3 corporate learning trends to watch in 2017

3  Corporate  Learning  Trends  to  Watch  in  2017  

January  23,  2017

Housekeeping

#LearningTrends

@DonaldHTaylor @CarolLeaman

@Axonify

Event is being recorded

Please leverage the chat window

Featured Speakers:

Donald H Taylor Chairman Learning and Performance Institute

DonaldHTaylor

Carol Leaman CEO Axonify

CarolLeaman

Today

1. Results for 2017

2. Micro learning’s continued success

3. Winners and losers

4. An emerging trend

5. What to expect in 2017

6. Three case studies

1. Results for 2017

“What will be hot in L&D in 2017?” • Fourth year

• Choose 1-3 options from 15

• 885 voters, 2,364 votes

• 60 countries

• 5 regions = 93% vote

• 7 countries = 74% vote –  UK –  US –  Australia –  New Zealand –  India –  The Netherlands –  Germany

21% 15%

33% 15% 8%

What do you think will be hot in workplace L&D in 2017?

Question

What will be hot in workplace L&D in 2017? • Artificial intelligence • Collaborative/social learning • Consulting more deeply with the business • Curation • Developing the L&D function • Games/gamification • Micro learning • Mobile delivery

• MOOCs • Neuroscience/cognitive science • Personal knowledge mastery (PKM) • Personalization/adaptive delivery • Showing value • Video • Virtual and augmented reality • Other

Fuel your people + Power your organizations | 8

Items in italics: new in 2017

Results 2017

(n) Figures in brackets = rank in 2016

Results 2017

(n) Figures in brackets = rank in 2016

69%

31%

Results 2017

(n) Figures in brackets = rank in 2016

Key points •  Personalization now #1

•  #2 in 2015, 2016 •  Increased votes from Aus&NZ (+9%), India (+6%) •  Big fall in votes for Collaborative – esp. in NA

Results 2017

(n) Figures in brackets = rank in 2016

Key points •  Personalization now #1 •  Micro learning stays hot

Results 2017

(n) Figures in brackets = rank in 2016

Key points •  Personalization now #1 •  Micro learning stays hot •  Technology stays hot

•  Micro learning •  Virtual and augmented reality •  Mobile delivery •  Artificial intelligence

Results 2017

(n) Figures in brackets = rank in 2016

Key points •  Personalization now #1 •  Micro learning stays hot •  Technology stays hot •  L&D is apparently interested in the business

•  Consulting more deeply with the business •  Showing value

Results 2017

(n) Figures in brackets = rank in 2016

Key points •  Personalization now #1 •  Micro learning stays hot •  Technology stays hot •  L&D is apparently interested in the business

•  Consulting more deeply with the business •  Showing value •  Developing the L&D function

2. Micro learning’s continued success

What do you understand by micro learning

and how would you use it?

Question

Focus on micro learning • What is micro learning? –  Beyond bite-sized and nuggets / Learning Objects

–  Spaced learning

–  Structured delivery

–  Relevant to the learner (15% overlap between micro learning and personalization)

• Why now? –  More effective for organization: Faster time to competency

–  More efficient for learner: Deal with knowledge decay

–  It’s convenient: Delivery via mobile

2016: when the world fell for micro learning

Year   AUS&NZ   EU   IND   NA   UK  2017   14.0%   10.0%   8.8%   11.2%   8.9%  2016   8.1%   6.4%   7.2%   12.6%   5.7%  

2016: when the world fell for micro learning

Year   AUS&NZ   EU   IND   NA   UK  2017   14.0%   10.0%   8.8%   11.2%   8.9%  2016   8.1%   6.4%   7.2%   12.6%   5.7%  Change   5.9%   3.6%   1.5%   -­‐1.4%   3.2%  

In 2016, 12.6% of North American votes went to micro learning, far more than in other regions. In 2017, every region showed a marked uptick in votes for micro learning apart from North America, where voting fell

Who voted for “Micro learning”?

UK 24% NA

34%

AUS & NZ

10%

IND 7%

EU 26%

Share of the overall vote for micro learning from each region

2016   North America 34%   Europe 26%   UK 24%  

Australia & NZ 10%   India 7%  

Who voted for “Micro learning”?

UK 24% NA

34%

AUS & NZ

10%

IND 7%

EU 26%

Share of the overall vote for micro learning from each region

UK 19%

NA 17%

AUS & NZ 21%

IND 7%

EU 33%

2017   North America 17%   Europe 33%   UK 19%   Australia & NZ 21%   India 7%  

2016   North America 34%   Europe 26%   UK 24%  

Australia & NZ 10%   India 7%  

3. Winners and losers

Results 2015 – 2017

Results 2015 – 2017 personalization

8.0%

9.0%

10.0%

11.0%

12.0%

13.0%

14.0%

15.0%

2017 2016 2015

Shares of Collaborative Learning and Personalized Delivery over Time

Collaborative/social learning

Personalization/adaptive delivery

8.0%

9.0%

10.0%

11.0%

12.0%

13.0%

14.0%

15.0%

2017 2016 2015

Shares of Collaborative Learning and Personalized Delivery over Time

Collaborative/social learning

Personalization/adaptive delivery

2017: The personal trumps the collective?

With the exception of Europe, the major regions showed a decided move away from collaborative/social learning and towards personalization/adaptive delivery

2017: The personal trumps the collective?

With the exception of Europe, the major regions showed a decided move away from collaborative/social learning and towards personalization/adaptive delivery

2017: The personal trumps the collective?

With the exception of Europe, the major regions showed a decided move away from collaborative/social learning and towards personalization/adaptive delivery

Results 2015 – 2017: Winners

Results 2015 – 2017: 2 Winners

Micro learning and showing value are definite winners

Results 2015 – 2017: 2 Holding fast

Curation and video are unchanged since last year Some increased interest in video in NA and AUZ&NZ

Results 2015 – 2017: 3 ½ Losers

Mobile delivery – from ‘hot’ to business-as-usual Neuroscience/cognitive science, MOOCs  and  Developing the L&D function –  from  ‘hot’  to  ‘too  complex  to  use’  

4. An emerging trend

What trends would you add to this list?

Question

“Other” word cloud

The ‘other’ option

enterprise learning strategy work with the business to remove

organisational issues that inhibit performance.

linking L&D strategy to biz strategy

work-integrated learning

learning integrated discretely into daily work activities

business impact/performance

Business impact: aspiration or ambition?

(n) Figures in brackets = rank in 2016

Business impact: aspiration or ambition?

(n) Figures in brackets = rank in 2016

16% 16% of those voting for showing value also voted for consulting more deeply with the business

Business impact: aspiration or ambition?

(n) Figures in brackets = rank in 2016

16% 16% of those voting for showing value also voted for consulting more deeply with the business

... but …

5% Only 5% of those voting for showing value also voted for developing the L&D function

5. What to expect in 2017

Hot technologies in 2017

  Virtual reality (VR) #5   Augmented reality (AR) #5   Artificial intelligence (AI) #8  What is it?   Providing a compellingly

realistic alternative environment (eg via a headset)  

Superimposing information on the real environment (typically through a hand held device)  

Software that uses algorithms to interpret data and make apparently intelligent choices.  

Use cases   Immersive language training Flight simulation Machine operation (eg pharma)  

Airline repair crews Pre-RL life military training Performance support  

Choice of learning content Choice of learning methods Choice of timing of delivery  

Current blockers   Cost of head sets Cost of development  

Skills to develop content  

Development skills and smarts  

Outlook for 2017   Too early for mass adoption Take up in niche areas  

Wider adoption than VR but still not mass adoption  

Some likely success driven by software specialists, not L&D  

Three trends for 2017 1)  Personalization is #1 – … and collaboration is accepted as a ‘must have’

2)  Technology is hot –  Micro learning – hot, but ….

–  VR, AR, Artificial intelligence – which will deliver, and when?

–  Mobile delivery – moving to business-as-usual

3)  L&D courts the business (again) –  But commitment to upskilling?

6. Three Case Studies

Introducing Axonify’s Employee Knowledge Platform.

First time there is an end-to-end solution that focuses on employee knowledge and ties it to behavior and business outcomes.

Employee Knowledge is More than Learning

Delivered through the interconnected and interdependent modules within the Axonify Employee Knowledge Platform.

Growing Sustaining Sharing Applying Measuring

Sales Technique & Product Promotion

- learning and reinforcement

modules

Did they demonstrate

knowledge on upsell techniques?

Grow Sales of 2 Specific Products

by 30%

How  it  Works

1.  Asking if customer would like to add X

2.  Highlight promotions

“We like this app. Our consultants do too and we believe that it not only helps their product knowledge, but their confidence as well, leading to better performance.

- Ryan Garner, GSM Checkered Flag Toyota, Virginia Beach, VA

“What I love about Axonify is that we’re using it to focus on knowledge. Knowledge is the result of great learning practices and Axonify is a great tool for that.”

Mia Phillips National Manager of Dealer Education Strategy & Digital Solutions

25,000 5%

2

Application Results

Vehicles/Month Increase in Sales

Increase in their Sales Satisfaction Index (SSI)

US Dealer Reps at 1500 Dealerships

Fuel your people + Power your organization | 49

“I know that Axonify has positively impacted our safety performance. It’s a quick, simple way to keep safety top of mind.”

- DC Manager

“Feedback about the Axonify platform has been phenomenal and we believe that it has been a significant contributing factor in our improved performance and engaged associate base.”

Ken Woodlin, VP of Compliance, Safety & Asset Protection Walmart Logistics

120 54%

75,000+ 72%

Distribution Centers

Employees Using Axonify

Reduction in Safety Incidents

Of Associates stated that Axonify helps them feel safer on the job

Application Results

Based on 1600 responses

Fuel your people + Power your organization | 50

“Since I have been using Axonify, I have felt more and more comfortable discussing the anatomy with surgeons. It even helped me prepare for a vendor fair. It’s the best application for continuous learning.”

Ainsley Schroeder

Hernia Sales, Ethicon

“Axonify drives strategy execution through daily learning, resulting in ore confident and successful sales reps.”

John Knoble Worldwide Director of Learning, Ethicon

95% >50%

82% Prefer Axonify Learning Method to Any Other

Feedback Increased Sales

Increased Confidence & Product Knowledge

Voluntary Participation

Fuel your people + Power your organization | 51

3 Corporate Learning Trends to Watch in 2017: Q&A

Donald H Taylor Chairman Learning and Performance Institute

DonaldHTaylor

Carol Leaman CEO Axonify

CarolLeaman

www.axonify.com http://donaldhtaylor.co.uk/

Thank you!