1 gtec “what’s new at fluke networks? brad homes product marketing manager, fluke networks,...

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GTEC“What’s new at Fluke Networks?

Brad Homes

Product Marketing Manager,Fluke Networks, Everett, WA

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… But first, who is Fluke Networks?

• Founded in 1948 by John Fluke• Designed and built first precision voltmeters• Evolved into the leader in Electronic Test Tools for

the professional– Most famous for professional level Digital

MultiMeters (DMMs)• 1993 started a business unit to address the needs

of Networking Professionals– Introduced LANMeter, then OneTouch– Many other products since then

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We deliver Network SuperVision!

Right Tool for the Job and

Person

Broad Line of Products Designed for

Technicians to Analysts

Unique Views into your Network

Innovative, Award-Winning Solutions Deliver Fast Answers to Network

Problems

More Ways to Look at your

NetworkFrom LAN to WAN,

Physical to Application, Portable or Distributed,Software and Hardware

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How We Got Here!

• Focus on Innovation, Value, Quality, and Reliability– Drawing on 50 year Fluke heritage of most reliable and

innovative tools.

Handheld Frame Relay

Installation ToolxDSL

Installation Tool

Connectivity Tester for everyone

Full line-rate Gigabit Analysis

Handheld Network Analyzer

Out of the Box Network

MgmtHandheld Fast

Ethernet Analyzer

1993 1995 1996 1998 1999

Digital Cable Tester

Web-Enabled

Handheld Analyzer

Digital Cat 6 Cable Tester

1993 1997

Handheld ATM

Analyzer

199919981997 2000 2000

IntegratedNetworkAnalyzer

2000

2001Residential VDV Tester

DistributedAnalyzer for

Workgroups & VLANs

2002

Cat 5 Tester

(Microtest)

1998

Cat 6 Tester (Microtest)

Wired/WirelessNetwork Analyzer

2002 CertifyingOTDR forfiber LANs

2002

Self-contained OC3/OC12

WAN Analyzer

2003

Integrated WAN/LAN & WLAN network analysis

solution

2003 12/2003

Application-Performance-

Monitoring (SA)

2002

LinkRunner

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Fluke Networks Today

• Annual Sales Over $150M

• Over 500 Employees Worldwide

– Direct Sales, Support, and Service in 22

Countries

• 47% of Sales Outside the US

• Over 100,000 Network Testers Shipped To Date

• Delivering value to our customers worldwide

– Who are our customers, anyway?

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Network Support Organization

Main Objective To deliver a network that meets the needs of the organizations “customers” and employeesTo that end, to be ‘more perfectly proactive’

Key Needs / Points of Pain • “Focusing on resolving network

related Issues (Prove It’s Not the Network!)”

• “Remote site monitoring”• “Be proactive, avoid / minimize

network problems” • “Save time. Want to focus on my

projects, need to reduce escalations and false escalations, expedite problem solving”

• “Visibility/Understanding of the network architecture”

• “Network Stability - deploy new technologies without destabilizing”

Net Tech

Net Eng

Focus on solving problems that affect groups of people.

(“Equipment” focus)

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What problems do our customers face?

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Solution User Product Vision

OptiViewIntegrated Network AnalyzerComplete network vision in one power-packed portable tool.

LinkRunnerNetwork MultimeterThe essential personal tool to quickly verify network connectivity and availability.

NetToolIn-line Network TesterQuickly resolve even the toughest PC-to-network connectivity problems.

Engineer

Frontline Staff

Technician

EtherScopeNetwork AssistantThe fast assistant for network problem solvers

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Comparative Capabilities – EtherScope vs OptiView

For network problem solvers, EtherScope Network Assistant is their fast assistant that helps them quickly identify what and where the problem is so they can fix it faster, resulting in more time for everything else.

For Network Engineers who want to stay in touch, and in control of their enterprise network, OptiView is an integrated network analyzer that provides in-depth information for network analysis, optimization and monitoring.

Portable Network Analysis

• Problem Solving• Maintenance / Troubleshooting• Local Site LAN

• Analyzing• Optimizing / Monitoring• Enterprise LAN

EtherScopeNetwork Assistant

OptiViewIntegrated Network Analyzer

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Introducing…

EtherScope Network Assistant TM

The new, fast assistant for network problem solvers.

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EtherScope Network Assistant:Ideal for The Network Professional who…• Wants an ‘instant on’, portable tool for

day-to-day LAN maintenance & troubleshooting needs

• Values a smart device to help diagnose network problems and fix them faster

• Has a wide range of network support responsibilities

• Has remote staff; can’t afford an expensive network test tool for every site, but knows the value of onsite troubleshooting

• Wants a tool which can be accessed remotely to allow team troubleshooting and remote collaboration

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Some questions that uncover EtherScope’s benefits:• How do you determine the source of unwanted network

traffic (such as unwanted protocols that may indicate a configuration or security problem)?

• How do you typically troubleshoot and resolve issues raised by individual network users?

• When you move or add a network user, how do you validate/test their network configuration?

• Is your network documentation accurate, complete and sufficiently up-to-date such that you can quickly determine the devices associated with a particular switch port?

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EtherScope Network Assistant Delivers Value Every Day:• Instant visibility into network performance and

health on 10Mb, 100Mb and Gigabit links• Fast problem solving • Switched LAN & VLAN visibility to identify

source of problems • Wired side visibility into wireless networks • Verify a network from a single connection• Documents the network • Easy to use, portable solution – excellent

value.

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Highlights of ‘Month-in-the-Life’ EtherScope Beta Test

New users reported over 10 situations per month (almost every other day!) where EtherScope provided them with the insight to resolve issues It’s a tool they will be carrying every day

New users estimated that EtherScope saved them over three and a half hours of troubleshooting time in the first month! Users saved an average of 22 minutes each time they used EtherScope

EtherScope’s automated tests helped 3 out of 4 users find and correct at least one issue they were completely unaware of

For complex and repetitive tasks where EtherScope presented data more efficiently than other methods, users reported how EtherScope multiplied their time savings “It saved me 15 minutes per cubicle, times 100 cubes!”

For simpler tasks where the time to use EtherScope is comparable to other tools (e.g. cable testers) users reported EtherScope as being “simpler to use”, “better presentation”, “much less weight to carry around” and “just more fun”.

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EtherScope Benefit Summary for Managers:• Turn your staff into powerful problem solvers by

giving them their own assistant• Save staff time and costs• Reduction of troubleshooting time means more

staff time for critical IT projects• Get more out of your IT infrastructure investment

by improving performance, controlling network costs

• Improve network stability and reliability

Faster problem resolution = Higher network uptimeFaster project completion

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EtherScope Benefit Summary for Users:• An invaluable assistant for your daily network

maintenance and troubleshooting tasks• Speed problem identification and resolution• Stop firefighting – be more proactive• Solve problems faster, get back to your projects

and get them done faster with your assistant!• It’s FUN to use!

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Key Feature Overview

Full Duplex 10/100/1000 Ethernet Testing

Future proof – tests the interfaces you have now, plus those you may need in the future… saves money since you won’t need to buy additional tools.

Active Network & VLAN Discovery

Automatically provides info about your network.

Discovers up to 1000 devices & extracts VLAN information

Traffic Analysis Statistics for traffic on the wire including Protocol Mix, Top Senders, Top Broadcasters, Error Sources

Switch Port Diagnostics Visibility into switched/VLAN networks for quick, more complete problem identification

Visibility into WLANs via wired-side switch port analysis

Real-time Problem detection, diagnostics

Automatically and instantly provides information about your network for fast troubleshooting and problem resolution.

Find problems including Duplicate IP’s, duplex mismatch, DHCP failures, etc.

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Basic cable testing and NIC/HUB diagnostics

Quickly identify hardware or cable problems vs. other network issues – Proving the source of the problem – no more guesswork.

Remote Control 1 remote view and control session via web browser.Allows for placement in remote sites for remote monitoring, or ‘team troubleshooting’

Commonly used PC based tools

PING, Trace Route, Telnet, web browser, FTP, calculatorProves network connection, services (e.g.,DHCP, DNS, HTTP) and performance are good; verifies your network installationConvenient for troubleshooting in the field.

Trace SwitchRoute MAC-Layer Trace Route tool, shows all L2 connection paths throughout switched network – makes finding nodes simple and fast.

Reporting - save XML based reports for network documenting

Document the network – Network performance, device inventory, baselining, store test results XML-based, web viewable

Key Feature Overview

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Components

Specifications:• OS: Embedded LinuxTM (X-scale based)

• Touch Screen: 640x480 TFT (Active)

• Custom network testing hardware

• 256Mb RAM, 32Mb ROM

• 64 Mb Compact Flash Card Included (for saved test results/reports)

•Expandable

• Weight: .82 kilograms or 2 pounds

• Dimensions: 19.1 x 15.2 x 4.4 centimeters or 7.5 x 6 x 1.75 inches

Serial Port (can be used to configure network devices)

Audio Ports (MIC, Headphone)

USB (optional mini-keyboard, mouse)

Power

Stylus

Patch Cord Test Port

Network Test Port

PCMCIA (Card Bus)

Compact Flash (CF2)

Kensington Lock

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Power On/Off•Two modes:

Shut Down or Suspend

Protective Rubberized “Boot”

Bright Active Matrix Touch Screen

Battery:•Lithium-Ion Rechargeable•Approx. 4 hours use / charge•Optional extra battery and charger stand

Status LEDs•Link•Utilization•Collisions•Errors•Transmit

Components

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5 Coolest Things about EtherScope

1. VLAN Discovery

2. Nearest Switch – Identifies slot/port

3. Switch Interface Details – connected devices

4. Detailed Switch Port Statistics (switch scan)

5. Protocol Statistics

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Getting the most from your EtherScope Network Assistant• In order to fully utilize the in-depth

network-vision features of EtherScope, three conditions must be met.

– IP Address

– Community String

– SNMP Enabled

• You can remember these by the phrase “I Can See”

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Top-Level EtherScope Walkthrough• Instant identification of link• Autotest results

– Test menu and preview pane

• Easy navigation

– Simultaneous diagnostics

• Drill into details– Nearest switch– Switch scan– Network discovery– Device discovery– VLAN discovery

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Home Page: Test Results and Navigation

Blue text indicates hyperlinks to more detail

“Menu”-based navigation with highlights of selected test shown at left

“Details” drills in on selected test for more results

Tool Bar – a convenient and consistent navigation and information platform.

Easy navigation:• Back• Home• Tools• Help

Touch icon for instant link to specific tests

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Instrument Settings

Drill in on Connection to reach Instrument Settings, where you can configure TCP/IP, Ethernet, Security, and General instrument settings. Add community strings and security passwords, change Ethernet negotiation characteristics and interfaces.

Get an IP Address via

DHCP, or manually -

DHCP Server Log appears after hitting

“Apply”

Password to control

community string and Remote U/I

access

Note the default

community strings

Save time with ‘Fast Connect Mode’ • Check for Link• Check Address• Go to next drop

Add management VLAN devices here

Full control of your

connection settings

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Cable Verification

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Cable Verification Details

Launches on-board ANALOGToner

Changes the color code order in wiremap results

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Signal Verification

Scans for DC voltage levels andover voltage conditions. Perfect for trouble-shooting Power Over Ethernet!

Checks for presence and amplitude of link pulse and data signals

Supported signaling and link partner-EtherScope advertised auto-negotiation

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Local Statistics

Notice the detailed preview information – giving you a quick look so you can decide at a glance whether you want to drill-in further… Something looks suspicious here, don’t you think? –

Just click on ‘Details’

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Local Statistics, Details

Note that you can also change the source, and the interface to trend a remote device as well. This helps you follow the scent of problems and enables you to track them down and fix them quickly!

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Local Statistics, Details

So you click on the Details button or on the Local Utilization link to see what’s happening.

Note that you can also change type of information displayed. Here you see Error Details. Oversize and Undersize frames

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Remote Statistics, DetailsChoose a different source (switches only!) and interface to monitor

On selected device and interface,

EtherScope reads only the

Layer 2 interfaces.

It Pulls MIB II information, but

no RMON history, so single port statistics are

shown

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Top Protocols

Notice the summary protocol statistics, listed in BLUE – that means they are ‘clickable’ to drill in for additional details

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Protocol Statistics Detail

Top sources of the selected packet type are listed in order.

Throughout EtherScope’s User Interface, data can be sorted by headings, and selected by type

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Top Talkers

At the top level, see top talkers at a glance. Drill in to see details of this particular bandwidth hog

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Top Talker Detail

Detailed information available on top talkers. Select a particular talker and tap the ‘Details’ button to obtain still another level of drill-in.

Select the radio buttons to list senders of Errors, Broadcasts and Multicast traffic

Note that where appropriate, applicable buttons will appear, in-context… Here you can ‘Clear’ the packet counts, or generate and store a ‘Report’

Click to see Layers of protocols available

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Top Talker IPV4 Protocol Detail

Detailed information available on the distribution of IPV4 Protocol

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Device Discovery Summary level information about the devices discovered. Again, you can drill in to see a list of all devices, or a particular type of device you are interested in, just by selecting it

Note that while the green ‘check-mark’ indicates that EtherScope has completed its first pass on Device Discovery - it continues to listen to traffic to identify and report on new network devices it discovers, and periodically reruns discovery.

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Device Discovery, Details

Drilled-in on All Devices, see the Name, IP Address, Switch Slot/Port, VLAN, and any associated problems

Use these radio buttons or use the scroll-bar to navigate through the table to see additional details on the devices.

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Device Discovery Report

A sample report listing pertinent information on all devices.

Column headings can be sorted here as well.

Document the network!

Reports saved to Compact Flash, accessible via Web interface

MUST have CF installed to save reports!

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Device Details by Type - Switches

Overview of device configuration information is shown here

Individual Device Traffic shown here. Select a device and tap the ‘Details’ button to again to obtain still another level of drill-in.

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Specific Device Details

Device-specific links and appropriate troubleshooting tools are now available.

Note that you can drill in on the switch interfaces to see who’s connected on each port

Quick launch troubleshooting tools

Detailed information about this particular switch is shown in the main screen

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Switch Interface Details

Here we have drilled-in on the switch Interface Detail link which shows the status and configuration of all the ports, including who’s connected to each!

You can even select one of the hosts and drill in further on it…

Notice the problem icon showing Host EVTPC1272… time for some investigation. You can sort on that column to see all the problems discovered on this switch port…

Problem discovery speeds troubleshooting.

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Trace Switch Route

Trace Switch Route shows you the Layer 2 connection path between EtherScope and the selected device.

The “from” device is always the EtherScope. The “destination” is selected in the drop down box.

Want to see the interface details or monitor utilization on the connecting switch port? Just drill in on the BLUE highlighted Slot/Port to go there.

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Network Discovery Overview

EtherScope lists all the networks discovered, and provides quick information about the number of hosts on each

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Network Discovery Details

Select and expand the IP Subnets to see detailed information on how the network is organized, and which hosts are members

By now, you recognize that you can select and drill-in on any subnet or device to get additional details…

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VLAN Discovery

See VLANs, and associated switch ports and hosts.

Trunks are not shown.

Discovery of all VLANs within connected broadcast domain only (discovered switches).

Finds by way of reading switch configs

Lists hosts by VLAN

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Nearest Switch

EtherScope locates the nearest switch and monitors it for you

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Switch Scan

Monitoring these switches for high utilization and errors.

Automatically shows nearest switch and one other user-selected switch.

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Switch Scan Details

See the Average and Peak Utilization on all the active ports of two selected switches.

Visibility of traffic IN and OUT.

Average and Peak reading results shown since Switch Scan was activated.

Select another switch to monitor from the drop-down list

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Key Devices

EtherScope automatically checks on selected Key Devices when it starts up, and again whenever you select ‘Start Test’

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Problem Log Details

EtherScope monitors network conditions and automatically alerts you to detected problems.

Errors, Warnings, and Info Messages are listed. Intermittent Problems are reported and listed as Resolved, so even if they go away you know about them

You can delete selected or resolved problems (or ‘undo’ if deleted by accident)

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Remote Access Via Web Browser

Access real time or saved reports

Launch a remote session; can require password – default is blank (nothing)

Direct link to support resources at www.flukenetworks.com

Access the embedded Online Help file

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Future Enhancements

Designed for the Future• Robust processor• Expansion slots• USB• Audio Ports• Expandable Memory• Simple software update procedure

Future Cable Testing Capabilities • Digital tone generation for cable tracing with IntelliTone™• Fiber Test Kit – Fiber loss measurements

Wireless LAN Testing Option (WLAN) • Will enable combined wired LAN and 802.11a/b/g wireless LAN testing in a single integrated

tester. • Wired, Wireless, Gigabit – One Network, One Tool!• Available 2005

Internetwork Throughput Testing Option (ITO)• Feature set effectively equivalent to OneTouch ITO with feature enhancements.• Available 2005

As your network and your troubleshooting needs evolve, EtherScope grows with you

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EtherScope Network Assistant delivers on key network management needs:

“Help me solve problems when I have them (or, have to deal with them)”• Speeding troubleshooting allows you to focus your time on what is important to you; gets

you back to your projects (proactive activities) faster• Instantly determines the state of the network, allowing you to prove whether escalated

problems are network related or not.• Assisted troubleshooting through problem discovery, automated diagnostics and services

tests helps determine problem cause.

“Be in touch with the network”• Get instant network visibility through the Information-rich Autotest - see who/what is out

there, how things are working (baseline), what’s changed.• Vision into your networks

“Get projects done”• Speed and simplify installation and verification of service with integrated tools that provide

configuration information– Moves, adds and changes are easy to verify – Telnet and web browser for configuration maintenance

• Save time with network discovery that provides automated documentation of network configuration and inventory of devices

– Document LAN installation and provide basis for troubleshooting with a baseline report

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Thank you for your time and attention.

See EtherScope and our other Network SuperVision Solutions at www.flukenetworks.ca