31792 mobilebankingguide v4 · fill the below details step 3 step 3 a select india remittance add...

MOBILEBANKING APP

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With Sohar International’s mobile banking app, you can make the most of our banking services, without having to step into the bank.This guide will explain how you can register yourself, manage your account, debit card & credit card, make transactions and so much more.So, no matter where you are, you can always say:

#HELLO_WINNING

TABLE OF CONTENTSRegister your account 4

Manage your Account 7

Manage your Credit Card Services 10

Manage your Debit Card Services 13

Fund transfers with Sohar International App 18

Pay your Utility Bills 35

Top up your mobile carrier services 39

REGISTER YOUR ACCOUNTBy registering your account for online banking, you can avail the best of what Sohar International has to o�er, from

the comfort of your home.

Click on the registration link

STEP 2

Open the SoharInternational Mobile

Banking App and select thelanguage of your choice

STEP 1

1. Enter your 16-digit Debit Card number2. Enter your National Resident ID number

STEP 3

Enter your details

REGISTER YOUR ACCOUNT

STEP 5STEP 4 STEP 6

Enter your Debit Card PIN Create Username & Password

User ID Must:• not contain spaces• contain 5 to 10 characters• contain at least one alphabet

Password Must:• contain 8 to 16 characters• not contain spaces• contain at least one number, one digit & one special character

Mobile Number Must: • contain 8 digits

Email Must:• be in a valid Email format

Enter OTP

Input the OTP received via Email and SMS

REGISTER YOUR ACCOUNT

MANAGE YOUR ACCOUNTSOnce you have registered yourself, you can login to your account, view account details,

transaction history and so much more.

STEP 1 STEP 2

MANAGE YOUR ACCOUNTS

Login with your username and password or with your fingerprint

Go to the Main Page and select ‘Manage Accounts’

STEP 4STEP 3

View your Account Details and Mini Statements

Find a snapshot of your accounts

MANAGE YOUR ACCOUNTS

MANAGE YOUR CREDIT CARD SERVICES

View your Credit Card Summary, Credit Card Details, Mini Statement and keep tabs on your spending with the app.

STEP 1 STEP 2

MANAGE YOUR CREDIT CARD SERVICES

Login with your username and passwordor with your fingerprint.

Go to the Main Page and select ‘My Cards’

STEP 4STEP 3

MANAGE YOUR CREDIT CARD SERVICES

Select ‘Credit Cards’ View your Credit Card Summary, Credit Card Details, and Mini Statement.

MANAGE YOUR DEBIT CARD SERVICESActivate your Debit Card, reset your pin, change your withdrawal limit and more, with the help

of the Sohar International Banking App.

Login with your username and passwordor with your fingerprint.

STEP 1

Go to the Main Page and select ‘My Cards’

STEP 2

MANAGE YOUR DEBIT CARD SERVICES

STEP 4STEP 3 STEP 5

Select the desired Debit Card serviceSelect ‘Debit Cards’ Select the required Debit Card

MANAGE YOUR DEBIT CARD SERVICES

Services include:• Card Details• Activate/Stop Card• Limit Change • Pin Reset

STEP 5 A

View your Card Details

Card Details

Change your card status from Active to Lost or Stolen.

Stop Card

MANAGE YOUR DEBIT CARD SERVICES

STEP 5 B

STEP 5 C

• Change the cash withdrawal limit between RO 0 to RO 4,000

• Change the POS limit between RO 0 to RO 120,000

Limit Change

STEP 5 D

Create your ATM Pin

Pin Change

MANAGE YOUR DEBIT CARD SERVICES

FUND TRANSFERS WITH SOHAR INTERNATIONAL APP

Initiate transfers between Sohar International accounts, to local accounts within Oman, and send money abroad in a matter of taps, with your Sohar International Banking App.

Login with your username and passwordor with your fingerprint.

STEP 1

Go to the Main Page and select ‘Fund Transfer’

STEP 2

TRANSFERS BETWEEN YOUR OWN ACCOUNTS

TRANSFERS BETWEEN YOUR OWN ACCOUNTS

STEP 3

Select ‘Transfer within Sohar International Accounts'

Fill the below details:• Choose ‘From Account’• Choose ‘To Account’• Currency• Amount• Narration

Login with your username and passwordor with your fingerprint.

STEP 1

Go to the Main Page and select ‘Fund Transfer’

STEP 2

TRANSFERS WITHIN SOHAR INTERNATIONAL ACCOUNTS

STEP 3 A

Add Beneficiary

• Beneficiary Name• Beneficiary Nickname• Beneficiary Account Number• Phone Number

Fill the below details

STEP 3

Select ‘Transfer within Sohar International’

TRANSFERS WITHIN SOHAR INTERNATIONAL ACCOUNTS

TRANSFERS WITHIN SOHAR INTERNATIONAL ACCOUNTS

STEP 3 B

• Choose ‘From Account’• Choose ‘To Account’• Currency• Amount• Narration

Fill the below detailsInitiate Transfer transaction

Go to the Main Page and select ‘Fund Transfer’

STEP 2

TRANSFERS TO LOCAL ACCOUNTS WITHIN OMAN

Login with your username and passwordor with your fingerprint.

STEP 1

STEP 3 A

• Beneficiary Name• Beneficiary Nickname• Beneficiary Account Number• Beneficiary Bank Name• Currency- OMR• Address• Telephone• Mobile

Fill the below detailsAdd Beneficiary

STEP 3

Choose ‘Transfer within Oman Account’

TRANSFERS TO LOCAL ACCOUNTS WITHIN OMAN

TRANSFERS TO LOCAL ACCOUNTS WITHIN OMAN

STEP 3 B

Initiate Transfer Transaction

• Choose ‘From Account’• Beneficiary• Currency• Amount• Narration

Fill the below details

Login with your username and passwordwith your fingerprint.

STEP 1

Go to the Main Page and select ‘Fund Transfer’

STEP 2

INSTANT TRANSFERS TO LOCAL ACCOUNTS WITHIN OMAN

INSTANT TRANSFERS TO LOCAL ACCOUNTS WITHIN OMAN

STEP 3 STEP 3 A

Choose ‘Instant Transfer within Oman Account’

Add Beneficiary

• Select Account Type• Add Debit card number then validate• Beneficiary Name• Beneficiary Nickname

Fill the below details

INSTANT TRANSFERS TO LOCAL ACCOUNTS WITHIN OMAN

STEP 3 B

• Beneficiary • Choose ‘From Account’• Amount• Currency• Narration

Fill the below detailsInitiate Transfer Transaction

Login with your username and passwordor with your fingerprint.

STEP 2

INTERNATIONAL TRANSFERS

Go to the Main Page and select ‘Fund Transfer’

STEP 1

Choose International Transfers

INTERNATIONAL TRANSFERS

Initiate Transfer Transaction

STEP 3 ASTEP 3

Fill the below details:• From Account• Personal Address• Transfer Currency• Amount in Debit Currency• Value Date• Beneficiary Full name• Beneficiary Address• Beneficiary Account Number or IBAN

• Beneficiary Bank Name• Beneficiary Bank Swift Code• Intermediary Bank Swift Code or BIC• Intermediary Bank Details• Transfer Charges• Transfer Purpose• Narration

Login with your username and passwordor with your fingerprint.

STEP 2

REMITTANCE TO INDIA

Go to the Main Page and select ‘Fund Transfer’

STEP 1

Fill the below details

STEP 3 STEP 3 A

Select India Remittance Add Beneficiary

• AXIS/NON-AXIS• Beneficiary Account Number• Beneficiary Name• Beneficiary Nick name• Find IFSC Code

• Beneficiary Bank Name• Beneficiary Branch• Beneficiary Address 1, 2 & 3• Beneficiary ZIP Code• Indian Mobile Number

REMITTANCE TO INDIA

STEP 3 B

Initiate Transfer Transaction

• Choose ‘From Account’• Beneficiary Nickname• Currency• Transfer Amount• Payment Purpose• Mobile Number

Fill the below details

REMITTANCE TO INDIA

Make payments towards your water & electricity, telephone, internet bills and more, with ease.

PAY YOUR UTILITY BILLS

PAY YOUR UTILITY BILLS

Login with your username and passwordor with your fingerprint.

Go to Main Page and choose ‘Bill Payments’

STEP 2STEP 1

PAY YOUR UTILITY BILLS

STEP 2 A

• Service Type• Biller Name• Registered Biller Nickname• Account or Contract Number

Fill the below detailsAdd Beneficiary

PAY YOUR UTILITY BILLS

• Choose ‘Type of Utility Payment’• Outstanding amounts will appear automatically • Utility Company will appear automatically• Debit Account• Amount• Remark

Fill the below detailsInitiate Utility Payments

STEP 2 B

TOP UP YOUR MOBILE CARRIER SERVICES

Recharge your prepaid phone number anytime, anywhere with the Sohar International Banking App.

STEP 2

TOP UP YOUR MOBILE CARRIER SERVICES

Login with your username and passwordor with your fingerprint.

Go to the Main Page and choose‘Mobile Top-up’

STEP 1

STEP 2 A

• Service Type (provider)• Registered Biller Nickname• GSM number

Choose BeneficiaryAdd Beneficiary

TOP UP YOUR MOBILE CARRIER SERVICES

Fill the below details:

Initiate Mobile Top Up

• Choose ‘Type of Top Up Payment'• Top Up Company will appear automatically• Debit Account• Amount• Remark

Fill the below details

STEP 2 B

TOP UP YOUR MOBILE CARRIER SERVICES

+ 968 24730000soharinternational.com