20090504 a interpersonal relations

April 11, 2023 1

INTERPERSONALRELATIONS

INTERPERSONALRELATIONS

Need for Interpersonal Skills

Need for Interpersonal Skills

Today’s work needs

good networking skills.

Today’s work needs

good networking skills.

Families stay as nuclear. Help is scarce.

Families stay as nuclear. Help is scarce.

Friends and Colleagues change faster.

Friends and Colleagues change faster.

Hierarchy is flattened so the number of your co-workers increase.

Hierarchy is flattened so the number of your co-workers increase.

Your team interacts

with other teams.

Your team interacts

with other teams.

Your Boss, may be younger,more ambitious

and likes to move fast.

Your Boss, may be younger,more ambitious

and likes to move fast.

No matter how hard you work

or, how creative and brilliant you are

if you can’t get along with the people

who work around you,your professional life,

and as a consequence,your personal life

will suffer.

Interpersonal Skills

A set of behaviours

which allow you

to communicate effectively and unambiguously

in a face-to-face setting

to assist progress towards

achieving an objective

Skills essential for effective teamwork are:

communicating and relating effectively,empathy and respect

for the feelings and views of others, accurate self-evaluation of

performance and relationships, andconflict management

using active listening skills and empathy.

WHAT IS INTERPERSONAL SKILL

• Effectively translating and conveying information.

• Being able to accurately interpret other people's emotions.

• Being sensitive to other people's feelings. • Calmly arriving at resolutions to conflict.

• Avoiding gossip. • Being polite

WHAT IS INTERPERSONAL SKILL

• Effectively translating and conveying information.

• Being able to accurately interpret other people's emotions.

• Being sensitive to other people's feelings. • Calmly arriving at resolutions to conflict.

• Avoiding gossip. • Being polite

It takes a combination of

Self-awareness,

Self confidence,

Positive personal impact,

Effective performance,

Communication skills and

Interpersonal competence

to succeed in your career and life.

Success elements in Relationships

Positive Personal Impact

Do you know how other peoples see you? When you leave a meeting or end a conversation, what impression do you leave behind? What picture do other

people have of you? How do you think they perceive you?

We impact on others through our opinions, the amount we contribute, the sound of our voice, the effect of our silence,

the expressions we use.

Personal impact is ~ Improving your posture, knowing how to shake hands properly, having good manners,

looking friendly and confident.

Effective Performance

What ever you do, do it to the best of

your ability.

Six interpersonal skills

Applicable to almost all situations:

Analyzing the situation Establishing a realistic objective

Selecting appropriate ways of behaving Controlling your behaviour

Shaping other people's behaviour Monitoring our own and others' behaviour

Assertiveness vs. Aggressiveness

Assertiveness ~ means taking the initiative to deal with a problem in a constructive, self-protective manner. ~ Assertiveness attacks the problem, not the person.

Aggressiveness ~ attacks the other person

rather than the problem. It represents a destructive desire to dominate another person or to force a position or viewpoint on another person; it starts fights that end in quarrels.

Assertive and Aggressive Communication

Assertive communication takes the listener’s feelings and rights

into account; aggressive communication does not.

To assert yourself is to let your communication partner know

that his or her behavior is infringing on your rights.

Interpersonal Communication skills

I - statements help you express the way you feel and what you want with great clarity.

“You" – statements can make others feel angry and defensive immediately.

A respectful tone of voice conveysthat you are taking others seriously and that you also expect to be taken seriously.

Further, people with good communication skills are assertive without being aggressive or

manipulative.

Interpersonal Communication skills

Eye contact is vital for good communication.

Appropriate body language encourages conversation.

Clear, organized ideas, specifically stated

help you accurately and honestly describe your feelings and contribute to conversations and to

decisions that need to be made.

Interpersonal ConflictConflict occurs when two people, or

two groups of people,cannot agree on any point, and

differ seriously.

Generally conflict begins with mild differences, disagreements, arguments, disputes, and fights.

Conflict and Your Role

Professional preparation of you and othersmay reflect diverse

philosophical and theoretical orientations.

As you have to work together, as a team, to successfully undertake

collaborative activities, you will need to be

aware and sensitive to these differences.

Conflict Resolution

Conflict resolution

involves identifying

areas of agreement and

areas of compromise

so that a solution

to the disagreement or conflict occurs.

You can’t expect all others to see the thingsthe way you see them.

What is needed is proper analysis and constructive criticism.

Constructive criticism requires good listening skills andSkills of constructively criticizing.

Skills of Constructive Criticism

- Mention the good points, to begin with.- Show interest and

your willingness to involve- Explain the problem and more importantly,

do you have a solution for it.- give encouraging suggestions

for improvement- Remember, you are criticizing

the particular point and not the individual.- Do not bring out the past failures

or problems and speak in the light of past experience.

Tips for resolving conflicts ~ 1

• Ensure that you remain calm and undisturbed at all times. • Adopt a non-provoking tone of voice ~

quietly, slowly, and calmly. • Listen carefully without interrupting.

• Respect the other person when voicing your own opinion or point of view.

• Make sure that you let the other person know that you understand them fully by asking questions pertaining to his or her own understanding

and repeating what the person is saying. • Use pleasant humour if possible.

Tips for resolving conflicts ~ 2

• Try placing yourself in the other person's shoes. • Try not to be judgmental. Do not do anything

to embarrass the other person.

Do not accuse the other person of anything. • Make sure that your posture, body language, and

tone of voice is non-threatening. • Do not take anything the other person says personally

when he or she is angry, probably do not mean it. • Let the other person know that you do not want to fight, &

you want to resolve the situation in a friendly manner. • Make sure that you do apologize for anything you may have said

or done to offend them.

Prerequisites: Self Awareness and Ability to Understand Others

Frame of Reference: Your past experiences, acquired attitudes and beliefs, personal qualities, past and present feelings, and

expectations for / from others affect what and how you observe and perceive, and ultimately how you respond and act.

Ultimate Happiness• Research shows that

effective communication on the interpersonal level enhances the quality of your life.

• Strong personal relationships, created through interpersonal communication has a direct link to invaluable physiological health.

The purpose of this presentationis to motivate you to

Become aware of your communication styleImprove your Interpersonal competence

Reduce conflict in the workplace

All these things, acting together, will improve productivity

and thus increase profitability!

Surely, any objective includes productivity and profitability !

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IMPROVING

INTERPERSONAL

RELATIONS

Why IMPROVEInterpersonal Skills ?

GOOD INTERPERSONAL SKILLS WILL ALLOW YOU

TO NETWORK

EFFORTLESSLY AND EFFECTIVELY.

How to IMPROVE

Interpersonal Skills ?

Self Promotion. Promote yourself effectively.

Understand your strengths and learn

how to express them. [ Smile and Ask ]

Communicate effectively

Good communications are invaluable

in any situation.

Be articulate, concise,

enthusiastic, honest, and open.

Don't forget

the other side of communicating: LISTENING.

This is as important as speaking.

Many people rather than listening, they spend their time thinking

of the next thing they are going to say,

thus taking virtually nothing in at all.

Think Creatively

Solve problems and

maximize opportunities with innovative ideas.

Follow through

Follow through on your commitments,

both to yourself and others.

Record keeping

Take full and accurate notes.

Organize yourself

your thoughts, your notes, your files, your time,yourself.

Teamwork

Work hard for others and the rewards

will come back to you ten times over.

WHY NETWORK?

Everyone in your life is part of your network.

They can all help you and you can help them.

You should learn what you can

about each individual.

GOOD NETWORKING• Be Open. – Be open to new ideas,

opportunities and people. • Be prepared. – Learn the skills you require

to network effectively. • Give just to give. – Don't give

with the sole purpose of getting something back. • Ask for yourself. – If you need help, ask!

• Treat everyone as equals.

BE TACTFUL

T = Think before you speak A = Apologize quickly when you blunder C = Converse, don’t compete T = Time your comments F = Focus on behavior – not personality U = Uncover hidden feelings L = Listen to feedback

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Task:Task:

Think of someone you would like to improve Think of someone you would like to improve interpersonal communication with-in your work interpersonal communication with-in your work environment. It should be someone you interact environment. It should be someone you interact with on a regular basis.with on a regular basis.

• 1. What kind of work relationship1. What kind of work relationshipdo you have with this person:do you have with this person:cooperation,cooperation,interdependence,interdependence,independence?independence?

• 2. Did/do you have the option of working 2. Did/do you have the option of working withwith him/her? him/her?

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• 3. Has there been any conflict with this 3. Has there been any conflict with this person?person?

• 4. What’s the history behind this 4. What’s the history behind this relationship?relationship?

• 5. Do you feel any form of affection for 5. Do you feel any form of affection for him/her?him/her?

• 6. Who has the power in this relationship?6. Who has the power in this relationship?

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• 7. What are the positive traits you 7. What are the positive traits you see see in in this person?this person?

• 8. What are the negative traits you 8. What are the negative traits you see see in in this person?this person?

• 9. Will you have to interact with 9. Will you have to interact with each each other for a long time?other for a long time?

• 10. How much impact could he/she 10. How much impact could he/she have in your present or future career?have in your present or future career?

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1212 Tips to improveTips to improveyour interpersonal skillsyour interpersonal skills

1.1. Set the ground for communication Set the ground for communication and align your horizon.and align your horizon.

2.2. Work on your attitude. Work on your attitude. 3.3. Have reasonable expectations.Have reasonable expectations.4.4. Make the right choices of timing.Make the right choices of timing.5.5. While interacting, use your While interacting, use your

resources. Apply a variety of resources. Apply a variety of techniques to communication.techniques to communication.

6.6. Consider the nonverbal aspect of Consider the nonverbal aspect of communication.communication.

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7.7. Be the best listener you can be.Be the best listener you can be.Be an active and responsive listener. Be an active and responsive listener.

8.8. Avoid “fire starters” such as: hot words, Avoid “fire starters” such as: hot words, overdramatization, blaming, guilt overdramatization, blaming, guilt induction, person and past-centered induction, person and past-centered comments.comments.

9.9. Choose to behave assertively. Avoid Choose to behave assertively. Avoid aggressive and passive-aggressive aggressive and passive-aggressive behavior.behavior.

10.10. Stay focused and monitor. Take your Stay focused and monitor. Take your emotional temperature.emotional temperature.

11.11. Reflect upon the interaction and get ready Reflect upon the interaction and get ready to keep developing the relationship.to keep developing the relationship.

12.12. Be ready to change and keep exploring Be ready to change and keep exploring continuously.continuously.

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Links to Prof. V. ViswanadhamLinks to Prof. V. Viswanadham

• Link to Presentation slides• Link to Audio Files• Link to Blog

April 11, 2023 53

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