7% is verbal (words) 38% is vocal (volume, pitch, rhythm, etc.) 55% is body movements (mostly...

What Is Communication? 7% is verbal

(words) 38% is vocal

(volume, pitch, rhythm, etc.)

55% is body movements (mostly facial expressions)

What is Nonverbal Communication?

Eye-contact Facial Body Posture Appearance Physical Contact

http://www.youtube.com/watch?v=5brSO79RfyI&list=PL0ACE1BF0A435FAEA&index=17&feature=plpp_video

Eye Contact

Eye Contact Direct gaze that

establishes your focus.

Not necessarily for a long time.

Can convey emotions: anger, care, etc.

Eye contact means there is interest in the conversation

You intend to take away something significant from the conversation.

Facial Expressions Reveals

characteristics of a person

Usually a change of visual pattern over time but a still face, photo, or static painting can express mood or capture a sentiment as well.

Body Posture

Body Posture The way you walk The way you hold

your head Bearing Stance Subtle movements

Appearance Conveys your

background Your age Your professionality

Proximity and Physical Contact Personal space Emotions conveyed

through touch Social Cues

References Barbour, A. (1976). Louder than

words: Non verbal communication. Merrill.

Non-verbal communication tools : What is non-verbal . (n.d.). Retrieved from http://www.youtube.com/watch?v=5brSO79RfyI&list=PL0ACE1BF0A435FAEA&index=17&feature=plpp_video