25/04/2014b davies1 initiation 25/04/2014b davies2 common problems preparation before the patient...
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10/04/23 B Davies 1
Initiation
10/04/23 B Davies 2
Common Problems
• Preparation before the patient comes in.
• Listening attentively without interrupting at the beginning of the interview.
• Discovering all the issues or problems the patient wishes to discuss.
• Setting the agenda for the rest of the session.
10/04/23 B Davies 3
First Task
• How can you do worse?
• Positive alternatives
10/04/23 B Davies 4
Preparation
• Records and computers before the consultation?
• Focussed attention and preparation.
10/04/23 B Davies 5
Initial Rapport
• Effect of looking at records on non-verbal communication.
• Non-verbal messages override verbal cues.
10/04/23 B Davies 6
Identifying the Issues – the Patient Wants to Discuss
• Most doctors and nurses end up discussing not quite knowing or having an incomplete understanding of why the patient has really come.
10/04/23 B Davies 7
Opening Question
• Brainstorm favourite openers.
• Main aim:
– Do I know why this patient wants to see me?
10/04/23 B Davies 8
Listening
• Not “doing nothing”
• Components of listening?
• Effect of interruptions.
10/04/23 B Davies 9
Screening
• Order of presentation not related to either medical importance or importance to patient.
• Doctors like doing things – mustn’t leap into screening before listening.
• Remember its importance when you think you know what they are here for!
10/04/23 B Davies 10
Agenda Setting
• How will we structure this time.
• Explicit and hidden ways of chunking.
• Aide memoires.
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