01 tracks shortmaze

ShortMazeShortMaze

Optimize Resource UtilizationOptimize Resource UtilizationPresented by:

For:

Date, Location

Business Challenges

Reporting issues, activities, tasks ... etc by emails or word of mouth

Too many issues will result them eventually to slip through the cracks

No standard response for cases No attention for urgency, priority

…etc Involved participants do not have

up-to-minute status

ShortMaze Solution

ShortMaze is a powerful, ITIL - web - based service desk solution handling Incidents and Service Requests

ShortMaze helps you in managing and solving your business internal and external incidents.

Service Desk Impact on Busine$$

Confidential and Proprietary to 01Tracks

ShortMaze Mission

To minimize disturbance to business through faulty services by detecting incidents

Recording Incidents Coordinating the activity required to

restore faulty services Future prevention of problems

ShortMaze in action: Incident Lifecycle

Confidential and Proprietary to 01Tracks

Incident Details

Communication

RFC*

* Request for Change

Change Management

Response

^ Configuration Management Database

Configuration Details

Reports

Resolution Details

Management Information

Objectives & Goals of ShortMaze

ShortMaze Features

Confidential and Proprietary to 01Tracks

ShortMaze Features (Cont’d)

Confidential and Proprietary to 01Tracks

ShortMaze Features (Cont’d)

Confidential and Proprietary to 01Tracks

ShortMaze Features (Cont’d)

Confidential and Proprietary to 01Tracks

* SLA: Service Level Agreement

ShortMaze Features (Cont’d)

Confidential and Proprietary to 01Tracks

01Tracks’ Clients

Confidential and Proprietary to 01Tracks

ShortMaze & Microsoft Products

Confidential and Proprietary to 01Tracks

ShortMaze is developed by MS .NET Framework 3.5 technology. ShortMaze requires MS SQL 2005 Server DB. ShortMaze requires MS SQL 2005 Reporting services. ShortMaze is Integrated with MS LDAP Server (Active Directory) ShortMaze is fully Integrated with MS Outlook. ShortMaze uses the most recent ASP.NET Ajax library and controls. ShortMaze uses Microsoft windows services for scheduling and

auto notification parts. ShortMaze can be only deployed on IIS Web server. ShortMaze uses XML web services for integration with different

module.

Confidential and Proprietary to 01Tracks