mike burton – fire chief, tamarac with support from: ◦ cindy adamsky – captain, bso regional...
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Mike Burton – Fire Chief, Tamarac With support from:
◦ Cindy Adamsky – Captain, BSO Regional Communications
◦ Kim Rubio – BSO Regional Communications Mgr. ◦ Rick Carpani – CIO, BSO Communications
Technology Division
Report from the BCCCC Operations Sub-Committee
to the BCCCCIAB
Fire Rescue Chief Mike Burton, Tamarac (Chair)
BSO Fire Rescue Chief Neal de Jesus, Broward Sheriff’s Office (Vice-Chair)
Vice Mayor George Brummer, Pompano Beach
City Manager Charlie Dodge, Pembroke Pines
Fire Chief Dave Donzella, Lighthouse Point
Committee Makeup
Police Chief Keith Dunn, Miramar Dr. Nabil El-Sanadi, MD, Medical Director City Manager Burgess Hanson, Deerfield
Beach Sheriff Al Lamberti, Broward Sheriff’s Office City Manager Richard Lemack, Davie Mayor Michael Ryan, Sunrise Police Chief Chad Wagner, Hollywood
Committee Makeup
Capt. Cindy Adamsky - Broward Sheriff’s Office Comm. Mgr. Tom Gallagher - Pembroke Pines Comm. Mgr. Joann Brown - Coral Springs Commander Lynn Burnside - Margate Lt. Tony Rosa – Sunrise Lt. Rob Wehymeyer – Coconut Creek Chief Tom Harrington – Fort Lauderdale Director Rick Carpani – BSO – CTD Regional Comm. Mgr. Kim Rubio – BSO
Guest Participants & Subject Matter Experts
Variations exists in data collection beyond the 90/10 90/10 Rule – Answer 90% of 911 within 10 seconds
(FS 365.171) Disparate CAD in Plantation, Margate, Fort
Lauderdale, and Coral Springs (Pines and Creek pending)
Number of and impact of “misdirected” 911 calls via cell phones (estimated at 5-10%)
Current Challenges
Many elements of a regional system exist now◦Common CAD for fire rescue available for all
cities at no cost to the cities (front line units)◦Large infrastructure investment in technology
has already been made◦Most agencies on common communications
platform◦Many hard working communications
professionals involved
Current Accomplishments
Life Cycle of a 911 call
Call Volume and Calls For ServiceFY10/11
911 Calls: 1,500,497Non 911 Calls: 2,834,414
Law CFS: 1,346,844 (mostly non-E)Fire/EMS CFS: 234,912 (mostly emerg.)
Current Broward County PSAP Architecture911 Call Flow
BSO PSAP
C. Creek PSAP
Margate PSAP
C. Springs PSAP
Ft. Laud. PSAP
Hollywood PSAP
Plantation PSAP
Miramar PSAP
Sunrise PSAP
Pompano Bch PSAP
Hillsboro Bch PD
Seminole Indian Public Safety
9-1-1 Calls
9-1-1 Transfer Calls
9-1-1 Calls
P. Pines PSAP
Proposed Three PSAP Model
9-1-1 Calls
SouthRegion PSAP
Central Region PSAP
North RegionPSAP
Site Selection Pending…
911 Call Flow Diagram
Site Selection Pending…
Performance Management
Emergency Event
9-1-1 Call Initiated
Call Rings
at PSAP
Call Answer
Call Dispatch
Unit ArrivalCAD
Event Closed
P1 9-1-1 Call Answer Time
P2 Time from Call Answered to Call Entered in CAD (and forwarded to Dispatcher)
P3 Time from CAD Entry until a Unit is Dispatched
P4 Time from Unit Dispatched until Unit Arrives on Scene
P5 Time from Unit Arrives on Scene until Incident is Closed
Lifecycle of an Emergency Call
Prior to Scope of PSAP Operation
10 secsPSAP / Responder Dispatch Response TimePSAP 9-1-1 Call
Answer Time
Caller Interrogation and Call Entry into CAD
P1 P5P3P2 P4
Broward County PSAP Call Answering PerformanceFY08/09 vs. FY 09/10 vs. FY 10/11 vs. YTD* FY 11/12Monthly Percent of Calls Answered within 10 sec. (per PSAP)
45
0 0 0
75
100% 100% 100% 100%
63%
0
20
40
60
80
100
120
>90%
>80%
to <
90%
>70%
to <
80%
>60
to <
70%
<60%
Percent of Calls Answered Within 10 Seconds
Fre
qu
ency
0%10%20%30%40%50%60%70%80%90%100%
N = 120 (Exc. Sunrise)
FY 2009-10
Note: Per S. 365.171,F.S. 90% of the calls shall be answered within 10 seconds of call arrival at the PSAP.
42
2 1 0
8766%
98% 99% 100% 100%
0
20
40
60
80
100
120
>90%
>80%
to <
90%
>70%
to <
80%
>60
to <
70%
<60%
Percent of Calls Answered Within 10 Seconds
Fre
qu
ency
0%10%20%30%40%50%60%70%80%90%100%
N = 132
FY 2008-09
36
0 0 0
104
100% 100% 100% 100%
74%
0
20
40
60
80
100
120
140
>90%
>80%
to <
90%
>70%
to <
80%
>60
to <7
0%<6
0%
Percent of Calls Answered Within 10 Seconds
Fre
qu
ency
0%10%20%30%40%50%60%70%80%90%100%
N = 140
FY 2010-11
74% of the individual PSAP monthly measurements were in the target range. (Fiscal Year 2010/11, in aggregate.)
Target
Good
Target
Good
Target
Good
10
0 0 0
56
100% 100% 100% 100%
85%
0
10
20
30
40
50
60
>90%
>80%
to <
90%
>70%
to <
80%
>60
to <
70%
<60%
Percent of Calls Answered Within 10 Seconds
Fre
qu
ency
75%
80%
85%
90%
95%
100%
N = 66
Year to Date* FY 2011-12
Target
Good
85% of the individual PSAP monthly
measurements were in the target range. (Year to Date Fiscal
Year 2011/12, in aggregate.)( * October 2011 thru March 2012 )
Platform of “establish a single unified approach with cross-disciplinary leadership and management”
Agreement that one PSAP was technically possible, but not advisable
Agreement on three geographically separate PSAPs within one system
Agreement on 34 overarching goals Agreement on a single CAD system
approach, but not which CAD should be used
Subcommittee’s Early Findings
Improve the level of safety for responders and citizens
Ensure safe structures with strong redundancies
Ensure seamless interoperability between sites
Ensure a well planned architecture of technology
Reduce or eliminate unfavorable impacts on the work forces
Examples of Overarching Goals
Ensure seamless interoperability within the county and near seamlessness with adjoining counties
Provide system that best supports closest unit responses and regional approaches
Establish operational metrics that meet or exceed established best-practices
Examples of Overarching Goals
Based upon call volume projections and APCO standards
Concerns expressed by Fed. Of Public Empl. Impacted by the number of participating
cities Sub-committee did not analyze the plan Recommendation -
◦ South PSAP – 179 FTE◦ Central PSAP – 166◦ North PSAP – 147 FTE
CTD’s Proposed Staffing Plan
Year built Hurricane rating Flood plain Future capacity Square footage for existing and expansion Housing for staff in a disaster Diversity of power, telephone, and data Proximity to coast Parking for staff in a disaster (minor)
Facility Assessments (elements with the highest values)
Sub-Committee recommends no further consideration of the following sites:◦ Pompano Beach/BSO – Facility and location◦ Fort Lauderdale – Facility◦ Margate – Facility◦ Plantation – Did not participate in this process
Results of Facility Assessments
Sub-Committee recommends further consideration of the following sites:◦ BSO – Public Safety Building◦ Coconut Creek – under construction◦ Coral Springs◦ Hollywood◦ Pembroke Pines◦ Sunrise
◦ Any further consideration should be accompanied by third party evaluation of the facilities
Results of Facility Assessments
Developed by BSO CTD Sites where other PSAPs could relocate to
and operate from in emergency or period of inoperability
CTD Recommended Sites:◦ Sunrise◦ Pembroke Pines◦ Coconut Creek (under construction)
Flee To Sites
ISO – Insurance Services Office CAAS – Commission on Accreditation of
Ambulance Services CFAI – Commission on Fire Accreditation
International APCO – Association of Public-Safety
Communications Professionals
Standards to Meet or Exceed
CALEA – Commission on Accreditation of Law Enforcement
CFA – Commission on FL Law Enforcement Accreditation
NAEMD – National Academy of Emergency Medical Dispatch
NFPA 1221 – National Fire Protection Association Standard for the Installation, Maintenance, and Use of Emergency Services Communications Systems
Standards to Meet or Exceed
NFPA 1221 Time StandardDirect Dispatch(Call Answered and Dispatched from Primary PSAP)
P1
90% ≤ 10 s
Call Rings at PSAP
P2 P3+
Supports voice, text, or video based 911 calls
Supports Advanced Automatic Collisions Notifications systems
Transfers of 911 calls where needed with all data
Next Generation 911
Gather professional expertise as the facility and technical viability of each proposed PSAP
Determine which PSAPs would be used Gain concurrence with the Governance Sub-
Committee and select an Executive Director
Next Steps
Develop a Request for Proposal for consulting services to draft a plan to include:◦ Identify transition elements (people, hardware,
software, political, policies, interim management)◦ Evaluate compliance and best practices◦ Identify tentative participants◦ Evaluate the longevity of current CAD elements◦ Evaluate records management system options
Next Steps
Questions
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