1 one-size-fits-one digital inclusion jutta treviranus director, inclusive design research centre...
Post on 19-Jan-2016
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One-size-fits-one Digital Inclusion
Jutta Treviranus
Director, Inclusive Design Research CentreInclusive Design InstituteOCAD University
Co-Director - Raising the FloorRaising the Floor
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Digital Exclusion
• access to online systems no longer an option
• new entranceway to government services, commerce, education, employment, recreation, social engagement, civic engagement....
• estimated social and economic cost of digital exclusion (55.2 billion annually in the US)
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Bridging the Gap
• Standard information and communication technology (ICT) developers design for the typical or average user
• Assistive technology (AT) is intended to bridge the gap to reach anyone that requires alternative access systems
• the Assistive Technology bridge is inadequate and crumbling
• impossible technical task• impossible business conditions• only some disability, only a small
part of the world• increasing cost • decreasing availability, functionality,
reliability and diversity
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Special Services to support Digital Inclusion
• Currently spend more on policing and excluding people from specialized services than on delivering service
• Cost containment measures result in vicious cycle
Accessibility Legislation• Essential for cultural change, but hard to
update and keep current
• Seen to constrain innovation, flexibility and customization
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We need a new approach
• Will only get worse…
• The new approach must…
• be sustainable
• be integrated
• take advantage of technical advance rather than trying to catch up
• include the full spectrum of users who face barriers
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The New Approach
• gpii.org
• the GPII is not a single entity, a single technology, a single set of tools or a single architecture but the orchestration and linking of a large diversity of tools, infrastructures, applications, contributors, organizations and participants globally - like the Web
• harnessing the flexibility of digital systems, the Cloud and global networks
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Potential to be “the most powerful Digital Curbcut yet”
• access to education for the “doubly marginalized”
• literacy and e-literacy
• an inclusive demand-supply pipeline
• impetus for innovation and market diversification
• even good for waste reduction
• integrated and at the forefront of innovation
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