2014 tmp-sts ffb comfort, convenience and performance
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FEATURE, FUNCTION and BENEFITTraining Material
Sales Training SectionMarketing Division
COMFORT and CONVENIENCE
FEATURES
Feature, Function, and Benefit Training MaterialRevised for July 2014 | TMP Sales Training Section | FFB Material 2014 v.1
COMFORT CategoryFeature Automatic Climate Control System
Function
Automatically maintains a specified interior temperature, regardless of the changes in the outside temperature of the vehicle.
Benefit Enhanced comfort and convenienceKey Words Exam Misleading Words
Automatically maintains Interior temperature Enhanced confort
“Manually maintains…” “exterior temperature” “enhanced safety”
Feature, Function, and Benefit Training MaterialRevised for July 2014 | TMP Sales Training Section | FFB Material 2014 v.1
COMFORT CategoryFeature Cruise Control System
Function
It automatically maintains set vehicle speed, making it possible to drive without continually holding down the accelerator pedal.
Benefit Pleasant and confortable driving, especially on long distance at constant speed
Key Words Exam Misleading Words Automatically maintains Without continually holding down The accelerator pedal At varying speeds
“Manually maintains…” “while holding down” “the brakes” At constant speed
Feature, Function, and Benefit Training MaterialRevised for July 2014 | TMP Sales Training Section | FFB Material 2014 v.1
COMFORT CategoryFeature Electronic Power Steering
Function
Steering system that uses an electric motor instead of the usual hydraulic pump, which in turn reduces engine power loss.
Benefit Improved fuel economy and engine performanceKey Words Exam Misleading Words
Steering system Uses an electric motor Reduces engine power loss
“Braking system “uses only a hydraulic pump” “Increases engine power loss”
Feature, Function, and Benefit Training MaterialRevised for July 2014 | TMP Sales Training Section | FFB Material 2014 v.1
COMFORT CategoryFeature Seat Heater
Function
Provides a uniquely warm feeling for both the driver and front passenger.
Benefit Provides added comfort to both driver and passenger
Key Words Exam Misleading Words Uniquely warm feeling Provides added comfort
“unique cool feeling” “provides added irritation”
Feature, Function, and Benefit Training MaterialRevised for July 2014 | TMP Sales Training Section | FFB Material 2014 v.1
CONVENIENCE CategoryFeature Multi-Information Display
Function
Provides drivers with such information such as average and current fuel consumption, average speed, outside temperature, and driving range
Benefit Enhanced driving convenienceKey Words Exam Misleading Words
Such as average and current fuel consumption…
Enhanced driving convenience
“…and tire wear / …and electrical load”
Enhanced performance
Feature, Function, and Benefit Training MaterialRevised for July 2014 | TMP Sales Training Section | FFB Material 2014 v.1
CONVENIENCE CategoryFeature Overhead Console
Function
Provides a ceiling mounted location for storage compartments, reading and map lamps, and various accessory controls.
Benefit Enhanced convenience by allowing additional storage within driver’s reach
Key Words Exam Misleading Words Ceiling mounted location For storage compartments… Allowing additional storage
“Floor mounted location” “For spare tire and tools” “Restricting storage”
Feature, Function, and Benefit Training MaterialRevised for July 2014 | TMP Sales Training Section | FFB Material 2014 v.1
CONVENIENCE CategoryFeature Power Door Locks
Function
Allows the driver to lock and unlock the doors with a push of a button
Benefit Enhanced comfort and safety
Key Words Exam Misleading Words To lock and unlock the doors Enhanced comfort and safety
“To lock and unlock the windows” “Enhanced performance”
Feature, Function, and Benefit Training MaterialRevised for July 2014 | TMP Sales Training Section | FFB Material 2014 v.1
CONVENIENCE CategoryFeature Power Side Door Mirror
Function
Driver can adjust the left and right side mirrors electronically by push of a switch.
Benefit Enhanced driver comfort and safety
Key Words Exam Misleading Words Driver can adjust the left and right
side mirrors Electronically by push of a switch
“Driver can adjust the front and rear mirrors”
“Manually by pull of a switch”
Feature, Function, and Benefit Training MaterialRevised for July 2014 | TMP Sales Training Section | FFB Material 2014 v.1
CONVENIENCE CategoryFeature Push Button Engine Switch
Function
Allows a driver to start and stop engine with a push of a button as long as the smart key is within the actuation range.
Benefit Enables simple engine operationKey Words Exam Misleading Words
Driver can adjust the left and right side mirrors
Enables simple engine operation
“Driver can adjust the front and rear mirrors”
“Enables simple aircon/audio operation”
Feature, Function, and Benefit Training MaterialRevised for July 2014 | TMP Sales Training Section | FFB Material 2014 v.1
CONVENIENCE CategoryFeature Smart Entry and Start System
Function
The transponder key allows for automatic locking and unlocking of doors and engine ignition within a certain proximity.
Benefit Enables simple and convenient vehicle access
Key Words Exam Misleading Words Allows for automatic locking and
unlocking of doors Within a certain proximity Enables simple and convenient
vehicle access
“Manual locking and unlocking of doors”
“Beyond a certain proximity” “Enables complex vehicle access”
Feature, Function, and Benefit Training MaterialRevised for July 2014 | TMP Sales Training Section | FFB Material 2014 v.1
COMFORT CategoryFeature Power Tilt and Telescopic
Steering
Function
Driver can adjust the distance between the steering wheel and the dashboard (either forward or backward - TELESCOPIC), or adjust for better visibility (either up or down - TILT)
Benefit Enhances comfort by electronically adjusting the steering wheel
Key Words Exam Misleading Words Either forward or backward –
TELESCOPIC Either up or down – TILT Enhances comfort by
electronically adjusting…
“Either left or right” “Either up or down - Telescopic” Either forward or backward – Tilt” “…by manually adjusting”
Feature, Function, and Benefit Training MaterialRevised for July 2014 | TMP Sales Training Section | FFB Material 2014 v.1
COMFORT CategoryFeature Tumble Flat 2nd Row Seats
Function
Rear cushion can be flipped 180 degrees so that the hard under-surface of the cushion becomes level with a hard load surface below
Benefit Improved rear storage loading and capacityKey Words Exam Misleading Words
Rear cushion can be flipped 180 degrees
Improved rear storage loading and capacity
“Rear cushion can be flipped 90 degrees…”
“Improved front storage loading and capacity”
PERFORMANCE FEATURES
Feature, Function, and Benefit Training MaterialRevised for July 2014 | TMP Sales Training Section | FFB Material 2014 v.1
ENGINE PERFORMANCE CategoryFeature Acoustic Control Induction System
(ACIS)
Function
Changes the effective length of the intake manifold to increase power over a wide range from low speed to high speed
Benefit Optimizes power and torque, as well as better fuel efficiency and reduced intake noise
Key Words Exam Misleading Words Changes the effective length of
the intake manifold… Increase power over a wide
range.. Better fuel efficiency
“Changes the effective length of the exhaust manifold…”
“Increase power over a specific range only”
“Lower fuel consumption”
Feature, Function, and Benefit Training MaterialRevised for July 2014 | TMP Sales Training Section | FFB Material 2014 v.1
PERFORMANCE CategoryFeature Active Torque Control 4WD
Function
Optimally controls the torque distribution between the front and rear wheels depending on various road conditions
Benefit Excellent vehicle handling and fuel economyKey Word Exam Misleading Words
Controls the torque distribution between the front and rear wheels
“…between the left and right wheels”
“…between the front wheels only”
Feature, Function, and Benefit Training MaterialRevised for July 2014 | TMP Sales Training Section | FFB Material 2014 v.1
ENGINE PERFORMANCE CategoryFeature Direct Injection 4-Stroke Common
Rail Diesel Engine (D4D)
Function
Common rail stores highly pressurized fuel before being dispersed directly to the combustion chamber through an electronically activated injector.
Benefit Delivers great fuel economy, responsive acceleration, cleaner emissions, and reduced noise, vibration, and harshness (NVH)
Key Words Exam Misleading Words Stores the highly pressurized fuel …reduced NVH
“Stores the non-pressurized fuel…” “Increased NVH”
Feature, Function, and Benefit Training MaterialRevised for July 2014 | TMP Sales Training Section | FFB Material 2014 v.1
ENGINE PERFORMANCE CategoryFeature Variable Valve Timing Intelligent
(VVT-i)
Function
An engine system that varies the timing of the opening and closing of the air intake valves depending on the driver’s requirement at all RPM ranges.
Benefit Performance and economy, higher power output, better fuel efficiency, and cleaner exhaust emission.
Key Words Exam Misleading Words Varies the timing Opening and closing of air intake
valves
“Varies the timing and lift” “Opening and closing of air intake
and exhaust valves”
Feature, Function, and Benefit Training MaterialRevised for July 2014 | TMP Sales Training Section | FFB Material 2014 v.1
ENGINE PERFORMANCE CategoryFeature Dual Variable Valve Timing
Intelligent (Dual VVT-i)
Function
Uses cam phasing technology to adjust intake and exhaust valve timing based on engine speed, engine intake airflow, throttle position, and vehicle speed
Benefit Enhances performance with maximum efficiency and more power.
Key Words Exam Misleading Words Adjust intake and exhaust valve
timing Enhances performance with
maximum efficiency and more power.
“Adjust intake valve timing only” “Enhances performance by reducing
power”
Feature, Function, and Benefit Training MaterialRevised for July 2014 | TMP Sales Training Section | FFB Material 2014 v.1
PERFORMANCE CategoryFeature Eco Mode
Function
Restricts throttle input so that the engine uses less fuel and adjusts air-conditioning system so that it runs efficiently.
Benefit Enhances fuel efficiency
Key Words Exam Misleading Words Restricts throttle input Adjusts air-conditioning system so
that it runs efficiently
“Increases throttle opening” “Maximize air-con output”
Feature, Function, and Benefit Training MaterialRevised for July 2014 | TMP Sales Training Section | FFB Material 2014 v.1
PERFORMANCE CategoryFeature Electronic Throttle Controlled
System - Intelligent
Function
Electronically controls the throttle valve opening and closing in accordance with the driver’s power requirement.
Benefit Enhanced performance and fuel efficiencyKey Words Exam Misleading Words
Electronically controls the throttle valve opening and closing
“Hydraulic control of the throttle valve opening only”
Feature, Function, and Benefit Training MaterialRevised for July 2014 | TMP Sales Training Section | FFB Material 2014 v.1
PERFORMANCE CategoryFeature Gate-Type Automatic Shift Lever
Function
A/T feature which provides individual slots for more accurate and/or sporty shifting while driving.
Benefit Enhanced vehicle performance and appearance
Key Words Exam Misleading Words A/T feature which provides
individual slots Sporty shifting
“M/T feature which provides individual slots”
Feature, Function, and Benefit Training MaterialRevised for July 2014 | TMP Sales Training Section | FFB Material 2014 v.1
PERFORMANCE CategoryFeature Kinetic Dynamic Suspension
System
Function
Uses a hydraulic control system to control suspension stabilizer bars in response to road surface and driving conditions during cornering or off-road driving conditions
Benefit Enhances ride comfort and handling response
Key Words Exam Misleading Words Uses a hydraulic control system Control suspension stabilizer bars
“Uses an electrical control system”
THANK YOU
Sales Training SectionMarketing Division
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