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| Consulting | www.busanalysts.com.au
Strategic Business Analysis - the difference between great, good and
not so good decision making
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Introduction
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Business ValueAll organisations exist to deliver products and/or services to customers
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Business GrowthCorporate Business Strategy
• Strategies to increase revenue• Strategies to decrease costs
Not for Profit Business Strategy
• Strategies to increase revenue• Strategies to decrease costs• Increase products and/or service for a select group of
customers or members
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Business Value
Product leadership
Customer intimacyOperational excellence
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Business StagesBUSINESS PROCESS & TECHNOLOGY SOFTWARE
www.shirlawsgroup.com
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What is Strategic Business Analysis
• No matter the industry, any organisation that knows they need to innovate to grow can benefit from business analysis.
• Business analysis assists organisations improve the delivery of products and/or services to customers.
• A Strategic Business Analyst performs an analysis of business processes that are broken down into individual requirements that enable a stakeholder (person) to deliver a product and/or service to a customer.
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Delivering Strategy
Unravel the processes
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It can be complex!Corporate processes
Enabling processes
Operating processesDevelop and promote products and
servicesManage external relations
Supply water
Manage facilities and resources for the community
Develop vision and strategy
Manage assets (ISO55000)
Manage incidents, risk and compliance
Manage quality, environment and safety
Manage human resources
Manage information technology
Manage finances
Manage procurement and logistics
Manage business capabilities
Manage product and service portfolio
Develop products and services
Negotiate tariffs for regulated products
Develop, execute, and manage marketing
Develop, execute, and manage sales
Manage and operate storage
Operate water treatment plants
Operate pipeline network
Meter usageWater supply planning
Provide recreation services
Provide flood mitigation Manage land
Build QCA and Treasury relationships
Manage government relationships
Manage relations with the Board
Manage legal and ethical issues
Manage public relations program
Develop customer engagement strategy
Manage customer service operations
Measure customer service operations
Define the business concept and long-term vision Develop business strategy Develop regulatory strategy Execute strategic portfolio
Develop asset strategy Design and acquire non infrastructure facilities
Plan, design & construct infrastructure assets
Maintain infrastructure assets Dispose of assets
Manage enterprise risk Manage compliance Manage incidents Manage business resiliency
Develop security strategy
Manage security programs
Integrate management systems
Manage enterprise quality (ISO9001)
Manage environmental performance (ISO14001)
Manage workplace health and safety (AS4801)
Manage drinking water quality (ISO22000)
Develop & manage HR planning, policies, & strategies
Recruit, source, and select employees
Develop and counsel employees
Manage employee relations
Reward and retain employees
Re-deploy and retire employees
Manage employee information and analytics
Plan and organise
Acquire and implement
Deliver and support
Monitor and evaluate
Perform planning and management accounting
Perform billing
Perform general accounting and reporting
Manage fixed asset project accounting
Process payroll
Process accounts payable expense reimbursements
Manage treasury operations
Manage internal controls
Manage taxes
Plan for and align supply chain resources
Procure materials and services
Manage logistics and warehousing
Manage business processes
Manage portfolio, program, and project
Manage change
Develop and manage knowledge management capability
Measure and benchmark
TITLE
Seqwater Process Architecture on a Page. V0.11
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Break it down
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Acquire, Construct and Manage Assets
Develop and Manage Human Capital
Develop and Manage Business Capabilities
Manage Information Technology
Manage External Relationships
Manage Financial Resources
Manage Enterprise Risk, Compliance, Remediation and Resiliency
Value ChainCore Value Processes
Supporting Processes
Plan Vision & Strategy
Develop & Manage
Product & Services
Market & Sell Products &
Services
DeliverBirth
Products
Customer Service
DeliverDeath
Products
DeliverMarriag
eProduct
s
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Develop and Manage Human CapitalValue Chain
Process Detail
Develop and manage human resources (HR) planning, policies, and strategies
Recruit, source, and select employees
Develop and counsel employees
Manage employee relations
Reward and retain employees
Redeploy and retire employees
Manage employee information and analytics
Manage employee communication
Recruit/Source candidates
Screen and select candidates
Manage new hire/re-hire
Manage applicant information
Manage employee requisitions
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Process driven requirements• Organisations first need to understand the business process change
required and then ensure any new technology integrates seamlessly.
System “A”
System “B”
X
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IDEA/STRATEGY
DELIVERY
BUSINESS ANALYSIS & PROCESSES
Business activities
Process groupings
Core processes
Business process flows
Operational process flows
Detailed process flows
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Industry Research71% of failed software projects are traced to poor requirements
$46 billion spent worldwide on fixing requirements problems
Poorly defined applications largely contributes to a 66% project failure rate, costing U.S. businesses at least $30B every year
Communication challenges between business teams and technologists are chronic - 60%-80% of project failures can be attributed directly to poor requirements gathering, analysis, and management.
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Industry Research
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Industry Research
Worldwide cost of IT failure (revisited): $3 trillion
And locally too
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Business Case Definition and PurposeDefinition:• A decision support and planning tool that quantifies the expected
financial results and other business consequences and impacts based on a particular action
The purpose of a business case is to:• Inform the enterprise decision makers about a proposed project and
provide sufficient information to facilitate a decision on whether or not invest
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Outcomes versus Benefits• An outcome is a result of introducing a reengineered business process
and/or an IT-enabled system or capability
• The benefit is what the business subsequently derives when/if managers exploit the new capability
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InnovationInnovation - businessdictionary.com: The process of translating an idea into a good or service that creates value or for which customers will pay.
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Innovation not Invention• Invention is not innovation
• Invention is coming up with a great idea
• Innovation is executing a great idea and getting it to spread.
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Innovation Process“as is”
business value
opportunity idea
prioritise
lever the idea
spread the idea
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Disruptive InnovationUnfortunately, disruptive innovation can upend even the most well-conceived incremental strategies.
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Disruptive Innovation
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Disruptive Innovation
Kodak was founded in 1892 by George Eastman
Kodak was a leader in the full lifecycle - film, cameras, processing
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Disruptive Innovation
1981 Kodak turned over $10 billion & employed 120,000 people1981 Sony released a camera with a floppy drive capability1984 Fuji started a film price war with Kodak1994 Kodak & Apple sold the QuickTake camera2004 Kodak stopped marketing film cameras2004 Digital cameras flooded the market and competitors such as Sony, Canon, Nikon etc were better positioned for digital cameras2005 mobile camera disrupted the camera industry
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Disruptive Innovation
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Innovation Case Study
“Jobs said he actually started work on a tablet first, long before the iPhone. He said he had the idea in the early 2000's for typing on a glass display, and took the idea to people on his team who invented things like inertial scrolling. But the company was working on a phone at the time, so he applied that to the phone, and put the tablet "on the shelf." Once the iPhone business was established, they took the tablet project off the shelf, and that became the iPad.”
www.pcmag.com
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Innovations of the Future
What problem or opportunity in your life would you like to solve?
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Innovations of the Future
HealthcareFoodAir TravelTransport Companies
Cloud Computing
Driverless Car
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Innovations of the Future
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Innovations of the Future……2016
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Summary• Strategic Analysis can lead better board
and senior management decisions;
• Strategy planning is a process and is iterative with using business processes;
• Demand good analysis, metrics and insight.
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