© ryanair 2014 gtmc lon 15 july. © ryanair 2014 europe’s favourite airline europe’s lowest...
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© Ryanair 2014
GTMC LON 15 JULY
© Ryanair 2014
Europe’s Favourite Airl ine
Europe’s Lowest Fares/Lowest Unit Costs
Europe’s No 1, Traffic – 84.6m (No.1 or 2 in
most markets)
Europe’s No 1, Coverage – 69 Bases
Europe’s No 1, C’mer Service – Low Fares\On-time\
Bags\Canx
– Always getting better
programme
– Digital plan rollout
Fwd bookings & Ld factors rising since Sept 13
Unblemished 30 year Safety Record
Aircraft order rises to 180 to deliver over 110mpa
(+40%) by FY19
© Ryanair 2014
3
50
60
70
80
90
100
110
5254
61 62
81.784.6
89
96
104
112C’mers (m’s)
FY 2014
FY 2016FY 2015
FY 2018FY 2017 FY 2019
Ryanair Growth
c.
+40%
Source: Latest traffic stats for 12 mths to Mar14 and company forecasts.
No 1 For Traffi c
© Ryanair 2014
No 1 For Coverage
69 bases
186 airports
30 countries
1,600+ routes
84.6m c’mers p.a.
297 a/c – all 737-800’s
Newest fleet (< 5 Yrs)
180 a/c order
© Ryanair 2014 5
Strong Market Positions
UK (115)
Germany (112)
Spain (103)
Italy (84)
France (73)
Portugal (20)
Belgium (17)
Ireland (16)
Poland (14)
Morocco (11)
13%
4%
18%
21%
6%
13%
21%
40%
27%
13%
RYA Share
Source: 2013 Dep. Seats per Capstats & Diio Mii. Mkt positions adj. for 2014
schedules.
Country (Cap m’s)
No. 1 No. 2
Vueling
easyJet
easyJet
Jetairfly
AF-KLM
Wizz
easyJet
No. 3
IAG
Air Berlin
IAG
Alitalia
easyJet
SN Brussels
Aer Lingus
LOT
easyjet
Luft
AF- KLM
TAP
RAM
© Ryanair 2014
Europe’s Lowest Fares
LOW Ryanair
MEDIUM Norwegian
easyJet
Aer Lingus
(s/h)
Alitalia
HIGH TAP
Lufthansa
IAG
AF-KLM
+ 80%
+ 83%
+
102%
+
222%
+
352%
+
411%
+
426%
+
552%
> RyanairAvg. Fare
€46
€83
€84
€93
€148
€208
€235
€242
€300
(-4%)
Source: Latest company annual reports
© Ryanair 2014
Ryanair in Transition
© Ryanair 2014
Customer Experience Improving
8
24hr grace period to correct minor b’king errors – Nov
Quiet flights (early AM, late PM) – Nov
2nd free small carry on bag – Dec
B’rding card reissue & bag fees cut – Dec
New Groups & Corp. Travel Dept. – Jan
Allocated seating – Feb
Improving experience supported by T.V. advertising
© Ryanair 2014
Simpler website (17 to 5 clicks) – Nov
“My Ryanair”, c’mer registration – Dec
New website incl. “Fare Finder”, great response –
Mar
GDS (Galileo/Worldspan) for business agents – April
New mobile app for smart phones & tablets – July
New business product in pipeline
Program of continuous IT & digital improvement
underway
Digital Experience Improving
© Ryanair 2014
New Ryanair App
Log in with ‘My Ryanair’ profile
Search Ryanair’s 1,600 low fare routes
Make quicker flight bookings
Choose & book allocated seats
Manage bookings & add baggage
Book hotels & car hire
Book optional services such as insurance
Check-in & download mobile boarding passes
View live flight information
© Ryanair 2014
Business - Saves Time & Money
Business fares - significantly cheaper than others
Flexible tickets
Fast track security at Dub, Stan & others
Checked bag allowance
Free premium seat & priority boarding
Board first (or last), exit first – your choice
Corporate support desk – we’re here to help
Fully mobile experience with new App
Available on Ryanair.com or TMCs
© Ryanair 2014
130+ routes & 300+ daily flights to/from London
All jet fleet, reliable, No.1 on-time service
More routes, better timings & freq to Europe
New routes: Athens, Basel, Bucharest, Cologne
Dortmund, Edinburgh, Glasgow, Lisbon
Flight increases on Barcelona, Berlin, Bremen,
Dublin, Milan, Pisa, Rome
Better for Your Business
© Ryanair 2014
Summary
Lowest fares, lowest costs in Europe
No 1 or 2 share in major EU markets – platform for growth
180 a/c order + improving c’mer experience driving growth
GDS opens new business markets – 2nd GDS announcement Sept
STN: 12 new winter routes, over 2.5m new c’mers p.a.
2 new STN -Scotland routes - EDI & GLA (3 x daily)
Europe’s customers save over €10bn by choosing Ryanair
UK customers save over €3.5bn by choosing Ryanair
“Always getting better” delivers for customers, people &
shareholders
© Ryanair 2014
We help everyday people save money on air
travel
Ryanair is getting better for customers
Ryanair is getting better for business travel
Hopefully what you take from this……
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