1 digium confidential switchvox it’s more than a phone system - it’s a better way to communicate

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Digium Confidential

SwitchvoxIt’s More than a Phone System -

It’s a Better Way to Communicate

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Digium Confidential

Find out How Switchvox is a Better Way to Communicate:

Today’s Topics:• Who is TRACI.net?• Who is Digium?• What is Switchvox?• Switchvox Benefits• Switchvox Features• Switchvox TCO• Switchvox Resources

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Digium Confidential

Who is TRACI.net?

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Digium Confidential

• TRACI.net is one of the largest privately held voice service providers in the state of Florida.

• Founded in 1987 TRACI.net has adapted to the ever-changing Communications Industry.

• TRACI.net hosted VoIP services give small to midsized businesses the ability to compete in today’s technology heavy world without significant financial investment.

• TRACI.net VoIP services bring your PBX to the Cloud, allowing you to use phones anywhere with a high speed Internet connection.

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• TRACI.net is more than a hardware vendor, we offer turnkey telephony solutions.

• As a digium Switchvox Partner we sell all Switchvox PBX Appliances.

• TRACI.net also provides Virtual Switchvox PBX solutions, eliminating the need to buy the PBX appliance.

• TRACI.net also can eliminate the need for your traditional telephone service provider by delivering your phone lines virtually via SIP.

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• TRACI.net offers big savings in you monthly phone service bill. Not to mention, you have one monthly bill for all your telecommunications needs.

• TRACI.net also offers personal customer care leaving behind the long hold times of traditional telephone companies.

• Cutting edge technology, great customer care, local and long distance savings!

In case you were wondering.... TRACI is an acronym for TRANSMIT, RECEIVE, AND COMMUNICATE INFORMATION.

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Digium Confidential

Who is Digium?

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Digium Confidential

Digium is the Developer and Maintainer of Asterisk, the world’s most widely deployed Open Source Communications Project

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Digium’s Business Breakdown

Digium Products

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Digium Confidential

Switchvox - provides a full-featured Unified Communications system at a price SMBs can afford.

• Ease-of-use operation• Sophisticated features • Integration with desktop tools/applications• Local Support• Supports up to 400 users

Digium’s Business Phone System

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Why Switchvox?

• All features included• Many products in one• Interoperability• No vendor lock-in• Lowest TCO and Impressive ROI

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What our Customers are saying:

“Switchvox gives us the ability to better understand our customer service andsales processes. It has already helped us to identify some ways to streamlineOur customer service and sales processes. This is a great system.”

Carin Obad – General Manager/CTOHighland Products Group

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Interoperability

• Built-on open standards and protocols• Easily integrates with existing phones, networking hardware,

and third-party business applications• Reduces costly upgrades by supporting existing networks.

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Switchboard Control from Endpoints

EASY TO USE

“I have used TRACI.net for two deployments so far and the simplicity and quality of service is fantastic. One of the biggest hurdles in deploying a new technology is user acceptance. Our users have really embraced the new technology and have nothing but good things to say about TRACI.net. From a support standpoint TRACI.net support is fantastic and personal. I highly recommend TRACI.net to

anyone looking to deploy a voice over IP solution.”John Orlando - Directory of IT Services

Smart Cremations

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Many Products in One

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Key Switchvox Features

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The Switchboard - An Interactive, Real-Time Display of Your Switchvox Calls

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Game-Changing Fixed Mobile ConvergenceWork where and how you want to work

•Converge up to 5 phones with your Switchvox extension at no additional cost•Maintain your presence no matter which phone you are using•Supports any phone and connection – VoIP, analog, and mobile•The InCall Menus allow for seamless transfers and recording of calls from any phone

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Switchvox Mobile Applications

• Make Calls on Your Mobile Phone from Switchvox• Access Call Rules, Voicemail, Directory and More• Supported on iPhone and Blackberry

Smartphones

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Detailed ReportingCreate actionable items to service your callers based on data

retrieved from the built-in Switchvox reports and logs

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Switchvox Reports and Logs

•See logs on all of your call and types of services

•Export log data to Excel or in an XML-friendly output

•Easily integrate with the API

•Automatically trigger events based on log/report data

•Staff your queues based on detailed reporting information

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Microsoft IntegrationSee your unread emails, calendar appointments and

more with each incoming call

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Call Recording

• Easily schedule call recordings• Allow users to record on-demand • Automatically export recordings to another server

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Extend Your Phone System3rd Party Application Integration

• Available 3rd Party Apps:– Salesforce.Com– SugarCRM– Google Maps – Switchvox Notifier– Firedialer

• Developer-friendly Extend API available for other third party-application integration

• AsteriskExchange– Switchvox Apps Category

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Collaboration:• Conferencing – Every user can have their own conference #• Video Calling – Supports HD Audio and Video Calls• Chat – Built-in XMPP Server/Client• Presence – See co-worker’s status• Unified Messaging – voicemail to email

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Built-in Call Queues/ACD

• Customizable Call Queues• Flexible Call Routing Options• No extra licensing per queue agent/manager• Detailed Reporting

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Interactive Voice Response

•Highly flexible IVR Editor•Supports multiple sound prompts and languages•Easily integrates with the API to trigger events in third-party applications

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Why Switchvox is the Best Value

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Switchvox – Lowest TCO

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Switchvox can save you > 60%

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Switchvox Monthly Costs

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Competitive Pricing

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The Section 179 Deduction

• What is the Section 179 deduction?– Business tax deduction– Full purchase price deduction– Government incentive

• What is “Bonus” Depreciation?– Depreciation deduction– New Equipment purchases

•

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Digium Confidential

Switchvox – A Smarter Approach to Unified Communications

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Digium Confidential

For More Informationvisit - www.traci.net/voip

“Switchvox has streamlined our operation and made it much more efficient, as well as giving us the accurate reporting that we were unable

to get with our previous system.”

Andrew Miller – Customer Service ManagerForeclosure.com

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Digium Confidential

THANK YOU!