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NDC InFocus: Settlement
with Orders Standard
A simpler & more
efficient way to settle
NDC salesThibaut Ruy / Philippe Truchet / Gianna Monsch /
Momchil Momchilov
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Agenda
• A new Airline Retailing world with NDC and SwO
• How does the Settlement of NDC Orders work with the new SwO standard?
• What are the benefits for the Industry?
• The program roadmap
• A transformation built with the Industry, for the industry
• Next Steps
• Q&A with the SwO Team
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A new Airline Retailing world with NDC and Settlement with Orders (SwO)
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Airline Retailing, NDC without SwO
� � � � � � � � �
Sellers / IATA Travel Agents
Offer
Management
Order
Management
Airline
Ticketing
Revenue
Accounting
Accounting
� � � � � � � � � � � � � � � � � � � � � � � � � � � � �
Payment
/
Settlement
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Airline Retailing, NDC with SwO
� � � � � � � �
Sellers / IATA Travel Agents
Offer
Management
Order
Management
Airline
� � � � � � � � � � � � � � � � � � � � � � � � � � � � �
Payment
/
Settlement
SWO
Finance
SwO Automation/Integration
� � ! " # ! ! $ % & '
( ) # * + % '
, -
. - / % - 0
-
1 2 3 4
5 6 7 8 7 9
1 2 3 4
5 7 : ; < : 3 = 9
1 2 3 4
5 > = < < = ; 9
? @ @ A B C ? B D A B E F G H A E
I J B H J K A L M N E O P P Q B R A D
S F T G K D L U F
V W X YZ V [ \ ] [
F G H A E L A P Q B R J K ^
Carrier NDC or Finance
Data flows to enable the Settlement in 2020
? @ @ A B C ? B D A B E F G H A E
F _ ? F O P P Q B R A D
Y ` ]
a b c c d e b c
F A R R H A f A K R g G K G ^ A B
F A R R H A f A K R
Y ` ]
a b c c d e b c
L A f J R R G K h A
Seller Finance
i j F E G H A E
i j F L M N E O P P Q B R A D
\ ] [
F G H A E L A P Q B R J K ^
Z V [
S F T G K D L U F
k l m n o l p q l r
s l t u
Seller
Airline
v � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �
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The SwO Standard Framework is enabled
Contractual
PaConf*/42 - October 2019 approved
Resolution 866 – Update to Definitions of Terms Used in Passenger Agency Programme Resolutions to enable SwO usage
Technical
PSC* - October 2019 approved
SwO Standard Carrier-Seller
• PSC Resolution 750a
• SwO messaging standard Rel 19.2.
• Unanimously approved by PSC on 14 Nov 2019 WAW
�w x y z { | } ~ x y | | z { | } | w x z ~ x y | z { | } |
� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �
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Settlement with Orders : How does it work ?
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? B D A B T G f A K R Q f f J R f A K R
F Q P ? @ @ A B
Order
Management
System
Order
Management
System
Airline
F N M T
Distribution:
Order processing
Seller
Finance System
T Q E R S Q Q ¡ J K ^
g J D C S G h ¡ C Q @ @ J h A
Finance System
F N M T ¢
Finance:
• Order Accounting
• SwO Remittance & Settlement
processing & Accounting
£ ¤ ¥ ¦ §
F N M T ¨
Banks: Transfer
of funds processing & Accounting© ª � « © ª � «
¬
SwO between Carriers and Sellers
� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �
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Agreement ID: 1234567890
Commitment ID: 0987654321
Payee: Airline ABC 945
Payer: Agent X
Currency: EUR
Net Clearance Amount: 1’000
Seller System(Mid-/Back-office - Finance)
Settlement
Platform
� � � � � � � � � �
® ª � ª ¯ � � °
± ² ³ ´ µ ¶ · · ¸ · ¹ º » ¼ ½ ¾ ¼ ¿ ³ ¶ À · ¶ » ¼
± ² ³ ¿ Á ¸ ¸ Â º ¸ · ¹ º » ¼ ½ ¾ ¼ ¿ Ã Ä Å ¸ · ¹ º » ¼
H A G B G K h A
L A Æ O A E R
1
SwOmessaging flow Ç È ª � É � � Ê � � � � � � � � � � � � Ë ª Ì � � � � Ë Í � � � � � �
Remit ID : SWR00000001
L A f J R R G K h A
N B G K E @ A B Î Q R J @
Ï Ð Ñ Ò Ó Ô Õ
3
Agreement ID: 1234567890
Commitment ID: 0987654321
Payee: Airline ABC 945
Payer: Agent X
Currency: EUR
Net Clearance Amount: 1’000
Airline System (Finance)
Ö × · ¸ Â º º Ä ¹ Ø · Ä ¹ À ± · º º Ù · ¸ · ¹ º ¼ Ä º · Ú Û Á Ù Ù Á ² Ü ± Ã Ø Ä Ù · ¹ À Ä ¶ Ú
H A G B G K h A
L A E P Q K E A
Ý Ð Ó Ó Þ Ð Ñ Ð ß Ó Õ à Ó Ð
Ï Ð Ñ Ò Ó Ó à ß á Ð Õ à Ó Ð â2
Settlement Date: DD MM YYYY
Clearance ID: 202095400000111
Remittance Date: DD MM YYYY
Clearance ID: 202095400000111
H A G B G K h A
Î Q R J @
Ï Ð Ñ Ò Ó Ó à ß á Ð Õ à Ó Ð
Ý Ð Ó Ó Þ Ð Ñ Ð ß Ó Õ à Ó Ð â
2
Settle ID : SWS00000001
F A R R H A f A K R
N B G K E @ A B Î Q R J @
Ý Ð Ó Ó Þ Ð Ô Õ
4� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � ��
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SwO beyond Carrier-Seller settlement
£ ¤ ¥ ¦ §
© ª � «
ã ä ä
å æ æ ç è
æ æ ä æ
ã
é æ ä æ æ ä æ
£ ¤ ¥ ¦ §
© ª � « © ª � «
? B D A B T G f A K R Q f f J R f A K R
F Q P ? @ @ A B
Order
Management
System
Order
Management
System
Order
Management
System? B D A B T G f A K R Q f f J R f A K R
F Q P ? @ @ A B
SellerOffer Orderretailer
Offer Order supplier
Finance System
Post Booking
Mid-/Back-office
Finance System
Finance System
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The SwO standard is published!
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The full standard documentation is available:
• https://airtechzone.iata.org/industry-programs/swo
• 19.2 & 20.1 versions
• Implementation guide, XSD schemas, XML samples
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SwO :What are the benefits for the Industry?
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SwO complements & supports NDC
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Streamlined
&
Efficient
Simplified settlement
of your
NDC Orders
Easy to implement
Lean XML data
exchange
standard
Simplified process
Re-usable
For settlement
between any NDC
travel industry
partners
Any type of service
Does not require
ONE Order
A first step
Supports AIR Vision
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ê ë ì í î ï ì
ð ñ ò
ê ë ì í
ð ñ òSwO Benefits for finance (Airline & Seller)
• Manual
• Costly
• Time consuming
• Automated
• Efficient
• Fast!
• 5-6 days saved
monthly !
Fully
automated
reconciliation
• 100 % accurate
• Early visibility
• In ERP
Fast and
accurate cash
visibility
• Not accurate
• Not timely
• Manual or
somehow
automated
• Not visible in ERP
ê ë ì í
ð ñ ò
ê ë ì í î ï ì
ð ñ ò
SwO strengthen
your NDC
implementation
� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � ��
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What is the SwO roadmap ?
� � � � � � � � � v � � � � � � � � � � � � � � � � � � � � � � � � � � � � �
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SwO High-level Roadmap 2018 - 2021
ó ô õ ö ÷ ø ô ù ú ö ù õ û ô ù ü
ý þ ÿ � � � � � � � � �
ó ô õ ö ÷ ø ô ù � û õ ô ù ø ÷ û ô� û ÷ ù ô � õ � ö ø ô ü ý � � � � � � �
2018
� �
� � �
� � � �
SwO Draft Standard
2019
SwO Standard + , ¢
) % � '
� # ! , '
� � � � � � �
� � � �
� �
� ! � " � #
� � � �
2021
$ & / � � ' - %
& / , ' ' # , &
( ) * - .
/ ( / )
SwO Standard ¢ , ¢ , ¢
� . 0� 1 2
3 4 5 6 7 8 9
# : ;
j J E h H G J f A B < _ J H H h G K ^ A D O A R Q Q = J D C + J f P G h R
� �
) % � '
� # ! , '� 1 2
> # ? %� # ! , '
� @ A B C � � � �
2020
SwO Standard ¢ D , ¢ D , ¢
3 4 5 6 7 8 9
� � E F G
� � � �
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Built with the Industry, for the industry
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Airlines - Settlement with Orders Group (SOG)
• Airlines set the SwO Standard
• 13 airlines participated : AA, AF, BA, CX, EK, HR, JU, KL, LH, LX, SQ, TK, UA, QF
• Reports to the Pay-Account Standards Board (PASB) under the Passenger Services Conference (PSC)
• Deals with all aspects of financial settlement between two parties – payer and payee – where at least one of the parties is an airline, and within the scope of IATA resolutions
• Sales payment & settlement processes experts with accounting and finance process knowledge
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Providers - SwO Adoption GroupWorking together with various providers to allow adoption
…. more to come
H y I J K J K
H y I J K J K
H y I J K J K
x { L { L M M | L I N { J K O P
� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �
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First successful implementation!
• Test Pilot: Nov & Dec 2019
• Live Pilot: April 2020
• In production since 01 April 2020
• Major benefits materialized
• Lean messaging
• Cash Flow Management
• Automated Reconciliation� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �� �
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The world has changed with COVID-19
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SwO supports post-COVID restart
� � � � � � � � � �
Simplified
Finance
Better Cash
Management
Automated
Reconciliation
For
Ticket or OrderEnable
New businessSupport NDC
� � � � � � � � � � � � � � � � � � � � � � � � � � � � �
Reduce
Cost
Generate
Cash
For carriers and sellers!
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Next steps
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Get ready, embrace the SwO standard!
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Airlines
• Bridge the gap
• Contact your provider(s)
• Create SwO business cases
• Link SwO strategy with NDC one
• Build a plan
Sellers
• Bridge the gap
• Contact your provider(s)
• Create SwO business cases
• Link SwO strategy with NDC one
• Build a plan
Providers
• Involve your clients
• Get ready for SwO
• Create a plan
• Support the industry transformation
Contact IATA
Sign Expression of Interest letter
Pass certification
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Contact the SwO team
swo@iata.org
Thibaut RUY
Head Settlement with Orders Program
Momchil Momchilov
Settlement with Orders Group Secretary
Philippe Truchet
Head, Risk and Settlement with Orders
Implementation
Gianna Monsch (consultant)
Settlement with Orders Strategy & Mobilization
� v
Q&A
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