10 questions to ask before you buy scheduling software

Kendall Matthews, VP of Global Marketing & Communication

Written by . . .

This is a Perfectionist Customer experience is key to almost every business

you need the right balance of:To improve your customer experience,

HIGH customer

appeal

LOW Internet

effort

Online scheduling

meets all the important

criteria

This is a Perfectionist Your

customers have asked

for it

Your employees are tired of making do without it

This is a Perfectionist

Time is Money . . .

Your competitors already offer it

This is a Perfectionist

Time is Money . . .

Isn’t it time you got it too?

Time is Money . . .But before you make phone calls, compile a list of vendors, and start signing up for free demos . . .

Time is Money . . .

. . . think about these10 important questions

Does the software provide the functionality you need?

First, the basics:• Schedules appointments

online• Provides automatic

appointment reminders• Easy-to-use interface• Easy for customers to use

1.

Then, specific features: • Integrates easily with

your other software• Offers integrated

payment processing• Supports multi-location

businesses

Finally, features to make your life easier:• Ability to pull

appointment data • Easy to download

reports• Large range of customer

service options

The ability to configure the software’s settings is an important consideration. Ask each provider about their configuration options.

Can it be configured to meet your specific needs?2.

Having quick access to your provider’s support team is paramount to getting issues and problems resolved quickly.

What is their customer support like?3.

4.Ask if their software requires any installations, downloads, or additional hardware.

Is it really cloud-based?

True cloud-based scheduling software is accessible from any computer, smartphone, or tablet with an Internet connection.

A reputable SaaS vendor will offer new-client coaching to walk you through the software’s functionality.

How thorough is their training?5.

Find out:• How long the platform

has been around• How the software has

changed over the years• What features have been

created due to customer demand

• What new features are in development

How dependable are they?6.

Downtime can’t be avoided. But a reputable company knows how to keep it to a minimum.

What’s their average downtime?7.

Get references and testimonials from your peers or competitors. Ask about both the product, and the service.

What do their other clients think?8.

Inquire about the provider’s standard security practices, server database, data storage/backup procedures, and processes related to failover and federal regulations, if applicable.

Will my data be secure?9.

The cost of online scheduling software can vary as widely as the features and functionality offered by each provider.

What’s the cost?10.

You know the saying:

You get what you pay for

Review • Functionality• Configuration• Customer support• Cloud-based• Training• Dependability• Downtime• References• Data security• Cost

Need additional information?

800.988.0061

For more informationContact The Online Scheduling Software Experts™

Call: 800.988.0061Visit: AppointmentPlus.com