'.

') Those %ho *re to e re@e/te'..

A 0orm* 'e0 + t o+ o0 se e/t o+ s *s 0o o% +1QIt s the ,ro/ess o0 ' 00ere+t *t +1 et%ee+ *,, /*+ts + or'er to 'e+t 0- (*+' h re) those

% th * 1re*ter e hoo' o0 s&//ess + * @o .

Se e/t o+ ,ro/ess *ss&mes *+' r 1ht - so3 th*t there *re more +&m er o0 /*+' '*te

*/t&* - se e/te' /*+' '*tes *re m*'e *2* * e thro&1h re/r& tme+t ,ro/ess.


40/72


41/72

m*- /ome to 1ht3 %h /h e*' to the re@e/t o+ o0 the *,, /*+t. A ,ro/e'&re m*- e

/o+s 'ere' to * ser es o0 s&//ess 2e h&r' es or *rr ers3 %h /h *+ *,, /*+t m&st /ross.

These *re +'e+te' *s s/ree+s *+' the- *re 'es 1+e' to e m +*te *+ &+4&* 0 e' *,, /*+t*t *+- ,o +t + th s ,ro/ess. Th*t te/h+ 4&e s +o%+ *s the s&//ess 2e h&r' e te/h+ 4&e.

Not * se e/t o+ ,ro/ess +/ &'es * these h&r' es. The /om, e t- o0 ,ro/ess &s&* -

+/re*ses % th the e2e *+' res,o+s t- o0 the ,os t o+ to e 0& 0 e'.

A %e !or1*+ 7e' se e/t o+ ,ro/e'&re sho& ' e 'es 1+e' to se e/t s&st* +* e /*+' '*tes

0or 2*r o&s @o s. E*/h ste, + the se e/t o+ ,ro/ess sho& ' he , + 1ett +1 more *+' more

+0orm*t o+ * o&t the /*+' '*te. There s +o ' e se e/t o+ ,ro/e'&re *,,ro,r *te 0or *

/*ses.

S ' 6 %= ' 6'5'4 %)= )4'66*-

Pre m +*r- S/ree+ +1

A,, /*t o+ B *+

Em, o-me+t Tests

Se e/t o+ I+ter2 e%

Me' /* or Ph-s /* E *m +*t o+

Che/ +1 Re0ere+/e

+* A,,ro2*

P '5%$%= + S4 ''=%=7*-

Th s s esse+t * - to /he/ %hether the /*+' '*te 0& 0 s the m + m&m 4&* 0 /*t o+. The

,re m +*r- +ter2 e% s 1e+er* - 4& te r e0. Its * m s to e m +*te the &+s& t* e

/*+' '*te. The @o see ers *re re/e 2e' *t the re/e,t o+ /o&+ter o0 the /om,*+-. The

re/e,t o+ sts or other o00 / * +ter2 e%s the /*+' '*tes to 'eterm +e %hether he s

%orth%h e or the /*+' '*te to 0 &, the *,, /*t o+ *+ . C*+' '*tes ,ro/ess +1 the


42/72

m + m&m 4&* 0 /*t o+ *+' h*2 +1 some /h*+/es o0 e +1 se e/te' *re 1 2e+ the

,res/r e' *,, /*t o+ 0orm +o%+ *s *,, /*t o+ *+ .

A 5%4 %)= B5 =@*-

The /*+' '*tes *re re4& re' to 1 2e 0& +0orm*t o+ * o&t the r *1e3 4&* 0 /*t o+3

e ,er e+/e3 0*m - */ 1ro&+'3 *,t t&'e *+' +terests */t + the *,, /*t o+ *+ . The

*,, /*t o+ *+ ,ro2 'es * %r tte+ re/or' * o&t the /*+' '*te. The *,, /*t o+ 0orm

sho& ' e 'es 1+e' to o t* + * re e2*+t +0orm*t o+ * o&t the /*+' '*tes. A

*,, /*t o+s re/e 2e' 0rom the /*+' '*tes *re /*re0& - s/r&t + 7e'. A0ter the s/r&t +-

more s& t* e /*+' '*tes *mo+1 the *,, /*+ts *re short! ste' 0or %r tte+ tests *+' others

*re re@e/te'.

E$ 5)+$'= T'6 6 *-

C*+' '*tes *re *s e' to *,,e*r 0or %r tte+ or other tests. Tests h*2e e/ome ,o,& *r

s/ree+ +1 'e2 /es. These tests *re *se' o+ the *ss&m,t o+ th*t h&m*+ tr* ts *+' %or

eh*2 ors /*+ e ,re' /te' - s*m, +13 ho%e2er tests *re +ot 0& - re * e *+' the- * so

+2o 2e t me *+' mo+e-. Test s more &se0& + 'e+t 0- +1 *+' e m +*t +1 &+s& t* e/*+' '*tes there0ore sho& ' e &se' o+ - *s s&,, eme+ts r*ther th*+ *+ +'e,e+'e+t

te/h+ 4&e o0 se e/t o+. The m* + t-,es o0 tests *re

I+te 1e+/e tests

A,t t&'e Test

I+terest Test

Perso+* t- Test

De ter t- Test

S'5'4 %)= I= ' >%'?*-


43/72

It +2o 2es * 0*/e!to!0*/e /o+2ers*t o+ et%ee+ the em, o-er *+' the /*+' '*te the

se e/tor *s s * @o re *te' *+' 1e+er* 4&est o+s. The %*- + %h /h * /*+' '*te res,o+'s

to the 4&est o+ s e2* &*te'. The o @e/t 2es o0 the +ter2 e% *re *s 0o o% +1

To 0 +' o&t the /*+' '*te s o2er* s& t* t- 0or the @o .

To /ross!/he/ the +0orm*t o+ o t* +e' thro&1h *,, /*t o+ *+ *+' tests3 *+'

To 1 2e *+ *//&r*te , /t&re o0 the @o *+' the /om,*+-.

I+ter2 e% s the most % 'e - &se' ste, + em, o-ee se e/t o+. Ho%e2er3 +ter2 e% s&00ers

0rom se2er* 'r*% */ s

rst -3 t s * t me /o+s&m +1 *+' e ,e+s 2e 'e2 /e. Se/o+' -3 t /*+ test o+ - the

,erso+* t- o0 the /*+' '*te *+' +ot h s s 0or the @o . Th r' -3 the +ter2 e%er m*- +ot

e *+ e ,ert *+' m*- 0 to e tr*/t * re e2*+t +0orm*t o+ 0rom the /*+' '*te. o&rth -3

the ,erso+* @&'1me+t or *s o0 the +ter2 e%er m*- m* e the res& t o0 the +ter2 e%s

+*//&r*te.

I+ter2 e% sho& ' e ,ro,er - /o+'&/te' + * ,ro,er ,h-s /* e+2 ro+me+t. The +ter2 e%

room sho& ' e 0ree 0rom +o se *+' +terr&,t o+s. The e+2 ro+me+t sho& ' e /o+0 'e+t

*+' 4& te. Peo, e 1e+er* - t* 0ree - *+' 0r*+ - %he+ there s ,r 2*/- *+' /om0ort.

There0ore3 /*+' '*tes sho& ' e ,&t *t e*se. The +ter2 e%er sho& ' ,*- 0& *tte+t o+ to

%h*t the /*+' '*tes h*2e to s*-.

M' %4 5 ) P +6%4 5 E $%= %)= *-

C*+' '*tes %ho *re 0o&+' s& t* e *0ter +ter2 e% *re /* e' 0or ,h-s /* e *m +*t o+. A

P*+e o0 'o/tors to +s&re th*t the- *re he* th- *+' ,h-s /* - 0 t 0or the @o 'oes *

me' /* /he/ !&, o0 s&/h /*+' '*tes. A ,ro,er me' /* e *m +*t o+ % * so e+s&re th*t

the /*+' '*tes se e/te' 'o +ot s&00er 0rom *+- ser o&s 'es ro&s %h /h m*- /re*te ,ro ems + 0&t&re.

C '4@%=7 R'/' '=4' *-


44/72

8e+er* -3 e2er- /*+' '*te 0 re4& re' to st*te + the *,, /*t o+ 0orm3 the +*me *+'

*''ress o0 *t e*st t%o res,o+s e ,erso+s %ho +o% h m. The re0ere+/e m*- +ot 1 2e

the r r*+ o, + o+ &+ ess ,rom ses m*'e th*t + * +0orm*t o+ % e e,t str /t -

/o+0 'e+t * . Moreo2er the +0orm*t o+ 1 2e+ - them m*- e *se' + the 0orm o0

/*+' '*te.

F%= 5 A )> 5*-

The /*+' '*tes %ho *re 0o&+' s& t* e *0ter the me' /* /he/ !&, *+' */ 1ro&+'

+2est 1*t o+ *re 0orm* - *,,o +te' - ss& +1 *,,o +tme+t etter to them. The- *re

*s e' to @o + '&t- - the s,e/ 0 e' '*te. No se e/t o+ ,ro/e'&re s 0oo ,roo0 *+' the est

%*- @&'1e * ,erso+ s - o ser2 +1 h m %or +1 o+ the @o . C*+' '*te %ho 1 2es

s*t s0*/tor- '&r +1 the ,ro *t o+*r- ,er o' *re m*'e ,erm*+e+t

SUCCESSI,E HURDLES IN THE SELECTION PROCESS


45/72


46/72

MANPOWER PLANNING

M*+,o%er , *++ +1 me*+s ' 00ere+t th +1s to ' 00ere+t or1*+ 7*t o+s. To some

/om,*+- s m*+,o%er , *++ +1 me*+s m*+*1eme+t 'e2e o,me+t to others. It me*+sest m*t +1 m*+,o%er +ee's3 %h e some other m*- 'e0 +e m*+,o%er , *++ +1 *s

or1*+ 7*t o+ , *++ +1. A tho&1h the term3 Qm*+,o%er , *++ +1 /*+ e 'e0 +e'3 *s the

,ro/ess - %h /h *+ or1*+ 7*t o+ e+s&res th*t t h*s the r 1ht +&m er o0 ,eo, e *+' the

r 1ht +' o0 ,eo, e *t the r 1ht , */es3 *t the t me 'o +1 th +1s 0or %h /h the- *re

e/o+om /* - most &se0& .

M = )?' P5 ==%=7 I=>)5>'6*-

M*+,o%er , *++ +1 s * /o+t +&o&s ,ro/ess. I+ o,er*t o+* terms t +2o 2es the *+* -s s

o0 the /&rre+t *+' 0&t&re m*+,o%er reso&r/es terms *+' re4& reme+t to e+s&re th*t s&/h

+ee's *+' reso&r/es *re * %*-s e,t + ,ro,er * *+/e3 oth + terms o0 4&*+t t-.

N'' /) M = )?' P5 ==%=7*-

A s* ' *+' 'o+e3 t /*++ot e 'e0 +e th*t the 4&* t- o0 m*+,o%er /*+ e res,o+s e 0or

s 1+ 0 /*+t ' 00ere+/e + the short *+' o+1 r&+ ,er0orm*+/e *mo+1 /om,*+ es. As R* ,h

Besse o+/e s* '3 QThere s +oth +1 %e /*+ 'o * o&t ,er0orm*+/e o0 ,*st m*+*1eme+t or

the 4&* 0 /*t o+ o0 to'*- s m*+*1eme+t &t tomorro% s m*+*1eme+t /*+ e *s 1oo' *s

to'*- s m*+*1er /*re to m* e t.

Her M*-er h*s em,h*s 7e' the m,ort*+/e o0 h&m*+ *ssets *+' the r &t 7*t o+ *s

&+'er

QThe e00 / e+t &t 7*t o+ o0 h&m*+ reso&r/es m*- 2er- %e e the most m,ort*+t

'eterm +er o0 s&//ess + the &s +ess %or ' + the /om +1 'e/*'e. I th + th*t the

/om,*+ es th*t ,ros,er + the 0&t&re % e those th*t 'o the est @o + 0& - &t 7 +1

the r h&m*+ reso&r/es.


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A or1*+ 7*t o+s *re *s /* - h&m*+ or1*+ 7*t o+s. The- +ee' ,eo, e to /*rr- o&t the

or1*+ 7*t o+* m ss o+3 1o* s *+' o @e/t 2es. E2er- or1*+ 7*t o+ +ee's to re/r& t ,eo, e

The re/r& tme+t ,o /- sho& '3 there0ore3 *''ress tse 0 to the e- 4&est o+ %h*t *re the

,erso++e h&m*+ reso&r/e re4& reme+t o0 the or1*+ 7*t o+ + terms o0 +&m er3 s s3

e2e s et/ to meet ,rese+t *+' 0&t&re +ee's o0 ,ro'&/t o+ *+' te/h+ /* *+' other /h*+1es

, *++e' or *+t / ,*te' + the +e t -e*rs.


48/72

CHAPTER-8

RESEARCH

METHODL0GY


49/72

RESEARCH METHODOLOGY

A Rese*r/h Metho'o o1- 'e0 +es the ,&r,ose o0 the rese*r/h3ho% t ,ro/ee's3ho%

To me*s&re ,ro1ress *+' %h*t /o+st t&te s&//ess % th res,e/t to the o @e/t 2es

'eterm +e' 0or /*rr- +1 o&t the rese*r/h st&'-.The *,,ro,r *te rese*r/h 'es 1+ 0orm& *te' s 'et* e' e o%.

E , or*tor- rese*r/h th s +' o0 rese*r/h h*s the ,r m*r- o @e/t 2e o0 'e2e o,me+t

o0 +s 1hts +to the ,ro em. It st&' es the m* + *re* %here the ,ro em es *+' * so

tr es to e2* &*te some *,,ro,r *te /o&rses o0 */t o+.

The rese*r/h metho'o o1- 0or the ,rese+t st&'- h*s ee+ *'o,te' to re0 e/t these

re* t es *+' he , re*/h the o1 /* /o+/ &s o+ + *+ o @e/t 2e *+' s/ e+t 0 / m*++er.

The ,rese+t st&'- /o+tem, *te' *+ e , or*tor- rese*r/h

SAMP%E DESI&N

M- s&r2e- s /o+'&/te' % th :


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The o @e/t 2e o0 m- st&'- s to &+'erst*+' *+' /r t /* - *+* -7e the re/r& tme+t *+'

se e/t o+ ,ro/e'&re *t 6h r ,oo O0 I+' * t'

:) To /r t /* - *+* -7e the 0&+/t o+ +1 o0 re/r& tme+t *+' se e/t o+ ,ro/e'&res.

") To 'e+t t- the ,ro * e *re*s o0 m,ro2eme+t to m* e re/r& tme+t *+' se e/t o+

#) To +o% the m*+*1er * s*t s0*/t o+ e2e * o&t re/r& tme+t *+' se e/t o+ ,ro/e'&re.

SCOPE OF THE STUDY

The ,rese+t st&'- s *se' o+ re/r& tme+t *+' se e/t o+ + H.R 'e,*rtme+t o0

6HIRLPOOL O INDIA LTD. COMPANY

RESEARCH DESIGN

D C)55'4 %)=

The '*t* 0or the s&r2e- % e /o+'&/te' 0rom oth P %$ %'6*s %e *sS'4)= +

so&r/es.

P %$ + D * -

Us +1 ,erso+* +ter2 e% te/h+ 4&e the s&r2e- the '*t* % /o e/t - &s +1

4&est o++* re. The ,r m*r- '*t* /o e/t o+ 0or h s ,&r,ose s s&,,ose' to e 'o+e -

@&'1me+t s*m, +1 /o+2ers*t o+ s*m, +1. &est o++* re h*s ee+ 0orm*tte' % th oth

o,e+ *+' / ose str&/t&re 4&est o+s.

S'4)= + D * -


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B- 1o +1 thro&1h 2*r o&s re/or's.

B- 1o +1 thro&1h the m*1*7 +e o0 the /om,*+-.

LIMITATIONS OF STUDY

The ,ro@e/t h*s +here+t m t*t o+s '&e to ts ,ote+t * s/o,e

:) S %ee s s too short to 1 2e sh*,e to * +e% 'e* + *+ o ' set &, e

6HIRLPOOL

") Less m,ort*+/e to o+1 term o,er*t o+* e+e0 ts.

#) E ,e+ses 0or HR De,*rtme+ts *re +ot 2 e%e' *s +2estme+ts.

S +/e 6HIRLPOOL s * *r1e or1*+ 7*t o+ % th ts stro+1 - set &s +ess ,r*/t /es3 so

e te+s 2e e00orts *+' /h*+1e + or1*+ 7*t o+ th + +1 % e +e/ess*r- + or'er HR

De,*rtme+t.


52/72

CHAPTER-9

DATA ANALYSIS &

INTERPRETATION


53/72

DATA INTERPRETATION

“TO STUDY THE POLICY AND PROCEDURE TO RECRUITMENT AND

SELECTION”

A 4&est o++* re %*s ,re,*re' 0or the ,&r,ose o0 1ett +1 0ee' */ 0rom the em, o-ees *+'

m*+*1er re1*r' +1 QRe/r& tme+t Se e/t o+ Pro/e'&re o0 the r /om,*+-. #< em, o-ees *re

se e/te' 0rom ' 00ere+t 'e,*rtme+t *+' %ere ' str &te' the 4&est o++* re 0rom the ,&r,ose o0

the st&'-.

A= 5+6%6 )/ '

The *+* -s s o0 the '*t* s 'o+e *s ,er the s&r2e- 0 +' +1. The '*t* s re,rese+te'

1r*,h /* - + ,er/e+t*1e.

The ,er/e+t*1e o0 the ,eo, e o, + o+ %ere *+* -7e' *+' e ,resse' + the 0orm o0 /h*rts

*+' h*2e ee+ , */e' + the +e t 0e% ,*1es.


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M = )?' P5 ==%=7

K-1 . D)'6 +)" 4)$ =+ $ @' /) '4 6 )/ /" " ' $ = )?' 5 ==%=7 ' "% '$'=

S.NO. OPINION NO. ORESPONDENT

PERCENTA8E

:. Yes #< :


55/72

TABLE8.2

Time Period for Estimate

30%

20%30%

20% 0-2years

2-3years

3-4years

4&above years

INTERPRETATION

#

0ore/*st +1.

K-3. W ) +)" 6"77'6 6 )"5 #' ' # 6%6 )/ /) '4 6 %=7

S.N

O.

OPINION NO. O

RESPONDENT

PERCENTA8E

S.NO. OPINION

(YEARS)

NO. O

RESPONDENT

PERCENTA8

E

:.

#. #!= ; #


56/72

:. Tot* /ost o0 the ,ro@e/t ? "


57/72

:. Yes #< :


58/72

#. To some e te+t ; #


59/72

=. I'e+t 0 /*t o+ o0 the /ost o0

re/r& tme+t

? "


60/72

#. Both ? "


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5. A+- other # :


62/72

TABLE8.

Latest Reqruitment Policy

100%

0%

Yes

No

FIGURE8.

INTERPRETATION

:


63/72

se !wn We" Site

.0%

10%

Yes

No

FIGURE8.10

INTERPRETATION

;


64/72

CONCLUSION

&

SUGGESTION

CONCLUSION

E2er- /om,*+- %*+ts to re/r& t the est em, o-ees so the- 0o o% * st*+'*r' ,*tter+ 0or

RECRUITMENT & SELECTION. There0ore3 *t th s t me3 the ,o / es *re /o+s 'ere'

2er- m,ort*+t 0or s&//ess '&e to to&1h /om,et t o+ so e2er- /om,*+- 0o o%s *

*,,ro,r *te ,ro/e'&re 0or Re/r& tme+t Se e/t o+.

I+ the s*me m*++er WHIRLPOOL OF INDIA P,T L . h*s * so *'o,ts s*me /r ter *.

It * %*-s tr es to se e/t the est /*+' '*te th*t s %h- 0o o%s * o+1 to&1h Se e/t o+

Pro/e'&re. Somet mes t /re*tes /o+0&s o+s 0or the /*+' '*tes &t *t *st the /om,*+-

se e/ts the /*+' '*tes *//or' +1 to the re4& reme+t.


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: The m*+*1ers *re 0& - s*t s0 e' % th the e st +1 Re/r& tme+t *+' Se e/t o+

,ro/e'&re.

" The re/r& tme+t *+' Se e/t o+ ,ro/e'&re sho& ' +ot e e+1th-.

# To some e te+t * / e*r , /t&re o0 re4& re' /*+' '*tes sho& ' e m*'e + or'er to

se*r/h 0or *,,ro,r *te /*+' '*tes.

= The Re/r& tme+t *+' Se e/t o+ ,ro/e'&re sho& ' e m,*rt * .

RECOMMENDATIONS FOR THE IMPRO,EMENT OF THE

SYSTEM AND PRACTICES OF RECRUITMENT AND SELECTION

PROCEDURE

The 0o o% +1 *re the re/omme+'*t o+s re/e 2e' 0rom the res,o+'e+ts o0 the

4&est o++* re. These re/omme+'*t o+s *re *se' o+ the r *%*re+ess re1*r' +1 the

Re/r& tme+t *+' Se e/t o+ ,ro/e'&re.

:. D&r +1 the se e/t o+ ,ro/ess +ot o+ - the e ,er e+/e' /*+' '*tes &t * so the 0resh

/*+' '*te sho& ' e se e/te' so *s to *2* the ++o2*t o+ *+' e+th&s *sm o0 +e%

/*+' '*tes.

". I+ the or1*+ 7*t o+ %here s&mmer +!, *+t m*+*1eme+t tr* + +1 0*/ t- ,re2* +1

the+ s&/h +' o0 ,r*/t /es m&st e *'o,te' so th*t the st&'e+t /*+ e*r+ *+' *1* +

0rom the r ,r*/t /* 2 e%s.

#. .C*+' '*tes sho& ' e e,t o+ the @o 0or some t me ,er o' 0 s& t* e the- sho& ' e

re/r& te'. D&r +1 the se e/t o+ ,ro/ess3 the /*+' '*tes sho& ' e m*'e re * e' *+' *t

e*se.

=. Com,*+- sho& ' 0o o% * the ste,s o0 re/r& tme+t *+' se e/t o+ 0or the se e/t o+ o0

the /*+' '*tes.5. Se e/t o+ ,ro/ess sho& ' e ess t me /o+s&m +1.

?. The +ter2 e% sho& ' +ot e or +13 mo+oto+o&s. It sho& ' e m*'e +terest +1. There

m&st e ,ro,er /omm&+ /*t o+ et%ee+ the I+ter2 e%er *+' the I+ter2 e%ee *+- the

t me o0 +ter2 e%.


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>. E2* &*t o+ *+' /o+tro o0 re/r& tme+t *+' se e/t o+ sho& ' e 'o+e 0* r @&'1me+t.

$. Metho's &se' 0or se e/t o+ o0 /*+' '*tes sho& ' e 'o+e /*re0& - *+' s-stem*t /* -

;. The *tt* +me+t o0 1o* s *+' o @e/t 2e o0 *+- or1*+ 7*t o+ 'e,e+' o+ the t-,e *+'

4&* t- o0 ts m*+,o%er. To h*2e r 1ht t-,e o0 me+ *t r 1ht @o *+' *t r 1ht t me3 the

re/r& tme+t *+' se e/t o+ ,ro/e'&re sho& ' e 0* r *+' m,*rt * .

:


67/72

CHAPTER-:

BIBLIOGRAPHY

BIBLIOGRAPHY

A s h % * t h * , * K . 3 H & m * + R e s o & r / e M * + * 1 e m e + t 3 M / 1 r * % H 3 =t h

E ' t o + 3 " < < 5 .

CHHABRA T.N3 Pr +/ , es ,r*/t /es o0 m*+*1eme+t3 Dh*+,*t R* *+' /o. (,)

Lt'3 De h 3 "


68/72

WEBSITE

%%%.%h r ,oo +' *./om

%%%./ tehr./om

%%%.% ,e' *./o

M*+&* s 0rom the or1*+ 7*t o+

http://www.whirlpoolindia.com/http://www.citehr.com/http://www.whirlpoolindia.com/http://www.citehr.com/


69/72

CHAPTER-;

ANNE URE


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KUESTIONERE

K-1 DOES YOUR COMPANY MA E FORECAST OF FUTURE MANPOWER

PLANNING REKUIREMENT

YES

NO

K-2 SPECIFY THE TIME PERIOD(S! FOR WHICH THE ESTIMATES ARE

MADE

#!= YEARS

= AND ABO E YEARS

K-3 WHAT DO YOU SUGGEST SHOULD BE THE BASIS OF FORCASTING

TOTAL COST O THE PROJECT

PAST E9PERIENCE

DI ERENT PHASES O THE PROJECT

ALL O THE ABO E

K-8 DOES YOUR ORGANISATION PLAN RECRUITMENT POLICIES

YES

NO


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K-9 DO YOU THIN THE PRESENT RECRUITMENT POLICY IS HELPFUL IN

ACHIE,ING GOALS OF THE COMPANY

YES

NO

TO SOME E9TANT

K- DOES THE COMPANY S RECRUITMENT POLICY ENABLE TO

IDENTIFYTHE FOLLOWING AREAS

RECRUITMENT NEEDS O THE OR8ANISATION

PRE ERED SOURCE O RECRUITMENT

APPROPRIATE CRETERIA OR SELECTION

IDENTI ICATION O THE COST O RECRUITMENT

K-:THROUGH WHICH SOURCE YOUR ORGANISATION RECRUIT THE

EMPLOYEES

INTERNALLY

E9TERNALLY

BOTH

K-; WHICH OF THE E TERNAL YOU CHOOSE FOR THE RECRUITMENT

OF THE EMPLOYEES

EMPLOYEE E9CHAN8E CONSULTANT

PRI ATE EMPLOYEE A8ENCIES

AD ERTISEMENT

INTERNET


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ANY OTHER

K- DOES YOUR ORGANISATION RECRUIT EMPLOYEES THROUGH

LATEST METHOD OF RECRUITMENT %.' THROUGH INTERNET

.YES

NO

K-10 IS COMPANY USE OWN WEBSITE FOR RECRUITMENT

YES

NO

amir pathan

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