11 questions you should ask your tour operator software vendor

#11 questions you should ask your tour operator software vendor

!Before choosing a tour operator software, there

are a few things that can help you make the decision.

Problem:

Spending large sum of money on travel software that doesn’t fit your needs, and you realize it later.

Here are questions you should ask your potential travel software vendor!

#1How long have you been

developing the software solution?

Companies that have been developing a tour operator software for many years have a solution that is consistent and

trusted by many others.

MOST IMPORTANT:

Young companies often don’t have enough knowledge in the travel business!

#2How many references do you have?

The number of customers is also an indicator if the

vendor is serious about doing business.

#3When was the last upgrade released?

It’s important that the software follows and covers your new business changes.

NOTE!

You should be notified about the changes, so ask your vendor if they provide some manuals, notifications, announcements or something similar.

#4Where is the product heading?

What are your plans for the upcoming year?

Every tour operator software company

should have a “product roadmap”.

Advice:

If a vendor doesn’t have a product road map, he doesn’t know where the whole thing is going, what it needs to fulfill, when to deliver etc.

#5Do you have a project manager

responsible for implementing the software?

A project manager is needed as a bridge between you and the tech support team!

Without the implementation team:

a) you won’t be informed of any changes that are affecting your company

b) the progress of the trainings and integrations will be slow...

#6What do the trainings look like and are they personalized or generic?

The most important goal of trainings is to map your business processes to the software.

If the vendor provides an individual approach, it means he understands that your travel business is unique!

#7Do you have a help center available

for all of our questions?

You will have a lot of questions and doubts, so assistance to

software users is crucial.

#8Are manuals and documentation

available for the software?

It’s important that you know all features and

upgrades.

Every new functionality, option or logic should

be explained!

#9Will I be able to integrate my existing system with yours?

It would be great to integrate e.g. your

accounting software with your tour

operator software.

This way, you save your time and have

everything centralized!

#10What advantages do you have that

set you apart from other travel software vendors?

Every tour operator software on the market has something that makes it unique, but the

important thing is – what is important for you?

So ask for benefits and see what will add the most value for you!

#11Is your software available for

customizations?

It is worth the effort to find someone who will make your

reports or documents consistent to your brand

image!

YES, we do create, advise, educate, train, provide and implement integrated comprehensive business

solutions based on information technologies!

Know more about us!Blog article „11 questions you should ask your tour operator software vendor”: http://blog.itravelsoftware.com/2014/04/11-questions-you-should-ask-your-tour-operator-software-vendor/

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