2 forms of communication

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ONE-WAY AND TWO WAY

FORMAL AND INFORMAL

VERBAL AND NON-VERBAL

WRITTEN AND ORAL

INTRAPERSONAL AND INTERPERSONAL

INTERNAL AND EXTERNAL

VERTICAL AND HORIZONTAL

GROUP COMMUNICATION

MASS COMMUNICATION

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One-way communication

Information is always transferred in only one direction.

There is no direct interaction between the persons involved.

No chance to get clarification or to question the information received.

Follows the linear source-Message-Channel-Receiver (S- M-C-R).

The source cannot find out whether the receiver has understood the

message.

Examples: television broadcasts, newspapers, advertisements, the

notice board.

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Two-way communication

Interactive. It involves both persons fully.

The persons constantly alternate between between source and receiver.

Clarification or change the source or add ones own ideas and views to the

conversation.

Both gain information on the issue talked about.

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The difference between formal and Informal is not the same as the difference

between grammatical and ungrammatical.

The difference is in the voice, vocabulary and syntax.

The register we use in a given situation is determined by the social code and not the

grammatical code.

The distinction between formal and informal communication is diminished.

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Formal communication

Formal register follows certain conventions

Conservative language.

No Constraints.

Restrained style.

Scheduled in advance.

one-way

Organization-means-Controlling-Circulation of

authoritative policies and procedures.

Established channel of communication.

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Informal Communication

Unscheduled

Interactive and richer.

Style Conversational.

Personal, Unofficial and mostly oral.

Organisation-interactionn among employees

Purpose

Educate through information sharing.

motivate through personal contact

Resolve conflicts through participation and

friendship.

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Verbal Communication

Use of words and language.

Convey complex ideas

necessary for discussion and explanation of complicated ideas. Always accompanied by non-verbal which is more powerful.

Non-Verbal Communication

Use of other symbols.

codes like colour, maps, graphs to enhance verbal communication.

Includes speakers personality and voice.

Largely unconsciousness, difficult to control.

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Written Communication

Other person is not present.

Long messages best conveyed.

Go Beyond time limitation.

Has little support from the senders voice and personality.

Oral Communication

Natural and immediate.

Other person is present. Both the parties should be attentive.

Formal and Official situations.

Advantage- Immediate feedback and opportunities- clarification.

E.g... Telephone and Radio.

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Intrapersonal

Goes on within mind.

Do not follow any particular sequence.

Sub-conscious level. Get more attention. Clear and logical.

Interpersonal

Communication is between two or among more persons.

Important method for maintaining relationships.

The intrapersonal communication of both persons affect their interpersonal

communication.

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The terms are used to describe the communication of an organization.

Internal Communication

Moves along the line of the authority. Style and Quality affect the atmosphere.

External Communication

Affects the organizations public image.

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Vertical Communication

Communication moves along the lines of the authority.

Formal channels.

Improper to bypass the chain.

Horizontal Communication

Communication among the persons of equal status in the organisation.

necessary for co-ordination and planning.

More informal.

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Public communication.

Purpose Building up public relations and public images.

Usually one-way communication.

Takes place in a meeting.

Useful activity in an organization.

Stimulating communication activity. Multiple barriers operate in group communication.

Communication skill is very much important.

Leader must be tactful strong enough to control the meetings.

Size of the group affects its communication.