© transcare in cooperation with our partner and taacs operational readiness – start-up support...

© TransCare In cooperation with our Partner and TAACS

Operational Readiness – Start-Up SupportOperational Readiness – Start-Up SupportAirports & AirlinesAirports & Airlines

• Integrated Operational Integrated Operational Readiness IOR & Readiness IOR &

• Integrated Integrated Operational Operational Optimization - IOOOptimization - IOO

Integrated Airport Integrated Airport ManagementManagement

© TransCare Page 2

In cooperation with our Partner and TAACSIOR & IOO for Airports IOR & IOO for Airports

IOR and IOO:

tool for large scale International Airports to guarantee success.

The Integrated Airport Functions approach ensures:

© TransCare Page 3

In cooperation with our Partner and TAACSIOR & IOO for Airports IOR & IOO for Airports

That operational functions and interfaces are integrated and optimized.

Results from past projects:

• timely inauguration,

• efficient operation from day one,

• higher quality and service level standard,

• higher user acceptance,

• higher ROI after start of operation and after optimization process.

© TransCare Page 4

In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for Airports

• Time versus quality and budget limitations

• Operational Issues versus manufacturing constraints and system implementation

Be prepared…..

© TransCare Page 5

In cooperation with our Partner and TAACS

Developer‘s & Operators‘ Conflicting Objectives

Efficient Operations &

Efficient ResourceAllocation

Attract Clients & Customers

Return onInvestment

High QualityStandards

Operator‘s ObjectivesOperator‘s Tasks

Maintain Budget

Minimum Quality&

Time Schedule

Design & Buildto Specifications

Avoid Changes / Variations

Developer‘s Objectives

Developer‘s Tasks

=

=

=

=

IOR & IOO for AirportsIOR & IOO for Airports

© TransCare Page 6

In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for Airports

• Target: Pragmatic, structured and transparent integration of all activities until Start of operation or optimized current Airport OPS is accomplished.

• Prerequisite: Overview on all Airport components and functions,planning, design, schedules, costs, outsourcing concept, interfaces and operational concept.

• Steps: assessment, evaluation, interface clarification, integration of entities, function implementation, fine tuning of functions, trial operation, start of operation / operate enhanced operation

© TransCare Page 7

In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for Airports

Partners for Integration:

Airside &ATC

Operations

SecurityTSA

InvestorsRelations

CIQ

Facility / System - development

LandsideAccess

Concessionaires

Airlines /Handlers

AirportOperator

© TransCare Page 8

In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for Airports

IORExec.

IORCoord. AIRPORT

ACCESS

AIRPORT ACCESS

PAX / CREW HANDLING

PAX / CREW HANDLING

BAGGAGE HANDLING

BAGGAGE HANDLING

AIRCRAFT HANDLING

AIRCRAFT HANDLING

Trial Operations

Relocation (IOR)

Post-Opening / Operation Support

Implementation Methodology of IOR / IOO Organization

IOR & IOO Implementation

Airport Authority

Airline & Handlers

Government Authorities

Concessio- naires

Security & Safety

O&M Systems

INTERFACE

Client & Third parties

© TransCare Page 9

In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for Airports

Operations Support &

Optimization

H

S

I

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Facilities

Interaction

Systems

HR

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Operational Development Phases

Transfer/Trials

Finance

$

© TransCare Page 10

In cooperation with our Partner and TAACSIOR & IOO for Airports IOR & IOO for Airports

Samples of neglected work packages:

» Implementation of new procedures, online access, the 5 W’s not implemented & trained

» Operational suitable signage

» Changes in space requirements

» Security concept / adaptation of flows

» Training concept and required time & systems for training

» IT & Baggage integration testing prior Trial operations

» Late integration of Airline, Handler, third parties and Gov. Bodies

» Lack integration of operational activities in Facility and System time schedule

» Baggage transport procedures,

© TransCare Page 11

In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for Airports

Samples of neglected work packages II :

Incheon Intern. Airport, S.-Korea:

Task:Development of Interaction, Human Resources & optimization of Functions in relation to Facilities and Systems for Airport opening and future operation.

Facilities and Systemsbeing developed

Interaction, Human Resources, Trials

to be developed and integrated

Total Functions -

SHIFTof IIAC to be completedfor Start ofOperation

© TransCare Page 12

In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for Airports

Optimization Principles

ReduceCosts

ManageQuality

Improved Performance !

Co-ordinateActivities

ReduceInterfaces

IncreaseFlexibility

Process 1

Process 2 Process 4

QualifyHuman Resources

ImplementNew Systems

Process 3

© TransCare Page 13

In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for AirportsIOR and IOO Tools and Methods:

Proven tools utilized in IOR Programs to enhance operational Value

• Development of IOR / IOO Manual

• Standard Functional Catalogue (StFC)

• Specific Functional Catalogue (SFC)

• Functional Integration Plan (FIP)

• Individual Time Schedules (ITS)

• Operational Readiness Progress Measurement (ORPM)

• Outstanding Issues List (OIL)

• Reporting operational shortcomings as monitored during Trials

• Analysis tool for functional performance of Trials

• Risk Management Analysis

• Database

© TransCare Page 14

In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for AirportsIOR and IOO Components:

Further methods used to implement and integrate the Project:

• Structured Interviews with all concerned parties

• Implementation of OREX Organisation

• Communication structure

• Interface Meetings resulting from OIL List Issues

• Site Visits, Progress Measurement

• Development & alignment of Trial Scenarios

• Execution of Trial Scenarios

• Contingency Flow Charts (trial / procedure related)

• Facilities / Systems Matrix

• Training / Procedure concept and implementation

• Relocation concept and execution

© TransCare Page 15

In cooperation with our Partner and TAACS

IOR / IOO for AirportsIOR / IOO for Airports

OperationalOperationalOrganizationOrganization

FunctionalPerformance

Report of Trials

Trial ResultsTrial Results

Risk Risk ManagementManagement

Influence onAirport OpeningDate (AOD)

Foreseeable Inconveniences

Contingency Plans

Ongoing Rectifications

Transparent Reporting

Execution ofExecution ofTrial ScenariosTrial Scenarios

OperationalOperationalShortcomingsShortcomings

Development ofDevelopment ofTrial ScenariosTrial Scenarios

StandardStandardFunctionalFunctionalCatalogueCatalogue

QuestionnaireQuestionnaire

Functional Functional Integration Integration Plan (FIP)Plan (FIP)

SpecificSpecificFunctionalFunctionalCatalogueCatalogue

IndividualIndividualTime SchedulesTime Schedules

(ITS)(ITS)

OperationalOperationalReadinessReadinessProgressProgress

MeasurementMeasurement(ORPM)(ORPM)

IORIOROrganizationOrganization

Outstanding Outstanding Issues ListIssues List

(OIL)(OIL)DatabaseDatabaseQuestionnaireQuestionnaire

OperationalOperationalConceptConcept

Data Concept:Data Concept:

FunctionalFunctionalPerformancePerformance

Report of TrialsReport of Trials

© TransCare Page 16

In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for Airports

Core Processes

1. Airport Access

2. Pax&Crew Handling

3. Baggage Handling

4. Cargo & Mail

Handling

5. Aircraft Handling

6. Aircraft Control

7. Administration & Management

8. Facilities & SystemManagement

9. Airport Security

10. CommercialOptimization &Customer Services

11. EnvironmentalIntegration

Core Processes

1. Airport Access

2. Pax&Crew Handling

3. Baggage Handling

4. Cargo & Mail

Handling

5. Aircraft Handling

6. Aircraft Control

7. Administration & Management

8. Facilities & SystemManagement

9. Airport Security

10. CommercialOptimization &Customer Services

11. EnvironmentalIntegration

Components

F Facilities

I Interaction

S Systems

H Human Resources

Components

F Facilities

I Interaction

S Systems

H Human Resources

Main Functions

For example:

1. Road/Rail Access

2. Pax Control,

Information,

Pax Services etc.

3. Departure/Arrival/

Transfer Bags

4. Export/Import

Services, Quarantine

etc.

5. Ground Handling,

6. NavAids, Visual Aids,

Airspace Movement

and so on……...

Main Functions

For example:

1. Road/Rail Access

2. Pax Control,

Information,

Pax Services etc.

3. Departure/Arrival/

Transfer Bags

4. Export/Import

Services, Quarantine

etc.

5. Ground Handling,

6. NavAids, Visual Aids,

Airspace Movement

and so on……...

Sub Functions

In excess of 600 Sub-Functions to be addressed to implement

Sub Functions

In excess of 600 Sub-Functions to be addressed to implement

Core Processes - BreakdownCore Processes - Breakdown

© TransCare Page 17

In cooperation with our Partner and TAACSIOR & IOO for Airports IOR & IOO for Airports

• Samples of Tools and Methods:

» Outstanding Issue List (PM Method)

» Check list / Questionaire for Functions,

» Functions catalog

» Functional Integration Plan (FIP)

» Job description for OREX

» Operational Time Schedule – Terminal Airside Security

» Trial Scenario / Trial Check List

» Operational Readiness Progress Measurement (ORPM)

» Training Matrix

© TransCare Page 18

In cooperation with our Partner and TAACSIOR & IOO for Airports Processes at Airports

Facilities

Interaction

Systems

H uman Resources

Terminal

Visitors Pax Baggage Cargo Land Transport

Pax Baggage CargoAir

Transport

Organization

Administration & Management

Commercial Optimization

Customer Services

Safety & Security

Facilities & Systems Operations & Maintenance

Environmental Integration

Organization

Administration & Management

Commercial Optimization

Customer Services

Safety & Security

Facilities & Systems Operations & Maintenance

Environmental Integration

Samples of overlapping

Functions

Samples of overlapping

Functions

Landside

Airside

© TransCare Page 19

In cooperation with our Partner and TAACS

PM

PM

IOR

IOR

PM

IOO

IOR & IOO for Airports Phases of Implementation

Assess

Invest Part > 60% = 50% < 20%

Operation Part

= 50% > 80%< 40%

Introduce ProceedingIntroduce Proceeding

Organize Project Set-up

Execute “Shift” - Programme

Integrate Trials / Operation

Project Content

© TransCare Page 20

In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for Airports

Development of complete trial operations out of the operational procedures and their components

Components:

Duration of Trial Ops until Inauguration of Airport

Trial operationof all componentsand necessary operational systemsfor the singleoperationalprocedure-Check in-

Trial operationof all componentsand necessary operational systemsfor the singleoperationalprocedure-Gate ClosureSystem-

Duration of Functional Planning

Applied to approx. 600OperationalProcedures

Deadline for FunctionalReadiness of all Components

II

SS

HH CompleteTrialoperationsofoperationalproceduresandoperationalsystems

Trial operationof all componentsand necessary operational systemsfor the singleoperationalprocedure fromCheck-in to-Gate ClosureSystem-

InteractionInteraction

OperationsSystems

OperationsSystems

PersonnelPersonnel

Rooms /Finish

Rooms /Finish

OperativeSystems

OperativeSystems

EquipmentEquipment

PersonnelPersonnel

OperativeProcedure

- Check in -

OperativeProcedure

- Check in -

FF

II

SS

HH

OperativeProcedure

-Gate closure-system -

OperativeProcedure

-Gate closure-system -

FF Buildings /Equipment

Buildings /Equipment

Provision (free of dust)

Provision

Function of all O.S.

Fall Back Plan

Equipment

Furnishings

Training

Instructions

Topography

Provision (free of dust)

Provision

Function of all O.S.

Fall Back Plan

Equipment

Furnishings

Training

Instructions

Topography

Basic Advanced Integrated

© TransCare Page 21

In cooperation with our Partner and TAACS

Trial Operation MethodologyDevelopment of Trial Scenarios

Identification of Operational Shortfalls

Execution of Trial

ScenariosTrial Results

Functional Performance

Report of Trials

Outstanding Issues List

(OIL)

Influence on Airport Opening Date (AOD)

Expected Inconveniences

Contingency Plans

Ongoing Rectifications

Management Reporting

Critical Management DecisionsCritical Management Decisions

IOR & IOO for AirportsIOR & IOO for Airports

© TransCare Page 22

In cooperation with our Partner and TAACSIOR & IOO for AirportsIOR & IOO for Airports

IOR &

IOO

Our ObjectiveSmooth Airport Operations

from day one onwards

MainCarrier

OtherAirlines

Concession

Legisl.Govt.

Bodies

Deve-lopmentReali-zation

ExecutiveGovt.

Bodies

AirportShareholders

AirportOperator

© TransCare Page 23

In cooperation with our Partner and TAACSProject management for Airports & other ProjectsProject management for Airports & other Projects

““Hardware“Hardware“ ““Software“Software“

Facilities / Equipment

Operations-System Organization

Human Resources

Implementation

Conception

Risk Assessment

Feasibility Study

Master-/ Biz- Planning

Start - up

Commissioning

Relocation*

““Environment“Environment“

Integration

Project DevelopmentProject Development

Development Phases

Step 1Step 1

© TransCare Page 24

In cooperation with our Partner and TAACSProject management for Airports & other ProjectsProject management for Airports & other Projects

““Hardware“Hardware“ ““Software“Software“

Facilities / Equipment

Operations-System Organization

Human Resources

Security

Access

Operations

Administration

Safety

Production-Support

Publicity

Facility Management

““Environment“Environment“

Integration

Start up ProjectStart up Project

Start – upProcesses

Step 2Step 2

© TransCare Page 25

In cooperation with our Partner and TAACSProject management for Airports & other ProjectsProject management for Airports & other Projects

““Hardware“Hardware“ ““Software“Software“

Facilities / Equipment

Operations-System Organization

Human Resources

Security

Access

Operations

Administration

Safety

Support

Publicity

Facility Management

““Environment“Environment“

Integration

OperationsOperations

Operations-Processes

Step 3Step 3

© TransCare Page 26

In cooperation with our Partner and TAACSTransCare’s & Cooperation Partner TransCare’s & Cooperation Partner LocationsLocations

ISO 9001:2000

AtlantaAtlanta

LondonLondon

GenevaGeneva

DubaiDubai

JohannesburgJohannesburg

SingaporeSingapore

TokyoTokyoNewNew DelhiDelhi

SydneySydney

VoorschotenVoorschoten

WiesbadenWiesbaden

Los AngelesLos Angeles

Mexico CityMexico City

MoscowMoscow

NairobiNairobi

BeijingBeijing

In Cooperation with our Partner

Frankfurt AirportCargo City South/Bldg. 664c

60549 Frankfurtfon: + 49 69 70792037fax: + 49 69 70792038

TransCare Western Europe

TransCare India

TransCare South America

Sao PauloSao Paulo

TransCare Russia/CIS

FrankfurtFrankfurt