15-2 avoiding the costs associated with foodborne illness preventing the loss of revenue/reputation...

15-2

Avoiding the costs associated with foodborne illness

Preventing the loss of revenue/reputation due to closure

Improving employee morale

Increasing customer satisfaction

The benefits of food safety training include:

15-3

Provide initial and ongoing training for employees

Make food safety training specific to job duties

Use different tools to assess employee knowledge

Keep records documenting training

Managers should:

15-4

Assess training needs

Establish learning objectives

Choose training-delivery methods

Select an instructor (if applicable)

Select training material

Schedule a training session

Select a training area

Prepare the trainer

To develop and deliver an effective training program:

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Test employees’ food safety knowledge

Observe employee job performance

Question or survey employees to find weaknesses

To identify food safety training gaps:

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Demonstrations

Lectures

Role-plays

Methods for Delivering Training

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Job aids

One-on-one training

Technology-based training

Methods for Delivering Training continued

15-8

Successful training =

1/3 presentation

+

2/3 application with feedback

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Is knowledgeable of food safety practices

Understands the operation’s food safety challenges

Has demonstrated skill teaching others

Has good communication skills

Select an instructor who:

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No longer than 20 to 30 minutes

Conducted during slow times

Conducted on-site to allow for demonstrations (if possible)

Documented

Training sessions should be:

15-11

Measure performance against the objectives

Use both written and performance-based tests

When evaluating training:

15-12

Reasons Why Training Might Be IneffectiveThe employee was improperly trained

The employee has the knowledge, but is not applying it

The equipment used during training differs from equipment on the job

There are negative consequences for doing what was taught

15-13

Recommended for managers and supervisors

Demonstrates comprehension of basic food safety principles

Demonstrates your commitment to food safety

Food Safety Certification