14 paul noble collections

Paul NobleChief Executive Officer

6 October 2015

2

Champion of the Forgotten Borrower

• Launched in Sept 2013 with over 250,000 customers applying for a loan in the past year

• Offer a fair and transparent alternative to under-served borrowers unable to get a bank loan and reluctant to take a short-term, high-cost loan

• Loans £1k to £5k over 12 to 24 months

• APRs from 35.9%

6 October 2015

3

Knowing your customer – beyond acquisition

• Lenders provide great customer experience initially

• We owe the customer the same experience should they fall into arrears

• Data is pivotal to collections conversations

• DMCs know about customer difficulties earlier than lenders

6 October 2015

4

Lenders need to support each other

• Customers often have borrowing across lenders

• CRA data can be out of date to support collections conversations

• Is your customer in arrears with others?

• How do you know whether your customer will maintain any agreement?

6 October 2015

5

Insight can come from non-traditional sources

6 October 2015

6

Let’s share! Do it for YOUR customers

• We need to come together• Embrace technology• Share your data with CRAs

real-time• Protect and support

vulnerable customers

6 October 2015

Thank you